Monicatti Chrysler Jeep

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Deceptive Sales Practice
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STERLING HEIGHTS, MICHIGAN -- DECEPTIVE SALES PRACTICE AT MONICATTI CHRYSLER JEEP OF STERLING HEIGHTS, MI

March 5, 2007

In December I turned in a leased Jeep Liberty and purchased a new Compass from Monicatti Chrysler Jeep in Sterling Heights. I made a down payment of about 30% and financed the rest through the dealership. I was told at the time that the $318 lease turn-in fee would be waived. However, since then, Chrysler has refused to honor this and has been calling and sending letters demanding payment.

Here's a letter I received last week from Chrysler:

Re: Account #7000972799
Balance $318.00

Dear Customer:

We are attempting to resolve this matter amicably. You should be aware that our efforts to collect this debt will not end with this letter. In addition to our recovery staff, we routinely assign debts such as yours to a collection agency or attorney.

Please send the balance in full immediately. If we have not received the balance in full within 10 days of the date of this letter, appropriate action will be taken.

Please include your account number on your remittance and mail it to:
Chrysler Financial
PO Box 2993
Oregon WI 53201


Recovery Specialist
Chrysler Financial
(800) 388-4275 Ext. 2807

I then called Gerry, the Monicatti salesman who sold me my new Compass. He said that the same thing happened with another of his customers. That customer apparently threatened never to buy another Chrysler, and (so I'm told) Chrysler waived the charge in his case. He said that the Chrysler Financial people refuse to talk directly with the dealers about this.

Well, that tack didn't work for me. And Monicatti management has been of no help. I stopped by the dealership on March 2 to plead my case one last time, mentioning that I needed a response that day. Now here it is March 5, and I’ve still not been contacted by Monicatti. Meanwhile, today I received a call from Chrysler Financial. This was their “final attempt” to collect from me before taking additional action, whatever that may be.

So here I am, told by the dealer that since all I had to do was buy or lease another Chrysler vehicle, and this fee would be waived. Whether or not the financing had to be done through Chrysler Financial never entered into the discussion. So....I bought a Chrysler vehicle, and now I'm about to be sent to collection by Chrysler as if I'm some sort of deadbeat.

I have no intention of paying this fee -- it's nothing short of extortion based on deception -- so I guess I'm going to be sent to collection. In the meantime, I have sent letters of complaint to all of the top Chrysler executives in Sales, Marketing and Dealer Relations. Tonight I'm going to file complaints with the Better Business Bureau regarding both the dealership and Chrysler Financial, then explore other options as well.

Apparently DCX must not be in such bad shape after all. If that were the case, one would think that this company would be more inclined to cultivate repeat business from its customers, instead of going the extra yard to rip them off.
     
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User Replies:
GRANNYLKM on 2007-03-06:
Did you get the payment waiver in writing?
Hugh_Jorgen on 2007-03-06:
Your beef should be with the dealer that misled you. Chrysler financial spelled out the charge in your lease, you signed the lease knowing it was there and no one with authority to waive the fee has ever offered to waive it. They are within their rights to collect it. You need to go back to the dealer and have them cough up the $318 from their profit - they are the ones that made the promises.
Anonymous on 2007-03-06:
Junkbond21 - Although I agree you got hosed I'd probably pay the $318. The debt being turned over to collecions is no big deal but the hit to your credit report isn't worth it. I'd be p!ssed off too but sometimes it's better to take our lumps and move on. Thanks for posting this review it was very good!
SteveCir on 2008-04-17:
Where to start. When I leased my Jeep Grand Cherokee the sales man told me that I would get free oil changes for the lease duration. Later I found out that it was an extra he charged me for without telling me that it would cost extra. Now when I take it in for my free oil changes, the service department is always trying to get me to pay for additional services, like changing the front and rear differential fluid. This Jeep is brand new, so I said no. Days later I noticed a leak coming from the Jeep. When I took it to the dealership they said that it is coming from the transmission and that it is a result of me not replacing the front and rear diff fluid. They then said that they would not fix it (which is covered under warranty) unless I paid to have the diff fluid changed. What a scam! Monicatti Chrysler Jeep must be on hard times, to have to scam their customers so bad. My advice, go somewhere else.
Achase on 2010-04-06:
The EXACT same thing happened to me! I turned in a lease and purchased a Durango in April, 2008. My contract states that Manicotti will pay $425 turn in fee for the lease car and the contract is signed by myself and the salesman. I received the same phone call regarding a payment being due. When I attempted to contact Monicatti, the dealership had been shut down, so I was unable to get a hold of anybody.
It's my understanding that this was a Chrysler dealership and Chrysler shut it down. What I'm not understanding is why Chrysler will not deal with the fraud that is taking place.
If anybody has any sort of solution, please keep us all in the loop.
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Monicatti Chrysler Jeep Scams People
Posted by on
STERLING HEIGHTS, MICHIGAN -- Where to start. When I leased my Jeep Grand Cherokee the sales man told me that I would get free oil changes for the lease duration. Later I found out that it was an extra he charged me for without telling me that it would cost extra. Now when I take it in for my free oil changes, the service department is always trying to get me to pay for additional services, like changing the front and rear differential fluid. This Jeep is brand new, so I said no. Days later I noticed a leak coming from the Jeep. When I took it to the dealership they said that it is coming from the transmission and that it is a result of me not replacing the front and rear diff fluid.

They then said that they would not fix it (which is covered under warranty) unless I paid $194 to have the diff fluid changed. What a scam! Monicatti Chrysler Jeep must be on hard times, to have to scam their customers so bad.

My advice, go somewhere else.
     
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User Replies:
mitchjr on 2008-04-17:
How many miles are on your Jeep?
Anonymous on 2008-04-17:
Transmission leaks because the OP didn't change the fluid? I'd say the mechanic loosened something to cause the leak.
trick50 on 2008-05-28:
Jeep dealers must be notorious for this. I leased my wifes grand cherokee at east hills dodge/Jeep in roslyn, NY. Same crap free oil changes blah blah blah...I brought it in for service has 16,800 miles on it. Brought it in for routine oil change, some clicking noise in the steering, and had an oil leak that I noticed under the hood and tire rotation. I was told that they had a special on the oil change and tire rotation for $19.95 which is normally $49.95..so I chose to take advantage of the promotion and save my free oil change coupon for next time. (they only gave me 2 free oil changes a year).
Then the guy tells me that the differential fluid is due for changing as part of routine maintenance...I have never heard of changing diff. fluids this soon...but this is also my first SUV 4x4 so I asked how much...$400..I told him to forget it and I will do it myself...

Out of curiousity I checked the owners manual when I got home and it said to change the diff fluids at 18,000 only if used in extreme high heat desert conditions or extreme off roading. This cherokee is used to and from work and the mall basically..I don't think we ever used it in the snow since we have had it. Under normal conditions they reco changing it around 45,000 miles. So that was an attempted scam that I caught them on...Then the guy called me and said that my throttle body really needs to be cleaned out as it is a little clogged..and my fuel injection system needs to be cleaned as well. I know a decent amount about cars..and how the internals work and I know that this is another $240 line of bull.
Basically I told him to fix the warranty issues regarding the steering and leaks and that I have checked the manual about the diff fluid etc. I called him out on it all and he basically brushed it off like it's no big deal. So when I picked the truck up all my bill should have been was $19.95 plus sales tax. I get there and the guy is like well we fixed this that and the other thing $129.47 and your all set. Then I said what happened to the $19.95 special for the oil change and tire rotation? He again played it off like oh well I tried to scam you but ya caught me..no biggie..fixed the bill I gave him his $20 and left..

Bottom line is they are in a position to take advantage of people because 70% of the population has little or no automotive knowledge. I don't think it is right..I think it is immoral and should be illegal..I just do not know how to go about reporting it. Maybe call the BBB? Or maybe call Daimler Chrysler customer service at the headquarters and shake some heads over there?
For future reference..Get your free oil changes change the oil every 3000 or 6000 (my new Jeep wrangler reco's 6k oil changes in the manual) rotate your tires every 7000-10000 miles to maximize tire life. And expect to need new brakes around 20-30k miles depending on your driving habits.

And most importantly just read your owners manual regarding service intervals.
-Lou
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