DECEPTIVE SALES PRACTICES
PHOENIX, ARIZONA -- MIDWAY NISSAN IN PHOENIX: WARNING - SCAM
True to form, the MIDWAY family of dealerships dissapoints again.
After 12-15 hours of our time over repeated vists to the dealership, we came to a specific agreement on price, interest rate and finance terms. The finance manager, Steve Vines absloutely insisted that he had run the deal by every bank possible and that the rate was the best available in the country country, period. The car being purchased, was a certified used Infniti vehicle, which according to the company's own printed materials, qualifies for new car financing, which of course, he said he was unable to procure. Despite this we agreed to purchase the car, did all the paperwork, which specified price and terms to the penny, left a deposit check and left the dealership. We were asked to return 2 days later to pick the vehicle up, and spent several hours having some stereo equipment removed from the vehicle we were trading in. Upon our arrival at the dealership to pick the vehicle up. We were told that the interest rate had INCREASED, and the payment would be $50.00 MORE PER MONTH over the term of the loan. We objected and the dealership sent out a "manager" to explain what a favor they were doing us and how the value of our trade and the prevailing rates required this change.. We objected again, as did the sales person assisting us, saying that this was a signed, final deal, approved by both the delaership's finance manager and sales manager when we left. I complained to the floor manager who said they could not get the rates promised because the THE DEAL HAD NEVER BEEN SUBMITTED TO APPROVAL BY BANKS!!! I asked how this could be since we had been assured that the deal had been run by EVERY finance company avalaible and was the best they could get after "aggressively working to get you best deal out there" - my question , point blank - to him, was, "ARE YOU LYING NOW - OR WERE THE EMPLOYEES OF YOUR DEALERSHIP, INCLUDING THE MANAGERS LYING THE DAY I LEFT A DEPOSIT AND SIGNED THIS DEAL?"
Of course, as always, they didn't have a ANY answer - refused to consummate the deal as promised, and gave me back my deposit check after I asked for it 6 TIMES.
This is a classic car dealer scam, and borders on criminal fraud. The dealer offerred no solution, compromises or aleternates, just a higher payment at a higher rate than promised. I'm left with my old car and a bag full of stereo equipment. I'm also filing complaints with the BBB, Nissan Motors North America, and the Arizona Autombile Dealer's Association.