Midas - Page 5

Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 38 ratings and
90 reviews & complaints.


Most Popular | Newest | More Options >
More filter options:
Midas Shoddy Work
Posted by on
PARKER, COLORADO -- Midas in Parker Colorado replaced the exhaust on my 04 GMC truck due to an accident. They left holes in the exhaust! I then took it to the Castle Rock Colorado shop, since I lost faith in the Parker shop and their ability to install an exhaust. They attempted to repair the work, but now the exhaust is hanging off. I took it back to the Castle Rock shop and they now say my 90 day warranty is up, and they will not repair their shoddy work. Midas used to have a lifetime warranty. Now, it is apparently 90 days, since they know their work won't last much longer. Don't go to Midas, save your money and your time.
     
Read 2 RepliesAdd reply

User Replies:

Alain on 2011-08-24:
File a complaint via http://www.coloradoattorneygeneral.gov/departments/consumer_protection
Carol, St. Louis, MO on 2012-11-15:
I had the warranty for the muffler but they snuck in extra

charges for another small pipe for $50 and never told me

about it until 2 1/2 hours later after I waited. I believe the

mechanic kept my warranty and lied to me. He said they

no longer honored the lifetime warranty and changed it to

only 2 years. Can they do this?
Close commentsAdd reply
Refund/labor and taxes
Posted by on
We went and replaced the rotors/brake pads and caliper on drivers side; also replaced rotors/brakes and put caliper back on passenger side - pin was replaced wrong and burnt the brake pad and rotor on passenger side - we had to go to alternative mechanic - which we will have a statement from (already have receipt for replaced work) and called Midas in Fredericton, Symthe st location - told we would be refunded the labor costs and taxes -by the mgr, Pegga, but when we got there the district mgr Mr. Rob House refused! Said we could have 41.00 dollars and 3 free oil changes! Not what the deal was and also we live 50 miles from Fredericton... Would have not taken it there in the first place if it wasn't for the case we were staying in Fredericton that weekend, and had no choice,,, We went back home and the passenger side tire was SMOKING so stopped 10 miles from home - Ralph called RIVERVALLEY MECHANICAL WHO BY THE GRACE OF GOD TOOK THE CAR IN AND FIXED THE PROBLEM FROM YOUR COMPANY! FINE! like before already mentioned Pegga at Midas promised if we came down she would refund the taxes and labor...DID NOT HAPPEN! WILL IF NECESSARY BE POSTING ALL RECEIPTS AS WELL AS THE STATEMENT OF WHAT THE PROBLEM WAS ON FACEBOOK FOR ALL OF MY FRIENDS AND THEIR FRIENDS TO SEE....THIS IS NOT DONE - WILL NOT EAT THIS! Why offer us 3 FREE oil changes and 41.00 if you did not "KNOW" a mistake was made - someone was
VERY lucky my Grandchildren were NOT in the car on the HIGHWAY when this Happened!!
     
Read 3 RepliesAdd reply

User Replies:

MissLeopard83 on 2011-08-08:
Depending on the amount charged for the services, I would take them to small claims court. That is not right to not stand behind the service you provide. It seems they are hiding something. Don't rest until you get the resolution you are seeking.
jktshff1 on 2011-08-08:
There is no way I would go back to a place for any work that messed something up on my car..no 2nd chance...free oil change...no way
At Your Service on 2011-08-08:
I agree with the others. Although there's a need to balance your time with the amount you're actually due. That is, legally you would be entitled to the amount you had to pay someone else to fix the error. With documentation in hand that: 1) There was a error in what Midas had done and 2) The exact cost to fix the mistake, you should be able to have Midas send you a check. If the refuse, and you have it well documented, you can file in small claims but don't expect a windfall. You may feel entitled to your time, but you are not. Only the actual costs of repairing the mistake. If that's only, say $100, it may not be worth your time to argue the point. It may make you feel better in the end, but you've got to weigh that with your time and effort.

Let us know how it turns out.
Close commentsAdd reply
Really poor service and followup
Posted by on
NASHVILLE, TENNESSEE -- I called to schedule brake repair and an oil change, specifying I needed synthetic oil.
Dropped my car off, specifying again that I needed synthetic oil.
I called the next day to see when I could pick it up, and they stated it would be ready next morning and was getting the oil changed now. I said "synthetic oil, right?" and they answered "yes, synthetic oil".
I went to pick my car up the next morning and noticed on the printout that they did NOT put in synthetic oil.
When I asked why, they said it wasn't specified. I reminded them of the three separate times it was stated, so they changed out the oil.
After waiting, as I drove away, my car shook violently and I had to pull over. I wound up bringing it back to them and they had to replace a few things they stated was completely unrelated to the other work they did (kind of hard to believe).
A few days later I noticed they ran my card twice for a diagnostic test. Though I had both Midas sales numbers, they claim they could not see the error on their end and refused to credit the amount, insisting it was my bank. My bank has the time-stamps from when they ran the card twice and put the amount back on my card.
Midas is still insistent that it was my bank error, not theirs.

The brake-pads were not put on properly on one side, and I will have to take it to another mechanic to fix it as I do not trust this location at all.

Do yourself a favor: if you do like Midas, go to a different location.
     
Read 1 RepliesAdd reply

User Replies:

Alain on 2011-06-10:
You're probably all ready challenging the charge with your bank, but you might also want to report this to the Tennessee Consumer Affairs Division via http://www.tn.gov/consumer/index.shtml and the FTC via http://ftc.gov/bcp/consumer.shtm
Close commentsAdd reply
Trenton, Midas
Posted by on
I went to Midas because my car was having starting issues, Before I dropped it off I asked if they accepted my warranty. When it was finally time to pick it up, the owner complained and complained at what a hassle it was to deal with my warranty company. I felt a half of inch big. What a jerk.

So I went back again and asked if he would rather me not come here for service and he said YES, it is not profitable for him. It was to big of a problem to call my warranty company. Did he get paid? Of course.... and by the end of the day!. I will never go back and everyone will know there is no customer service at this Midas!
     
Read 3 RepliesAdd reply

User Replies:

Alain on 2011-06-10:
What type of warranty was it (3rd party, Midas, etc.)? At least he accepted it and was honest with you, but that doesn't seem like a really good way to get repeat business.
biomajor on 2011-06-10:
I can see their point though. I had AHS warranty service for my house and it took me 2 hours to get them to pay for a repair. If it took him even an hour on the phone dealing with them, that's an hour that he's not being paid. Plus, they may be like Health insurance and only pay what they think the job is worth, not what the actual bill is.
Starlord on 2011-06-10:
I have had some of the so-called 'warranty' outfits call me, trying to sell me a service plan for our truck. Something people need to know is that, under federal law, only the manufacturer of a vehicle can offer a warranty or extended warranty. Some time ago, Clark Howard revealed this on his program on HLN, and just last week, I saw a PSA with Rob McKenna, Attorney General of our state, giving the same information. A lot of these service plan outfits fail to pay when you submit a claim, finding some 'irregularity' they claim makes the claim not their problem.
Close commentsAdd reply
Midas rip off
Posted by on
CLIFTON PARK, NEW YORK -- This is my 3rd muffler in 5 yrs. the manager (would not tell me his name) (says a lot about the company)told me mufflers only last 2 yrs. so he is stupid or lying. this is the 3rd time they want me to pay 150.00 labor to change a muffler with a mfg defect. he also said I needed new tail pipes but when I told him I wanted the est he tore it up and said that was not for me, he printed me a new one that said they weren't needed this is the Midas at 1689 route 9 Clifton park NY
     
Read 3 RepliesAdd reply

User Replies:

MDSasquatch on 2011-02-18:
Paint a number on the sides of the car and run straight pipes

or

Find another mechanic to install the muffler.
Anonymous on 2011-02-18:
I tend to use the mom & pop mechanics around town. They are usually more honest and forthcoming in an effort to keep in business against the corporate giants like Midas, Meineke, etc...
PepperElf on 2011-02-18:
too bad you're not closer to buffalo. I could name a couple of places to go where there's good service.

Close commentsAdd reply
Midas Price Gouging
Posted by on
FRANKFORT, KENTUCKY -- This is one way of warning people about a company (MIDAS), I had to have a alternator replace on my car today and I went to Midas, they had to get one from Advance auto parts and they told me it would be $413.26, well I told them to go ahead, I had to have a car. My oldest grand daughter came and picked me up, she threw a fit. She said alternators were not that high and she called Advance to see how much they charged Midas for the part, get this, Midas only paid 119.95 for the part. When I went to pay the bill the labor was only $39.98 the part cost was $329.95 supply charge (whatever that was) was $22.20 tax was $21.13. I told the tech guy that I was letting anyone that would listen about their business. If you can help it I wouldn't go to Midas unless you got money to give away.
     
Read 2 RepliesAdd reply

User Replies:

consumer on 2011-12-06:
MIdas in frankfort is the worst. I am ready to go to the states attorney. They charged is approx. 800.00 for work that wasn't complete.
2 days later the car had to be towed to david
toles. Returned to Midas to explain situation, and get a refund. The manager threw the receipt in my face. This is terrible customer service.
mikey on 2014-02-11:
Midas in Colorado Springs is a bunch of con artists. I went there for my brakes. They said I needed front brakes, which I did. The front brake pads were under warranty from Midas. They only had 12000 miles on them. They also said I needed rear brakes which I already new that. Then they said I needed rotors front and rear. I already looked at all the rotors before I went there because I didn't want to get screwed. I only needed 1 rotor on the left front. They gave me a quote for 675.00. I told them to f*** off and put my car back together, and I'm out of here. I took my car to peerless tire right down the street, and they told me exactly what I already knew. I needed pads all the way around and the left front rotor replaced. Quoted me at 350. I thought this was very reasonable and let them do the work. When I went to Midas (yesterday) I was on crutches and have been for 9 months. So they had to know I wasn't working and still tried to con me into paying for something I didn't need. About 300 dollars worth. This would be the same and nbsp
Close commentsAdd reply
Their Oil Change Killed my Engine
Posted by on
ENFIELD, CONNECTICUT -- I got my Oil Change on 5/19/2010 at MIDAS, the Enfield location. Then on 5/20 morning when I’m driving to work, the engine stops working the car stops on the Highway I91-N. I tow the car and take it to Firestone. They say that there is not Oil Filter, oil leaked and locked the motor and now the motor needs to be replaced.

I spoke to the owner of the store - Jack Mandro. He refused to take any responsibility and started swearing. I have the bill which clearly states that the Oil Filter was replaced.

I didn't even drive the car for over 40 miles since the oil change and my motor died.
     
Read 12 RepliesAdd reply

User Replies:

Anonymous on 2010-05-22:
Same thing happened to my mother-in-law and her new car. They left the oil plug extremely loose, and it vibrated off a few miles down the road. Fortunately with the newer models today, it shut itself off and prevented further damage, such as the engine locking up. The sad part is that the oil change store wouldn't accept any liability either. Once it leaves their garage, you're pretty much on your own. I hope there is some better way of dealing with this, because it is sickening. Great post by the way!!!
MRM on 2010-05-22:
Yes, Justice, there is a better solution to this problem: change your own oil. If you are an abled-body person, go YouTube and watch an instructional video in changing your oil. You too, can change your own oil without relying on a stranger screwing up your vehicle.
Anonymous on 2010-05-22:
Yes, MRM. I agree to a certain extent. I have changed my own oil for years, in both my truck and motorcycle. However, some people are not "able-bodied", or simply do not have the time. Whichever the case, I find it a travesty that they can get away with such practices. Especially the "insurance" line of crap they throw at you when you ask to stand in the shop and "watch" them do it properly. There should be some type of limited warranty that covers your vehicle for "X" number of miles to ensure against these type of issues.
GlitteringFirefly on 2010-05-22:
The better solution would be oil change places doing the job you pay them to do correctly. If it is your job, do it right and don't cut corners. I use the 5 minute place and have never had a problem. I used to have my dad change my oil, but I am in Louisiana and he is in India.
Starlord on 2010-05-22:
The OP's oil light should have come on, but idiot lights only come on after the damage has been done. The filter is hand tightened according to specs, and a wrench is needed to take them off. I have never known one to vibrate loose, but I have known grease monkeys to insufficiently hand tighten them. We take our Dodge pickup to a shop wee trust, as I am unable to crawl under it anymore. Replacing gauges with idiot lights was a big mistake, but was done cause granny couldn't read the gauges properly. Firefly, I feel for what you have been through there in Louisiana.
Anonymous on 2010-05-22:
Last year, Meineke changed my oil and they damaged the oil pan. I was leaking oil pretty bad for a few days. My oil light didn't come on either. Luckily my ex was able to fix it before any real damage was done to my engine. I have found a great local place to change my oil. They do a great job and throw in a free car wash. I will never go to a chain place again
Starlord on 2010-05-22:
lil, did you see oil on the ground? Is that what led you to check the pan? Fortunately, you caught it before it got real bad. Glad to hear you found a place you trust. As with you, our service place is a one off, not a chain. ASE certified mechanics perform all the work, and they are meticulous about putting in paper mats, cleaning the windshield, etc.
Anonymous on 2010-05-22:
Starlord, noticed a huge puddle under my car at home. I went to work that day, and noticed another huge puddle. I drove straight to my exes house (he is good with fixing cars) and he checked my oil and said there was practically no oil in my car. He was able to fix it before any damage was done.
GenuineNerd on 2010-05-22:
I had a similar situation happen after an oil change at Walmart. The Tire and Lube Express tech did not put the oil filter on tight enough, and the car slowly leaked oil. Three days later, my oil light went on, so I IMMEDIATELY turned off the engine, crawled under the car to check the oil filter (it was loose, so I tightened it as far as I could with my hand), and walked three blocks to a Walgreens to buy three quarts of oil. It was down three quarts on a 4-quart engine. I filled the oil up, the light went out, and had no problems since. Since then, I have not used Walmart for oil changes.
GenuineNerd on 2010-05-22:
MRM (05/22/2010)
Rate comment >

Yes, Justice, there is a better solution to this problem: change your own oil. If you are an abled-body person, go YouTube and watch an instructional video in changing your oil. You too, can change your own oil without relying on a stranger screwing up your vehicle.

I used to change my own oil too, but disposing of the old oil could be a problem, since used oil is considered "Hazmat". Most municipalities refuse to take used motor oil (emptied in used plastic gallon jugs) with the curbside garbage collection, and it is illegal to dump it down a drain or in a sewer. I know that some auto parts stores and service stations take used oil, but I'd rather save the hassle and greasy hands and let a garage, Lube Stop or Valvoline change it. At least I know my used oil is being disposed of properly.
tnchuck100 on 2010-05-22:
Next time --- use Wal-Mart. Here is a GREAT testimonial:
http://www.my3cents.com/showReview.cgi?id=36489
Anonymous on 2010-05-22:
GN + 10. I used to change my own oil, but just find that it's easier to take my car to CarSpa, and I get a car wash out of the deal :)
Close commentsAdd reply
Fraud: Midas Mesa AZ Michael Jasko 480-830-5240
Posted by on
MESA, ARIZONA -- My wife got a coupon for free oil change from Midas. We live in Mesa so she went to Michael Jasko (Midas) on 2964 East Main Street, 85213.

She called saying we needed new tires (we didn't, but I hadn't looked at them in a while, so talked to owner). Owner (Michael Jasko) assured me they were dangerous (a lie). I assumed tires would be about $400 for 4 new tires, installed as I'd seen various advertisements. He said $500, because they were special tires. I reluctantly agreed but only after getting him to confirm verbally there would be no other charges.

He proceeded to upsell my wife on everything after we hung up. Nitro fill (an utter waste), road warranty (another waste, covered by insurance already), and he tacked on $193 in labor. Again, he confirmed there were absolutely no other charges on the phone when we spoke. So when I spoke to my wife I told her go ahead and do what he is suggesting...

He of course suggested every thing possible to upsell an additional $300 on top of the already fraudulent order of new tires on a FREE oil change coupon.

I attempted to work things out, assuming that it was a mistake on my wife's part. He didn't tell her anything about additional charges until the work was done and he brought a final bill. What could be done? he can put a lien on the vehicle. We just paid and left as my infant was already waiting a few hours and I knew he could make this horrible.

Bottom line: He lied directly to me, refused to return my calls and emails (until I threatened BBB complaint). I also tried to work out a trade deal with him for the $300, because I thought maybe my wife had simply not heard him say there would be extra charges. He dodged me for 2 months of phone calls and emails, never returning my calls and telling me he was busy when I called. I was polite until my last email to him when I explained what I would do if he didn't refund the $300 he ripped us off for.

I would suggest you go to a mechanic you can trust. One that I've found and trust is: College Automotive (480) 655-7699. They repaired my neon and helped me to decide if I needed to fix things or wait until its worse. I totally felt like they were on my side and trying to help me get the best deal, while still being safe. If you want honest service, stay away from MIDAS!
     
Read 2 RepliesAdd reply

User Replies:

Slimjim on 2010-04-30:
$500 for tires for a neon and then to charge almost $200 more to put them on?
Sounds like a rip off to me too, especially after deliberately underquoting to you on the phone.
donald572 on 2012-06-06:
I have been going to this Midas location for over two years but will never go again, one of their auto motive technicians cracked my transmission case when they installed a new transmission pan/gasket. I have two other auto shops in writing saying what they did wrong, and have showed one of the write ups to Michael and to one of their technicians, only for it to get blown off. what started with a 189 $ repair now is 2200..
Close commentsAdd reply
Midas Will Screw Over Its Most Loyal Customers With No Remorse
Posted by on
NEW LONDON, CONNECTICUT -- Midas will screw you over with no remorse. With the price of life in this harsh and unforgiving economy this particular business place is taking advantage of its most loyal customers. Anyway this is my story I brought my truck to Midas in New London to check a noise from the front wheels, it turned out it was a broken spring they charged me over $900. I took the car to work and the noise was back, on my way back from work everything started to fall apart, screws and nuts were being dropped on the road and smoke stared coming out of my passenger side wheel, my hudcap melted and fell off, the stirring wheel kept locking on me and I could barely brake. Somehow in the grace of God I managed to make it to town between putting the gear on neutral going downhill and releasing the gas to slow down. I drove the truck straight to the Midas shop and the next day dropped by to state my case. They decided that they would not fix my truck and that I would have to pay another $900. After two days of going back and forth with these people I finally got a hold of their general manager Carlos Cortinas and he decided that even though the problems seem related they were not the same. He finally concluded that he would do the work with a discounted labor but I would still have to pay for the parts. I called AutoZone I went online and also called Ford Parts and their prices were less than half the prices Midas is asking me for the new parts. The general public should be informed not to go to Midas because they will scam you and screw you over with no shame ! My friend's neighbor, one of Midas' previous technician admitted that they always double their parts prices!
     
Read 1 RepliesAdd reply

User Replies:

DigitalCommando on 2009-08-20:
Any time you deal with a national chain repair shop such as Midas or Aamco, always get a second opinion/estimate. Trusting a company only allows them to steal from you so you need to never get comfortable and always be suspicious and confirm everything with a second estimate. It's a bit of a hassle but that 30 extra minutes of driving somewhere else could have saved you hundreds.
Close commentsAdd reply
Tampered With My Vehicle
Posted by on
RANDOLPH, NEW JERSEY -- Dropped off my vehicle at the Midas in Randolph, NJ to have it aligned. Went back to pick it up and said that additional work needed to be done including replacement of the wheel bearing to the tune of $1200. Midas person even showed me where the problem was. He said that the car was not safe to drive until the work was done. Was very skeptical. Took the car home and noticed the car was shakier than before. Had another mechanic check it and said that the wheel axle nut was retracted and loosened making the wheel unstable and unsafe to drive.

Can't believe that Midas would go to extra lengths of tampering with my car just to make $$$. These people can not be trusted.
     
Read 7 RepliesAdd reply

User Replies:

Anonymous on 2009-08-17:
You need to report this to the appropriate authorities ASAP.
If you can get a written statement from the other mechanic, all the better. Should it be proven that someone at Midas did loosen the nut criminal charges could be filed. You may have cause to file a lawsuit because you were deliberately placed in danger. Consult with a lawyer.
Anonymous on 2009-08-17:
I agree with PB. If you can get a statement from your mechanic, file a police report.
tnchuck100 on 2009-08-17:
I also agree with Ken and PB. Another clue of unethical practices would be $1200 for a wheel bearing. That is absolutely ridiculous.
Anonymous on 2009-08-17:
If the car was tampered with can you take pictures of the threads on the nut to show that was loosened recently? I am not a car repair person but most items are filthy and if the item was loosened recently you should be able to see that the threads are clean. That would help prove your case. Just a wild guess but it popped into my head.
Anonymous on 2009-08-17:
JohnInSoCal, that's a good idea. It's too late because taking a photo after its been fixed won't help. Right now a sworn affidavit from the mechanic would be her best evidence.
Anonymous on 2009-08-17:
Ooh, okay. I didn't realize it had already been fixed. Right on PB. Good advice.
kim on 2012-12-28:
same place told me my car needed over 4k worth of work done after it broke down w a simple radiator leak. the manager told me my right axle was also leaking along with a huge list he invented. I'm a woman. he took advantage of my unfortunate situation for false self gain. I thought he was being truthful at first, was in a dilemna regarding the huge cost to make my car drivable n safe vs just buying a used car instead. he told me he would be interested in buying my car for "scrap" if I decided to get a used car vs repairing so I got tricked into selling him the car and believing his repair bill. I waited over 2 months for payment for my vehicle from him and had to contact police to get payment from him. watch out for this place and especially the manager. they are thieves
Close commentsAdd reply
Top of Page | Next Page >