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1.6 out of 5, based on 8 ratings and
20 reviews & complaints.

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MOHAWK CARPET WARRANTY
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Rating: 5/51
TENNESSEE, TENNESSEE -- Mohawk Carpet Warranty requires the carpet to be professionally cleaned by a "CERTIFIED" carpet cleaner. Using a "Bissell" is not a professional cleaning. In fact it leaves harmful high pH chemical residues in the carpet. You voided the manufacturers warranty. You should be thankful that they replaced it.

Copied from Mohawk's Carpet Warranty Brochure...

5. Maintain your carpet according to Mohawk requirements in the section of this brochure labeled “Carpet Care and Guidelines”, including having a minimum of one (1) professional cleaning every 18 months using cleaning products, equipment, systems and services specified/certified with the Carpet and Rug Institute Seal of Approval. (Visit www.carpet-rug.org for a complete list of certified products.) You must show proof of cleanings in the form of a bill, invoice, or statement for cleaning services. Along with these documents, Mohawk recommends keeping a 2’ x 3’ piece of carpet from your installation for your warranty or in case you ever need to make a repair.
     
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Mohawk Laminate Flooring...LIFTING...DO NOT BUY!
Posted by on
Rating: 1/51
MANITOWOC, WISCONSIN -- We replaced our 17 yr. old carpeting with the Mohawk Laminate Rosewood High Gloss. Beautiful floor! We went with the high expectations of the Mohawk name. Mohawk's warranty says that the laminate flooring is water reistant, well it's not! We had a few spills from the kids but was cleaned up immediately. Well those spots are lifting terribly and getting worse as time goes by. I'm now noticing little spots in various areas that are starting to lift.

We don't wear our shoes on the flooring so there's no wear. I clean with a laminate spray cleaner so no moisture is on the floor. We installed a cheaper grade laminate of a different company years earlier than the Mohawk and that flooring is holding up much better than the Mohawk. We had a contractor look at the flooring and he said it was installed correctly and that it should not be lifting the way it is and to contact the company.

I could see if we abused this floor and walked on it with wet shoes but we don't at all. Very disappointed with this floor. We don't have more money to spend on replacing this floor so hope that Mohawk will help us, but that doesn't look like that will happen according to other reviews. I did contact Mohawk so waiting on a response.
     
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trmn8r on 02/09/2013:
It would be very informative if once you hear back from them you let everyone know. They should be given an opportunity to make it right.
ok4now on 02/10/2013:
Very interesting post, you're timing couldn't be better. I've been shopping for a new dining room floor to replace the scratched laminate left by the previous owner & their dog. I was trying to decide whether to go with laminate again, engineered wood or real wood.

Let's review. Laminate looks great but it's plastic and not real wood. As you stated it's not water resistant and can't be refinished.

Engineered wood is a veneer top layer with multiple layers of plain wood underneath. Difficult to refinish and may not be possible.

Real wood. Very durable and can be refinished. Moisture and humidity may cause expansion and contraction. This has been time tested, has natural beauty and offers the best combination. This is the product I'm going with.
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DO NOT BUY MOHAWK WOOD FLOORS
Posted by on
Rating: 1/51
CHESTERLAND, OHIO -- We built new home. Upgrade of wood flooring red oak 10 by Mohawk.

1. Flooring looks nothing like the samples.

2. Within a couple of weeks of installation the flooring started bubbling, twisting and the finish was coming off.

We contacted builder.....the builder brought out Mohawk representative who said "it was our home environment and our basement must have flooded". Our basement is bone dry and never flooded. The flooring is horrible. The builder has replaced our wood floor at his own cost. I hope this builder goes after Mohawk.

DO NOT PURCHASE MOHAWK. They do not stand behind their product and they produce a terrible product.
     
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Kay Huether on 02/22/2013:
This is just one more example of how Mohawk does not stand behind their warranty. I too bought their inferior flooring which proved defective within 12 weeks but Mohawk just ignored my complaints and refused to even discuss their reasons for denying my complaint. I will buy flooring from China next time. America lets manufacturers get away with cheating their customers and ripping us off royaly. No wonder we are losing to Asia! We deserve to.
TamiW on 05/02/2013:
I wish I had seen this before I installed it. I have the rosewood heirloom collection, and the finish is coming off after only a year. Actually it started within months, and at first I had assumed that may be I spilled water. But it's coming off all over now, just through normal wear and tear in the room, even areas without a lot of foot traffic. I have no idea where the recept is, and it sounds like they wouldn't stand by it anyway.

I have it in an upper bedroom, and I have pergo in a near-by room that has withstood all sorts of disasters without any signs of aging, and it's been installed 3 years longer. I didn't go with pergo this time because I wanted a color similar, and pergo discontinued the one I had, and didn't have anything close to replace it.
Lisa on 07/30/2013:
Yes I agree. Floor in for just a year in bedrooms. Low traffic. Bubbling in many areas.
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Moha environmentwk laminate floors warp in a normal home
Posted by on
Rating: 1/51
BALTIMORE, MARYLAND -- We also installed Mohawk laminate flooring in our brand new kitchen and family room area. We specifically asked the dealer if this floor could be used in such an area purposed for with the obvious high traffic as well as cooking, dishwashing, etc. Within a couple of months the floor planks started to curl up at the edges. First in the cooking area, then in the family room area.
We contacted Mohawk and after much persistence on our they sent an inspector who "determined" that this problem was caused by surface humidity. We have had no floods or any major water spill except the normal sprinkling when doing the dishes or using the water dispenser on the fridge... and these were routinely wiped up quickly. We cleaned the floor with a dry mop and spray - never moping with lots of water. The same area had a similar floor for 10 years and we never had any problems. It was only replaced because we tore down a wall and moved cabinets in the kitchen, leaving a hole in the floor. This previous floor was your generic Home Depot brand, and was good enough to be reinstalled in a different room.
It is absurd that a floor appropriate for kitchens can't stand the normal humidity tht exists in such an area.
What do we do? Any recourse?
     
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trmn8r on 11/09/2012:
What does "surface humidity" mean? Room humidity? Moisture in the subfloor? Did he measure it with a meter?

What is the flooring installed over?
biscuit628 on 11/14/2012:
when I called for an explanation I was told that the humidity came from above - cleaning - and the use of 3 adults and 2 dogs. I told them that I have only cleaned with a spray and dry mop, like a Swiffer, and that there was something wrong if the floor couldn't stand being used by 3 adults a 2 adult dogs (not puppies).
They did measure the humidity and they said that it was fine.a
The floor spans part of the original house and an addition that's 20 years old. The old part has wooden planks and the newer part has plywood. It is all well insulated and the previous laminate floor (from Home Depot house brand) was there for 10 years and never had problems. It was taken up because kitchen cabinets were replaced and the new configuration left part of the floor without laminate. The old floor was in such good condition that we re-intalled it in the attic.
I ask to speak to a supervisor and they have not returned my calls.
mike on 11/21/2013:
I am having Mohawk / (Bayview-collection) in about 750 Sq Ft of my 35-year-old house on a concrete slab, about 30 miles from the gulf coast in Texas.
I have heard of, and am going to have the "click-together' joints Glued. As a preventive measure of water seeping in to the joints.?
Any "comments" would be appreciated !
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MoHawk Carpet
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VIRGINIA -- We had our MoHawk installed in Sept. 2010. We have contacted Lowes(where the carpet was purchased)in Pocomoke, Md., about our carpet shedding and balling up. They sent a representative by and took samples and sent them to MoHawk. The reply was it wasn't anything wrong with the carpet. They said; they tested it and it was normal. Like the other complaint on here-our carpet looked like it it years old. When it is vacuumed it still doesn't look it it is vacuumed. This is over most of our house. My vacuum bags has to be replaced every other time I vacuum. Also the beater head has to be taken apart and cleaned - as the threads from the carpet get all wound around it.
We are so disappointed with this carpet and there seems like there isn't anything we can have done about it. Just got to live with it I suppose. There is one thing - I would not recommend MoHawk to anyone and they will know my reason also.
     
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Alain on 11/13/2011:
If nothing else, you might let both Mohawk and Lowe's know you've expressed your dissatisfaction on a public consumer site. Taking the time to tell other consumers about your experience is very helpful and thank you!
Skye on 11/13/2011:
I'm sorry this is happening to you, and how they will not take what you are saying and proving about the carpet seriously.

As Alain, mentions, contact Mohawk. Here is the contact information for them. They need to know about the problem you are having with their carpet. They are a reputable company, and will stand behind their products.

You can contact Mohawk at:

http://www.mohawkflooring.com/contact-mohawk/default.aspx
corktrav on 07/29/2012:
Well I tried the link to Mohawk it didn't work for customer complaints. Really did I think it would?? But I don't know if you got your carpets replaced but sounds just like mind of course like everyone says the only thing you get back from Mohawk are letters stating there not going to anything about the carpet of course my is normal too ha its just blooming which is a normal thing for my carpet I have been fighting them for a year and a half to have nothing done My carpet within a few weeks look wore out also. I had the same problem thinking it was my vacuum went out a bought a filter Queen well guess what it wasn't the vacuum. It"s the cheap yarn they use on the carpet. they put a warranty that covers hardly nothing put 15 20 or 25 years on it. as the person above said they need to know the problems with their carpet well that would be nice.
They really don't care it they did they would stand behind it for their name sake.
Ken on 10/07/2012:
I experienced the same thing - completely destroyed old vacuum and it's still shedding after a year. Seems to be poor quality product.
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Dog Urine Causes Mohawk Carpet To Delaminate
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DAYTON, OHIO -- Recently we noticed carpet fibers on the floor and checking further I noticed carpet fibers coming out in the seams. When I pulled on the carpet it completely came lose from the backing. A representative from Dalton Georgia where we purchased the carpet came out and said " Your carpet is delaminating. I will call the mill. The mill sent out an inspector that was like Bill Nye the science guy. The mill informed us that the inspector found dog urine in the seam. That's why the carpet was coming apart.

The inspector did not check all the seams and since when does dog urine cause your carpet to fall apart. I don't remember the salesman telling us not to let our dog pee on the carpet or it would fall apart. They will not honor our warranty.
     
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Venice09 on 09/30/2010:
Does it say anything in the warranty about dog urine making it invalid?
Skye on 09/30/2010:
In your warranty, it should have exlusions as to what is covered and what is not, due to whatever. Does it say anything about animal urine as Venice mentions?
leet60 on 09/30/2010:
From www.carpet-rug.org

Pet urine, left unattended, can damage carpet in several ways. Moisture can
weaken the layers of the carpet, allowing separation or delamination of the backing material. Seam areas can be particularly damaged and can separate.

I would review the warranty closely. I doubt this would be covered as it is not a manufacturing defect.
Venice09 on 09/30/2010:
That's what I was thinking, leet. Thanks for posting the info.
ticia232 on 09/30/2010:
I didn't know that the salesperson would have to tell you not to let
your dog pee on the carpet.
Mike in FL on 09/30/2010:
Your dog doing their business on the carpet was not caused by the manufacturing process. Mohawk Carpet is under no obligation to repair damage caused by an external source.
PepperElf on 10/01/2010:
um yeah. I wouldn't honor the warranty either. carpets aren't toilets.
jb on 08/20/2012:
We had they same issue with there carpet it's crap!!! We had multiple seams coming apart and our dog did not piss all the way down a 10 foot seam!
b_beard on 11/10/2012:
I am having the same exact issue... First, they had the seam right in the middle of the living room... High traffic area... They stitched it back together because the seams detached from one another... Months later the carpet started to fall apart... The stitching held... Blamed the damages to dog urine this time around and responsible for the cost... I find this to be bull!!! MOHAWK CARPET IS JUNK!!! I WOULD NEVER DO BUSINESS WITH THEM!!!
Lindsay on 08/05/2013:
Same thing here as well. The first inspector was from the installer who checked for urine. There was one spot from my friend's son who had an accident...but not across all the seams. They are all coming apart. The manufacturer says that my dogs are to blame...but seriously, my dogs don't seek out all the seams to pee on. Its also happening under my couch. Mohawk is junk.
Danny on 11/07/2013:
I'm having the same issue. Except I have excess carpet that was never installed that has delamination of the backing. The carpet is simply junk. Will update on here when I get them to replace everything
Debbie on 01/06/2014:
Same issue. Said my dog chewed the carpet. Since my carpet comes up to my tile in the kitchen they then said it is because I use a wet mop to clean my tile floor. Extra carpet in garage from install was also coming off of backing. Mohawk finally put in new carpet. Carpet has been down for 10 months and now 3 of the seams are pulling apart. Now waiting for inspector from Mohawk to come out. Unreal!
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Avoid Mohawk Laminate Flooring
Posted by on
I recently installed 1,200 square feet of Mohawk "Natural Oak" in a condo I just purchased. I bought the flooring from Ollies. The flooring cost me around $1,700 and took a week to install. It was installed on a solid concrete slab with a proper vapor barrier. I used an approved rubberized underlayment between the slab and the flooring. I installed it according to the instructions and have many years of experience in home renovations. Soon after the installation, the floor began buckling as described by other reviewers on the site. In addition, the "floor" layer started peeling up from around the edges of the floor segments. I tried using weight to float the buckling out without success. The flooring looks terrible and I have not been able to move into my condo. I am at a loss at what to do at this point, but I don't plan to ever buy another Mohawk product.
     
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Venice09 on 08/05/2010:
Installing wood flooring on concrete can be a challenge, but it sounds like you know what you're doing. If the wood is solid oak, it shouldn't buckle or peel. I can only imagine how disappointed and disgusted you are with this situation. Have you contacted the company?
dan gordon on 08/05/2010:
its laminate not wood. If its delaminating something is going on. I worked for Mohawks laminate dept and if it were a defect it would be corrected. Your leaving something out of the story. How was it acclimated? Mohawk makes products that sell from .$99 to $5.00 so its pretty harsh to rule out an entire company due to one problem.
Anonymous on 08/06/2010:
OP, I don't know that I would trust that kind of purchase from Ollie's, if you are referring to the discount outlet store.

I bought an area rug there once, and it was defective. I think many of the items they sell are "seconds". I also know of several other people who also ended up with defective merchandise from Ollie's.



Venice09 on 08/06/2010:
You're right, Dan. I completely missed the word "laminate". I saw the word "oak" and assumed it was solid wood.
grandma005 on 08/06/2010:
It is cheap laminate at that. Only 1.43 sq ft.
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Still Waiting for Adjuster to Send In Review
Posted by on
Long story short, Mohawk sent adjuster out because our floors are brand new and look 15 yrs old. Over 2 weeks and Mohawk says they haven't even received the report. HELLO??? The adjuster told me personally he does not mail in the report HE SENDS IT ELECTRONICALLY. What can take so long to push a button to send report?

We will not be left hanging for months. We will sue if we cannot get some help within 30 days.

BTW We have had Mohawk flooring in every home we have built and NEVER had a problem before.
     
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dan gordon on 03/19/2011:
your complaint actually says nothing. Mohawk hires the adjustor not you and he will get back to your retailer not the consumer. I worked for Mohawk for many yrs and know the program. Since you don't state what the problem is I can't offer any suggestions.
BONeal on 11/04/2011:
I had Mohawk manufactured hardwood floors installed in my new construction home in 2005, everywhere except kitchen, baths, and laundry. Around 2007 I started to notice the floors started to look worn in some areas. Contacted the installer, who got an independent inspector to come out. It took awhile for the report to come back, which the installer never forwarded to us.
Long story short, the slats look like they are peeling between the grooves, losing color, and turning gray. With a 25 year warranty, Mohawk won't do anything about it. I absolutely hate these floors, and would discourage anyone thinking of buying them. Every time I look at them they make me angry.
KDixon on 04/20/2012:
I am with you. We have brand new Mohawk Strand Bamboo floors, they began splitting and developing waves as soon as we moved into the house, have had TWO certified inspectors as the splits have progressed to now more than 55 across 1500sf. http://netdotstuff.com/americashomeplace/mohawkbamboo.html Both inspections point at manufacturer problems. Mohawk is not honoring their warranty and is ignoring the certified flooring inspections. We have been trying to resolve this issue since closing on our house 9/2011, still living on floors covered in splits and waves, all marked with green tape in a brand new home.
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Mohawk Voids Warranty If You Us A Dyson Sweeper
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I purchase Mohawk carpet for my house. When sweeping with a Dyson Animal it pulled a runner in the carpet. The Carpet store did fix it the first time. Sweeping and happened a second time. Ask for the carpet to be replaced by the store and they contacted Mohawk. An inspector looked at the carpet and ask what sweeper we were using and we said Dyson. I appears that was enough we got notice a week later that it was the sweep causing the damage. Of course the carpet manufacture is not responsible for damage by the sweeper and Dyson is not responsible for damage to the carpet by the sweeper. I see on the internet that others have received the same answer. When on the internet contacted Dyson they were not responsible for damage to the carpet. The store recommended the carpet highly and never heard that you could not use a Dyson sweeper.

Still waiting on the carpet store to decide if they are going to do anything and have yet to contact Dyson.

In response to the person who thinks Dyson's are to expensive what your sale adds. You can get the very reasonable.

Mohawk suggest a beater bar for the carpet. They say the Dyson' brushed are two stiff.

Here is another post on Dyson. Suggest searching for Dyson.
http://www.merchantcircle.com/blogs/CA-Rohnert-Park

Here is a link to the Carpet and Rug Institute. They list suggest vacuum cleaners.
http://www.carpet-rug.org



     
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2inform on 08/22/2008:
I was thinking of buying Dyson, but I did not know that some carpet manufacturers void the warranty. I will certainly rethink that purchase now.

Thanks for sharing.
Principissa on 08/22/2008:
Wow, this was actually very helpful! We're getting new carpet for our guest room. I never thought to ask if using certain vacuum's would void the warranty.
Sparticus on 08/22/2008:
Interesting. Never would have thought about that. Thanks for the review!
madconsumer on 08/22/2008:
this could happen with any vacuum and or carpet.
Anonymous on 08/22/2008:
There's no mention in the Mohawk warranty pages of Dyson or any other manufacturer. However, if your carpet is of the large loop type they recommend a suction type vacuum only. Seems that the 'beater-bar' or rotating brush types can pull the loops up.
GenuineNerd on 08/22/2008:
This happened at my old address, vacuuming old, worn out carpet with a Hoover that has a spinning brush. So much thread from the carpet got wrapped around the brush that the belt broke (I smelled burning rubber before that happened.) Had to remove the spinning brush, unravel the thread that got wrapped, and replace the belt. It shouldn't do this with new carpeting, unless Dysons have spinning brushes that work more aggressively than other brands, thus voiding the carpet warranty.
DigitalCommando on 08/22/2008:
Dyson is nothing but an overpriced gimmick. You can buy 3 perfectly good standard vacuums for the same price that works just as good.
*Brenda* on 08/22/2008:
Passingby, that's a good point. On my Dyson you can turn the beater bar off and just use the suction. I like that feature.
*Brenda* on 08/22/2008:
Digital, I have a Kenmore vacuum and a Dyson. The Dyson gets dirt out of the carpet like you would not believe. After seeing what was still in my carpet after using the Kenmore... I'm sticking with the Dyson and that Kenmore was almost as expensive as the Dyson!
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Problem With Carpeting
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POULTNEY, VERMONT -- We had our home remodeled a year ago. We had new Mohawk carpeting installed. The carpeting is still "shedding", like it's supposed to for the first 72 hours after being installed, a year later. I have to empty my vacuum 3 times just doing 3 bedrooms and I vacuum every other day. The fibers build up so badly that I have to dust daily, it fills up in my computer vents, air conditioner, you name it. We contacted the company 3 months after it was installed, they said to give it six months, here we are a year later and nothing has changed and they now say that this is normal.

It is all worn down where we walk and looks old already. I am now working with the state health dept. to find out if there is any danger to my family's health and to see what options are available to us.

Any feedback on a similar situation or suggestions will be appreciated.
     
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corktrav on 07/28/2012:
I too have had problems with the Capet shedding after 2 years.my carpet is also 2 years old and I have the same problems since the carpet has been put in I have had many breathing problem was never a smoker but I am on Oxygen at night had pneumonia a couple of times I have wrote and wrote to either get forms letter or no answer at all back very disappointed
ToxicCarpet on 10/12/2013:
Don't purchase this carpet. Two years with having the carpet health problems persisted/worsened with my son. Last year alone he had 6 bouts with pneumonia. Had Smartstrand Carpet in my entire house. Removed it immediately after reading reviews and installed hardwood. We haven't had an issues since.
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