Mobile Device Protection Association

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WARNING: Mobile Device Protection is A Fraudulent Company
By -

BOCA RATON, FLORIDA -- First off sorry but this is going to be long.

I bought my phone from Sams Club over the phone, I bought the Epic G4. I was offered insurance from this company through them and not knowing it was a third party company this whole time I believed it was through Sams. I asked what it covered they said it covered loss-theft-repair including water damage, with the option or replacing or repairing my phone 3 times in a year.

So on August 14, 2011 I traveled to my sister's wedding where it was a hectic day, I woke up late and rushed out the Hotel to meet up with the wedding party at the beauty salon, once there I used my phone for several calls and clipped my phone to the side of my hand bag because that day I was wearing a dress, with no option to clip the phone on me.

I wasn't prepared for what follows. This is a copy and paste from my contact with this company.

I lost my Samsung Epic we traveled to my sisters wedding over the weekend, and I am not entirely sure if I left it at the beauty salon or if it was stolen it was a very hectic emotional day, the worst part is that I had a lot of photos on my memory card. Can I summit a replacement request???

Best Regards,

On 08/16/2011 @ 1:58 PM MDP wrote:
Please provide details as to how and when the loss of your cell phone occurred. Once this information is received, it will be forwarded to your Account Manager for processing.

On 08/17/2011 @ 1:15 PM you wrote:
I submitted a request yesterday and I have not received information. When do I receive a replacement, I have been without a phone since Monday how long does it take???? being disconnected is no fun.

On 08/17/2011 @ 1:37 PM MDP wrote:
The additional information you have provided was received and has been forwarded to your Account Manager for processing. Please allow 24 hours for a reply.

On 08/18/2011 @ 2:47 PM MDP wrote:
I'm sorry to inform you that your Request for Service RFS has been denied. A letter with further details has been forwarded to you via your email address of record.

This letter is in reference to the above captioned request for service (RFS). The loss was reported to our office on August 16, 2011.

As stated in your Request for Service: "I lost my Samsung Epic we traveled to my sisters wedding over the weekend, and I am not entirely sure if I left it at the beauty salon or if it was stolen it was a very hectic emotional day, the worst part is that I had a lot of photos on my memory card. Can I summit a replacement request??? Best Regards, xxxxxxxx xxxxxx"

Therefore, the following exclusion applies to this request for service:

"UNEXPLAINED DISAPPEARANCE & UNSECURED"

MDPA requires that reasonable care and control be exercised at all times. Based on the above listed exclusion, we cannot consider this Request for Service for payment.

Should you have any questions, contact MDPA Customer Service Dept. via e-mail at customer. service@mobiledeviceprotection.com or via fax at 561\721-0385.

We regret any inconvenience you may have been caused.

Sincerely,

MDPA Membership Committee

(at this point I reply to them via Email and not through their website but my husband does log in to write as I am obviously very upset.

On 08/18/2011 @ 3:49 PM you wrote:<< Hello,

My wife has submitted a claim on a lost/stolen phone and it has been decline because of insufficient information. The phone was stolen from a beauty salon this past weekend. Her phone was located on the side of her handbag with a clip case. We asked all our family members if anyone had picked the phone up and everyone answer was "NO", There were other customers not related to her sisters weeding on the same beauty salon. we believe that the phone was stolen by someone not related to us. She did not realized that the phone was stolen until later Sunday afternoon. she did not make a claim soon after because we did not carry a laptop with us. If you need more information on the facts please feel free to call us. ( 832-xxxx- or 281-xxxxx (home)

Regards,
Jxxxxx

On 08/18/2011 @ 4:11 PM MDP wrote:
The information you have provided was received and has been forwarded to your Account Manager for processing. Please allow 24-48 hours for a reply.

On 08/19/2011 @ 2:37 PM MDP wrote:
Sorry to hear that your phone was lost/stolen. Your case has been forwarded to our Fraud Protection Unit. In order to expedite your request we require you get a police report and forward it to us by fax 561721-0385 or email, customer. service@mobiledeviceprotection.com. Once this is received we will be able to flag the ESN/IMEI number of that phone so if someone is using your phone, or tries to activate it, we will be notified. At that time the phone will be confiscated and the person holding the phone will be prosecuted to the fullest extent of the law.

We are here to assist you the quickest way possible. We appreciate your assistance with this matter and if you have any additional questions, please contact Fraud Protection Unit's liaison, Stacy at 561-721-0358 x114 or email at stopfraud@mobiledeviceprotection.com.

On 08/19/2011 @ 3:41 PM you wrote:
Please advise me, the phone was stolen at Wimberley TX. We traveled there for the wedding of my sister. Do I file the report with Houston Police? The wedding took place 4 hours drive time from our home. and driving to Wimberley to file a report is out of the question. I truly just want this issue resolved.

On 08/19/2011 @ 3:43 PM MDP wrote:
You can call your local precinct to see if they will file a report for you, if not, ask them to please provide you with the information for the appropriate precinct to file the report.

On 08/20/2011 @ 4:10 PM you wrote:
I drove out 20 miles to my nearest police station to Precinct 4 so that I could file a property theft report. The officer that I spoke to informed me that I could not file the report there because the criminal act had occurred in Wimberley TX, therefore the report had to be made there.

As I mentioned before drive time from Houston to Wimberley is 4 hours, I simply can't afford the time or money to drive there. Your website states that a property theft report "Might" be required. What is the next step since I cannot file here and I cannot drive to Wimberley to file a report?? My cell phone ESN: is 256-xxx-xxx I called Sprint today and they provided me with this information. Tomorrow will be day 7 of being with a mobile device and this is proving to be way more hassle than I expected.

On 08/22/2011 @ 9:03 AM MDP wrote:
The additional information you have provided was received and has been forwarded to your Account Manager for processing. Please allow 24 hours for a reply.

On 08/22/2011 @ 10:40 AM you wrote:
I provided the previous information more than 24 hours ago. Your company is treating me like if I am the criminal, I did not purposely get my phone stolen. I paid for an insurance service because I wanted to avoid being without a mobile device in case damage/loss/theft occurred. My phone was stolen while on a family trip, I am the victim of a theft crime but I'm also starting to feel like a victim of injustice by Mobile Device Protection. Today marks 8 days without a cell phone and 7 days without resolve to my claim.

On 08/22/2011 @ 10:52 AM MDP wrote:
Please be advised that we are closed on weekends. Your RFS has been forwarded to an Account Manager for processing. Please allow 24 hours for a reply.

On 08/23/2011 @ 1:04 PM you wrote:
Staying connected is vital for me,
MDPA has NOT been There to for me.
As careful as I was about safeguarding my cellular device, thieves still found a way to steal it.
MDPA has NOT provided me the peace of mind that as a consumer I can rely on to stay connected.

I am staring to feel frustrated, anxious and even reluctant to leave my house for fear or needing my phone for an emergency, I am a mother of two and rely on my device to stay connected with baby sitters, business clients, friends and family, my phone is my gate way to organization and schedules. So every day that MDPA goes by without giving my case a satisfactory solution is a day I loose from all that is vital for me.

I feel like I am begging you to please replace my stolen phone, Why am I begging you???? I paid for an insurance service and peace of mind. So far I don't feel insured or peace of mind.

On 08/23/2011 @ 2:38 PM MDP wrote:
Please be advised that we requested a Police Report copy on 8/19/11 and still has not received it.

On 08/23/2011 @ 3:06 PM you wrote:
Please be advised, that the theft occurred 4 hours drive time away from home. Also Please be advised that I did try to file one here in Houston but was unable to. Also Please be advised that incidents like mine can happen where a Police Report is out of hands. I have proof that I traveled starting from the wedding invitation, and hotel receipts. Also PLease don't tell me that this new INFO will TAKE 24 Hours to Process... How are you BBB approved, MDP is treating my like if I am committing a fraud and I have to first prove my innocence to be considered a victim of theft.

On 08/23/2011 @ 3:11 PM MDP wrote:
I have forwarded your information to the account managers.

On 08/23/2011 @ 3:17 PM you wrote:
I need MDPA to honor my insurance that I purchased, I need MDPA to acknowledge that I tried to file a report within my Precinct, I need MDPA to acknowledge that the mobile device theft occurred while out of town, it is impossible for me to drive 8 hours total just to file a police report? how is that peace of mind or being covered by the company I trusted to cover my repair/or replacement of my mobile device????? I am not in the wrong I have what MDPA asked me to do explain with detail how my phone was stolen, I can't FORCE the Precinct to file a report for me and I can't lie to them and tell them the theft occurred in Houston just to acquire a report, I can't take days off work to file a report in Wimberley I would need to arrange for time off and also arrange the care of my children in my absence all that amounts to loss of money and time. Is there a Manager on Duty I can speak to this whole messaging back and forth is getting was more frustrating each day. I need resolution I HAVE DONE NOTHING WRONG.

On 08/23/2011 @ 3:22 PM MDP wrote:
You can make a report over the phone for the appropriate precinct. The rest of these issues have been forwarded to your account manager, please be patient regarding a response. Thank you for contacting MDPA.

On 08/23/2011 @ 5:09 PM you wrote:
I called Wimberley Texas Police.

Officer John Craixx Bxx # 1xxx took my call. He took down the information I provided him with. He provided me with a case # Cxxxxxx (READER.... do know that the police won't take a report over the phone you could be any one claiming anything, the officer was nice enough to generate a case number for me and prove me with his name and badge number to make my claim with MDPA easier, but no actual theft report was ever filled.)

On 08/23/2011 @ 5:14 PM you wrote:
I hope that the information provided is sufficient to file a RFS request and approve a mobile device replacement.

On 08/24/2011 @ 12:54 PM MDP wrote:
Your Request for Service has been approved and a new phone has been ordered. Your phone will be shipped within 24 hours to your address of record which can be modified at our web site when you click on EDIT ACCOUNT INFO. Please confirm that you can receive your phone at this address. Additional delivery information will be available once the phone is shipped.

On 08/24/2011 @ 1:51 PM you wrote:
Thank You, Yes the phone can be shipped at
1xxxxxxxxx
Houston TX xxxxxxxxx

On 08/24/2011 @ 2:15 PM MDP wrote:
Thank you for verifying your address.

On 08/24/2011 @ 4:14 PM MDP wrote:
Your RFS was approved and a phone was sent to you. The tracking # is 94xxxxxxxxxx and it was sent via USPS. Please note that you may not be able to track your order until 12-24 hours after it has been shipped.
Thank you for contacting MDPA.

A this point I receive a replacement phone via USPS on Friday morning but the battery is completely dead and I have to fully charge it to activate it, so as anxious as I am I must wait, At 7:00 pm I call Sprint SURPRISE the rep, tells me that the phone cannot be activated because the DEC number the one phone is a Flagged number as stolen or lost. Not happy with it I call Sprint again, once again another representative tells me ''sorry the phone is flagged I can't help you.''

I then begin searching for clues in the packaging of the phone for a number I can call to resolve my issue. the Phone arrived with MDPA address on the label of the envelope. The envelope contained a small white/yellow box with Sprint logo (Peace of mind is moments away) on it and Asurion logo (Your Technology Protection Company) The inside lid of the box has the following imprint {If you have any issue with tis replacement device, please contact Asurion at WWW. xxxxxx or call 1.800xxxx. The phone inside the box looked brand new but on the back behind the battery slot it has a sticker that reads Asurion(Remanufactured)

I start to thinking MDPA and Asurion are linked and work together and there must be a way to fix my dilema by calling Asurion,

I call Asurion and to my surprise they tell me they have never heard of MDPA and that in fact the phone is registered as being one of theirs, and that the phone is flagged and that they can't un-flag it. I speak to a Manager and he takes my call serious asking for my contact info. And informs me that he will submit my case to upper management because MDPA is sent me a replacement phone with Asurion's Logo and Contact info.

At this point I have a replacement phone that I can't activate, its the weekend and MDPA is closed on weekends and only open till 4 on weekdays.

I am disappointed that Sams Club would endorse such a Company the web is flooded with complaints and bad reviews about MDPA.... I trusted Sams to endorse a good Company not this Clowns. I did call Sams but the representative blew me off, telling me that I needed to set my complaint with MDPA.

SO I write to them again....
On 08/26/2011 @ 9:22 PM you wrote:
Is this some kind of twisted JOKE..... first you deny my RSF request, after that you guys make me jump through hoops for a RE-TRAIL..Once you decide you have made me BEG enough, you approve it. A after that you give me a UPS tracking number that never worked.. and all that would have paid off if only I was already connected and with a replacement phone.

The phone sent is a flagged phone for LOST/STOLEN therefore I cannot activate it. really?????? I contacted Asurion and they have never heard of Mobile Device Protection, How is it that your company sent me a phone through them?????

Please be advised that at this point I am ready to file a Complaint with BBB.

The flagged DEC number on the phone you guys sent me is xxx x xx xx

Also please don't insult me ever further telling
The information you have provided was received and has been forwarded to your Account Manager for processing. Please allow 24-48 hours for a reply.

I want a response faster than that, I am tired of sending emails, your customer service is pathetic, I should be able to talk to a live representative for fast answers and results.

( I am waiting for Monday to roll around and see what this clowns have to say)

     
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Mobile Device Protection Association is a "RIP OFF COMPANY"
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST PALM BEACH, FLORIDA -- Do not let the company you are buying the phone from talk you into buying insurance for your phone from Mobile Device protection because MDPA is a rip off company. I bought two Samsung Galaxy S2 Epic 4g Touch from Wirefly and they talk so nice about Mdpa and it sounds good it was a dollar less per month than if I was to take the insurance from my carrier. plus the good part is there is no deductible. So I got caught up into buying insurance from MDPA. Wirefly talks you into it by telling you if your phone is lost, stolen, damaged they would replace it with no deductible, hassle free replacement. Seven months later my house was broken into they stole a lot of stuff including laptops and the sort and my phones. I got a police report, I called up MDPA explained what happened they asked for all information including police report. They kept emailing me and I told them I did not have a computer because all my computers were stolen. Everyday they keep emailing for some sort of proof. When they got everything and could not find anything else to ask for, they turned and started asking for my homeowners insurance. So I asked them why the wanted my homeowners insurance and if they wanted to place a claim for me-lol. I asked them why do you want my homeowners insurance? I pay you to protect my phone if any problems occur. and the fight goes on back and forth. finally they decided to approve my claim, they sent me two phones tossed in a box (not origianl packing) I receive the phone, looked at them and I asked them what is this they sent an email saying that if I do not like the phones or the condition of the phones, send them back and they will refund my money and cancel the protection plan. So then I stayed with the phones, but they are having problems because they are refurbished. When I called them up, they claim they only send out new phones, so I asked whey did the phone come in a not new phone box. I guess they want you to get their insurance, collect your money and don't even think about placing a claim because once you place a claim, they cancel you. I received a letter that my mobile device protection plan has been canceled immediately. So pay the extra dollar per month like that if you have to file a claim you get what you are paying for. Do not spend your money on a rinky dinky place like MDPA company and get RIPPED OFF.

     
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DO NOT USE THIS COMPANY
By -

DAVIE, FLORIDA -- I HIGHLY SUGGEST THAT NO ONE USE MOBILE DEVICE PROTECTION ASSOCIATION, LLC WHEN TRYING TO OBTAIN CELL INSURANCE. MY EXPERIENCE WITH MOBILE DEVICE PROTECTION ASSOCIATION, LLC WAS ONE OF THE WORST EXPERIENCES WITH A COMPANY I HAVE EVER HAD.

I purchase a new blackberry bold 9700 from wirefly.com, which I paid an additional amount for insurance on the phone. The insurance provider, Mobile Device Protection Association, stated the upfront costs would cover me for a 1 year and up to 3 replacement phones.

I was on vacation in San Diego when my phone was stolen. I attempted to contact the company, and once I spoke to someone I knew this was going to be miserable process. Normally, I would have had a new blackberry in my hand within 48 hours, however, MDPA tried everything possible to deny my claim. They required me to return to San Diego and file a police report, which I did out of pure frustration. I had to file a report with the BBB and call the owner at his home number. He never return my messages, but you can try yourself by reverse addressing 13860 SW 33RD CT Davie, FL 33330.

It took about a month before I got my replacement phone. The best part was about a week after receiving my replace I also received a letter stating that my coverage had been terminated effective immediately. As a result, I attempted to contact they "Intelligent Managers" at MDPA to discuss why my protection was cancelled. She said that they replaced the phone and were no longer obligated to cover me. I begun asking her questions about her companies policies and she began to freak out and told me to look on the website. She then screamed and hung up on me.

I HIGHLY SUGGEST THAT NO ONE USE MOBILE DEVICE PROTECTION ASSOCIATION, LLC WHEN TRYING TO OBTAIN CELL INSURANCE. MY EXPERIENCE WITH MOBILE DEVICE PROTECTION ASSOCIATION, LLC WAS ONE OF THE WORST EXPERIENCES WITH A COMPANY I HAVE EVER HAD.

     
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MDPA is UNETHICAL
By -

DAVIE, FLORIDA -- I purchased a new cellphone worth $249 from a reputable telecommunications company. I also paid for insurance for my new cellphone in case it was lost, stolen or damaged. The insurance company is called "Mobile Device Protection Association, LLC or MDPA for short". When my phone was stolen, I contacted MDPA and they refused to replace the phone because it was stolen from an "unsecured" location, in this case a public ladies bathroom inside of a shopping mall. When I looked at their policies for replacing lost/stolen items, this is what I found concerning what is "EXCLUDED" for replacing a lost/stolen/damaged item:
What is excluded? The loss, real or perceived of data, time, financial opportunity, or any other consequence arising from the loss of the use of the wireless device, normal wear and tear, inventory shortage, dishonest or malicious acts, cosmetic damage (ex. marring, scratching), negligent loss, liquid damage, pervasive corrosion, loss or unexplained disappearance or voluntary surrender to a third party, loss in a body of water, theft from an unattended premises or vehicle not reasonably secured, in transit either through postal or courier services, or incidences occurring outside the Continental US or Canada are not included with this service.

In other words, they will not replace your mobile device under any circumstances. They are using reputable businesses to sell their insurance, making millions of dollars, but not provide any service to consumers what soever. If anyone else has had this problem with MDPA, please contact the Better Business Bureau and the cellphone provider who uses MDPA to provide insurance for cellphones.
Thank you

     
Replies
Ripoff Cell phone insurance company
By -

PO BOX 880428 BOCA RATON, FL --
I purchased a 9800 torch smart phone from Firefly. In good faith and because of the two year smart phone contract with AT&T, I purchased insurance for 6.99 monthly fee, I was told in the event that if anything happen to my new phone it would be replaced or fixed. Six months later my phone was stolen from my immediate control, the police were notified and a proper report was taken. I filed a claim with MDPA the next day they Denied the claim without detailed cause, I wrote them back explaining I had a police report they asked for it, at a cost of 5 dollars I forward to there fax line. Again denied the claim without detailed cause. everything is done over there web site, it basically took a week to get an detailed answer, they used the report against me saying I was neglectful, it was my fault. Its Bad enough to victimized but then have your own carrier rip you off as well. After investigating other cell phone insurance company's terms and conditions MDPA is clearly operating outside the normal nature of the cell phone insurance Business. In short there terms and conditions cover very little if anything, and judging by the amount of negative feedback they are a company that should be avoided. Firefly cooperate did contact me asking a lot questions as to why it was denied and they seemed to be concerned, but they did nothing for me, however AT&T was more than helpful in helping me replace my phone at discounted price with a legitimate insurance carrier

     
Replies
Deceptive business practices
By -

BOCA RATON, FLORIDA -- I purchased a Blackberry 8900 through Wirefly.com and also purchased the $50 insurance for my phone. The way it was sold is that I would have up to 4 free replacements within 12 months of my purchase. I was not give the details of the policy prior to the purchase, but the sales representative assured me it was the same that AT&T provided. I recently lost my phone at a restaurant or in the cab on the way home. I filed a police report, and submitted my claim. I was promptly denied due to "negligent loss", however the policy states "devices are protected from accidental damage, theft, malfunction or loss up to the liability limit of $300." I have filed a case with the Board of Commissioners office in Palm Beach County citing deceptive business practices and not honoring my claim.

Has anyone had similar instance and how was it resolved?

     
Replies
Mobile Device Protection Association also known as NCOA
By -

BOCA ROTAN, FLORIDA -- I recently lost my cell phone that I purchased through LetsTalk. I purchased insurance through MDPA also known as NCOA. I filed an RFS (request for service) on their website. they denied the request because they said it was a negligent loss. Any and every loss is considered negligent, so why do they say they cover loss when they really don't. I spoke with a manager (mike baker) he said they will reimburse me my $50 for the warranty because I was person out spoken about how mad I was. Lets see if I really receive a refund or not. There has to be away to get them to reimburse me right?

     
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