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Personal property taken from glove box!!
Posted by on
Rating: 1/51
WINTER PARK, FLORIDA -- I went to have my vehicle serviced at Midas on 01/10/12. The manager
on duty told me it would cost $50, but cash only. I had to run and
get cash and came back. He met me in the parking lot and told me to
give him the cash before his supervisor sees him, and put the cash
into his shirt pocket. I then left, thinking wow..that was strange.
When I arrived home, I noticed my GPS Device was missing from the
glove box, which is always kept there and never taken out. I use it
daily for work purposes.
I immediately returned and confronted the same manager about my GPS.
He proceeded to call the police for me. While the officer checked the
building for the GPS, the manager rushed outside to return the $50 to
me. I told him I wasn't here for that, that I just wanted my property
back. He insisted I take it back, and so I did. The officer did a
walk-through of the shop, but found nothing. I filled out a police
report and have not heard anything about anything until today, which
was my 6th time calling along with 3 separate emails. I was told by a
female that "They are not taking responsibility." Why not?? I have all
the documents from the get-go. I put on the report that I was not
pressing charges. Was that a mistake? I didn't think it would go this
far. I am being treated like the criminal, not the victim. No one from
the company ever called me to inform me of anything. Here it is a
month later with no GPS, no updates on anything and now I'm being told
they aren't taking responsibility. What can I do??
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Skye on 02/14/2012:
Small claims court might be the next step.
Terminator's ghost on 02/14/2012:
I don't understand the significance of the $50 cash, or what that was about.

I never leave valuables in my car when it is serviced, even though I trust my mechanic. I'm not sure you have any recourse as I don't believe you have proof someone there took it.
Cwazychicken on 02/14/2012:
That's weird that they would give you back the 50 bucks for service that you paid for, while you are missing something valuable. Hopefully the police can take track but unfortunately, in these cases, if theres no proof, they really cannot do anything about it. I would suggest if ever bringing your car in again, like terminator said, do not leave anything valuable in the car. Some people are tempted to steal.
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Not Going Back
Posted by on
PLATTSBURGH, NEW YORK -- I went into Midas in Plattsburgh NY for a safety inspection. After the inspection the mechanic came out and asked me if someone had worked on the vehicle in the last few days, and I told him that my mechanics had worked on it to diagnosis and clean the check engine light.

The mechanic who was completely lacking in personality said that the problem still existed and the vehicle failed the inspection. I thought the mechanic would tell me what I needed to do to rectify the problem but instead he started walking away so I quickly asked him what I needed to do to address the issue and he only said “Ya have to drive it until the light comes on and then bring it in. It will cost $85 just to hook it up to the computer”. Before I could ask any other questions he walked away.

Up to that point I had always found the mechanics friendly and professional, but not this one in Plattsburgh. This will be our families last trip there.
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MDSasquatch on 12/13/2011:
Don't be snookered. If you had someone address the check engine light; they more than likely checked the code, fixed the problem and reset the computer. It is going to take your car some time to acquire new data and make input into the car's on-board computer. Until this happens, anyone trying to read your car's data will get an error because there is no data available. This is quite common. I would go elsewhere, it sounds like they are setting you up for the big score.
Weedwhacked on 12/13/2011:
They make it sound like they have a huge computer server they need to attach to your car. What they really mean is that they plug a hand-held $30 to $100 device under your steering wheel until they get the correct OBD code error. It sounds like he is going to rip you off, go somewhere else.
trmn8r on 12/13/2011:
This is a "readiness monitor" that needs to be reset through a prescribed set of driving conditions. Until it is, your OBD (on board diagnostics) won't reset that flag. Your "check engine" light may well be off during this time, so you aren't aware there is an "issue" as far as passing emissions in the inspection.

Your choice, I believe, is to either get a handheld unit (I paid $30 I think for mine) that will read both codes and the readiness flags, or find an inspection place that won't charge you if it isn't ready. Sometimes it takes a couple hundred miles for it to happen.

When he said it will cost $85 just to hook it up, I assume what he is telling you is that you have to go through inspection at a later date and it is $85. Is that what they charged you this time?
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Midas Shoddy Work
Posted by on
PARKER, COLORADO -- Midas in Parker Colorado replaced the exhaust on my 04 GMC truck due to an accident. They left holes in the exhaust! I then took it to the Castle Rock Colorado shop, since I lost faith in the Parker shop and their ability to install an exhaust. They attempted to repair the work, but now the exhaust is hanging off. I took it back to the Castle Rock shop and they now say my 90 day warranty is up, and they will not repair their shoddy work. Midas used to have a lifetime warranty. Now, it is apparently 90 days, since they know their work won't last much longer. Don't go to Midas, save your money and your time.
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Alain on 08/24/2011:
File a complaint via http://www.coloradoattorneygeneral.gov/departments/consumer_protection
Carol, St. Louis, MO on 11/15/2012:
I had the warranty for the muffler but they snuck in extra

charges for another small pipe for $50 and never told me

about it until 2 1/2 hours later after I waited. I believe the

mechanic kept my warranty and lied to me. He said they

no longer honored the lifetime warranty and changed it to

only 2 years. Can they do this?
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Refund/labor and taxes
Posted by on
We went and replaced the rotors/brake pads and caliper on drivers side; also replaced rotors/brakes and put caliper back on passenger side - pin was replaced wrong and burnt the brake pad and rotor on passenger side - we had to go to alternative mechanic - which we will have a statement from (already have receipt for replaced work) and called Midas in Fredericton, Symthe st location - told we would be refunded the labor costs and taxes -by the mgr, Pegga, but when we got there the district mgr Mr. Rob House refused! Said we could have 41.00 dollars and 3 free oil changes! Not what the deal was and also we live 50 miles from Fredericton... Would have not taken it there in the first place if it wasn't for the case we were staying in Fredericton that weekend, and had no choice,,, We went back home and the passenger side tire was SMOKING so stopped 10 miles from home - Ralph called RIVERVALLEY MECHANICAL WHO BY THE GRACE OF GOD TOOK THE CAR IN AND FIXED THE PROBLEM FROM YOUR COMPANY! FINE! like before already mentioned Pegga at Midas promised if we came down she would refund the taxes and labor...DID NOT HAPPEN! WILL IF NECESSARY BE POSTING ALL RECEIPTS AS WELL AS THE STATEMENT OF WHAT THE PROBLEM WAS ON FACEBOOK FOR ALL OF MY FRIENDS AND THEIR FRIENDS TO SEE....THIS IS NOT DONE - WILL NOT EAT THIS! Why offer us 3 FREE oil changes and 41.00 if you did not "KNOW" a mistake was made - someone was
VERY lucky my Grandchildren were NOT in the car on the HIGHWAY when this Happened!!
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MissLeopard83 on 08/08/2011:
Depending on the amount charged for the services, I would take them to small claims court. That is not right to not stand behind the service you provide. It seems they are hiding something. Don't rest until you get the resolution you are seeking.
jktshff1 on 08/08/2011:
There is no way I would go back to a place for any work that messed something up on my car..no 2nd chance...free oil change...no way
At Your Service on 08/08/2011:
I agree with the others. Although there's a need to balance your time with the amount you're actually due. That is, legally you would be entitled to the amount you had to pay someone else to fix the error. With documentation in hand that: 1) There was a error in what Midas had done and 2) The exact cost to fix the mistake, you should be able to have Midas send you a check. If the refuse, and you have it well documented, you can file in small claims but don't expect a windfall. You may feel entitled to your time, but you are not. Only the actual costs of repairing the mistake. If that's only, say $100, it may not be worth your time to argue the point. It may make you feel better in the end, but you've got to weigh that with your time and effort.

Let us know how it turns out.
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Really poor service and followup
Posted by on
NASHVILLE, TENNESSEE -- I called to schedule brake repair and an oil change, specifying I needed synthetic oil.
Dropped my car off, specifying again that I needed synthetic oil.
I called the next day to see when I could pick it up, and they stated it would be ready next morning and was getting the oil changed now. I said "synthetic oil, right?" and they answered "yes, synthetic oil".
I went to pick my car up the next morning and noticed on the printout that they did NOT put in synthetic oil.
When I asked why, they said it wasn't specified. I reminded them of the three separate times it was stated, so they changed out the oil.
After waiting, as I drove away, my car shook violently and I had to pull over. I wound up bringing it back to them and they had to replace a few things they stated was completely unrelated to the other work they did (kind of hard to believe).
A few days later I noticed they ran my card twice for a diagnostic test. Though I had both Midas sales numbers, they claim they could not see the error on their end and refused to credit the amount, insisting it was my bank. My bank has the time-stamps from when they ran the card twice and put the amount back on my card.
Midas is still insistent that it was my bank error, not theirs.

The brake-pads were not put on properly on one side, and I will have to take it to another mechanic to fix it as I do not trust this location at all.

Do yourself a favor: if you do like Midas, go to a different location.
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Alain on 06/10/2011:
You're probably all ready challenging the charge with your bank, but you might also want to report this to the Tennessee Consumer Affairs Division via http://www.tn.gov/consumer/index.shtml and the FTC via http://ftc.gov/bcp/consumer.shtm
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Trenton, Midas
Posted by on
I went to Midas because my car was having starting issues, Before I dropped it off I asked if they accepted my warranty. When it was finally time to pick it up, the owner complained and complained at what a hassle it was to deal with my warranty company. I felt a half of inch big. What a jerk.

So I went back again and asked if he would rather me not come here for service and he said YES, it is not profitable for him. It was to big of a problem to call my warranty company. Did he get paid? Of course.... and by the end of the day!. I will never go back and everyone will know there is no customer service at this Midas!
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Alain on 06/10/2011:
What type of warranty was it (3rd party, Midas, etc.)? At least he accepted it and was honest with you, but that doesn't seem like a really good way to get repeat business.
biomajor on 06/10/2011:
I can see their point though. I had AHS warranty service for my house and it took me 2 hours to get them to pay for a repair. If it took him even an hour on the phone dealing with them, that's an hour that he's not being paid. Plus, they may be like Health insurance and only pay what they think the job is worth, not what the actual bill is.
Starlord on 06/10/2011:
I have had some of the so-called 'warranty' outfits call me, trying to sell me a service plan for our truck. Something people need to know is that, under federal law, only the manufacturer of a vehicle can offer a warranty or extended warranty. Some time ago, Clark Howard revealed this on his program on HLN, and just last week, I saw a PSA with Rob McKenna, Attorney General of our state, giving the same information. A lot of these service plan outfits fail to pay when you submit a claim, finding some 'irregularity' they claim makes the claim not their problem.
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Midas rip off
Posted by on
CLIFTON PARK, NEW YORK -- This is my 3rd muffler in 5 yrs. the manager (would not tell me his name) (says a lot about the company)told me mufflers only last 2 yrs. so he is stupid or lying. this is the 3rd time they want me to pay 150.00 labor to change a muffler with a mfg defect. he also said I needed new tail pipes but when I told him I wanted the est he tore it up and said that was not for me, he printed me a new one that said they weren't needed this is the Midas at 1689 route 9 Clifton park NY
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MDSasquatch on 02/18/2011:
Paint a number on the sides of the car and run straight pipes


Find another mechanic to install the muffler.
Anonymous on 02/18/2011:
I tend to use the mom & pop mechanics around town. They are usually more honest and forthcoming in an effort to keep in business against the corporate giants like Midas, Meineke, etc...
PepperElf on 02/18/2011:
too bad you're not closer to buffalo. I could name a couple of places to go where there's good service.

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Midas Price Gouging
Posted by on
FRANKFORT, KENTUCKY -- This is one way of warning people about a company (MIDAS), I had to have a alternator replace on my car today and I went to Midas, they had to get one from Advance auto parts and they told me it would be $413.26, well I told them to go ahead, I had to have a car. My oldest grand daughter came and picked me up, she threw a fit. She said alternators were not that high and she called Advance to see how much they charged Midas for the part, get this, Midas only paid 119.95 for the part. When I went to pay the bill the labor was only $39.98 the part cost was $329.95 supply charge (whatever that was) was $22.20 tax was $21.13. I told the tech guy that I was letting anyone that would listen about their business. If you can help it I wouldn't go to Midas unless you got money to give away.
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consumer on 12/06/2011:
MIdas in frankfort is the worst. I am ready to go to the states attorney. They charged is approx. 800.00 for work that wasn't complete.
2 days later the car had to be towed to david
toles. Returned to Midas to explain situation, and get a refund. The manager threw the receipt in my face. This is terrible customer service.
mikey on 02/11/2014:
Midas in Colorado Springs is a bunch of con artists. I went there for my brakes. They said I needed front brakes, which I did. The front brake pads were under warranty from Midas. They only had 12000 miles on them. They also said I needed rear brakes which I already new that. Then they said I needed rotors front and rear. I already looked at all the rotors before I went there because I didn't want to get screwed. I only needed 1 rotor on the left front. They gave me a quote for 675.00. I told them to f*** off and put my car back together, and I'm out of here. I took my car to peerless tire right down the street, and they told me exactly what I already knew. I needed pads all the way around and the left front rotor replaced. Quoted me at 350. I thought this was very reasonable and let them do the work. When I went to Midas (yesterday) I was on crutches and have been for 9 months. So they had to know I wasn't working and still tried to con me into paying for something I didn't need. About 300 dollars worth. This would be the same and nbsp
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Their Oil Change Killed my Engine
Posted by on
ENFIELD, CONNECTICUT -- I got my Oil Change on 5/19/2010 at MIDAS, the Enfield location. Then on 5/20 morning when I’m driving to work, the engine stops working the car stops on the Highway I91-N. I tow the car and take it to Firestone. They say that there is not Oil Filter, oil leaked and locked the motor and now the motor needs to be replaced.

I spoke to the owner of the store - Jack Mandro. He refused to take any responsibility and started swearing. I have the bill which clearly states that the Oil Filter was replaced.

I didn't even drive the car for over 40 miles since the oil change and my motor died.
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Anonymous on 05/22/2010:
Same thing happened to my mother-in-law and her new car. They left the oil plug extremely loose, and it vibrated off a few miles down the road. Fortunately with the newer models today, it shut itself off and prevented further damage, such as the engine locking up. The sad part is that the oil change store wouldn't accept any liability either. Once it leaves their garage, you're pretty much on your own. I hope there is some better way of dealing with this, because it is sickening. Great post by the way!!!
MRM on 05/22/2010:
Yes, Justice, there is a better solution to this problem: change your own oil. If you are an abled-body person, go YouTube and watch an instructional video in changing your oil. You too, can change your own oil without relying on a stranger screwing up your vehicle.
Anonymous on 05/22/2010:
Yes, MRM. I agree to a certain extent. I have changed my own oil for years, in both my truck and motorcycle. However, some people are not "able-bodied", or simply do not have the time. Whichever the case, I find it a travesty that they can get away with such practices. Especially the "insurance" line of crap they throw at you when you ask to stand in the shop and "watch" them do it properly. There should be some type of limited warranty that covers your vehicle for "X" number of miles to ensure against these type of issues.
GlitteringFirefly on 05/22/2010:
The better solution would be oil change places doing the job you pay them to do correctly. If it is your job, do it right and don't cut corners. I use the 5 minute place and have never had a problem. I used to have my dad change my oil, but I am in Louisiana and he is in India.
Starlord on 05/22/2010:
The OP's oil light should have come on, but idiot lights only come on after the damage has been done. The filter is hand tightened according to specs, and a wrench is needed to take them off. I have never known one to vibrate loose, but I have known grease monkeys to insufficiently hand tighten them. We take our Dodge pickup to a shop wee trust, as I am unable to crawl under it anymore. Replacing gauges with idiot lights was a big mistake, but was done cause granny couldn't read the gauges properly. Firefly, I feel for what you have been through there in Louisiana.
Anonymous on 05/22/2010:
Last year, Meineke changed my oil and they damaged the oil pan. I was leaking oil pretty bad for a few days. My oil light didn't come on either. Luckily my ex was able to fix it before any real damage was done to my engine. I have found a great local place to change my oil. They do a great job and throw in a free car wash. I will never go to a chain place again
Starlord on 05/22/2010:
lil, did you see oil on the ground? Is that what led you to check the pan? Fortunately, you caught it before it got real bad. Glad to hear you found a place you trust. As with you, our service place is a one off, not a chain. ASE certified mechanics perform all the work, and they are meticulous about putting in paper mats, cleaning the windshield, etc.
Anonymous on 05/22/2010:
Starlord, noticed a huge puddle under my car at home. I went to work that day, and noticed another huge puddle. I drove straight to my exes house (he is good with fixing cars) and he checked my oil and said there was practically no oil in my car. He was able to fix it before any damage was done.
GenuineNerd on 05/22/2010:
I had a similar situation happen after an oil change at Walmart. The Tire and Lube Express tech did not put the oil filter on tight enough, and the car slowly leaked oil. Three days later, my oil light went on, so I IMMEDIATELY turned off the engine, crawled under the car to check the oil filter (it was loose, so I tightened it as far as I could with my hand), and walked three blocks to a Walgreens to buy three quarts of oil. It was down three quarts on a 4-quart engine. I filled the oil up, the light went out, and had no problems since. Since then, I have not used Walmart for oil changes.
GenuineNerd on 05/22/2010:
MRM (05/22/2010)
Rate comment >

Yes, Justice, there is a better solution to this problem: change your own oil. If you are an abled-body person, go YouTube and watch an instructional video in changing your oil. You too, can change your own oil without relying on a stranger screwing up your vehicle.

I used to change my own oil too, but disposing of the old oil could be a problem, since used oil is considered "Hazmat". Most municipalities refuse to take used motor oil (emptied in used plastic gallon jugs) with the curbside garbage collection, and it is illegal to dump it down a drain or in a sewer. I know that some auto parts stores and service stations take used oil, but I'd rather save the hassle and greasy hands and let a garage, Lube Stop or Valvoline change it. At least I know my used oil is being disposed of properly.
tnchuck100 on 05/22/2010:
Next time --- use Wal-Mart. Here is a GREAT testimonial:
Anonymous on 05/22/2010:
GN + 10. I used to change my own oil, but just find that it's easier to take my car to CarSpa, and I get a car wash out of the deal :)
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Fraud: Midas Mesa AZ Michael Jasko 480-830-5240
Posted by on
MESA, ARIZONA -- My wife got a coupon for free oil change from Midas. We live in Mesa so she went to Michael Jasko (Midas) on 2964 East Main Street, 85213.

She called saying we needed new tires (we didn't, but I hadn't looked at them in a while, so talked to owner). Owner (Michael Jasko) assured me they were dangerous (a lie). I assumed tires would be about $400 for 4 new tires, installed as I'd seen various advertisements. He said $500, because they were special tires. I reluctantly agreed but only after getting him to confirm verbally there would be no other charges.

He proceeded to upsell my wife on everything after we hung up. Nitro fill (an utter waste), road warranty (another waste, covered by insurance already), and he tacked on $193 in labor. Again, he confirmed there were absolutely no other charges on the phone when we spoke. So when I spoke to my wife I told her go ahead and do what he is suggesting...

He of course suggested every thing possible to upsell an additional $300 on top of the already fraudulent order of new tires on a FREE oil change coupon.

I attempted to work things out, assuming that it was a mistake on my wife's part. He didn't tell her anything about additional charges until the work was done and he brought a final bill. What could be done? he can put a lien on the vehicle. We just paid and left as my infant was already waiting a few hours and I knew he could make this horrible.

Bottom line: He lied directly to me, refused to return my calls and emails (until I threatened BBB complaint). I also tried to work out a trade deal with him for the $300, because I thought maybe my wife had simply not heard him say there would be extra charges. He dodged me for 2 months of phone calls and emails, never returning my calls and telling me he was busy when I called. I was polite until my last email to him when I explained what I would do if he didn't refund the $300 he ripped us off for.

I would suggest you go to a mechanic you can trust. One that I've found and trust is: College Automotive (480) 655-7699. They repaired my neon and helped me to decide if I needed to fix things or wait until its worse. I totally felt like they were on my side and trying to help me get the best deal, while still being safe. If you want honest service, stay away from MIDAS!
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Slimjim on 04/30/2010:
$500 for tires for a neon and then to charge almost $200 more to put them on?
Sounds like a rip off to me too, especially after deliberately underquoting to you on the phone.
donald572 on 06/06/2012:
I have been going to this Midas location for over two years but will never go again, one of their auto motive technicians cracked my transmission case when they installed a new transmission pan/gasket. I have two other auto shops in writing saying what they did wrong, and have showed one of the write ups to Michael and to one of their technicians, only for it to get blown off. what started with a 189 $ repair now is 2200..
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