I have had repeated problems with my 2000 Mitsubishi Eclipse. Initially, I assumed these problems were a result of normal wear and tear. After my most recent defect I began investigating possible recalls for my vehicle. I found that several applied to the problems I was experiencing and contacted Mitsubishi so they could inspect my vehicle for my own safety as well as that of other owners of the same model. Mitsubishi determined not to investigate my concerns after less than one week and without even seeing my vehicle. I offered to provide pictures and they declined.
For the safety of their consumer, I would have hoped Mitsubishi would have taken an interest in a claim that occurred not as a result of the care I give my car, but the poor craftsmanship that endangers me while I drive.
DALLAS, TEXAS -- I read the reviews of many of you and feel better now to know that I am not the only victim of Mitsubishi poor quality product and customer service... actual no customer service.
I bought a 52" DLP in 2004. Worked fine until 2006 then, after many miserable long waited phone conversations with some of the so called Mitsubishi service reps, I had to buy a bulb for about $300, and now 12-2-07 the bulb is burned again. I am not about to through hell again to get the bulb. I am done with Mitsubishi TV or auto or any other product with this name on it.
HANFORD, CALIFORNIA -- Buyer beware if you buy a vehicle form Mitsubishi. Be prepared to throw away a lot of money id buying new because when you drive the vehicle off the lot it will automatically depreciate so much that you will owe more than the vehicle is worth longer than any other vehicle on the market. If you like the vehicle and want to keep it go ahead and buy it. Just don't forget the upside down insurance because it will take well over half the life expectancy of the vehicle if you want any hope of recouping any money or breaking even. I suggest buying used. There's plenty of idiots out there that will throw there money away to lease it for a couple years. Then you can pick it up for half the price.
WEST VALLEY CITY -- I purchased a Mitsubishi 55' HD big screen (model# 55805, serial# 100800) about 9 months ago from your distributor 'RC Willey' in Taylorsville, UT. The TV hasn't worked properly since I received it and hasn't worked at all for about 3 months. I have been patiently working with your customer relations department and a local repair center trying to get the problem resolved for about 2 1/2 months with no success and little cooperation. I am very unhappy with the quality of the product and the quality of your customer service. I have spent over $20K this year on Mitsubishi products including a new Mitsubishi Galant automobile and I should be treated as a valued customer!
To help keep me as a potential future customer, I would like the following:
I feel that I have been very patient and cooperative with your multiple repair attempts over the past several months. At this point, I must insist on product replacement. If I don't receive an immediate response and product replacement, I will be forced to take legal action. This will include involving the Better Business Bureau, small claims court, as well as a personal 'anti-Mistubishi campaign' via internet, mass e-mailings and postal mailings. I have already invested many hours adding up to days trying to resolve this, I won't hesitate to invest the same time warning others if I'm not taken care of and fully compensated for my time and inconvenience.
DO THE RIGHT THING!
Thank you in advance for your time and cooperation.
WEST ROXBURY, MASSACHUSETTS -- I own a Mitsubishi model WD-57731 DLP High Def TV for less than 2 years and have replaced a lamp for the third time.
This has resulted in a great expense. The sad factor is that I previously owned a Mitsubishi rear projection TV I had for several years and never had any problems.
This has caused great frustration. I had reached the point of purchasing another TV other than a Mitsubishi which is arriving today.
I have no intentions of ever purchasing a Mitsubishi again.
I own an 2005 eclipse and like the car. However, the paint all over my car is peeling off. That's not normal. I approached Mitsubishi about it and they refused to do anything. I am extremely disappointed. It'll cost me a few thousand to fix, and I'll never buy a Mitsubishi again.
I'll also be sure to encourage my friends to do the same.
I purchased the TV in 2003 and enjoyed it for 2 years. I then had to have the main board replaces for 650 dollars in 2006. We had a power outage last night and now the timer light just blinks. My technician has told me that it will cost between 200 and 600 dollars to fix. I am getting tired of paying 600 a year for this TV. It appears to be a piece of junk. Naturally, since it is out of warranty the manufacture will have nothing to do with it.
MORROW, GEORGIA -- I turned in my lease vehicle in January. I informed the dealer that I would be using my options to lease another vehicle later in the year. I continue to receive statements requesting payment for the car.
I would like to receive information from the dealer in reference to my options, rather than a contract completion bill.