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Do Not Buy From This Inept Company!
Posted by on
I am pretty laid back, however my $1.92 HDMI cable and dealing with Mo. noprice is not worth it. I bought a new Pioneer Blu ray player, read that Monoprice was cheap and great cables. I contacted their tech dept. and told them the model and what size I was looking for. They suggested two different cables, so I ordered one. It finally arrived and nothing worked no matter what I tried. Went back on-line to chat with tech support and was given two more, and different from the first two HDMI cables. Told the same tech support lady that she suggested two in the beginnning and I ordered the one she suggested. Well, it did not work and she blamed me for incorrectly ordering the wrong item. Bad choice of words there, as I ordered what she suggested!

In short, DO NOT ORDER ANYTHING FROM THESE MORONS. Their specifications are incorrect, as I read this HDMI Cable was high speed and 1080p, however the player would not recognize the cable at all. Also, the specs states that its capibility is only 480i. Go Figure!
This company is terrible and I would not waste your time.

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User Replies:
MRM on 08/03/2010:
Monoprice is a great reliable company! I've been ordering from them for my computer and tv needs for 5 years now. You must do your own research when purchasing cables as you cannot always rely on what the other person says.

PS. I do not work for Monoprice.
macdave on 08/03/2010:
All hdmi cables can support 1080p, so I can not understand what is not working or why you say it only supports 480i. Does the tv not recognize the blue ray player? Almost any male to male hdmi cable should work. After multiple cables, I would check and make sure the dvd player and tv both had working hdmi ports by trying them with different components.

eclipse505 on 08/04/2010:
The TV recognizes the Blu Ray when I have the component cables attached, but when I hook up just the HDMI cable, it will not recognize the cable. I thought it was also weird that their specs state that it only supports 480i. Also, their website states that they make their own cables, however the package states "Made in China". Who cares though! Just want to watch with an HDMI cable and blu ray movie.
Need to take it into the store I bought it at and have them hook up a cable and see if it works.
Thanks for the suggestions.

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Monoprice customer support
Posted by on
RANCHO CUCAMONGA, CALIFORNIA -- Monoprice has great cables but be very careful with their electronics and customer service. I purchased a complete system of components to switch and deliver hdmi to two TV's in my home. It worked quite well for a few months with only a few annoying sync issues. Over the past several weeks the sync issues have made the remote TV unusable.
Tech support were great and two separate staff told me that the updated wall mounted cat5/6 to hdmi adapters would fix the problem. The first tech support even went so far to generate a rma for me to send in the dead warranted items. Customer service later stopped the rma process and told me I could repurchase with free shipping (but the item is not in-stock). Not exactly a good warranty solution. I spoke with another tech who offered a refund for the defective items and then I could repurchase. Customer service once again has changed this to instore credit. What ever happened to advance replacement with a hold on a credit card?
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