Deceptive Sales Practice
STERLING HEIGHTS, MICHIGAN -- DECEPTIVE SALES PRACTICE AT MONICATTI CHRYSLER JEEP OF STERLING HEIGHTS, MI
March 5, 2007
In December I turned in a leased Jeep Liberty and purchased a new Compass from Monicatti Chrysler Jeep in Sterling Heights. I made a down payment of about 30% and financed the rest through the dealership. I was told at the time that the $318 lease turn-in fee would be waived. However, since then, Chrysler has refused to honor this and has been calling and sending letters demanding payment.
Here's a letter I received last week from Chrysler:
Re: Account #7000972799
We are attempting to resolve this matter amicably. You should be aware that our efforts to collect this debt will not end with this letter. In addition to our recovery staff, we routinely assign debts such as yours to a collection agency or attorney.
Please send the balance in full immediately. If we have not received the balance in full within 10 days of the date of this letter, appropriate action will be taken.
Please include your account number on your remittance and mail it to:
PO Box 2993
Oregon WI 53201
(800) 388-4275 Ext. 2807
I then called Gerry, the Monicatti salesman who sold me my new Compass. He said that the same thing happened with another of his customers. That customer apparently threatened never to buy another Chrysler, and (so I'm told) Chrysler waived the charge in his case. He said that the Chrysler Financial people refuse to talk directly with the dealers about this.
Well, that tack didn't work for me. And Monicatti management has been of no help. I stopped by the dealership on March 2 to plead my case one last time, mentioning that I needed a response that day. Now here it is March 5, and Iâve still not been contacted by Monicatti. Meanwhile, today I received a call from Chrysler Financial. This was their âfinal attemptâ to collect from me before taking additional action, whatever that may be.
So here I am, told by the dealer that since all I had to do was buy or lease another Chrysler vehicle, and this fee would be waived. Whether or not the financing had to be done through Chrysler Financial never entered into the discussion. So....I bought a Chrysler vehicle, and now I'm about to be sent to collection by Chrysler as if I'm some sort of deadbeat.
I have no intention of paying this fee -- it's nothing short of extortion based on deception -- so I guess I'm going to be sent to collection. In the meantime, I have sent letters of complaint to all of the top Chrysler executives in Sales, Marketing and Dealer Relations. Tonight I'm going to file complaints with the Better Business Bureau regarding both the dealership and Chrysler Financial, then explore other options as well.
Apparently DCX must not be in such bad shape after all. If that were the case, one would think that this company would be more inclined to cultivate repeat business from its customers, instead of going the extra yard to rip them off.