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Floors Peeling
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALHOUN, GEORGIA -- We have Mohawk engineered hardwood on the main floor of our house and the landing at the top of the stairs the house is roughly 2500sqft. I have 10 or 15 boards out of the whole house that the finish is peeling off. I am being told it is the fact that I used a mop and Bona to clean the floor and not anything they did. It literally looks like one box of boards was bad. It's one or two boards in one spot then fine for 10 feet. One or two boards then fine in 4 areas of the main floor. The bedrooms, office, hallway - all fine. We have fought with them for 3 years on this. I will never buy from them again and will tell anyone who asks how horrible the product is.

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Gaps and Height Differences in Butt Ends of Installed Planks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

YACHATS OREGON -- This is a floating floor (490 square feet). Floor has been leveled and recommended vapor barrier product installed on top. Each plank is connected with glue placed into a tongue and groove. Problem: every butt end connection has a gap (1/32 to 3/32 variation). A dry fit even shows a gap. Connections are not flush: the surface groove end rises above tongue end. Product appears to be milled incorrectly at ends of planks such that extra material in tongue portion of the end plank forces the joining groove end to rise or gap. Some ends are not perfectly square. All ends appear to have a fine black bevel line that becomes more pronounced when joined.

I have attempted on one plank, to shave both ends with a chop saw and sand the tongue and groove slightly with some better results but this is a cumbersome process and compromises the integrity of the glue joint. I have installed an engineered floor before and did not experience this problem. The floor is installed in an area where bed and breakfast guests will need to slide their chair on the floor. Though I plan to place protective material on chair legs, the chairs will not slide easily due to bumps in the butt end joints of the floor.

Company Response 07/21/2015:

Dear Diane and Jim, I'm Laura and I work with Mohawk Flooring--I'm so sorry to hear about the problems you're experiencing with your hardwood flooring. Have you had a chance to contact our Consumer Affairs team? You can send us your contact info and a little information about your particular product here, and we can follow up with you: http://www.mohawkflooring.com/consumer-affairs/
I'm very sorry again! Take care,
Laura

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Wood Floor Is Peeling and Flaking
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

SAINT JOHNS, FLORIDA -- We had our home built in 2013 and selected as an upgrade Mohawk Hardwood flooring at a tune of $22,000.00 for our main areas in our home. Now we have peeling and flaking on some of the boards (Pasadena Plank/Cognac Hickory). I originally called Mohawk and was told to go back to the place I purchased. This is not acceptable and does not fall within their warranty guidelines. I have contacted Mohawk via their website and submitted a query. Waiting on their response, let's see how this goes.

Company Response 03/20/2018:

Hi there, I'm Laura with Mohawk - I'm extremely sorry to hear about your experience with your floors. The reason you would have been asked to contact your dealer (or your builder, if that is who provided the flooring), is that, in almost all cases, they are the party who can file a claim for you with Mohawk, if needed. The dealer or builder is to work with Mohawk on your behalf. If your dealer or builder is not responsive, you can let us know by sending us info at http://www2.mohawkflooring.com/consumer-affairs/ . I'm very sorry again for your experience. Take care-- Laura

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Truck Drivers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This company hires incompetent drivers. My son and I were almost just killed by one who passed us traveling on the wrong side of the road. ** is the truck number. STAY CLEAR OF THIS MANIAC!!!

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Failing Floor After 1 Month And No Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOUISIANA -- During the summer of 2015 we undertook a large renovation in our home that included complete replacement of our floors. We had lived in our home for 7 years with Mohawk engineered floors with no problem, but we wanted a different look. After much research, we chose to use Mohawk Hardwood flooring due to trust in the Mohawk brand and quality of product.

We moved out of our house during the week long installation process and used a verified and trusted installer for the floors. After a week, the floors were complete and we were extremely pleased with the finished product. Unfortunately, about a month after installation, we noticed the finish wearing off at the ends of some of the boards. We contacted our dealer immediately and they reported the problem to the local Mohawk representative. We were told that an inspector would be coming to our home to assess the situation.

After several months, an inspector called and scheduled an appointment. He completed his inspection and told us that Mohawk would be in touch. Fast forward a couple of months and we received a letter from Mohawk on December 6, 2016 stating that the issues were caused by moisture and that Mohawk was not liable damage. We were extremely frustrated that a brand and product we trusted was not taking responsibility for an obvious manufacturer defect.

We are a couple years into our floors and the failing boards continue to flake and lose their finish. We had the same installer come to our home recently to install floors on our second floor. He immediately noticed the finish defect issue and stated that he has seen this in other homes he has installed floors in. He pointed out that there are specific floor boards failing, and the ones next to them are not… meaning that it CANNOT be a moisture issue. He would be happy to testify that this is not a moisture issue and is, in fact, a defect in the product. What a disappointment.

Company Response 08/01/2018:

Hi Angela, I'm Laura from Mohawk - I'd responded to your comments on another site, but I wanted to respond to them here as well. I'm extremely sorry to hear about your experience with your floors. Because your claim was declined based on an inspection, you can hire a certified flooring inspector to assess your flooring and have them submit a report to Mohawk if they have different findings. The inspector just needs to be certified by either the NICFI or the IICRC -- those websites are http://www.nicfi.org/Search.aspx and http://www.iicrc.info/locateapro/homepage.aspx (On both sites, you can enter your zip code to find your closest inspectors. They usually have a wide radius of service.) Mohawk will reopen the claim if a new report is received. You or the inspector can send the report to consumer@mohawkind.com. I apologize again for your experience.

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5" Steel Maple Solid Hardwood Flooring - Extremely Poor Quality Milling
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

CALHOUN, GEORGIA -- Purchased 950 sq ft of Mohawk flooring from Lowe's in Burlington, ON, Canada. I am a licensed carpenter with 40 yrs experience and have installed many a hardwood floor. This particular job is for my daughter and her boyfriend. They purchased a home and are having me install the product in upstairs bedrooms and landing area, then on main floor in family/dining room.

We started on the bedrooms. First thing noticeable was the inconsistency in board widths - boards coming from the same box!!! There would be gaps of up to 1/8" in places. This makes it impossible to do a professional job. Second thing I noticed is that some of the board ends are not milled square at 90 degrees - leaving gaps at corners.

I thought maybe this was an aberration so we set aside the most obvious defects and continued with the bedrooms. Even so, the joints were not tight or lining up properly. Basically the job looked terrible by my standards. After reviewing the situation with the owners, we stopped installation after the bedrooms and went back to Lowe's to complain. Thus far the department manager at Lowe's has been on the ball in transferring my information to Mohawk, but we are still waiting for a response back from them.

The scary thing is that I've been doing research on consumer reviews of this product. There are dozens of them reporting the same issues I am experiencing. The sad part is that as a carpenter/contractor, I highly recommended Mohawk to the clients. I installed it in my own home 7 years ago and the job is close to perfect. Mohawk used to be "gold". It has a stamp on the packaging that says "proudly made in the USA". I always avoid offshore products wherever possible.

That being said, I am at a loss of words for just how far the quality control of the milling process has fallen. I'm almost wondering if the "made in USA" simply refers to the cardboard box the product comes in. As for the contents, a lot of it is destined for the fire pit. I am posting this in hoping that someone at Mohawk reads it and will stir the pot to encourage a response.

Company Response 04/04/2018:

Hi there, I'm Laura with Mohawk - I'm very sorry to hear about your experience with your flooring. If you'll send us some more information at the form below, we will look to see whether your retailer has filed a claim with Mohawk and if so where it is in the claims process:
http://www2.mohawkflooring.com/consumer-affairs/
I apologize again for your experience! Take care-- Laura

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Defective MOHAWK Solid Oak Flooring
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

We picked Mohawk Solid Oak Flooring for my parents' new home build. The entire house is installed with it. The floor is defective. Over half of the floor has split and has huge cracks and splinters in it. It took a month for the Mohawk sales representative to call us back and now waiting again after he came out to send an inspector. They just try to give the run around and hope you give up. They will claim it is installation or humidity or something else, which it is not. They are making a defective product which they should pay to replace, including labor. My parents put over $20,000 into that floor and it is not usable. DO NOT buy Mohawk Flooring.

Company Response 10/21/2016:

Hi there, I'm Laura from Mohawk - I'm very sorry to hear about you and your parents' experience with their flooring. If you wouldn't mind providing some info at the following site, our Consumer Affairs team will be able to follow up with you: http://www2.mohawkflooring.com/consumer-affairs/default.aspx I'm so sorry again for your experience! Take care. Laura

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Engineered "Wood" Flooring Is Worst Flooring Product on the Market!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WAXHAW, NORTH CAROLINA -- When we contracted our house to be built in 2013, we paid a 15k upgrade to have "wood" flooring throughout the main floor of the house. Engineered flooring IS NOT WOOD! There is about an 1/8", maybe less, strip on the surface of a 1/2" of cheap plywood lengths. We have had a multitude of issues. Everything from ends curling up to splintering along the sides of the boards, to water damage causing the finished 1/8" surface to peel completely away from the plywood underneath.

Our builder, the installer and Mohawk keep pointing fingers at each other in a circle. They have replaced about 40-50 full floors in our neighborhood, but won't replace mine as it wasn't deemed "defective." Defective or not, it is a piece of crap product that shouldn't even be manufactured. I have also recently learned that it was installed incorrectly, as it wasn't allowed to acclimate to the environment before installation. My neighbor is actually working with the state to have his issues corrected, and we have the same floor. What a joke!

Company Response 06/23/2015:

Dear Amy, I'm Laura with Mohawk Flooring, and I'm very sorry to read about the experience you've had with your hardwood floors. If you could provide a little bit of info at the following form, we will pull your claim to review. I apologize again, Amy. Take care-- Laura
http://www.mohawkflooring.com/consumer-affairs/

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Mohawk Wood - Poor Quality, Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SUGAR LAND, TEXAS -- I have about 2000 sq feet of Mohawk wood floors. The floors were installed in a new construction home in 2011 by Village Builders (now Lennar) in Sugar Land, Texas. The floors are 3 1/2 years old. The top layer on the edges of the wood are coming apart in every single room. I have NO kids and very little traffic in the home. The floors cost close to 15K. Mohawk sent me a letter today which states "The Mohawk products is warranted to the original purchaser of the material. Our warranties to do not transfer from homeowner to homeowner."

I purchased my home from the original owner when the home was almost one year old. Therefore, MOHAWK WILL NOT STAND BEHIND THEIR PRODUCT. It is such a shame. Honestly, I would be embarrassed and ashamed to be employed by a company who fabricates such poor quality products. I suggest home builders find a new wood floor manufacturer unless you want unhappy customers! You will REGRET using your hard earned money on Mohawk products. At the least, you expect Mohawk would do what is right and stand behind their 3 year old product.

Company Response 11/06/2014:

Hi there,

This is Laura with Mohawk Flooring. Thank you for reaching back out to us - we're reviewing your issue with your hardwoods, so we will be in touch with you soon. I'm so sorry for your concerns, and I want to thank you for sharing them with us and for allowing us the chance to address them.

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Terrible Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLORADO -- We ordered about 2200 sq feet of flooring, and paid for delivery to our home. Upon delivery, the flooring was not the same as the sample we have. It seems that the mohawk sample was mislabeled. This by itself would not have been a big deal, but we are now going on close to two weeks, and the only resolution that has been presented by mohawk is that we can pay to have it shipped back to the warehouse, and they will waive the restocking fee(only if we buy mohawk again). Since the wrong floors have been delivered based on a Mohawk sealed sample, we are contesting the charges with our credit card company. In the interim, our home is in complete disarray. When you spend tens of thousands of dollars on a product, the company should at a minimum have some sort of concept of customer service, especially when the error falls on them. You have many options when purchasing your flooring, I would advise you to stay clear from this company. I cannot comment on the quality of the flooring since we can't even get past the horrific management/customer service.

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Mohawk Rating:
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1.3 out of 5, based on 29 ratings and
41 reviews & complaints.
Contact Information:
Mohawk
160 South Industrial Blvd.
Calhoun, GA. 30701
1-800-266-4295 (ph)
www.mohawkflooring.com
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