Middletown Toyota

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Dealer fails to make good on used car
Posted by on
MIDDLETOWN, CONNECTICUT -- I purchased a used 2003 Nissan Altima for my daughter on 10/12/07. Ten days later my daughter told me the oil light went on. I checked the oil the next day and found the engine oil down 3 1/2 quarts on a 4 quart system. I called the dealership and they told me to bring the car in. My daughter brought the car to the dealership and they looked for a leak and told her the car was OK and sent her home. On the way home the car started to smell like something was burning and the check engine light came on. I called them and they told me to have the car towed in at a cost of $140.00. I told them to go and pick up the car. They picked up the car and a few days later told me the engine in the car was no good. I asked for my money back and they refused. They told me my only options were to let them replace the motor with a rebuilt one or exchange the car for another. They offered to exchange the car for a 2004 Toyota Corolla with
more mile and a NADA book value $2600.00 less than the Altima.

I told them to fix the car. The rebuilt engine them became a used engine with a lifetime warranty which then became a used engine with a 6 month warranty. After almost five weeks without a car we picked up the Altima yesterday.
We spoke with the owner. He did not even have the courtesy to say he was sorry for any inconvenience. LESS THAN 24 HOURS LATER THE CHECK ENGINE LIGHT IS ON AGAIN. These people are liars and crooks. I would never do business with them again.

I will call them again tomorrow Only God knows what they will do now.
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User Replies:
Ryan84 on 11/27/2007:
unfortunately the lemon law only goes for 3 days. personally I think it should go for 2 weeks. I had a lemon once, paid $1200 for it, had it less than a year and put over $5000 into it. when I sold it, the car was only worth $650 in KBB. my best offer was $350. I'd get rid of that car before you spend any more money on it.
ejack053824 on 11/27/2007:
Stay on public property in front of the dealership and protest with big signs saying what crooks they are. That should screw up a few sales.
*Brenda* on 11/27/2007:
I'm confused. Did this happen in 2003 or recently? I think your dates are wrong.
FoggyOne on 11/28/2007:
The old adage - always have an independent mechanic inspect a user car before you buy it.
Aerocave on 11/28/2007:
Ryan: Lemon law applies to new vehicles only.
Brenda: I thought the same thing...if this was 4 years ago, then I would say hdsn49 has nothing to complain about. Also, I would want to know if the car was purchased as is.
yoke on 11/28/2007:
CT has a lemon law that also protects used vehicles.
Anonymous on 11/28/2007:
A study of economics usually reveals that the best time to buy anything is last year.
-Marty Allen
sarahnkrystal on 11/28/2007:
I went to them to look at used cars in 2001. They had a beautiful 2001 Corolla S 5 spd that I wanted. I wanted to trade in my 1991 Mitsubishi Eclipse in, it was burning clouds of oil and the check engine was on and the car shook. They were going to take it. They said "someone would buy it" please. No one would buy it. The head gasket was going to go, and soon.
jktshff1 on 11/28/2007:
I'm with Brenda
Ryan84 on 11/28/2007:
Aerocave: I think it is by state. When I bought my used car they told me I had 3 days to return it for a full refund. this is in Massachusetts
hdsn49 on 12/02/2007:
The car was purchased in October 12, 2007. Sorry for the error. I called the owner about the check engine light and he has not returned my calls.

The State of Connecticut law says that the dealer has to warranty any used car that cost more than $5000.00 for 60 days or 3000 miles. The law states that the vehicle must be mechanically operational and sound at the time of purchase. the dealer is required to restore the vehicle to this condition covering 100% of the parts and labor necessary to make the car mechanically operational and sound. They took almost 5 weeks to replace the motor and we are still having problems with the car
Aerocave on 12/06/2007:
I learned something new. In Pennsylvania, we do not laws like that. Thanks for the info.
hdsn49 on 12/24/2007:
An update on the service from Middletown Toyota. On December 6th we returned the car to the dealership for repairs. The check engine light was on, there was a burning oil smell, the engine idle was racing,the transmission shifting was not right and that we had never received a second key for the car as promised. They called back on December 10th to tell us that their service technician tested the car and verified our complaints. They scanned the engine and determined that throttle body was no good and that they were going to try to get the one off the original engine.

On December 14th they called to tell us that they replaced the throttle body and had sent the car to a Nisson dealership for the engine to be scanned and the idle parameter reset. While doing the relearn procedure for the computer the Nisson dealership found that the power steering control switch was bad and had to order a new one.

On December 17 they called to say the car was ready. The only problem was that Mr.Klimas the owner refused to have a second key made for the car as promised. We picked up the car the evening of the 18th. The next day when my wife drove the car to work she realized that the defrosters we not working and that the windshield washer wasn't working.

We again called them and they told us to bring the car back again. We dropped the car off on December 20th they had to change the thermostat and found a hose kinked in the windshield washer line. On December 21st we picked the car up for what we thought would be the last time. But no today my wife comes home from work and says that the car is making funny noises when braking. I drove the car around the block and also heard them. When we got back home I looked under the car and found that the plastic shield between the front bumper and frame under the car had fallen down and that was scrapping the ground when stopping. I found that only three connectors were left attaching the shield to the car out of 12.

We have owned this car since October 12 2007. We have had use of the car only 20 days out of 70 days. The car has been at the dealership for repairs the rest of the time.
gprimr1 on 01/11/2008:
MA has one of the most liberal lemon laws in America.
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Very Nasty On The Phone
Posted by on
MIDDLETOWN, CONNECTICUT -- I called Middletown Toyota, in middletown ct. I wanted to know if it had a particular car in stock for me to come and see. this car was listed on the dealer's website - but I have been burned before -- you go there and they sold the car last week or some such and never updated the website.

Anyhow - I ask this sales guy if he has the car for me to see -- he wants to know my name and phone number. I am like - name, fine - phone - no way do I want some sale guy calling me -- so I said - I prefer not to give you my number.

I simply want to know if you have in stock for real - the car that you say you have online. the guy hung up on me. just like that. This dealership will NEVER get my business.
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trmn8r on 12/15/2010:
You wanted to be received as a serious customer. I don't think it is unreasonable for the salesperson to expect your number.
Anonymous on 12/15/2010:
I think that particular tidbit of information does not require a callback number. Either they have the car or they don't. I would not have wanted to release my number either. I gave a dealer my number in 08 and he called a lot of times over the next few months until I answered and told him I'd purchased another vehicle. I would bet that the owner of that dealership would be interested to know how they treat prospective customers.

Anonymous on 12/16/2010:
First impressions tend to be lasting ones. First impressions are usually formed in just 7 seconds or less. If the first impression is not good they won't get another chance with that potential client. But if they make a great first impression you can bet that the client is more likely to take them and their company seriously.

jktshff1 on 12/16/2010:
I'm with the op, my name, yes not my phone number. Setting yourself up for unwanted solicitations.
Nohandle on 12/16/2010:
I don't see any reason for a salesperson to even ask your name much less your telephone number to answer a simple question. It's either in stock or isn't. If I was interested in a particular vehicle that I understood was in stock, then fine I'd give them my name and probably telephone number and tell them I was on my way to have a look. If the car was sold after my inquiry, and they have my information, then the characters owe me a call back immediately. Not to be confused with their frequent caller list.
Whiteduck on 12/16/2010:
Nohandle is exactly right. They don't need any info at all to be courteous. If it was in stock and I was interested, THEN they get my info. But from what I've read elsewhere about dealers, even asking them to hold it wouldn't do any good...
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