NEW LONDON, CONNECTICUT -- Midas will screw you over with no remorse. With the price of life in this harsh and unforgiving economy, this particular business place is taking advantage of its most loyal customers. Anyway this is my story, I brought my truck to Midas in New London to check a noise from the front wheels, it turned out it was a broken spring, they charged me over $900. I took the car to work and the noise was back, on my way back from work everything started to fall apart, screws and nuts were being dropped on the road and smoke started coming out of my passenger side wheel, my hubcap melted and fell off, the stirring wheel kept locking on me and I could barely brake.
Somehow in the grace of God I managed to make it to town between putting the gear on neutral going downhill and releasing the gas to slow down. I drove the truck straight to the Midas shop and the next day dropped by to state my case. They decided that they would not fix my truck and that I would have to pay another $900. After two days of going back and forth with these people I finally got a hold of their general manager Carlos ** and he decided that even though the problems seem related they were not the same.
He finally concluded that he would do the work with a discounted labor but I would still have to pay for the parts. I called AutoZone, I went online and also called Ford Parts and their prices were less than half the prices Midas is asking me for the new parts. The general public should be informed not to go to Midas because they will scam you and screw you over with no shame! My friend's neighbor, one of Midas' previous technician admitted that they always double their parts prices!
FRANKFORT, KENTUCKY -- This is one way of warning people about a company (MIDAS). I had to have an alternator replace on my car today and I went to Midas. They had to get one from Advance auto parts and they told me it would be $413.26. Well I told them to go ahead. I had to have a car. My oldest granddaughter came and picked me up. She threw a fit. She said alternators were not that high and she called Advance to see how much they charged Midas for the part.
Get this, Midas only paid 119.95 for the part. When I went to pay the bill the labor was only $39.98 the part cost was $329.95 supply charge (whatever that was) was $22.20 tax was $21.13. I told the tech guy that I was letting anyone that would listen about their business. If you can help it I wouldn't go to Midas unless you got money to give away.
ENFIELD, CONNECTICUT -- *************
Note to Approver: Also found this review in http://www.yelp.com/biz/midas-enfield
I got my Oil Change on 5/19/2010 at MIDAS, the Enfield location. Then on 5/20 morning when I'm driving to work, the engine stops working the car stops on the Highway I91-N. I tow the car and take it to Firestone. They say that there is not Oil Filter, oil leaked and locked the motor and now the motor needs to be replaced.
I spoke to the owner of the store - Jack **. He refused to take any responsibility and started swearing. I have the bill which clearly states that the Oil Filter was replaced. I didn't even drive the car for over 40 miles since the oil change and my motor died.
RANDOLPH, NEW JERSEY -- Dropped off my vehicle at the Midas in Randolph, NJ to have it aligned. Went back to pick it up and said that additional work needed to be done including replacement of the wheel bearing to the tune of $1,200. Midas person even showed me where the problem was. He said that the car was not safe to drive until the work was done. Was very skeptical. Took the car home and noticed the car was shakier than before.
Had another mechanic check it and said that the wheel axle nut was retracted and loosened making the wheel unstable and unsafe to drive. Can't believe that Midas would go to extra lengths of tampering with my car just to make $$$. These people cannot be trusted.
COLUMBIA, SOUTH CAROLINA -- Midas told me the tension belt was "off" and needed to be replaced for $420, and that I needed a new water pump, that anti-freeze was leaking onto the belt for $380. I called another mechanic to get a second opinion and he told me he could do all that for $300. When I called Midas back to tell them not to do anything to my car, they said they had already "torn it apart" and would cost $280 to put it back together without fixing anything. As you can imagine, I was beyond angry. I will never go back to Midas again.
WEST PALM BEACH AND LAKE WORTH, FLORIDA -- I took my vehicle in for an inspection regarding the engine. I was not able to get out of my car when I arrived home because my door handle was broken. I know that it was not broken and was working well when I handed them my keys. What's upsetting is that they pretended like nothing happened and did not even mention it when they handed me my key.
I called and talked to the store manager Matt at the West Palm Beach location (and later with another Matt – Lake Worth location manager). It took them a week to find the part and when they finally did, they wanted to charge me for labor! I am very upset for the fact that I was expected to pay for something that "Midas touch" broke. This is definitely not the type of service that I appreciate. I have never been a Midas customer before and never will be again!
FAYETTEVILLE, GEORGIA -- I took my Forerunner in for front struts to only find out that the service team lied! They could not fix my truck but were blatant about saying that they could. After dropping it off at the opening of the day, it sat in the parking lot without anyone even looking at it.
Absolutely amazing that I had to call them about six hours Yes six hours later to say "are you all completed?" The response was "we thought we had the correct parts." But my question then was when was someone going to call me the customer? Then the manager proceeded to say "we had no numbers for you," really? You quoted my number from the computer that particular morning.
Needless to say, I will never return to that place again. I actually should have listened to residents in the city who stated "service is horrible there! Don't listen to their price quotes. It is a hoax." I sure learned my lesson. One simple call within the hour and I could have taken it somewhere else... absolutely horrible. I sure hope all Midas are not that way. If so, beware!
WEST SAINT PAUL, MINNESOTA -- I was there in December for a broken exhaust pipe, it was repaired for $170. There were many other rusted places in the pipes there I was not told about. Fast forward to July, another pipe breaks so I make an appointment. I had a 10AM appointment and the car wasn't looked at until noon. I spent 5.5 hours total waiting around and spent $300 only to have a muffler fall off (literally) a week and a half later. This was due to the manager not telling me that pipe holding the mufflers on in the rear was rusted badly on both sides. That repair was another 3.5 hours waiting around and $150. I could have done a much better job inspecting the car myself.
I complained through their website, and all the general manager would do is defend his people, and he said he would send a certificate for future exhaust work. They don't want to ''oversell'' is what general manager Steve says. Oversell by (withholding information) not telling the customer that they need new pipes, so that they'll return multiple times to spend multiple hours and dollars? Terrible.
VICTORIA, TEXAS -- Took my 2002 Dodge Neon for preventive maintenance - timing belt, water pump, replacement, brake master cylinder. They informed me two days later my timing belt was not needed and I agreed for them to use their timing belt kit. A few days later they said the car was ready. Pushy and arrogant.
Two days later my car would not start. I called Midas to find problem and they towed vehicle back to their shop. Two days later they called me back with news the timing belt slipped from the water pump they installed - I gave them to install. They said parts were free but labor was a charge. Then I went to shop. they changed their mind and said 1/2 on labor and no free parts. If the water pump caused the problem, why did they install a faulty water pump? The cost will be $1496.00 to fix engine head.
About 4 days later I got vehicle back with oil in radiator, loose bolts on rocker arm assembly, loose air conditioner lines. 4 months later and 3 visits to other mechanics to try to fix car, the engine light came on from lack of compression, the cam wore out from not being adjusted from the value job. Do not go to Midas. They are cheaters!!!
FAIRVIEW HEIGHTS, ILLINOIS -- I went to Midas to get a new muffler and tailpipe for my truck. When they gave me the estimate they said it needed additional work that would cost over $800. I wanted a second opinion on the other work so I told them I just wanted the Muffler. The estimate on the muffler, tailpipe, and labor was $195.56. The muffler and tailpipe were in stock and the work was done immediately. When the work was done the price of the muffler, tailpipe, and labor had each gone up over 17%.
When I complained at the store they said they charged me extra because I only got the muffler and did not get the other work done. They never told me they were going to raise the price if I did not get the other work done. When I complained to Midas, the Store Manager called me back and left a message to call him. I called him back. I told him this practice was illegal according to the Illinois Automotive Repair Act. He promised to send me a check for the 17% overcharge. He never sent the check.