Microtel Hotel

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If you want to be scammed stay at the Microtel inn
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I booked a room through Expedia, which is prepaid. I have stayed at the Microtel inn several times over the years and it was OK. I checked in on 1/10/2010 and checked out on 1/16/2010 However this time, 3 days after I had checked out, I noticed 2 charges on my bank account from Microtel, for $221.00 I called the hotel and spoke with the manager and explained what I see on my bank statement. She claimed to not understand what happened and ask if I could fax her a copy of the bank statement, which I did. 2 days later I called back and asked what is being done, the manager did not know what happened and said it was passed on to the GM and that the GM would call me, well it never happened. I called back several times, then the manager said she will remind the GM and that the GM will call, it never happened. A month has gone by and all I received was a run a round. I then contacted my bank and explained what happened, they shut down my card and issued me a new one. I went online and found the head office in Aberdeen SD and sent out an email, describing what happened. The next day, I received a reply asking me for a copy of my bank statement, so I sent it, the next day I received another reply from a different person asking for a copy of my bank statement, I sent it again, the next day I received a phone call, asking me if I was disputing the charges.duh!! I have only sent my statement to 3 people I don't know, so yes I am. 2 months have gone by now and still nothing from Microtel inn. This place is fraudulent plain an simple, I am looking into retaining a lawyer to sue, loss of time in with making multiple phone calls, 40 hours vested and emotional distress. It is not just the money, I as a customer did act in good faith,and for a hotel to totally ignore a cash paying customer is wrong and I hope they get what's coming to them.
     
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Bed Bugs?
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KNOXVILLE, TENNESSEE -- My wife was awakened in the middle of the night with multiple bits on her legs. We're not sure what it was, but suspect bed bugs.

They gave us another room, but did not comp the hotel room.
     
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CSD on 10/10/2009:
What did the doctor determine?
Ytropious on 10/10/2009:
I'm not doing to deny it might have been bed bugs, but it might have been something else. How can a hotel make any money when in your eyes they'd have to comp every room where someone got nipped by an insect that may or may not have anything to do with them? If you determine it WAS bed bugs, then you have a case.
MichaelsGOTC on 10/13/2009:
Bedbugs are an interesting problem for many reasons. Every time a Dateline or 48 Hours special airs hotels see a dramatic increase in complaints. The first step you should take is to make an incident report with the manager on duty. This incident report is sent to the hotel's insurance company, and you should request a case number and a phone number for follow-up. You should then get checked out by a doctor as soon as possible. The hotel, in the meantime, will quarantine your room and your luggage while their pest control specialists look over the room. The pest control specialist will report their findings to the hotel and the insurance company. Meanwhile you should submit your medical claim to the insurance company. After bed bugs have been diagnosed, by both the hotel and your doctor, you should call it in to the county health department. Bedbugs can occur in any hotel or motel at anytime, no matter the age of the facility. They are brought in by travelers, and, often, have to be removed professionally. Sometimes the infestation can be so bad that entire rooms of furniture and rugs have to be discarded.
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