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Defective Televisions Being Sold By Mitsubishi
Posted by Donaldfy25 on 08/13/2011
In January of 2009 I purchased a Mitsubishi 73 inch DLP TV. I paid $3000.00 (three-thousand) dollars for this TV. On July 21 2011 I was watching this TV when I heard a loud pop come from the TV. The screen went dark and a red "LAMP" indicator light came on and stayed on. While researching the possible cause for this malfunction I was surprised to learn that hundreds of other consumers have experienced the same problem with their Mitsubishi TVs. These TVs are prone to have a lamp/bulb blowout problem. What's worse is that Mitsubishi has known about this problem with their TVs for YEARS and has done absolutely NOTHING to fix their defective TVs. I called the Mitsubishi representative and informed them of my problem and was told that I would have to buy a so-called "replacement" lamp/bulb assembly for one-hundred dollars Because as this representative said to me "it's a consumerable problem". When I asked what the hell did that mean I was told that this lamp/bulb blowout problem is just like having a light bulb in your house blow out. Well I don't know about you but I have never paid $100 bucks for a light bulb in my life. Now I'm stuck with a TV that I paid all this money for and that's only two years old and won't work. To make matters worse even if I buy this so-called "replacement" lamp/bulb assembly that won't solve the actual problem because others who have bought this replacement lamp/bulb are complaining that in a few months to a year they also blow out. This is obviously a design defect and Mitsubishi is knowingly selling defective TVs then charging people money for this temporary fix. I had heard that some of the people who have been scammed by this company are trying to put together a class action lawsuit. If anyone knows anything about this lawsuit I'd appreciate hearing from you.

     
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Posted by At Your Service on 2011-08-13:
It sounds like you've made the purchase without a great deal of background knowledge of DLP design. DLP is a great design for the home theater environment, but does require occasional lamp replacement. Two years for average use is not uncommon and, yes, $100 for the lamp is a very reasonable price.

When replacing the lamp, the television returns to 100% of its brightness, which is a big plus. My recommendation, though, DO NOT GO CHEAP AND BUY A 3rd PARTY LAMP. They are the ones that will go out more quickly. Invest a little more in an exact Mitsubishi lamp and you should be fine.

What you were told about a user consumable is absolutely correct.
Posted by ok4now on 2011-08-13:
DLP? Please wait while I get my VCR tapes out. This is old antiquated technology. Who puts lamps in their TV's? Time to upgrade my friend. Samsung & Panasonic have some terrific products out now..Both LED and Plasma. Shop BJ's or Costco for great pricing. Downside is you pay the tax and delivery is on you. Want to get it cheap, no tax & delivered to your door? Amazon baby. Fantastic prices with no hassle returns. Check it out.
Posted by trmn8r on 2011-08-13:
There is a 70" Samsung LED tv on Amazon, for about 50% off list, at $11,800. Might be a good alternative.
Posted by GenuineNerd on 2011-08-13:
Replaceable lamps and DLP (still old projection TV technology)...that's why Mitsubishi could sell a giant-screen TV on the cheap. I've seen 65" Mitsubishis go for as low as $1300. Invest in an LCD, LED, or plasma set next time.
Posted by DebtorBasher on 2011-08-13:
I hate the LCD/LED/Plasma or whatever you call them TVs! The picture NEVER fits the screen. Everytime I change the channel I have to adjust the screen sizes. Watching the Baseball and Football game at the same time tonight (Switching back and forth...don't even get me started with the screen in screen feature) I had to adjust the screen down to see the football score, then adjust it back up to see the baseball score...half the time there's text going across the top or bottom and I don't even know it's there. I HATE those TVs and it also makes everyone sound like chipmonks when they talk. I HATE THESE TVs!!!!

WHEW! I feel much better now...carry on!
Posted by GenuineNerd on 2011-08-13:
Anything widescreen (usually 16X9), regardless of the format (DLP, projection, CRT, LCD, LED, or plasma) requires screen adjustments for different programs...some "widescreen" DVD's are 2:35:1, which still leaves black bars on the top and bottom of the screen, some TV programs broadcast in 4:3 would either have black bars on the side, or look stretched out, depending on the screen adjustment. The speakers that come with these TV's also leave much to be desired; some people connect them to surround sound systems. It is hard to find one single TV screen adjustment to satisfy all types of formatting.
Posted by ok4now on 2011-08-13:
Basher: Slow down, LCD/LED/Plasma are great TV'S. If the picture doesn't fit the screen it's not the TV's fault. They only reproduce the signal from the source. Who do you subscribe to for your digital TV? You do have digital service don't you? Verizon FIOS rocks with Comcast coming in second. Please don't tell me you have satellite. You get what you pay for. Want to reconsider that post?
Posted by DebtorBasher on 2011-08-13:
I have Cox Cable...and THEIR cable box has different screen sizes that needs adjusted too...so actually, I have two remotes that I have to use to adjust the picture sizes.
Posted by At Your Service on 2011-08-13:
Actually some of the most advanced movie theaters use DLP technology. They are very much an advanced technology and still very available on the market. A Mitsubishi 65 inch 738 series can be had locally for about $900. This is a 120 Hrz refresh rate and ready to use the new 3D technology. At $900, you've got some room to pay for several lamps during the next several years and still be less than an equivalent plasma.

As DebtorBasher pointed out, one consideration in flat panel design is the lack of reasonable sound. They simply don't have the depth for the larger cones that other technology provides. If one wishes, Mitsubishi actually offers their Diamond series, AKA 838, with an integrated sound bar.

It really all depends on what the consumer is trying to accomplish within their environment.
Posted by DebtorBasher on 2011-08-13:
I just wanna watch a show in peace without having to adjust pictures, sounds and my underwear everytime I change the channel.
Posted by ok4now on 2011-08-13:
Basher: You have identified the problem, way to go girl. Read Consumer Reports and their reviews for digital TV providers. Cox Cable is at the bottom, they suck. You may not have a choice of providers depending upon where you live. Is Cox the only option? Switch to Verizon or Comcast if available. You will be soooo glad you did.
Posted by DebtorBasher on 2011-08-13:
We have no other option. I've heard nightmare things about Verizon and Comcast...
Posted by madconsumer on 2011-08-14:
+1000 ok4now!! in order to take advantage of 1080i signal, it all depends on the service the subscriber has, and the receiver the user has.

lcd flat panel telleys have poor sound quality because the signal is meant to be connected to a surround sound system. some of the top brands of lcd/led/plasma telleys do not even have sound capabilities.
Posted by donaldfy25 on 2011-08-30:
Well I do feel kind of stupid. I should have done my homework. I NEVER would have bought this tv had I known what I know now. I guess I'll just have to keep buying these damn "replacement" bulbs from now on. I do however feel that Mitsubishi should bear some blame for this too. They should be more upfront and honest and TELL people BEFOREHAND that these tvs have this lamp/bulb blowout propensity and make sure that the salespeople in the stores that sale their tvs inform consumers of this proneness of their tvs to have this malfunction.
Posted by mesmerized on 2012-10-11:
i am sitting here wishing i had done my homework before acquiring this tv. i have the 60 inch and it has been nothing but one problem after another. the company should be ashamed of themselves i was not born with a silver shovel stuck up my behind so i can not afford to keep getting this tv fixed time after time
Posted by Trisha on 2013-01-12:
To make a long story a little less long...we've been exclusive Mitsubishi TV owners for at least 20 years. Have always purchased the extended warranty. Our VERY LAST Mitsubishi purchase back in 2009 (3 1/2 years ago), and $3,500 later, we purchased the Mitsubishi 52" LT52149 from Paul's Big Screen in Rancho Cucamonga. Barely 3 1/2 years later the LCD panel goes out. And according to the TV repair company, "it's off the charts to repair it". I was told by both Paul's and this particular TV service center that these LCD panels have been and issue and that Mitsubishi will sometimes help out with the repair. It took Mitsubishi approximately 3 weeks to answer my email...just to tell me that there is nothing they can do...after all, they don't even make this TV anymore! REALLY??? I expected MUCH, MUCH more from Mitsubishi. Costco here I come!

If you are buying a Mitsubishi TV based on their reputation, and presumed quality...think again. When and if you call for any sort of help, you will be placed on hold, then transferred to the Philippines. You will speak to a very nice girl, basically reading a script. Shame on you Mitsubishi, I expected much more out of you. Your customer service is HORRIBLE!!!! Your very expensive TV broke beyond repair in less than 4 YEARS!!! I can almost accept that from a much less expensive TV or off name.

I know I won't put you out of business by not ever purchasing anything with the name of Mitsubishi on it, but I will make sure to tell anyone and everyone who will listen...you didn't even TRY to make it better...there is not customer appreciation...
Posted by DLPLover on 2013-03-10:
I actually love DLP. I think, the PQ (picture quality) alone is better, not to mention some of the other benefits. You can get a much larger screen for a much cheaper price. What you forfeit is the size in the living room it takes up (I do have LCD TVs in bedrooms and the play room). You should expect to cough up ~$100 every 2-3 years for a new bulb, but for the price to size that you get, that's nothing. Just plan upfront for it. Most LCDs are unrepairable if it goes bad (at least economically speaking). Also, Mitsubishi got out of LCD business b/c there is no money without huge volume on those TVs (the margin is very small). There is nothing wrong with DLP, there is nothing wrong with LCD. I prefer a bigger screen. My living room is both wide and deep and my 65" DLP is kind of dwarfed on the wall it is on. I could easily go to an 82" or 92" and not be gaudy for the room it is in. I also don't want to spend that much money on an LCD that size, so DLP (for price as well as picture quality) is the choice for me.

I hope this dispels some of the untruths being tossed around about DLP.
Posted by Rob on 2013-05-11:
I will buy your tv if you are trying to part it out.
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Defective Big Screen - Replacement Request
Posted by on 08/28/2001
WEST VALLEY CITY -- I purchased a Mitsubishi 55' HD big screen (model# 55805, serial# 100800) about 9 months ago from your distributor 'RC Willey' in Taylorsville, UT. The TV hasn't worked properly since I received it and hasn't worked at all for about 3 months. I have been patiently working with your customer relations department and a local repair center trying to get the problem resolved for about 2 1/2 months with no success and little cooperation. I am very unhappy with the quality of the product and the quality of your customer service. I have spent over $20K this year on Mitsubishi products including a new Mitsubishi Galant automobile and I should be treated as a valued customer!

To help keep me as a potential future customer, I would like the following:

I feel that I have been very patient and cooperative with your multiple repair attempts over the past several months. At this point, I must insist on product replacement. If I don't receive an immediate response and product replacement, I will be forced to take legal action. This will include involving the Better Business Bureau, small claims court, as well as a personal 'anti-Mistubishi campaign' via internet, mass e-mailings and postal mailings. I have already invested many hours adding up to days trying to resolve this, I wont hesitate to invest the same time warning others if I'm not taken care of and fully compensated for my time and inconvenience.
DO THE RIGHT THING!
Thank you in advance for your time and cooperation.
     
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Posted by Anonymous on 2002-04-19:
I had the same problem with a toshiba dvd player that was defective. I had it for aboout 1 mnth before we noticed it wouldnt play certain dvd's on it. It was over $600 and they said that we had to go throught toshiba where we bought it. Toshiba told us they would have it fixed and held it over 3 mnths. My advice to you is to go directly to the bbb and more than likely you will get results, we did as soon as they found out we contacted them.
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StarStarStarStarStar
Bought a new car
Posted by Agirl77 on 04/04/2012
The service was excellent and the sales team really worked with me to find and price a car that met my needs and budget. Excellent place.
     
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Awful Customer Service
Posted by Aaron123 on 08/10/2011
I own a 2002 Mitsubishi Diamante LS, which has served me well for close to 10 years.

Unfortunately, I cannot say the same for Mitsubishi service.

While driving South on I-77 in Ohio, my car lost all power and would not restart. I was towed to Waikem Mitsubishi in Massillon, OH, where I spent roughly 6 hours waiting for repairs.

After 6 hours, I was told that I simply had a bad battery and that it needed replaced, which they did and sent me on my way.

400 miles later, this time in the dark on I-77 in upstate North Carolina, the car lost power again. Driving, albeit briefly, with no headlights or dash lights is scary.

The next day, an Auto Zone correctly diagnosed my problem as an alternator issue, and I had the alternator replaced.

The car drove without problems for 3 months until the low battery light warning started again. I had the problem diagnosed again, and it was identified as a cracked battery, causing corrosion and a bad connection.

In short, not only did Waikem Mitsubishi's misdiagnosis of the problem nearly get me killed on the highway, they replaced my good battery with a bad one.

I contacted my local Mitsubishi dealership in Charleston, SC, and asked if they would honor a battery's warranty, since it was a Mitsubishi dealership who gave me the faulty battery in the first place.

I was told that Charleston Mitsubishi would NOT replace my battery because it wasn't a Mitsubishi brand battery; it didn't have a Mitsubishi sticker on it.

All in all, Mitsubishi Customer Service has provided me with the most scary 45 seconds of my life while I drove in the dark with no lights desperate for the next exit to appear. The cause of this was a misdiagnosis of the car's power problem. They also created more headaches by causing me to have re-replace a battery they sold me, 4 months after getting it. Lastly, they elected not to make it right by fixing the situation because it wasn't "their" battery.

While I have liked my car, I would NEVER purchase another Mitsubishi vehicle and will recommend to everyone I know that they don't either.

The customer service is terrible.

     
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Posted by Alain on 2011-08-12:
Use these links to file an official complaint about Waikem: http://www.ohioattorneygeneral.gov/ConsumerComplaint.aspx/?from=nav
http://ftccomplaintassistant.gov
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Lamp, Lamp, Lamp, Circuit Board, Lamp, Lamp, Lamp and the next repair is???
Posted by Dakerri on 11/19/2010
Mitsubishi WD-52525 DLP Projection Television Purchased 12/11/2004 $3,299.99

This letter was received via email from Mitsubishi after we replaced our SIXTH LAMP in the FIVE+ YEARS we have had our television; PLUS the circuit board just over a year ago. The television had a NEW GENUINE MITSUBISHI LAMP placed in it 3 months ago, the lamp light began flicking again and now all the unit does is BUZZ when plugged in, just as it did last year when the circuit board went out.

"We do not have an exact lifetime on how long lamps should last. It was depends on the environment, how long the TV is turned off and on, how long you watch the set, its various issues that can affect the life of a lamp. We also suggest that customer do not purchase lamps from other retailers since we do not know if they are genuine Mitsubishi lamps, or how long they have stored those lamps in their storage and collect dust.
I am still waiting for repair invoices, you can fax the lamp invoices but they are not repairs like I've mentioned before.

You also mentioned in your last email regarding the TV no longer being made, every year we come out w/ new TV models so we stopped making your
TV model over 5 yrs ago."

Consumer Relations Advisor
Mitsubishi Digital Electronics America, Inc."


MY RESPONSE TO MITSUBISHI -

Information and the FIVE repair orders were forwarded, as requested, to your email. Please advise as to whether or not the "genuine" Mitsubishi circuit board replaced on July 24, 2009, by the genuine authorized Mitsubishi service center should have gone out in 13 months, along with another (the 6th) "genuine Mitsubishi lamp." In reference to your comments below, how long do you allow your genuine Mitsubishi parts to collect dust? It seems their shelf life is longer than their operating life...at $229.00 per lamp having to replace 1-2 annually, maybe we should have tried a generic? The lamps are considered a repair when your "genuine Mitsubishi Customer Service Representative" discussed lamp-life of 2+ years with normal usage and replacement prior to our purchasing this celebrated model when I called to ask questions about the lamps, their cost and the expected usage to see if your television was worth our financial investment. The television your celebrated model replaced had incurred less than $500.00 worth of repairs in 21 years...that's what I consider a good television. Your company will not receive superior references or follow-up purchases in the future, no matter the model, from our household; nor from our son and the company he represents when selling televisions. He has "personal" experience with what has happened in his home to base his selling information when speaking to consumers. Unfortunately, he was so taken by this television when he recommended it to us due to how it was "supposed" to perform, we were sold once reassurances were received from your CSR as mentioned above, and made the investment purchase.

By using the wording "various issues that can affect the life of a lamp," are you insinuating that we did not operate the television according to the instructions in your "Owner's Guide?" It was read, discussed and sits on the shelf in plain sight below the television. This is a household of mature adults spending 3-5 hours or less watching television daily...not a bunch of screaming banshees.

If Mitsubishi does not plan to cover this repair service and warrant it, then please advise so another unit from a different manufacturer (Sony, Samsung) may be obtained during the holiday sales for electronics values we have been researching. We could have almost purchased a new flat screen by now due to all the repairs on your once celebrated DLP model, it has definitely not stood the quality test of time.

NOTE FOR THOSE POSTING ON THIS FORUM: For those of you who have only had to replace 1-2 lamps, think about how we feel after SIX in less than SIX years!

SIX Genuine Mitsubishi Lamps -$229.00 Each ($1,374.00)
Circuit Board Replacement - $468.29
TOTAL: $1,842.29
ORIGINAL COST OF PRODUCT: $3,299.99
DAYS WITHOUT USE OF PRODUCT - 100+
     
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Posted by Slimjim on 2010-11-19:
Wow, what is with that set? I have a very similar Mitsubishi bought 11/01, it's used everyday, and has never had a problem. In general, their history is good. It's almost like some sort of unique power surge or grounding issue, who knows, is making that particular set burn through components. No way should you have anywhere near those kinds of issues. I don't blame you for not putting a dime more into it. Either there is an underlying problem, or it's cursed.
Posted by Dakerri on 2010-11-20:
After all of the repairs, you would think the "Authorized Mitsubishi Repair Service Centers" would have found out why...but no. It plugs into the same outlet as the previous television had for 21 years prior. It is the TV, not the electricity.
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65" Mitsubishi Diamond Projection TV is a throw away after 6 years - anodes are obsolete
Posted by Anne01 on 07/08/2010
WEBSTER, NEW YORK -- My husband and I paid $4800.00 for a 65" projection TV from Charlotte Appliance in Rochester, NY. That price included a 5 year warranty and tax. This TV had large repair under the warranty. Now at 6 years old it needs 3 parts totaling $187.00 and the parts are obsolete. Two local TV dealers and Mitsubishi verified that. We are so disappointed that this TV only lasted 6 years and knowing that the parts are obsolete to fix it is unacceptable. I feel we purchased a lemon TV and would never buy any Mitsubishi product again because of this. I understand newer TV's are out there but to not back up a TV with parts that is only 6 years old is not even right. Are we a throw away society - so now we just junk this TV? Looking for answers and compensation.
     
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Posted by Venice09 on 2010-07-08:
Are we a throw away society?

Sadly, the answer is yes.
Posted by Sheriffs Uncle on 2010-07-08:
Too bad there aren't television salvage yards. This would be a good time for them, what with all of the technology conversion over the last 15 years.
Posted by Helpful on 2010-07-08:
Unfortunately, we are in a disposable society for a lot of things. It is frustrating that the parts are no longer manufactured. Mitsubishi, however, does make a great television. They still make a highly rated DLP 3D set at a great cost, along with a line of flat panels.

Best of luck and let us know what you replace it with.
Posted by Ytropious on 2010-07-08:
6 years is a pretty ok amount of time for a tv. They make em so they don't last forever. My parents' TV is 8 years old and about 2 years ago it stopped working. My husband and I figured out it was just a fuse that needed replacing, and it's up and running. Most people would have said "stupid thing is broken" and thrown it out. You paid 4800 for it, 178 for parts seems like a deal to me, it's still cheaper then going out and buying a new 65 inch TV, for sure.
Posted by Anne01 on 2010-07-08:
I would love to replace the parts on this TV but they no longer make them.
Posted by Venice09 on 2010-07-08:
Anne, I know it's a stretch, but have you tried searching online for the parts? Do you have the part numbers? Sheriff is actually on to something. Instead of filling up landfills, there should be salvage yards for appliances and electronics where people can find parts. If it works for autos, why not this?
Posted by Anonymous on 2010-07-08:
They have salvage yards for appliances.
Posted by Venice09 on 2010-07-08:
Where? I've never seen or heard of one.

We recently needed a new timer for the washer, and I couldn't help thinking that somewhere there was a broken washing machine with a timer in perfect condition. I just didn't know where to find it. We ended up paying full price for a brand new one. We could have saved a lot of money at a salvage yard.
Posted by Anonymous on 2010-07-08:
Look for "used appliances" for starters or an appliance recycling place.

Posted by Venice09 on 2010-07-08:
At the time, I did look for "used appliances" but came up empty. I just tried searching "recycling" and mostly found places that will haul old appliances away but say nothing about selling used parts. I think if I take more time searching "recycling" I might actually find a place to buy parts. I will look into this further because I truly believe we have an obligation to do away with as much waste as possible, not to mention the savings.
Posted by Anne01 on 2010-07-09:
Thanks for all the ideas for recycling and finding parts. My husband and I did go online and searched for parts as well as two local dedicated tv electronic stores searched also- the parts are obsolete. The most disheartening part of this is that six years ago this TV was a very high end TV - we saved and purchased a TV like this so it would last longer. We did have a RCA projection TV that lasted 15 years before this TV. We should have went to the cheapest store and bought the cheapest TV we could find and it would I am sure last more than six years. I just feel at a minimum parts should be kept on hand 10 years. We definitely know we didn't get our moneys worth.
Posted by Venice09 on 2010-07-09:
Anne, I couldn't agree with you more. I hope you have better luck with whatever you purchase next.
Posted by Craig Livingstone on 2011-08-08:
I have had my Diamond for 10 years! I just sold it tonight for $520.00 and it looks smashing!!
8/8 2011
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57 inch DLP tv
Posted by Kirk05 on 06/23/2010
I purchased a 57 inch DLP at the end of 2007 and in January 2010 the screen has holes (pin holes) appearing through the picture. I notified the company about the problem and I was told that this TV was not in on the recall list. WHY!!!!! I paid GOOD HARD EARNED MONEY for something I thought was worth it. Mitsubishi needs to do SOMETHING to correct the problem. I will never purchase or recommend to anyone else a mitsubishi product.
     
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Posted by Helpful on 2010-06-26:
Mitsubishi makes a really good DLP. They're one of the few companies still producing this technology. I haven't heard about these pin holes you're speaking of. It definitely isn't a common problem, which I'm sure is why they're not doing any major recall for it.

That still isn't bad and I'm sure it can be corrected. Start with the retailer you purchased the television through. If an extended warranty was purchased with the TV, they may very well flip the bill on correcting the problem. If not, get their recommendation for local service on the set. Make sure they're authorized by the manufacturer.

Best of luck and let us know how it turns out.
Posted by upset on 2013-01-06:
My mom has the same problem with the 65 inch. It started with 1 hole. Now we are up to 18 hole. The holes are tiny pin holes. At first we thought it was your some bugs, but after reading the previous come in we know exactly what it is.
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Mitsubishi TV no good after 5 years
Posted by PJLantz on 06/22/2010
I bought this TV 5 years ago because it was advertised as long lasting. I've replaced the bulb once--no problem. Now the set has died and the repairman tells me that to fix it I must buy an almost $400 part and pay him almost $200 to install the part. This TV is a replacement for the one I bought first that died within 30 days of buying it. That one was replaced by the store from whom I purchased it.


     
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Posted by MDSasquatch on 2010-06-22:
Unfortunately, 5 years is now considered long lasting; I think it is sad
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Contact info
Posted by Mirry007 on 10/11/2009
Looked on the web site for contact info- bit hard to find but really good in the end
     
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QUALITY IS IN QUESTION
Posted by SEASTALLION1 on 10/11/2009
3RD YEAR TO HAVE TO REPLACE LIGHT BULB.
COST OF TV, 3000.00 $ PLUS 250.00 $ PER YEAR.
UNRELIABLE PRODUCT. NOT BUYING NO MORE MITSUBISHI PRODUCTS AGAIN.
QUALITY IS IN QUESTION.
     
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