Minnesota Attorney General Office

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Ebay discrimination
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WINONA, MINNESOTA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. I'm a seller on eBay where I have an online store. My complaint is that they have told us that we are allowed to list penis pumps, bullet / massagers / vibrators as long as we do not use the word vibrator in the title or description. There are other items from clothing, to massage oils, massage lotions, lubes, condoms, etc that we have been told we can list.

This last weekend, they chose to start removing said listings from my account and other sellers as well. They stated that it was a new policy, which is fine, but, there are certain sellers there that list the same exact listings as I and other sellers are getting removed.

EBay has a 'report listing' department, where we can send in the listing numbers for said items that are now in violation. I and other sellers have been doing that. I report hundreds of listings every day since they began shutting down my listings. Like I said, certain sellers are not getting their listings shut down, while the rest of us are getting them all shut down. I have reported certain listings 3 times, to no avail.

My view is that is discrimination. I keep contacting them asking why they won't remove said listings, even though I have reported them up to 3 times. They keep sending back a canned response stating that they are aware of said listings, but we need to report them. They keep refusing to answer me as to why they will not shut down the reported listings that have been reported up to 3 times.

As far as penis pumps, they state to me this morning (Tuesday) that penis pumps are allowed in the general area, so I ask again why they shut them down, tonight I get another response stating that they are not allowed in the general area. I ask then, why have they not shut down said sellers that are getting preferential treatment, and I get back again, report it. They just don't understand that I have reported said listings up to 3 times already.

Also, they state that these are all new policies, and they are in the written 'rules' that we as sellers are supposed to read, when we list said items. As of this afternoon, those rules are not in their policies, their policies state that massagers / bullets etc are allowed, as long as we do not list them as vibrators.

As a resolution, I would like the following: I'm not sure. I know there's got to be something that can be done with this company, since they change their rules for one seller, and have different rules for another. Please contact me if you need more details regarding this incident.

     
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