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Their Oil Change Killed my Engine
Posted by Sparkle11 on 05/22/2010
ENFIELD, CONNECTICUT -- I got my Oil Change on 5/19/2010 at MIDAS, the Enfield location. Then on 5/20 morning when I’m driving to work, the engine stops working the car stops on the Highway I91-N. I tow the car and take it to Firestone. They say that there is not Oil Filter, oil leaked and locked the motor and now the motor needs to be replaced.

I spoke to the owner of the store - Jack Mandro. He refused to take any responsibility and started swearing. I have the bill which clearly states that the Oil Filter was replaced.

I didn't even drive the car for over 40 miles since the oil change and my motor died.
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Posted by Anonymous on 2010-05-22:
Same thing happened to my mother-in-law and her new car. They left the oil plug extremely loose, and it vibrated off a few miles down the road. Fortunately with the newer models today, it shut itself off and prevented further damage, such as the engine locking up. The sad part is that the oil change store wouldn't accept any liability either. Once it leaves their garage, you're pretty much on your own. I hope there is some better way of dealing with this, because it is sickening. Great post by the way!!!
Posted by MRM on 2010-05-22:
Yes, Justice, there is a better solution to this problem: change your own oil. If you are an abled-body person, go YouTube and watch an instructional video in changing your oil. You too, can change your own oil without relying on a stranger screwing up your vehicle.
Posted by Anonymous on 2010-05-22:
Yes, MRM. I agree to a certain extent. I have changed my own oil for years, in both my truck and motorcycle. However, some people are not "able-bodied", or simply do not have the time. Whichever the case, I find it a travesty that they can get away with such practices. Especially the "insurance" line of crap they throw at you when you ask to stand in the shop and "watch" them do it properly. There should be some type of limited warranty that covers your vehicle for "X" number of miles to ensure against these type of issues.
Posted by GlitteringFirefly on 2010-05-22:
The better solution would be oil change places doing the job you pay them to do correctly. If it is your job, do it right and don't cut corners. I use the 5 minute place and have never had a problem. I use to have my dad change my oil, but I am in Louisiana and he is in India.
Posted by Starlord on 2010-05-22:
The OP's oil light should have come on, but idiot lights only come on after the damage has been done. The filter is hand tightened according to specs, and a wrench is needed to take them off. I have never known one to vibrate loose, but I have known grease monkeys to insufficiently hand tighten them. We take our Dodge pickup to a shop wee trust, as I am unable to crawl under it anymore. Replacing gauges with idiot lights was a big mistake, but was done cause granny couldn't read the gauges properly. Firefly, I feel for what you have been through there in Louisiana.
Posted by Anonymous on 2010-05-22:
Last year, Meineke changed my oil and they damaged the oil pan. I was leaking oil pretty bad for a few days. My oil light didn't come on either. Luckily my ex was able to fix it before any real damage was done to my engine. I have found a great local place to change my oil. They do a great job and throw in a free car wash. I will never go to a chain place again
Posted by Starlord on 2010-05-22:
lil, did you see oil on the ground? Is that what led you to check the pan? Fortunately, you caught it before it got real bad. Glad to hear you found a place you trust. As with you, our service place is a one off, not a chain. ASE certified mechanics perform all the work, and they are meticulous about putting in paper mats, cleaning the windshield, etc.
Posted by Anonymous on 2010-05-22:
Starlord, noticed a huge puddle under my car at home. I went to work that day, and noticed another huge puddle. I drove straight to my exes house (he is good with fixing cars) and he checked my oil and said there was practically no oil in my car. He was able to fix it before any damage was done.
Posted by GenuineNerd on 2010-05-22:
I had a similar situation happen after an oil change at Walmart. The Tire and Lube Express tech did not put the oil filter on tight enough, and the car slowly leaked oil. Three days later, my oil light went on, so I IMMEDIATELY turned off the engine, crawled under the car to check the oil filter (it was loose, so I tightened it as far as I could with my hand), and walked three blocks to a Walgreens to buy three quarts of oil. It was down three quarts on a 4-quart engine. I filled the oil up, the light went out, and had no problems since. Since then, I have not used Walmart for oil changes.
Posted by GenuineNerd on 2010-05-22:
MRM (05/22/2010)
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Yes, Justice, there is a better solution to this problem: change your own oil. If you are an abled-body person, go YouTube and watch an instructional video in changing your oil. You too, can change your own oil without relying on a stranger screwing up your vehicle.

I used to change my own oil too, but disposing of the old oil could be a problem, since used oil is considered "Hazmat". Most municipalities refuse to take used motor oil (emptied in used plastic gallon jugs) with the curbside garbage collection, and it is illegal to dump it down a drain or in a sewer. I know that some auto parts stores and service stations take used oil, but I'd rather save the hassle and greasy hands and let a garage, Lube Stop or Valvoline change it. At least I know my used oil is being disposed of properly.
Posted by tnchuck100 on 2010-05-22:
Next time --- use Wal-Mart. Here is a GREAT testimonial:
Posted by Anonymous on 2010-05-22:
GN + 10. I used to change my own oil, but just find that it's easier to take my car to CarSpa, and I get a car wash out of the deal :)
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Repair For Inspection Wasn't Necessary
Posted by Very Disgusted on 12/30/2009
QUAKERTOWN, PENNSYLVANIA -- I have been bringing all 3 of my cars to Midas for years and always trusted them...until the last few times I went in. The latest has clinched my opinion of them and I am EXTREMELY upset that it was an expensive lesson learned. I brought my car in for inspection, having waited until almost the last day of the month, which is always a mistake. The car ran fine - no noises, nothing. I received a phone call saying that the rotors were rusty and needed to be replaced in order for the car to pass inspection. Of course, now I'm in a catch 22. I don't have time to take it elsewhere for inspection and I have to make a decision on the spot. So I agreed, not knowing anything about cars, although I had already become suspicious because it seems every time I bring a car in for inspection or a little thing it always needs repair. The guy brought out one of the rotors for me to see and showed me that the rust was around the edge and little flakes fell off when he scraped that edge area with something. Not knowing anything about cars, I thought that I had no choice but to pay for the replacement or my car wouldn't pass inspection. The next day, I talked to a friend that was a mechanic for 15 yrs who said that rotor edges get rusty almost right after you put them on - its the part that touches the brake pad that is the problem if they get rusty or worn. Of course that part on mine was shiny and smooth and thick. He said it was ridiculous that they made me replace the rotors. I did a little research online and found that the little bit of rust around the edges is not a cause to deny passing inspection. Here is a quoted answer from one of them where the lady had rusted rotors and couldn't pass inspection:

"I would find a new mechanic. What state are you in that requires inspections where the inspecting facility can benefit from being over critical and selling more parts and work?

If the rotors aren't rusted where the brake pads touch them after you've driven the car, there's no problem. If they are rusted, why is he selling you defective rotors that rust year after year would be my question to him.

Find yourself an honest location. Maybe you can use a dealership." (She lives in PA)

The last time I went into Midas Quakertown with my other car, they lost the key to the wheel locks on my car and was going to break them off and charge me extra to replace those. I told them that they were the only people that ever touch that key so wherever they put them last thats where they should be. They argued that and indicated that it was my fault they were lost - couldn't possible be theirs - and thats when they were going to charge me. When I said I was coming to get my car and take it elsewhere, suddenly they found the wheel locks on the mechanics cart. I shouldn't have given them the second chance after that one.

My daughter's boyfriend also has a story about something that happened to him there, but I can't recall the entire story completely.

I have heard complaints about them from other friends as well...seems like they are starting to get the reputation of Pep Boys in this town.

I definitely won't be going back, and will tell everyone I know to find somewhere else to go. I will also be contacting AAA and the BBB and let them know about my recent experiences
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Posted by Starlord on 2009-12-30:
My mom had an experience with an aftermarket repair place once and to quote the manager when he fired the mechanic, "There are enough repairs needed on cars that we don't need to rip customers off." He had the mechanic first replace the shocks he had tried to get tricky with by replacing them with their top line shocks, then fired him. You do need to find a different shop to go to. I have worked at shops where part of any repair was a complete safety inspection. Some people claimed we were trying to rip them off, but I always told them I didn't care if they had the work done there, someplace else or if they never had it done. It was my job to note anything that was needing repair. If I didn't, I could be liable if they had an accident because something I hadn't noted had broken, causing a wreck.
Posted by Very Disgusted on 2010-02-23:
I also sent a complaint to the BBB. After Midas answered my complaint to BBB making up things that were never said or done, I wrote the BBB telling them the issue was not resolved and that Midas was covering themselves. I just looked on BBB's site and found that they have marked the complaint "resolved". Seems if the company answers at all, and it is a BBB accredited company, BBB determines the issue resolved whether it is or not. What then do we have the BBB for?
Posted by idontthinkso on 2010-04-22:
The BBB is a private entity. It exists to perpetuate itself. The idea is to arbitrate between companies and consumers and list the very worst/ very best of the available choices. It doesn't work that well. If the BBB wants to stay in business, they have to have members. If they are critical to everything, they will have no sponsors or members. If they side with the businesses 100%, no one will trust them. I take a BBB recommendation as a starting point and do my own investigation from there.
Posted by sue on 2014-01-01:
took my 2010 toyota there three times. first time was told caps were off my battery and i needed a new one. they said last person to work on car must have done that. It was them. Next had a patch put on a tire 30 bucks ,ridiculous. Finally had car inspected and oil changed and was told the plug for oil was broken 45 bucks. Are you serious? TOTAL RIPOFF don't go there. SORRY I DID
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Rip Off
Posted by Kah_0124 on 04/18/2014
FORESTVILLE, MARYLAND -- I went to the MIDAS located at 5717 Silver Hill Rd, Forestville, MD for an oil change. My info was already in the system because I had been there before for service on my pervious car. The worker that was assisting me asked me the normal questions about my new car (model, year, etc) which is a 2013 Chevy Sonic. As he was typing on the computer he said out loud to himself "what in the world," then asked me if my car was a diesel? I said "no" and then he asked me "which car was mine?" I pointed outside to my car and he went outside and looked at my car. He came back in and told me for my car an oil change was going to be $86. He told me that because of the type of synthetic oil blend recommended by the manufacture needed for car, that was why the price was so high. Of course I did not get the oil change because I thought the price was outrageous and I'm sure that $86 did not include other fees (labor, taxes, disposal of old oil, etc). I went to the Chevy dealership I purchased my car from and got not only an oil change but a tire rotation, multi point inspection, and my car was washed for $53.35.

If I would have let Midas do the oil change I would have got just that an "oil change" and ended up paying probably $100+. I WILL NOT GO BACK TO THE MIDAS OR ANY OTHER LOCATION.
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Midas Charged Me for Parts They Did Not Replace.
Posted by Rsum75 on 03/17/2014
WICHITA, KANSAS -- My car had overheated due to coolant leaking out because a coupler for the upper radiator hose had broken. I took the car to Midas explained the problem to the guy at the counter who seemed only mildly interested. I had them look the car over and they agreed that the radiator hoses needed to be changed along with some other work. I got all the work done to the tune of 1300 dollars. 2 days later I'm taking my girlfriend to work when the car starts to overheat. Lo and behold if the hose in question isn't rigged up just like me and buddy had rigged in order to get the car to Midas. There is no way they changed that hose!!! I may not be explaining this right but the way the thing is broken anyone that would have tried to change that hose would have noticed the broken coupler upon trying to connect it on that end. Which makes me wonder what else did they charge me for and not do?
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Poor Services
Posted by Jerryma21 on 03/07/2014
WORCESTER, MASSACHUSETTS -- After sending in the rebate, I got a card saying, Missing Purchase Date. How many people do they send them to. I sent a copy of the register slip that has the date on it. The phone number on the card is NO good # 877 266 6483. You can not get anyone on the phone. If you call the Staples 800 number they put you on hold No one picks up . When they close the 200 stores they should take the people to answer their phones.

You can get help when your in their stores but if you have to call Staples HQ you get a runaround .
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Posted by Paul on 2014-03-09:
In my experience, these companies are good about processing rebate claims that are ~complete~. OTOH, they will always reject a claim that is missing anything. Do you have a photocopy of what you sent, and was the date on it?

Staples rebates are processed by a company called Parago. Amending rebate claims is possible as shown at:
Good luck.

ps The phone number you are using appears to be correct for rebate help. I would continue trying it, and if you can't get someone, try contacting Staples corporate to complain.
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Very Honest and Knowledgeable
Posted by Photomanusa on 02/28/2014
I have a 2001 Ford Mustang and I had several issues. Needed brakes, tires and ball joints. The manager Ronnie, a very well spoken and nice guy, took care of my problem one by one.

First he fixed the ball joints because of money issues, then two weeks later the brakes and a month later the tires. He gave me the best service and price.

Since then my whole apartment complex goes there.
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Was Taken Advantage of and Overcharged
Posted by Mattroberts on 01/03/2014
COLUMBIA, SOUTH CAROLINA -- Midas told me the tension belt was "off" and needed to be replaced for $420, and that I needed a new water pump, that anti-freeze was leaking onto the belt for $380. I called another mechanic to get a second opinion and he told me he could do all that for $300. When I called Midas back to tell them not to do anything to my car, they said they had already "torn it apart" and would cost $280 to put it back together without fixing anything. As you can imagine, I was beyond angry. I will never go back to Midas again.
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Midas Touch Broke My Door Handle!
Posted by Agarana84 on 12/16/2013
WEST PALM BEACH AND LAKE WORTH, FLORIDA -- I took my vehicle in for an inspection regarding the engine. I was not able to get out of my car when I arrived home because my door handle was broken. I know that it was not broken and was working well when I handed them my keys. What's upsetting is that they pretended like nothing happened and did not even mention it when they handed me my key. I called and talked to the store manager Matt at the West Palm Beach location (and later with another Matt –Lake Worth location manager). It took them a week to find the part and when they finally did, they wanted to charge me for labor! I am very upset for the fact that I was expected to pay for something that "Midas touch" broke. This is definitely not the type of service that I appreciate. I have never been a Midas customer before and never will be again!
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Posted by Mspencer2979 on 12/07/2013
Replaced wrong axle. Fixed their mistake and when asked what they would discount for my inconvenience and time waiting, they told me I got a much better repair for my price, because they fixed both axles. The only reason both axles got fixed is because they messed up and removed the wrong axle to begin with. Mechanic came out to intimidate me.
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Posted by FoDaddy19 on 2013-12-09:
They are right you, got both axles done for the price of one. I'd be happy with that. Don't look a gift horse in the mouth.
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Absolutely Horrible
Posted by 1297c on 10/31/2013
FAYETTEVILLE, GEORGIA -- I took my forerunner in for front struts to only find out that the Service Team Lied! They could not fix my truck but were blatant about saying that they could. After dropping it off at the opening of the day, it sat in the parking lot without any one even looking at it.
Absolutely amazing that I had to call them about six hours Yes six hours later to say....are you all completed. The response was we "thought we had the correct parts But.......my question then was when was someone going to call me the customer? Then the manager proceeded to say....we had no numbers for you....really? You quoted my number from the computer that particular morning. Needless to say, I will never return to that place again. I actually should have listened to residents in the city who stated...."service is Horrible there!" Don't listen to their price quotes...it is a hoax." I sure learned my lesson.
One simple call within the hour and I could have taken it somewhere else...absolutely horrible. I sure hope all Midas are not that way. If so....beware!
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