COLORADO -- Recently built a new home with Oakwood home builder in Colorado. We upgraded to the Mohawk refinished engineered flooring spanning our entire main level. Within 3 months we have had our whole kitchen replaced with cracking and peeling finish through the builder.
My fear is this problem has now reappeared in addition to spreading throughout the main level. Our home is only under warranty with the builder for 1 year and we are coming up on our one year. This floor is defective product and should have a recall or class action against it. Oakwood homes is not willing to replace our floor even though they have recently stopped doing business with Mohawk. Our fight is not over however I think it's going to take a lot.
Dear Chantelle, I'm Laura and I work for Mohawk--I'm so sorry to hear about your experience with your hardwoods. Have you gotten in touch with Mohawk's Consumer Affairs team? If you'll send us your contact info and some product info at this URL, we can follow up with you: http://www.mohawkflooring.com/consumer-affairs/
I'm very sorry again! Take care, Chantelle--
ATWATER, OHIO -- We are experiencing the same problems everyone else is experiencing with this flooring. We installed $6000.00 of Mohawk engineered flooring, choosing it over other brands because of its claim of durability and warranty. Within 1 year, the finish on the floor is pimpling up and continues to grow everywhere, even under the rugs I have placed on the floor.
The company that sold the flooring to us arranged for an independent Mohawk adjuster to view the flooring. After listening to his health issues for almost an hour, we received the same report as everyone else -- moisture damage. Interesting how everyone is getting the same explanation!!! Mohawk has a problem with this flooring and does not want to address it!!! DO NOT BUY!!!
Hi Patty, I'm Laura with Mohawk Flooring, and I'm very sorry to hear about your experience with your floors. Please let us know your contact info and some claim details on the following form, and we'll be able to follow up with you: http://www.mohawkflooring.com/consumer-affairs/ . I apologize again, Patty! Take care-- Laura
CALHOUN, GEORGIA -- We installed $8,000 worth of Mohawk engineered flooring. It looked beautiful for about 3 days. I dropped a teaspoon and the handle of the teaspoon dented the flooring. Since then, we have had horrible scratching all over it from negligible things. We had real hardwood in our previous house and NEVER had scratching on it like we have on this mess. We went through the appropriate process to file a claim that this engineered hardwood is too soft. Mohawk denied our request as well as our appeal. We would've been pleased if they had even split the difference with us. Save yourself a lot of trouble and do not use Mohawk flooring. Poor product...poor service!
Hello Jan, I'm Laura from Mohawk. I'm so sorry to read about your experience with your hardwood floors. If you could share a few specifics on the following form, we can look up your claim and follow up with you: http://www.mohawkflooring.com/consumer-affairs/ . I apologize again, Jan. Take care-- Laura
MARIETTA, OHIO -- We recently did a house remodel and had 1200 sq ft of Mohawk Engineered hardwood (Hickory Shadow) installed. The wood had 5 days acclimation time. When the installers began laying the floor there were several boards with bubbles under the wood. After installation more bubbles appeared, boards cracked and splintered. The flooring scratches easily.
We called the retailer who filed a complaint. Mohawk sent an "Independent Inspector". The report blamed lack of proper acclimation time and improper installation. The installer was reputable and experienced. We have had the floor installed less than 6 months and it continues to splinter and bubble. I spend a great deal of time weekly coloring the splintered areas with a Minwax wood stain pen. The quality of this product is very poor. I was told by the retailer that this particular flooring is extremely durable and resistant to scratches. I strongly suggest to anyone considering this product to look for a different product made by a different company.
Hi there, I'm Laura with Mohawk. I'm really sorry to hear about your experience with your hardwoods. If you will provide us with some info at the following form, we'll be able to look up your claim and follow up with you: http://www.mohawkflooring.com/consumer-affairs/ . I'm so sorry again. Take care-- Laura
COLORADO -- I financed thru Lowe's to have new "Lucky Star" carpet installed by the mfg. Mohawk Flooring. After just 2 years we started seeing wear spots, so I covered them up with rugs so they would not get any worse. At the 3rd year, it was getting so bad I no longer had enough rugs to cover all the wear spots. I tried dealing with Mohawk Flooring, but they said my carpet was not warranted because I did not pay for a professional carpet cleaner to come to my house every 3 to 6 months to clean my carpet.
I purchased my own carpet cleaner and have maintained my carpet myself. We do not even walk on the carpet with shoes on. My carpet is now 4 years old and I just finished vacuuming it, as I do on a very regular basis. About 10 pieces of the carpet came up. Why???? I realize that I cannot get any satisfaction from Mohawk Carpet, as they have already refused to even look at it. I feel strongly about warning everyone else about this carpet and this company so they are not in the same position as I.
Hi Valerie, I'm Laura with Mohawk, and I'm very sorry to hear about your experience with your carpet. If you would like to provide a little information at the following page, our Consumer Affairs team will contact you: http://www.mohawkflooring.com/consumer-affairs/
Thank you for this feedback, and I apologize again! Take care,
YACHATS OREGON -- This is a floating floor (490 square feet). Floor has been leveled and recommended vapor barrier product installed on top. Each plank is connected with glue placed into a tongue and groove. Problem: every butt end connection has a gap (1/32 to 3/32 variation). A dry fit even shows a gap. Connections are not flush: the surface groove end rises above tongue end. Product appears to be milled incorrectly at ends of planks such that extra material in tongue portion of the end plank forces the joining groove end to rise or gap. Some ends are not perfectly square. All ends appear to have a fine black bevel line that becomes more pronounced when joined.
I have attempted on one plank, to shave both ends with a chop saw and sand the tongue and groove slightly with some better results but this is a cumbersome process and compromises the integrity of the glue joint. I have installed an engineered floor before and did not experience this problem. The floor is installed in an area where bed and breakfast guests will need to slide their chair on the floor. Though I plan to place protective material on chair legs, the chairs will not slide easily due to bumps in the butt end joints of the floor.
Dear Diane and Jim, I'm Laura and I work with Mohawk Flooring--I'm so sorry to hear about the problems you're experiencing with your hardwood flooring. Have you had a chance to contact our Consumer Affairs team? You can send us your contact info and a little information about your particular product here, and we can follow up with you: http://www.mohawkflooring.com/consumer-affairs/
I'm very sorry again! Take care,
VERO BEACH, FLORIDA -- On 7/1/16 we had Mohawk carpet & padding installed in 2 large bedrooms and carpet. I won't even complain about the service as my complaints about that are the same as others... Not keeping appointment, etc... My chief complaint is the persistent chemical smell of our bedroom carpets! My eyes continue to water almost a month after installation. It cannot be healthy!!! Has anyone else had this problem??? I can't stand to be in the room!
Hello, I'm Laura with Mohawk Flooring. I'm really sorry to hear about your experience with your carpet. First off you may want to speak with the company who installed the carpet or with your retailer. You can also send us your contact info and some product info at the following URL, and we can follow up with you: http://www.mohawkflooring.com/consumer-affairs/
Please note that neither industry testing nor independent testing has found any harmful emissions from carpet. The latex used to lock carpet tufts in place can sometimes create what is called a "new carpet smell," but this will dissipate given ventilation and time. Still, I apologize for your experience. Take care-- Laura
ILLINOIS -- Bought Mohawk Tribute laminate flooring in March 2015. In October the floor started lifting by the corners and peeling. Mohawk sent an inspector out to inspect it. A month later received a letter back saying the floor had moisture and impact damage!! I don't know where moisture came from or impact. It seems Mohawk is blaming moisture on every complaint. I did my whole downstairs, 48 cartons!! Mohawk does not stand by their suppose lifetime warranty. Now I'm stuck with my whole floor lifting and peeling away. DO NOT BUY MOHAWK LAMINATE FLOORING!!! IT IS JUNK!!!
Hi there, I'm Laura from Mohawk Flooring--I'm really sorry to read about your experience! Would you provide us with some info at the following URL, so that we can contact you? http://www.mohawkflooring.com/consumer-affairs/ . I'm very sorry again! Take care-- Laura
BUFFALO, NEW YORK -- I had a new hardwood floor installed in February 2014. It has cracked and bubbled. I had the installer come out to put in a claim. Mohawk declined it. A $4,000 floor should last more than 1.5 years. What a waste of money!
I'm Laura from Mohawk--I'm really sorry for your experience with your hardwoods. If you'd like to provide some info at the following site, we can review your previous claim and contact you. I apologize again. Take care. Laura