NEW MEXICO -- We built a new home recently and used Mohawk for all of our flooring; tile, carpet and hard wood. We have a concrete slab and ordered/purchased a floating hard wood floor. Our contractor told us that because of the slab and shifting/settling of the ground a floating floor would allow the floor to "give" and not gap or break should the slab move. I don't if it was installed correctly or not. Right now (over 3 months since we complained) our flooring is still not right. Our installer came by to look at it after we noticed that the floor was very wavy - high spots that you could actually see move up and down when you stepped on them - and when it started to separate between planks. They tried to fix it by ripping up some of the flooring and "pushing it together" with big straps. Obviously that did not work. They called Mohawk back in the middle of April to get them involved with the problem. Mohawk had to send out an "independent inspector" before anything could be done. It took almost 4 weeks to get an inspector and then he didn't turn in his report for over 1 week after that. Of course Mohawk pays this "independent" inspector and found they were not at fault and it was the installers problem. I tried to talk to customer service and they said they could not speak with me, they only speak to the distributors/resellers. I asked to speak to someone who COULD speak with me and I was told that no one ever speaks directly to the customer, it's their policy! I guess I should have known - Mohawk got it's money from the distributor/installer and the installer got our money and now we're left with part of our floor torn up and no idea if it will ever be fixed. A lot of finger pointing going on and Mohawk DOES NOT CARE if the customer is happy or not. I hope everyone who reads this will seriously consider NOT USING MOHAWK for any of your flooring needs. According to the independent inspector Mohawk will let anyone sell their product as long they pay them. Oh... and our floor gets smudges on it too and dog Drool is super hard to get up!
ORLANDO, FLORIDA -- Quality of this Mohawk flooring is total junk. I professionally install many forms or flooring, and this is some of the worst. The first thing I encountered was replacing the fridge, it left huge roller indentations on new floor. I thought well "you big dummy that's too much weight" but I've done that before with other laminates. Then put carpet under another heavy item to move it, and it also scratched the floor Now after replacing two huge areas I/m treating this stuff like glass, turns out glass is less fragile. I dropped a small piece of wood from like 8 to 10 inches from the floor and it dented it. Bottom line do not buy or install this product, it will not hold up if you are homeowner, and cost you time and money if you are the installer .I felt bad for my customer,14 grand just in material & it's crap.
I'm Jordan from Mohawk Flooring, and I'm so sorry to hear about these flooring issues. Do you know if your customer has contacted Mohawk's Consumer Affairs team yet? If not, here is a form that he or she can fill out online. Once Mohawk receives it, they will contact your customer right away. Again, I apologize for the issues your customer is experiencing. http://www.mohawkflooring.com/consumer-affairs/
CHESTERLAND, OHIO -- We built new home. Upgrade of wood flooring red oak 10 by Mohawk.
Flooring looks nothing like the samples.
Within a couple of weeks of installation the flooring started bubbling, twisting and the finish was coming off.
We contacted builder.....the builder brought out Mohawk representative who said "it was our home environment and our basement must have flooded". Our basement is bone dry and never flooded. The flooring is horrible. The builder has replaced our wood floor at his own cost. I hope this builder goes after Mohawk.
DO NOT PURCHASE MOHAWK. They do not stand behind their product and they produce a terrible product.
BALTIMORE, MARYLAND -- We also installed Mohawk laminate flooring in our brand new kitchen and family room area. We specifically asked the dealer if this floor could be used in such an area purposed for with the obvious high traffic as well as cooking, dishwashing, etc. Within a couple of months the floor planks started to curl up at the edges. First in the cooking area, then in the family room area.
We contacted Mohawk and after much persistence on our they sent an inspector who "determined" that this problem was caused by surface humidity. We have had no floods or any major water spill except the normal sprinkling when doing the dishes or using the water dispenser on the fridge... and these were routinely wiped up quickly. We cleaned the floor with a dry mop and spray - never moping with lots of water. The same area had a similar floor for 10 years and we never had any problems. It was only replaced because we tore down a wall and moved cabinets in the kitchen, leaving a hole in the floor. This previous floor was your generic Home Depot brand, and was good enough to be reinstalled in a different room.
It is absurd that a floor appropriate for kitchens can't stand the normal humidity tht exists in such an area.
What do we do? Any recourse?
VIRGINIA -- We had our MoHawk installed in Sept. 2010. We have contacted Lowes(where the carpet was purchased)in Pocomoke, Md., about our carpet shedding and balling up. They sent a representative by and took samples and sent them to MoHawk. The reply was it wasn't anything wrong with the carpet. They said; they tested it and it was normal. Like the other complaint on here-our carpet looked like it it years old. When it is vacuumed it still doesn't look it it is vacuumed. This is over most of our house. My vacuum bags has to be replaced every other time I vacuum. Also the beater head has to be taken apart and cleaned - as the threads from the carpet get all wound around it.
We are so disappointed with this carpet and there seems like there isn't anything we can have done about it. Just got to live with it I suppose. There is one thing - I would not recommend MoHawk to anyone and they will know my reason also.
Why aren't there Lemon Laws for manufacturers??? Why is a company allowed to continue manufacturing a product that has known flaws. Money, money is why. No respect for the consumer. When we moved into a older home we had the kitchen completely redone, new appliances, cabinets and flooring. Unfortunately and unknows to us for some period of time our dishwasher had been leaking and in time saturated the area under the floor. The floor buckeled badly. Upon further investigation I was informed that the floor should not be gotten wet. Now my question to Mohawk is. Why isn't it clearly marked in and on your product that it is not adviseable to use in areas that may become wet. i.e. product not to be used in bathrooms, laundry rooms, kitchens and the like.
When I spoke with a Mohawk representative he was not even interested in taking my name, address or anything else. His response was that they were not responsible and did not intend to be helpful in any way.
I live in Waynesboro and have noted that the Mohawk plant here has gone out of business. They stated the reason was the economy. So why don't they take the stand that if the economy is bad then WE have to get better to survive. No their way is to screw as many customers as possible and when things get down enough grab their bags and baggage and run.
Thanks Mohawk but no Thanks. Never again.
DAYTON, OHIO -- Recently we noticed carpet fibers on the floor and checking further I noticed carpet fibers coming out in the seams. When I pulled on the carpet it completely came lose from the backing. A representative from Dalton Georgia where we purchased the carpet came out and said " Your carpet is delaminating. I will call the mill. The mill sent out an inspector that was like Bill Nye the science guy. The mill informed us that the inspector found dog urine in the seam. That's why the carpet was coming apart.
The inspector did not check all the seams and since when does dog urine cause your carpet to fall apart. I don't remember the salesman telling us not to let our dog pee on the carpet or it would fall apart. They will not honor our warranty.
I recently installed 1,200 square feet of Mohawk "Natural Oak" in a condo I just purchased. I bought the flooring from Ollies. The flooring cost me around $1,700 and took a week to install. It was installed on a solid concrete slab with a proper vapor barrier. I used an approved rubberized underlayment between the slab and the flooring. I installed it according to the instructions and have many years of experience in home renovations. Soon after the installation, the floor began buckling as described by other reviewers on the site. In addition, the "floor" layer started peeling up from around the edges of the floor segments. I tried using weight to float the buckling out without success. The flooring looks terrible and I have not been able to move into my condo. I am at a loss at what to do at this point, but I don't plan to ever buy another Mohawk product.
LINCOLN, NEBRASKA -- We purchased Mohawks engineered flooring mainly because Mohawk was the brand name. What a mistake this was. The first thing we noticed after the wood floor was installed, by professionals, was many boards were not level where the ends meet, resulting in an annoying lip. We can feel this unevenness on our feet when we stand on the lip. Our flooring company, instantly sent over an inspector to check out our problem. They informed us Mohawk would send an independent flooring expect to check our complaint. Three weeks later the independent inspector told us the floor was in tolerance with acceptable industry standard for gaps and unlevelness. What a crock of poop!
If this is industry standards, no one should buy an engineered wood floor.
Long story short, Mohawk sent adjuster out because our floors are brand new and look 15 yrs old. Over 2 weeks and Mohawk says they haven't even received the report. HELLO??? The adjuster told me personally he does not mail in the report HE SENDS IT ELECTRONICALLY. What can take so long to push a button to send report?
We will not be left hanging for months. We will sue if we cannot get some help within 30 days.
BTW We have had Mohawk flooring in every home we have built and NEVER had a problem before.