DO NOT BUY MOHAWK WOOD FLOORS
CHESTERLAND, OHIO -- We built new home. Upgrade of wood flooring red oak 10 by Mohawk.
1. Flooring looks nothing like the samples.
2. Within a couple of weeks of installation the flooring started bubbling, twisting ... read full review3 Replies - Latest reply on 07/30/2013
VIRGINIA -- We had our MoHawk installed in Sept. 2010. We have contacted Lowes(where the carpet was purchased)in Pocomoke, Md., about our carpet shedding and balling up. They sent a representative by and took samples ... read full review4 Replies - Latest reply on 10/07/2012
Problem With Carpeting
POULTNEY, VERMONT -- We had our home remodeled a year ago. We had new Mohawk carpeting installed. The carpeting is still "shedding", like it's supposed to for the first 72 hours after being installed, a year later. I ... read full review2 Replies - Latest reply on 10/12/2013
Mohawk Doesn't Care
NEW MEXICO -- We built a new home recently and used Mohawk for all of our flooring; tile, carpet and hard wood. We have a concrete slab and ordered/purchased a floating hard wood floor. Our contractor told us that ... read full review3 Replies - Latest reply on 07/01/2009
TENNESSEE, TENNESSEE -- Mohawk Carpet Warranty requires the carpet to be professionally cleaned by a "CERTIFIED" carpet cleaner. Using a "Bissell" is not a professional cleaning. In fact it leaves harmful high pH chemical residues in the carpet. You voided the manufacturers warranty. You should be thankful that they replaced it.
Copied from Mohawk's Carpet Warranty Brochure...
5. Maintain your carpet according to Mohawk requirements in the section of this brochure labeled “Carpet Care and Guidelines”, including having a minimum of one (1) professional cleaning every 18 months using cleaning products, equipment, systems and services specified/certified with the Carpet and Rug Institute Seal of Approval. (Visit www.carpet-rug.org for a complete list of certified products.) You must show proof of cleanings in the form of a bill, invoice, or statement for cleaning services. Along with these documents, Mohawk recommends keeping a 2’ x 3’ piece of carpet from your installation for your warranty or in case you ever need to make a repair.
DELAWARE -- I had subject flooring installed in my home and within 12 weeks we discovered that it was becoming discolored. We contacted the store where it was purchased and they pawned us off on Mohawk who also gave us the brush off. Their claim was that the floors discolored because of exposure to light. Well, what home does not have light?
I am light sensitive and the light in my home is extremely subdued and this was proven to an inspector who came to my home. He totally lied in his inspection report and stated that the floors were exposed to bright sunlight. Really? The furniture was in the rooms for 10 years but did not have any fading. Fabric is far more susceptible to fading than hardwood floors but 10 years of light on fabric caused no fading but 12 weeks on Mohawk flooring changed the color of the floors. Can you say bull boys and girls?