SCOTTSDALE, ARIZONA -- My wife and I had flu shots at the local Walmart (store #1765) provided my Mollen Immunization Clinics on 10/10/2009. We were both reassured that it would be at no charge to us. They asked us to see our insurance cards, which we did, and we were told that they accepted all Blue Cross / Blue Shield cards. We each got a bill for $28.00. I called their 877-279-3588 and talked to a Heather at ext. **. She confirmed that they do take all Blue Cross/Blue Shield policies and we were told to disregard the bill. If we had any other problems, to contact her.
Several months later, we each got another bill for $28.00, stating that this was our second notice. I called Heather and she said to disregard this bill. It was a billing error and she apologized. We both recently got another bill, our third notice, for $28.00 each. I contacted Heather once again and this time she said that it was a valid bill. There was a miscommunication between BC/BS and that I had to pay the $56.00. This was advertised as a FREE Flu Shot. We double checked to make sure that it was free. They checked our insurance info and confirmed that we would owe nothing. I have sent them a check for $56.00 so that I would not be sent to collections.
I thought that "Free" meant "at no charge". This is false advertising. We asked for them to verify everything. They did. They told us to disregard 2 bills, and now it is a valid bill? An error in their part should constitute us having to pay for something they said was free. (Heather said that my wife and myself have an "individual" policy with BC/BS -- it is not individual -- it is a group policy through my employer. They do not cover "individual" policies.)
SCOTTSDALE, ARKANSAS -- I was given a flu shot September 2009 at a Wal-Mart by Mollen Immunization Clinics and was under the impression my insurance would cover it as I had Secure Health and Medicare. Now just last week (06-15-2010) after 8 months I was sent a bill for $12 as they say the flu shot cost $30 and after insurance I owe $12.26. Now they send me another bill where they used an EOB from another Doctor I visited and is not associated with them in any way, and they say I owe $26 on this bill.
Anyway, taking 8 months to send a bill is poor service. After googling "Mollen" I have found other complaints where others are now receiving a bill after 8 months. I have also sent a complaint to Wal-Mart not to use this company in their stores if their service is this poor.
Regarding payment for flu vaccine at mobile clinic. Some clinics have arrangements to bill certain companies for you. They should NEVER promise that an immunization is FREE. They have no way of know about your individual plan deductibles, co-pays etc. All plans will let you send in a receipt for consideration. You can download them or call your company and they will send you one. Medicare age people are the most confused. They buy Medicare Advantage programs and have no idea that they have sold their Medicare to BCBS or whoever, and they NO LONGER have Medicare.
I say to anybody that wants to know what they have to pay, call their insurance company. It is no more work than finding a doctor, hospital, lab, or radiology provider that takes your insurance. Otherwise you can make an appointment with your heathcare provider and go through the same thing. Then again if you need 'free', go to your local health department or check the local senior center. Beware of ANY insurance program that does not cover flu vaccine. This is one of the cheapest ways for them to save money. If they scrimp on this, I would worry what they might exclude if you have a real claim. Life is just not that hard.