Miranda Windows and Doors

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Complaint for Miranda Windows and Doors
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TORONTO -- Miranda Windows and Doors installed windows in my house. I arrived and they did not have drop cloths on the deck or stairs. They had garbage on the deck, all the old windows were piled up on the deck - and after they left, they didn't clean the deck. I spent $1000 to build the deck only 3 weeks ago!! They left scratches and marks all over the deck!

They did NOT clean up the job site. They left screws, broken pieces of glass, window pieces and aluminum all over the driveway.

They illegally entered into my house!!! They didn't call me to get permission and they let my indoor cat get outside! My cat wasn't in the house when I got home - she was lost for 4 hours in the rain!

The owner, Tony Miranda, apologized but said that I should have put a drop cloth down! He was insensitive and rude and didn't care about anything since he already had his money. I'd NEVER recommend this company.
Company Response 11/27/2008:
The consumer review is completely false!

A) Miranda Windows & Doors Inc.™ always uses drop sheets through out the house. (each of our crews have 20 heavy duty drop sheets)

B) At the time this customer arrived the job was completed on the inside,

C) The old windows were already loaded up on the pick up truck,

D) Any markings of which this customer states were on the deck were already there, she has no evidence that the work crew may have damaged the deck, furthermore this customer currently was undergoing renovations.

E) Our installers seriously clean up the complete areas of which they work in, especially due to safety,

F) "They illegally entered into my house!!!" This installation date was booked weeks in advance with a reminder call the night before, furthermore the customers (yes we were 2 crews and installing her neighbors windows too) next door had the key to unlock the front door and allowed us into the house,

G) No where in the signed contract between the customer and Miranda Windows & Doors Inc.™ did it state for the work crew to "cat sit" Pet sitting is not the responsibility of Miranda Windows & Doors Inc.™ Nor was it ever mentioned the customer had cats in any of the rooms of which the work crew would keep the door closed if asked.

I Tony E. Miranda president of Miranda Windows & Doors Inc.™ would never be insensitive and rude, I have and do treat all with DIGNITY and with the utmost RESPECT.

On behalf of Miranda Windows & Doors Inc.™ and my staff, we continue to be Ontario's Genuine Company for Windows & Doors.

Visit us @ http://www.mirandawindows.com
toll free: 1-866-MIRANDA (647-2632)

     
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