HOLLYWOOD, CALIFORNIA -- Sadly me and Motel 6 may be breaking up after the terrible ordeal I just had last night at Motel 6 at 1738 North Whitley Avenue, Hollywood, Los Angeles, CA 90028. And yes I have had what I considered a long term relationship with Motel 6. They were my choice hotel for years especially because I often travel with my beloved pooch. Right now I type this on my tablet at a LA Quinta Inn that helped me out last night because I was treated so terribly at Motel 6. I just left finally and have traveled all the way from phoenix Arizona and was tired, exhausted and lost.
I guess the employee who was at the front desk named ** made it a point to me that I had made a huge mistake calling the customer experience number and complaining to them about my bad check in experience that he had overheard me in the lobby. I guess the lesson learned here is equal to that lesson of not returning food if there is something wrong with it or it will come back spit on?
Motel 6 employee made sure to spit on my hotel stay experience enough that when I saw a roach crawl out of my air conditioner that was final straw (normally I would have just killed it & not worried about it) but not before I was talked to rudely again when I even tried to ask since I would no longer be staying could I get my money back. And yes I did tell them about the roach and was called a liar.
I contacted corporate who assured me they would settle all this and emailed me a response letter with a report number > I hope they are indeed going to take care of this like they promised and refund me my money. If not I will definitely be disputing this with my credit card company, have the charge removed and never stay at a Motel 6 again :(
DOUGLAS, ARIZONA -- We came in the afternoon about 3 o'clock. I wanted to rent a room and the lady was very nice upfront and she said, "I'm sorry but all we have is an upstairs smoking unit that is nice and clean." My son and I went upstairs the room had a smoke smell, like smoke real bad but it was okay we needed a place to stay. Well we lay down and try to hook up the TV. The TV did not work so we went to Walmart and bought a new plug-in wire for it and the TV still would not work.
We went to the office and they gave us another room, it was a lot cleaner and better carpet but the bedding looked very dirty and worn out. So we took the comforters off. The corners of the sheets were worn out and would not stay on the bed, so I pulled them down. We went to sleep for the night.
We woke up the following morning and the sheets are balled up around my body. It was the grossest thing that I have ever seen in my 58 years of my life. Rollover and got up and looked and there was a giant blood spot 12 to 14 in diameter on the bed that looked like some woman had a problem and left a bloodstain on bed. It was gross, it actually looked like a pregnant woman had sat there and her water broke. I am so sick about it.The money that they gave me back did not satisfy me. I should have somebody from corporate get a hold of me, otherwise I will publicly broadcast on every network and every news place I can ring till someone from corporate contacts me.
I am appalled to let you know that Motel 6 did not take care of their beds. Somebody in this office should do something about it, it is horrible. I hope nobody ever in our life stays at Motel 6 in Douglas Arizona. How would you like to wake up in somebody's nasty blood. I went to the office and they were so embarrassed they did not want us to talk to the manager.
LIMA, OHIO -- I made the reservation 2 weeks ahead of time. When I arrived. I was told my reservation was only for 1 night. I had a confirmation number for 3 nights, they fixed this. When I ask about the price I was told the room was 79.99 a night. I again referred to my confirmation with the price of 59.99 a night. I was told that it was the 79.99. It was too late to go to another room so we stayed. The 3 days we were there not once did the housekeeper ever come into the room to clean. I had to go to the office twice to get towels, tp and garbage bags. We had to empty our own garbage outside in the bin.
When we checked out the charge on my bill was 80.99 per night. I was suppose to get an AARP discount. I have turned this into my credit card company. My friend also stayed at this place and also was charged a bigger price than she was told when she reserved the room. The place isn't clean and the children of the owner were riding their bikes one with training wheels around the parking lot. You had to be careful you didn't hit them. These are not Americans who own this hotel and I don't think being clean is something they know about as I have noticed this at other hotels owned by these people.
MONTEREY, CALIFORNIA -- Well, maybe that wouldn't be everyone's 'cup of tea'. You just need to go downtown to Monterey in truth for the same experience. Certainly we dog owners often have few choices beyond Motel 6. The owner of this establishment is so blatantly hostile she employs a friendly man to apologize for her. There is no place to walk a dog. I told her my dog was 14 years old and could hardly stand up which is why she had no leash and the 'vamp' immediately went for her cell phone to call the police. I was happy to go elsewhere.
All dogs are 'stored' with owners in front row where 'she' can keep an eye on YOU. Not pleasant at all and not at all what Motel 6 is about. Marina is a lot more reasonable. Not my intention to be racist [for sure], but Motel 6 does everyone a disservice by offering franchises to individuals who clearly hate dogs. We owners have no other choice and we have come to rely upon this chain as a bastion of freedom of movement. Filthy floors, too, covered in a 1/3 inch of ammonia slime at 5 pm check in! Peace to everyone everywhere!
CLEVELAND/WILLOUGHBY, OHIO -- Upon arrival there was trash all over outside & a luggage cart full of trash in the hall lobby. The lobby smelled of sewage. The elevator buttons don't work very well. I was in a non-smoking room on 3rd floor but when I got off the elevator it reeked of smoke & marijuana. The maid's cart was in the middle of the hall, the broom was on the floor & a bag of trash in which I had to step over and around at one point, the maids were discussing how they were overworked, had not finished their rooms but had no clean linens or towels. The halls were littered & looked like they hadn't been vacuumed in weeks.
The next morning, I was going to check out early and stay anywhere else but they had since cleaned up & vacuumed the hall's lobby, hall was cleaned up & the trash outdoors. In all my travels & stays at a Motel 6 throughout this country, this was the worst!
THORNTON, COLORADO -- I called the hotel to cancel my reservation and was told that everything was taken care of and that my card would not be charged. Lo and behold - it was charged because the front desk did something wrong and it was called a no show charge. I immediately got on the phone, called guest relations 3 times, the motel itself 6-7 times and Expedia 4 times. All I got was a giant run around.
I finally got a hold of the front desk again and was told to quit bothering them. Needless to say my bank is going after them and refunding my money. The Motel 6 in Thornton is a filthy property full of drug addicts and filth. I will never set foot there again!!
BUENA PARK, CALIFORNIA -- I read and heard all these nightmare stories about Motel 6 and I haven't ever had a problem. Well once at the Whittier CA Motel 6. It wasn't what I called worthy of being opened under the name. The front desk people were rude, unprofessional and didn't give a crap whether your room was ok or if you needed anything. The rooms weren't dirty but they could have been cleaned a lot better. The vending machines didn't work, the laundry room was filthy and the pool seemed like it was never cleaned properly.
The manager (I'll put this bluntly) was a complete **. He didn't act or talk to customers like any manager should. He was arrogant, rude and unprofessional by all means. I didn't directly deal with him but was witness to his unprofessional way with another guest. I will never stay at this Motel 6 again or advise any one else to. But as far as other Motel 6 I have stayed at many for times business reasons and pleasure, I have always found the employees from front desk to maintenance very polite, helpful and professional.
My room has always been clean and sanitary, the grounds kept up and security well visible where needed. I've been treated well at all other Motel 6 and thank them for their good job. Whittier needs to do something - it's a pit hole. Buena Park Knotts and Norwalk CA - l kudos to you and your staff. You're always very professional and always there for your guests - being pleased with the stay. Thank you.
OKLAHOMA CITY, OKLAHOMA -- On November 07 my wife and I call the reservation line and requested a room with a queen bed. We were told there was one at the Motel 6 1800 E Reno Oklahoma City. We arrived to find a FULL bed, not a queen. We dealt with this. We decided to check the bed and furniture, a habit we are into now. I attempted to lock our door, only to find the locks would NOT work. Upon more inspection, I found a number of other thing.
A LARGE wet stain on a chair. Dried spit on the carpet. A hole in the wall BY THE SINK, with wiring hanging out. The restroom was so filthy that we had to use our towels to clean it. (they refused to come and clean our room unless we paid EXTRA cleaning charge.) The vent behind the toilet was half hanging off the wall, which fell off later that night striking my wife in the head and leg. In the end, DO NOT GO TO MOTEL 6 ANYWHERE. We WILL be contacting our Attorney over this mess. If you have had similar experiences with this chain email me **. We as consumers should not have to deal with these kind of Companies. Please see the photos.
CHARLESTON, SOUTH CAROLINA -- Around midnight after a 3 day stay, Motel 6 had the police come and escort 3 very nice ladies from their room... All 3 were half asleep and close to tears... I heard something about damage to the room... one of the women said it was damaged before they got there. The police was disgusted with Motel 6 actions and let them take their time packing up. We left the next day and will never again use motel six. What a sad way to treat your customers.