HOLLYWOOD, CALIFORNIA -- Sadly me and Motel 6 may be breaking up after the terrible ordeal I just had last night at Motel 6 at 1738 North Whitley Avenue, Hollywood, Los Angeles, CA 90028. And yes I have had what I considered a long term relationship with Motel 6. They were my choice hotel for years especially because I often travel with my beloved pooch. Right now I type this on my tablet at a LA Quinta Inn that helped me out last night because I was treated so terribly at Motel 6. I just left finally and have traveled all the way from phoenix Arizona and was tired, exhausted and lost.
I guess the employee who was at the front desk named ** made it a point to me that I had made a huge mistake calling the customer experience number and complaining to them about my bad check in experience that he had overheard me in the lobby. I guess the lesson learned here is equal to that lesson of not returning food if there is something wrong with it or it will come back spit on?
Motel 6 employee made sure to spit on my hotel stay experience enough that when I saw a roach crawl out of my air conditioner that was final straw (normally I would have just killed it & not worried about it) but not before I was talked to rudely again when I even tried to ask since I would no longer be staying could I get my money back. And yes I did tell them about the roach and was called a liar.
I contacted corporate who assured me they would settle all this and emailed me a response letter with a report number > I hope they are indeed going to take care of this like they promised and refund me my money. If not I will definitely be disputing this with my credit card company, have the charge removed and never stay at a Motel 6 again :(
DOUGLAS, ARIZONA -- We came in the afternoon about 3 o'clock. I wanted to rent a room and the lady was very nice upfront and she said, "I'm sorry but all we have is an upstairs smoking unit that is nice and clean." My son and I went upstairs the room had a smoke smell, like smoke real bad but it was okay we needed a place to stay. Well we lay down and try to hook up the TV. The TV did not work so we went to Walmart and bought a new plug-in wire for it and the TV still would not work.
We went to the office and they gave us another room, it was a lot cleaner and better carpet but the bedding looked very dirty and worn out. So we took the comforters off. The corners of the sheets were worn out and would not stay on the bed, so I pulled them down. We went to sleep for the night.
We woke up the following morning and the sheets are balled up around my body. It was the grossest thing that I have ever seen in my 58 years of my life. Rollover and got up and looked and there was a giant blood spot 12 to 14 in diameter on the bed that looked like some woman had a problem and left a bloodstain on bed. It was gross, it actually looked like a pregnant woman had sat there and her water broke. I am so sick about it.The money that they gave me back did not satisfy me. I should have somebody from corporate get a hold of me, otherwise I will publicly broadcast on every network and every news place I can ring till someone from corporate contacts me.
I am appalled to let you know that Motel 6 did not take care of their beds. Somebody in this office should do something about it, it is horrible. I hope nobody ever in our life stays at Motel 6 in Douglas Arizona. How would you like to wake up in somebody's nasty blood. I went to the office and they were so embarrassed they did not want us to talk to the manager.
MUSKOGEE, OKLAHOMA -- I was in Oklahoma on 05/21/2013, and I checked into Motel 6 at 12:30 am on 05/22/2013. I opened my suitcase, put on my pajamas, and left my suitcase open on the bed with me and went to sleep. I woke up feeling awful. I turned the shower on, but it was taking forever for the water to get hot. I turned the bathroom sink on, and it too was taking forever to get hot. I went to my suitcase to get the clothes that I was going to wear that day, as I left the water running in the sink and in the shower. I heard the water splashing on the floor. I went to turn the water off, because there wasn't a pipe under the sink to catch the water. Keep in mind I'm naked.
I grabbed some clothes to put on and went to the office to ask for another room. They did not have one available at the time, and so they asked me to come back. In the meantime, all of my items are in the room. I returned to the motel to get a key to the new room, and asked if they moved my items for me (2 suitcases and a laptop). They said, "No, but here is a new key and you can move it yourself." Somehow, the original room (228) would not accept the key to get in.
It's 5 AM and I am walking back and forth from the motel lobby to this room, each time explaining to the employee, that the key is not working. I advised I had to get my items out asap. I had to be in court with ** at 8:30 AM. They could only say we are sorry, but we cannot get the door open. They gave me a key to a new room (122), and I asked why. If all of my stuff was locked in room 228, what good would it do me to have a key to room 122? They finally opened the door to room 228 at 8:37 AM. Of course this was too late, no shower, no make up. I changed clothes, and went straight to court.
In the meantime, I'm itching like crazy. I assumed it was because I did not take a shower, but the itching was intense, like something was on me. Come to find out, I have numerous bites all over my body. The room was infested with bed bugs. I had to drive back to Nashville, TN with a hair brush scratching the whole way. I ended up going to the hospital to get medication to cure this mess. I ended up staying in the house the whole holiday weekend. I missed out on my holiday pay at my job, and I was supposed to be on a boat a Percy Priest Dam with some friends.
I am still stuck in the house, because the dr. at the hospital could not determine if I only had bed bugs, and not scabies. To end this long dramatic incident. I had to throw away both suit cases, to prevent from bringing these bugs into my home. I want to be compensated for this mess.
MONTEREY, CALIFORNIA -- Well, maybe that wouldn't be everyone's 'cup of tea'. You just need to go downtown to Monterey in truth for the same experience. Certainly we dog owners often have few choices beyond Motel 6. The owner of this establishment is so blatantly hostile she employs a friendly man to apologize for her. There is no place to walk a dog. I told her my dog was 14 years old and could hardly stand up which is why she had no leash and the 'vamp' immediately went for her cell phone to call the police. I was happy to go elsewhere.
All dogs are 'stored' with owners in front row where 'she' can keep an eye on YOU. Not pleasant at all and not at all what Motel 6 is about. Marina is a lot more reasonable. Not my intention to be racist [for sure], but Motel 6 does everyone a disservice by offering franchises to individuals who clearly hate dogs. We owners have no other choice and we have come to rely upon this chain as a bastion of freedom of movement. Filthy floors, too, covered in a 1/3 inch of ammonia slime at 5 pm check in! Peace to everyone everywhere!
CLEVELAND/WILLOUGHBY, OHIO -- Upon arrival there was trash all over outside & a luggage cart full of trash in the hall lobby. The lobby smelled of sewage. The elevator buttons don't work very well. I was in a non-smoking room on 3rd floor but when I got off the elevator it reeked of smoke & marijuana. The maid's cart was in the middle of the hall, the broom was on the floor & a bag of trash in which I had to step over and around at one point, the maids were discussing how they were overworked, had not finished their rooms but had no clean linens or towels. The halls were littered & looked like they hadn't been vacuumed in weeks.
The next morning, I was going to check out early and stay anywhere else but they had since cleaned up & vacuumed the hall's lobby, hall was cleaned up & the trash outdoors. In all my travels & stays at a Motel 6 throughout this country, this was the worst!
THORNTON, COLORADO -- I called the hotel to cancel my reservation and was told that everything was taken care of and that my card would not be charged. Lo and behold - it was charged because the front desk did something wrong and it was called a no show charge. I immediately got on the phone, called guest relations 3 times, the motel itself 6-7 times and Expedia 4 times. All I got was a giant run around.
I finally got a hold of the front desk again and was told to quit bothering them. Needless to say my bank is going after them and refunding my money. The Motel 6 in Thornton is a filthy property full of drug addicts and filth. I will never set foot there again!!
BUENA PARK, CALIFORNIA -- I read and heard all these nightmare stories about Motel 6 and I haven't ever had a problem. Well once at the Whittier CA Motel 6. It wasn't what I called worthy of being opened under the name. The front desk people were rude, unprofessional and didn't give a crap whether your room was ok or if you needed anything. The rooms weren't dirty but they could have been cleaned a lot better. The vending machines didn't work, the laundry room was filthy and the pool seemed like it was never cleaned properly.
The manager (I'll put this bluntly) was a complete **. He didn't act or talk to customers like any manager should. He was arrogant, rude and unprofessional by all means. I didn't directly deal with him but was witness to his unprofessional way with another guest. I will never stay at this Motel 6 again or advise any one else to. But as far as other Motel 6 I have stayed at many for times business reasons and pleasure, I have always found the employees from front desk to maintenance very polite, helpful and professional.
My room has always been clean and sanitary, the grounds kept up and security well visible where needed. I've been treated well at all other Motel 6 and thank them for their good job. Whittier needs to do something - it's a pit hole. Buena Park Knotts and Norwalk CA - l kudos to you and your staff. You're always very professional and always there for your guests - being pleased with the stay. Thank you.
FREDERICKSBURG, VIRGINIA -- My husband and I stayed at the Motel 6 on Jefferson Davis highway. There was no cleaning service all but once a week and the bathtub was very dirty and my husband noticed he had a rash almost all over his body and come to find out the rash that was all over his body was bed bugs. The staff was really rude and the room really stunk. There was trash all over the place in the back of the hotel and the dumpsters were overfilled for like a week or so. I would not recommend this hotel to anyone. We had to keep going to the office because the keys wouldn't work ever.
FAYETTEVILLE, ARKANSAS -- I had checked into this motel and the room is very "Decent". I was satisfied with the conditions of the motel. Went out to eat for dinner the same night... did not finish all my food. Asked for a lid to cover the leftovers which sealed the container, opened it this morning and put the food in the microwave in the room and after 2 mins. noticed ROACHES in the microwave!!! I do not prefer my food being cooked with ROACHES...
I at that instant dialed 0 to reach the front desk. No one answered as I tried multiple times around 9AM. Then I tried the phone number to the motel... still no answer! Finally after about 20 tries to reach the front desk using different ways, the owner answered. I explained my problem and his solution was a 10 percent discount next stay if I just "happened" to be traveling to this area again. 10 percent!? Anyways... not worth the money for the stay! Do your tired traveling self the best for you and your family and find another motel than the Motel 6 here.