I booked a room through Expedia, which is prepaid. I have stayed at the Microtel Inn several times over the years and it was OK. I checked in on 1/10/2010 and checked out on 1/16/2010. However this time, 3 days after I had checked out, I noticed 2 charges on my bank account from Microtel, for $221.00. I called the hotel and spoke with the manager and explained what I see on my bank statement. She claimed to not understand what happened and ask if I could fax her a copy of the bank statement, which I did.
2 days later I called back and asked what is being done, the manager did not know what happened and said it was passed on to the GM and that the GM would call me, well it never happened. I called back several times, then the manager said she will remind the GM and that the GM will call, it never happened. A month has gone by and all I received was a runaround. I then contacted my bank and explained what happened, they shut down my card and issued me a new one. I went online and found the head office in Aberdeen SD and sent out an email, describing what happened.
The next day, I received a reply asking me for a copy of my bank statement, so I sent it. The next day I received another reply from a different person asking for a copy of my bank statement, I sent it again. The next day I received a phone call, asking me if I was disputing the charges. Duh!! I have only sent my statement to 3 people I don't know, so yes I am. 2 months have gone by now and still nothing from Microtel Inn.
This place is fraudulent plain and simple. I am looking into retaining a lawyer to sue, loss of time in with making multiple phone calls, 40 hours vested and emotional distress. It is not just the money, I as a customer did act in good faith, and for a hotel to totally ignore a cash paying customer is wrong and I hope they get what's coming to them.