Defective Big Screen - Replacement Request
WEST VALLEY CITY -- I purchased a Mitsubishi 55' HD big screen (model# 55805, serial# 100800) about 9 months ago from your distributor 'RC Willey' in Taylorsville, UT. The TV hasn't worked properly since I received it and hasn't worked at all for about 3 months. I have been patiently working with your customer relations department and a local repair center trying to get the problem resolved for about 2 1/2 months with no success and little cooperation. I am very unhappy with the quality of the product and the quality of your customer service. I have spent over $20K this year on Mitsubishi products including a new Mitsubishi Galant automobile and I should be treated as a valued customer!
To help keep me as a potential future customer, I would like the following:
I feel that I have been very patient and cooperative with your multiple repair attempts over the past several months. At this point, I must insist on product replacement. If I don't receive an immediate response and product replacement, I will be forced to take legal action. This will include involving the Better Business Bureau, small claims court, as well as a personal 'anti-Mistubishi campaign' via internet, mass e-mailings and postal mailings. I have already invested many hours adding up to days trying to resolve this, I won't hesitate to invest the same time warning others if I'm not taken care of and fully compensated for my time and inconvenience.
DO THE RIGHT THING!
Thank you in advance for your time and cooperation.