I came across a complaint filed by a disgruntled consumer of Midway Nissan On Bell rd in Phoenix, Arizona. Well here are several bad experiences I have had at not only Midway Nissan but also Midway Chevrolet. I am not going to lie I don't have the best credit in the world and when I present to any dealership I am always very up front about it. The last experience I had was that I had applied online as before, the first time in 2007 it was Midway Chevy, it was a rainy night. They assured me they could get me in a new 2008 Chevy cobalt, even after I explained on the phone to salesperson I had less than perfect credit, I was assured that would not be a problem.
I get to the dealership, the person I was supposed to meet was some sort of none existent person on their lot so someone else pitched in to help, of course like I said it was raining, they ran my credit and said I would need a cosigner to qualify for any loan on their lot. I said "wait a minute you ran my credit before I got here and everything was OK, what changed?" Of course no answer. I basically told them to get bent and went to Earnhardts two weeks later and bought an 2005 Nissan Sentra that nobody had to cosign for me.
Second story about 2 months ago. I decided I wanted to try to trade out my current vehicle for a newer vehicle. I again did the internet application for financing, and of course the first call I get is from Midway Nissan, the gentleman on the phone assured me he could get me into a 2008 Nissan Sentra and trade me completely out my 2003 Nissan Altima, I told him I have been to their dealership before and been basically given the run around. I told him I was not going to come there and waste my time if they could get me the car and deal I wanted.
He assured me again that he could make the deal work (the 2003 Nissan Altima was also bought at Earnhardts where I have never had a problem) I get to the dealership, they look at my car, ask me for the approx payoff and go through their little dance that they do, next thing I know I have a manager and two salesman telling they can't get me out of my car. They can't get me financed and they have a credit repair program they signing people up for.
I was extremely pissed off to say the least, it took every ounce of my being to not want to knock the guy on his ass after wasting my time. Credit repair, I told he could take it and stuff it, if I wanted to fix my credit it would be through some fly by night credit repair agency.... I would do it the old fashioned American way and file bankruptcy. The way state of the Nation is in, I don't feel people need to deal without being victimized~!!!
PHOENIX -- Purchased a new 2008 350z in Feb 2009, in May 2009 purchased an OEM Nissan 350z rear spoiler for the vehicle $403.00 dollars from the dealership (Midway Nissan) in May 2009 had Midway Nissan install the rear spoiler on the car, received the car with substantial bowing of the spoiler in the center of it. I then took the car back to Midway Nissan to remedy and after much haggling and response from Midway that "this is the best it will get" received the car back with a still bowing in the center rear spoiler.
I believe that I have done what I was supposed to do, bought a Nissan car, bought an OEM Nissan spoiler, has a genuine Nissan dealership install, but Midway did not live up to their end of the bargain. I have since taken the car to a 350z speciality shop that after laughing and documenting Midways piss poor installation job will be installing an after market spoiler to cover up Midway's mistakes in the coming weeks.
I have offered Midway several opportunities to remedy without avail: The first return to fix the botched installation, no luck was told "this is a good as it gets." Dispute the charges with my CC company, Midway disputed and recharged. Files a complaint with Nissan USA consumer affairs. Midways Nissan does not provide an acceptable level of service and needs to be held accountable. Ultimately Midway Nissan Cost me: 403$ for OEM Spoiler, 166$ for a botched installation job, 1065$ for a good shop to repair the damage done by Midway Nissan.
PHOENIX, ARIZONA -- MIDWAY NISSAN IN PHOENIX: WARNING - SCAM. True to form, the MIDWAY family of dealerships disappoints again. After 12-15 hours of our time over repeated visits to the dealership, we came to a specific agreement on price, interest rate and finance terms. The finance manager, Steve ** absolutely insisted that he had run the deal by every bank possible and that the rate was the best available in the country country, period. The car being purchased, was a certified used Infniti vehicle, which according to the company's own printed materials, qualifies for new car financing, which of course, he said he was unable to procure.
Despite this we agreed to purchase the car, did all the paperwork, which specified price and terms to the penny, left a deposit check and left the dealership. We were asked to return 2 days later to pick the vehicle up, and spent several hours having some stereo equipment removed from the vehicle we were trading in. Upon our arrival at the dealership to pick the vehicle up. We were told that the interest rate had INCREASED, and the payment would be $50.00 MORE PER MONTH over the term of the loan.
We objected and the dealership sent out a "manager" to explain what a favor they were doing us and how the value of our trade and the prevailing rates required this change.. We objected again, as did the sales person assisting us, saying that this was a signed, final deal, approved by both the dealership's finance manager and sales manager when we left. I complained to the floor manager who said they could not get the rates promised because the THE DEAL HAD NEVER BEEN SUBMITTED TO APPROVAL BY BANKS!
I asked how this could be since we had been assured that the deal had been run by EVERY finance company available and was the best they could get after "aggressively working to get you best deal out there" - my question, point blank - to him, was, "ARE YOU LYING NOW - OR WERE THE EMPLOYEES OF YOUR DEALERSHIP, INCLUDING THE MANAGERS LYING THE DAY I LEFT A DEPOSIT AND SIGNED THIS DEAL?" Of course, as always, they didn't have a ANY answer - refused to consummate the deal as promised, and gave me back my deposit check after I asked for it 6 TIMES.
This is a classic car dealer scam, and borders on criminal fraud. The dealer offered no solution, compromises or alternates, just a higher payment at a higher rate than promised. I'm left with my old car and a bag full of stereo equipment. I'm also filing complaints with the BBB, Nissan Motors North America, and the Arizona Automobile Dealer's Association.