Motel 6

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1.4 out of 5, based on 86 ratings and
224 reviews & complaints.
www.motel6.com

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Manager Not Taking Responsibility for Checking Mattresses That Are Nasty
Posted by on
Rating: 1/51
DOUGLAS, ARIZONA -- We came in the afternoon about 3 o'clock. I wanted to rent a room and the lady was very nice upfront and she said I'm sorry but all we have is an upstairs smoking unit that is nice and clean. My son and I went upstairs the room had a smoke smell, like smoke real bad but it was okay we needed a place to stay. Well we lay down and try to hook up the TV. The TV did not work so we went to Walmart and bought a new plug-in wire for it and the TV still would not work.

We went to the office and they gave us another room, it was a lot cleaner and better carpet but the bedding looked very dirty and worn out. So we took the comforters off. The corners of the sheets were worn out and would not stay on the bed, so I pulled them down. We went to sleep for the night.

We woke up the following morning and the sheets at balled up around my body. It was the grossest thing that I have ever seen in my 58 years of my life. Rollover and got up and looked and there was a giant blood spot 12 to 14 in diameter on the bed that looked like some woman had a problem and left a bloodstain on bed. It was gross, it actually looked like a pregnant woman had sat there and her water broke. I am so sick about it. The money that they gave me back did not satisfy me. I should have somebody from corporate get a hold of me, otherwise I will publicly broadcast on every network and every news place I can ring till someone from corporate contacts me.

I am appalled to let you know that Motel 6 did not take care of their beds. Somebody in this office should do something about it, it is horrible. I hope nobody ever in our life stays at Motel 6 in Douglas Arizona. How would you like to wake up in somebody's nasty blood. I went to the office and they were so embarrassed they did not want us to talk to the manager.
     
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Shayen on 2014-05-28:
Sounds like your money was refunded. What other compensation are you wanting? Just curious.
ok4now on 2014-07-10:
You get what you pay for. From the looks of the mattress it appears they were making porno films in your room. Next time try the Holiday Inn Express. It costs a little more but they have high standards and it's worth it.
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Bed Bugs, Broken Sink, Cold Water
Posted by on
Rating: 1/51
MUSKOGEE, OKLAHOMA -- I was in Oklahoma on 05/21/2013, and I checked into Motel 6 at 12:30 am on 05/22/2013. I opened my suitcase, put on my pajamas, and left my suitcase open on the bed with me and went to sleep. I woke up feeling awful. I turned the shower on, but it was taking forever for the water to get hot. I turned the bathroom sink on, and it too was taking forever to get hot. I went to my suitcase to get the clothes that I was going to wear that day, as I left the water running in the sink and in the shower. I heard the water splashing on the floor. I went to turn the water off, because there wasn't a pipe under the sink to catch the water. Keep in mind I'm naked. I grabbed some clothes to put on and went to the office to ask for another room. They did not have one available at the time, and so they asked me to come back. In the meantime, all of my items are in the room. I returned to the motel to get a key to the new room, and asked if they moved my items for me ( 2 suitcases and a laptop). They said no, but here is a new key and you can move it yourself. Somehow, the original room (228) would not accept the key to get in.

It's 5 AM and I am walking back and forth from the motel lobby to this room, each time explaining to the employee, that the key is not working. I advised I had to get my items out asap. I had to be in court with Mike [snip] at 8:30 AM. They could only say we are sorry, but we cannot get the door open. They gave me a key to a new room (122), and I asked why. If all of my stuff was locked in room 228, what good would it do me to have a key to room 122. They finally opened the door to room 228 at 8:37 AM. Of. course this was too late, no shower, no make up. I changed clothes, and went straight to court. In the meantime, I'm itching like crazy. I assumed it was because I did not take a shower, but the itching was intense, like something was on me. Come to find out, I have numerous bites all over my body. The room was infested with bed bugs. I had to drive back to Nashville, TN with a hair brush scratching the whole way. I ended up going to the hospital to get medication to cure this mess. I ended up staying in the house the whole holiday weekend. I missed out on my holiday pay at my job, and I was supposed to be on a boat a Percy Priest Dam with some friends.

I am still stuck in the house, because the dr. at the hospital could not determine if I only had bed bugs, and not scabies. To end this long dramatic incident. I had to throw away both suit cases, to prevent from bringing these bugs into my home. I want to be compensated for this mess.
     
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Old Timer on 2013-05-28:
Now that you know where the courthouse is, file a small claims action for the max. Detail out every item, doctor, room, suit cases, clothes, everything. Make them miserable, just like they did to you.

Motel 6 is the bottom of the bottom in the lodging industry. Just more proof of it here.
trmn8r on 2013-05-28:
I stayed at Motel 6 once. Once. Never again. It wasn't as bad as your stay, however - my Motel 6 had call girls.
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Frauds, Thieves, Criminals, Low lifes, Crooks, Motel 6
Posted by on
CARROLLTON, TEXAS -- Last Saturday the 29th of October I was on my way to a football game here in Florida when I checked my credit card and debit cards as I usually do. I noticed a funny charge for a Motel 6 and decided to call my bank about it. Bank was closed (of course) so I decided to call Motel 6 where I found out they had accepted my debit card. Oddly, both of my cards were in my possession. I immediately told the lady that this was fraudlent and that they needed to resolve this matter asap.

The little girl on the phone Kelly Stark Guest Relations Specialist assured me she would resolve it, but she had to call her GM and let me know. She really didn't sound enthused, but guess you can't expect much from a 10.00 an hour employee. She called me back and told me they would do nothing. They wouldn't even call the police to do an info report but told me I should. I called Oakland PD immediately and they told me they could do nothing without an info report. I called TPD (Tallahassee, PD) which told me they couldn't (and I understood that because they have no say in Califorina!) I then called Orlando, PD whom I got a report number from but again could not do anything.

I called the woman back with the number of the OPD report and she still said they could not do anything however the person was staying there still and she refused because she claimed the charge was valid
again.

FAST FORWARD >>> I called Motel 6 corporate offices today (accor) and the woman at the executive offices was rude, uncooperative, and told me it was my problem. Also told me it was not their stance to file any reports which is stupid but hey, what do they care. Granted I would never stay in a roach infested, rat motel (6), so they will never get my money but still they should take care of their possible customers. Avoid going here as they will allow people to use a fake debit card, with no actual card OR ID. When I spoke with the GM there he said it's not his place to check every ID that comes with the cards however the girl on the phone at the executive offices said they check EVERY ID without fail. They are crookes, frauds, etc... whatever you want to call it! Avoid their services, avoid their nasty hotels with crooked employees! Hell, stay at a Red Roof in spide at least they are clean and professional.
     
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damon01677 on 2011-11-03:
I list carrolton, Texas as this is their corporate office.
Anonymous on 2011-11-03:
Did you call your bank on Monday and file a dispute?
Kris10 on 2011-11-03:
was this Motel 6 in Oakland? I don't understand how they can do nothing about it. I have had my card used fraudulently before and I was always told to file a police report. I'm also curious to know if you contested the charge with your bank.
griffin21 on 2011-11-03:
I understand that you're upset right now, but I feel that all of your anger toward Motel 6 might be misplaced. The crook/thief is the one that used your debit card (information) fraudulently, and you are as much to blame (for not safeguarding your debit card information) as Motel 6.

I had someone tried to use my debit card information to upgrade their entire kitchen. I talked to my bank, and they punted me to the the vendor first, who was very understanding and worked to refund the money.

Good luck with your situation. I don't have a good advice to offer, but I think that being angry and belligerent might not get you far.
madconsumer on 2011-11-03:
this sounds like a horrible ordeal. you may want to contact your credit card company and dispute the charges. and they can determine where the fraud occurred.
Skye on 2011-11-03:
As mentioned, you need to contact your credit card company's dispute department. Do it now, don't just let it go.

ticia232 on 2011-11-03:
"The little girl on the phone"????? I understand that you are upset but was that really necessary?

Dispute it with the bank and ask them to send the Oakland PD, the info especially the fact that you were obviously somewhere else when the duplicate card was used. If this person got a duplicate card, then they probably also have a fake ID with your name and their picture.

Also admins could you please remove the "little girl's" full name from the review.
wyatt on 2011-12-23:
This scenario demonstrates why you should ALWAYS use a credit card, not a debit card.
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Fraud
Posted by on
GALVESTON, TEXAS -- I reserved a room for 6/11 at the Galveston location with two beds for a family of 4 for our visit to Moody Gardens. When we arrived there at 11 am, I was told check in would be at 3pm. I paid the $87.39 for the room and was told I could pick up the key when I returned after 3 and then we went to Moody Gardens. After leaving Moody Gardens and picking up our key to the room at the front desk, we found the room only had one bed. I asked for another room, they said they were full and they refused to give me a refund. The ethnic women that were working the front desk were very rude, there were two other families at the check in desk with the same issue. The hotel appeared to be unsafe with people loitering on the balconies but they did have security walking the premises. The pool was nasty and 2 overfilled trash bins lined the corridor that leads to the second floor. We found another hotel (thank you Super 8) for our stay, where the staff provided a pleasant and cleaner atmosphere and the rooms were royal in comparison to the dive we had just come from.

I will never return to Motel 6. I will report to BBB and other consumer organizations and will consult an attorney about the fraudulent experience here.

NOTE: Ask to view the room BEFORE making payment and report any health or building violations.
     
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FaFaFhooey on 2011-06-06:
Hopefully you paid by credit card and you can contest the charges. With cash or debit card you may be out of luck. Your best bet will be small claims court. I doubt you could find an attorney desperate enough to handle a case like this.
Anonymous on 2011-06-06:
Have you contacted the corporate office?

Motel 6 Corporate Office | Headquarters
4001 International Pkwy Carrollton, TX 75007
(800)554-4555
trmn8r on 2011-06-06:
I really don't know how they expect a family of 4 to sleep in one bed. I hope someone at Motel 6 wakes up and gives you a refund.
PepperElf on 2011-06-06:
What does race have to do with this? "Ethnic" isn't a race by the way.

But assuming the OP meant "ethnic" to mean "non-white" ... since there wasn't any observation of non-white guests being treated better than they were, there's no real basis for racism...


Sometimes a cigar is just a cigar.
And sometimes a hotel just has issues that have nothing to do with race, even if you're not the same race as the employee.
Sey on 2011-06-08:
I've never known a cigar not to be a cigar and as far as some hotels having issues, when your'e being refused a refund for impossible accommodations I hardly call that a hotel issue.
Sey on 2011-06-08:
Thank you ript, checking into that.
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Facilitated a possible scam and crime!!!!
Posted by on
5488 INN RD, ALABAMA -- We stayed at a Motel 6 in Alabama on a drive cross country. At 2:00 A.M. a call was put through to our room (obviously without the operator verifying which party/name the caller was trying to reach). The man identified himself as Ron, the Night Manager/Auditor there at the hotel. We were sleeping and obviously disoriented. He said there was a problem with our credit card and we needed to come to the office immediately. My husband got up sleepily and started to get dressed to go down to the office, but I maintained they could deal with it in the morning as it was cold and in the middle of the night. We went back to sleep to be awakened 15 minutes later by the phone again. This time the man stated "you said you would come down to the office to get this taken care of and you haven't. Either you come down or I will have security escort you off the premises". This worried my husband and angered me. I called the front desk and a woman answered. I asked for the night manager and it was a "Debbie". I asked about the name Ron and they didn't know anyone by that name. I asked why two calls were put thought to our room at that time of night and the operator said she figured they knew us.

The next morning we complained to the office as we figured out that it was probably criminals who sit in parking lots and call rooms to lure people out in the middle of the night unsuspecting. I was concerned that if my husband had gone out they could have robbed him or killed him. They obviously were watching our room or wouldn't have known we didn't go out and head to the office. THIS IS A WARNING AS WELL AS A COMPLAINT!

The motel staff was not concerned in the least when we talked to them the next day. They didn't call in the police department or give us any assurance they would address this attempted scam/crime. I wrote to corporate and was given a pat on the head so to speak that they are concerned for safety of their customers and appreciated my notification. If this motel doesn't care anymore about their customers and will put through any random caller at all hours, we are NOT interested in ever staying with them again. Be Aware!!!!
     
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bhskittykatt on 2011-10-11:
They shouldn't be putting calls through to your room unless the caller knows the name of the person registered to the room. As a motel clerk, this is drilled into our heads during training.

They should also have their "auto-attendant" off at night (which allows you to simply enter the room number you are dialing when you call the motel).

This unfortunately is a common scam which you need to watch out for while travelling. At my motel, we've had to keep our phone's auto-attendant off during the day as well because we get so many scammers and prank callers that harass out guests.

I'm not sure what you want the motel to do, though, other than apologize and ensure it won't happen in the future. What are you looking for from Motel 6 to make things right?
Kris10 on 2011-10-11:
Did you file a police report as this is something they should be aware of in that area apparently?
Anonymous on 2011-10-11:
Great advice, Kris10.

And just one more reason not to stay at motels.
madconsumer on 2011-10-11:
great review TamiS.

hopefully you will save someone else from the same thing, and possibly a worse fate.

very helpful review!
clutzycook on 2011-10-11:
OK, so they didn't call the police. Why didn't YOU? You would have to be the one to file the complaint.
lexophiliac on 2011-10-11:
It could have been a prank perpetrated by bored motel staff either on or off duty, or someone not connected with the motel at all playing games. Many motel/hotels only require the room # to put calls through. In the future, you can request no calls after a certain time of night.
chrissiann on 2011-10-14:
Thank you for warning us! I will tell my mom because she likes staying at motels during her travels. I would like to call the cops if that happened to me and then set up a sting operation if you will. Have the cops show up without their lights, then exit my hotel room with baseball bat or pepper spray.
jpr_jpr on 2011-10-14:
Did this in fact get reported to the local police? It seems patently obvious to me, especially after the front desks attitude, that some of motel employees must be participants in this dangerous scam.
It's not Motel 6 that needs to compensate you but this particular motel's owners.
GenuineNerd on 2011-10-14:
I had a similar situation a few times, although it did not involve arrest threats or extortion. I spent the night at a roadside (non-chain) motel in Fairmount, West Virginia while on a road trip. The motel was a bit rundown, but was within walking distance to a gas station and a 24-hour supermarket (I think it was a Kroger.) The motel room's window was covered by a bedspread instead of drapes, and there were no blinds on the window. At 2:00 in the morning the telephone rings in my room, with the caller asking for a certain person. In my grogginess, I explained that I was just spending the night-that I don't know such a person. The phone hasn't rang since, but I had trouble sleeping due to that phone ringing, as well as bright light from the gas station shining near my window. I wonder if that motel has transients renting rooms by the week or month, in addition to catering to travelers...I know that a lot of older motels (as well as some chains) would do this. I replied in another post about a Days Inn in Dayton, OH that shelters homeless and disability/SSI clients. Lastly, I stayed at another rundown motel in Columbus, OH...at 6:00 in the morning somebody knocks on my door... I'm in my underwear, groggy, answering the door, and it was a guy trying to sell marijuana. I politely told him no. From that point I wanted to check out. As I was taking my packages to the car, I noticed what was probably the same guy, sitting in front of a basement room, in a chair, fondling himself. I was glad I got out of there...that was the worst "motel hell" experience I ever had.
bruce2954 on 2011-11-20:
If you don't want to be disturbed, take the phone off the hook. No one should have the right to call you after hours. That's what you're paying for. If you don't know anyone there, there's no reason to open the door.
Rain on 2011-11-21:
The police won't do anything about it anyway. I doubt the hotel staff did it. Those chain hotels only have one person working at night. Strangers will call trying to fish out credit card numbers from you. Many hotels they can call straight to your room by just putting in a random room number and bypass the front desk completely.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Experience
Posted by on
Rating: 1/51
181ST AND STARK PORTLAND, OREGON -- I made an online reservation which was for a room with two double bed's. I received an email confirming my reservation. when my two Kid's and I showed up to check in I was told they didn't have an online reservation from me. I showed the lady behind the after hours widow my email which she wouldn't even look at. I was then told there was one room available with one double bed so I took the room. when my two children and I opened the door the room smelled bad. there was supposed to be a microwave which there wasn't one, the fridge had an open jar of mayonnaise and mustard, the bathroom door had graffiti on the inside bathroom door, and one of the other rooms had a broken window and wasn't boarded up or anything. needless to say I don't recommend this motel to anyone
     
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Know Before You Go
Posted by on
SAINT LOUIS, MISSOURI -- I have been working at a franchised Motel 6 location for nearly three years now. I have just about seen and heard everything. A lot of people who stay at a Motel 6 just don't know what to expect going in.

* We do NOT offer breakfast (and were only supposed to serve coffee until 10). That goes for ALL Motel 6s. Any of them caught serving breakfast can be fined.
* There are no hairdryers, ironing boards, or coffee makers in the room
* We allow pets. We try and leave some rooms completely pet free, but when you don't tell us you have pets that makes it hard.
* Many Motel 6 are owned by foreigners, and there is nothing wrong with that. Should they speak English? yes. Do they? Mehh there is a 50/50 chance with that.
* From the moment you check in you have FIFTEEN minutes to decide if you are staying there. After the fifteen minutes are up I am no longer able to give you a full refund. Call corporate, they will tell you the same thing.
* On the same note... If you are dissatisfied with your stay, threaten to call corporate. If they still don't give you a partial refund, go ahead and call. GMs are charged $50+ for complaints.
* Concerning the WIFI.. Yes are modems are out of date, but I have never had a problem connecting. I tell customers that we only guarantee service in the lobby, because I know it works in the lobby.
* A/Cs and heaters are turned off during the day as to save energy, so yes your room will be hot in the summer and cold in the winter.. give it ten minutes and your a/c heater should be fine.
* Don't use the ice buckets. just don't do it.
* ..bugs.. yeah they do happen. but we do everything in our power to get rid of them. I never put people in a room that I know has bug problems, or that have just been sprayed.

If you have a problem I strongly urge you to notify the front desk. But do not scream at us. We are just workers doing our jobs. We usually can't do anything other than switch your room. If you want to yell at someone save your frustration for a manager who has power to do something about it.

I guess what I'm really trying to say is, if you are spending $50 a night don't expect the same experience as you would get paying $100. We cater to the people who can only afford $50 a night rooms. That is a variety of people. We get strippers, hookers, drug dealers, felons, murderers, rapists, and rednecks... Not often, but it does happen. If that doesn't sound like something you can deal with, there is a Super 8 right down the street.
     
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Cwazychicken on 2012-01-11:
I'm sorry but I have to say I am one of those people who had horrible luck, and it was at one in st louis. I once went to a Motel 6 to stay for a night but ended up turning right around because there was hair in the bathtub, and it was not very clean. Luckily, Motel 6 was nice enough to refund my money and I went to stay at a better hotel. Also, it gave me the creeps, kids were staring at us really oddly, like they were watching us. the one I went to was in a rough neighborhood. Don't get me wrong, it was cheap but ended up paying about 30 bucks more for a nicer place that was more secure. Rather not take my chance at a place that get hookers, murderers, drug dealers and more.
Anonymous on 2012-01-11:
This is an excellent review of Motel 6. You should send this to the corp office and ask them to consider adding it to the website as an employee's personal account of what a typical stay at any Motel 6 is.
Retired Trooper on 2012-02-10:
I am so glad I have a motorhome -
FREAKAHLEAK on 2012-02-12:
GREAT REVIEW!!My wife is a hotel snob!(I'm just a husband!!!)We would keep driving if our only choice is a hotel with a # included in the name.We always inspect the room before check-in period. We "inspect what we expect"!!!
huskermom83 on 2012-02-13:
Wow! What an awesome Review!!! God Bless you for having the balls to say the honest Truth!!!

we here in the midwest, SD, have a Motel 6 here, and I must say, it is Not in the best part of town and the maids/house-keeping,are Not the cleanest, or nicely dressed/kept. If ya follow me
sad, but true....you get - what you pay for!
Jessie on 2013-07-15:
Yes. Great explanation!
This comment of yours should definitely be put up on Motel 6's website so that people know what they are in for before they stay.
I've stayed in several Motel 6's l around...and everything you said is true lol
You DO get what you pay for.
offmy rocker for staying on 2013-07-25:
Got scabies in one of two places ( Fredrick Md or Pittsburgh Pa ) both motel 6s... Hooker haven along some dowm low guys in Pttsburgh fleas dark and dirty outside ( what we thought were fleas anyhow ... June 15, 16 we stayed at these hotels 15 in Fredricks and 16 in pittsburgh started itchy burning in Pittsbugh and we were offered 50 dollars each as good will offer .. Well well well it's costing us 500.00 in doc and percribe meds alone .. hours of cleaning cost of having to go to laundry every day for past 3 weeks and then there is over counter meds we got itching creams , med powder , allergy pills so on .... The worse is not being able to have family and friends over having to tell them why and not seeing my grand children ! spending 7 to 20 dollars washing the clothes at laundry isn't doing much for my bank accout either .... 54 and 59 and never had this in our lives thank you Motel 6
Mikk on 2013-08-03:
I work at a Motel 6 and I am so glad to see someone speak up .and another note they discriminated against employees that are not Mexican . Very sad
Mom of 3 on 2013-12-21:
Just to let you all know the Motel 6 in Odessa , TX was remodeled and is 90$ / night... I stayed there for two nights and the room looks a lot better than before they remodeled but still 90$ is still too much!
vivian gordon on 2014-04-06:
I have had several reservation at the motel6 on brooks road in Memphis tenn it is ridiculous that you cannot get clean towels you have to wait 2 to three hours for clean towels and they half ass clean your room so they need to tell their guess to bring your on towels when coming to Memphis. this is the kind of mess that gives Memphis a black eye when they advertise one thing to get your money. and when they bring the towels they smell bad like they are not washing them they are just pressing the towels.I will not use this motel ever again and I will not recommend it to anyone. this type of service is unacceptable to the public and the health department will be put on notice.
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Taking A Stand Against Motel 6
Posted by on
YOUNGSTOWN, OHIO -- Is the worst hotel EVER! I paid for a hotel because I was having some family issues on August 24 and handed in my key August 25, the very next day August 26, I see a charge of 125.00 o! I called the motel and talked to a guy at the front desk I asked him what was it for he said probably for a blanket I asked why would they charge me for a blanket and the hotel room he said the blanket that was stolen accusing me of stealing the comforter, which I did NOT TAKE.

When I left it was there so when they noticed it was missing, instead of calling me because they had my number or emailing me because they had my email first I could have come right back and so they could see that I didn't have it or could have asked the people that were leaving at the same time as me and maybe have come with the culprits, or even have a type of surveillance they charged me for a blanket I didn't even steal!!! I have never had to deal with this situation and I shouldn't have to pay for it b/c of this I am 120 dollars in the negative which I needed my money I am struggling college student.

I called the hotel the guy said he would have the owners call me which they never did the desk guy called me!!
     
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Anonymous on 2010-08-26:
That is the #1 reason I ALWAYS pay cash when I stay at a motel/hotel. With cash, they have no way to try to scam you. I too often hear of this same scam. If not blankets, it's pillows. Society has become too "plastic" and it comes back to bite you every once in a while. It may seem more convenient at the time, but in the long run it isn't always that way.
Anonymous on 2010-08-26:
A lot of hotels require a credit card or deposit or you can't check in. A word to the wise- USE A CREDIT CARD not a debit card. You have pretty much no protection with a debit card. If you use a credit card, you can dispute the charge.
Anonymous on 2010-08-26:
Prince> I travel on vacation every single summer, and I've yet to find a hotel that won't accept cash. They will however require an additional deposit, usually anywhere from $50-$100, but at least that is returned upon check-out. I've even had some radio the cleaning lady and get a verbal confirmation that the room is satisfactory before getting my deposit back, but at least it is taken care of right then and there, and not deducted a week later unexpectedly.
Anonymous on 2010-08-26:
Ladytech, have you disputed the charge with your bank/cc? I've never ran into this problem, but I always wonder what happens when a customer disputes it? Unless they have proof that you took it, I don't see how the charge would hold up. Good luck! And btw, I doubt a comforter at a Motel 6 cost $125 ...this place sounds like it's just trying to scam its customers any way they can.

Justice, I need to know where you're staying...they actually radio the cleaning lady to check, that's amazing! Every hotel I stay in, and I travel a lot for business, requires a credit card on file. A lot of places won't even accept debit anymore or if they do, they do an automatic hold of $100-$150, and you get that back 3-5 business days later.

Helpful on 2010-08-26:
I was about to suggest the same thing as JC. Simply stated, if they can't prove you took it, the charge will not stand. Just dispute it.
ladytech26 on 2010-08-28:
I am disputing it! I contacted the BBB and complained and requested a refund! I am trying my best to fight this!
Weedwhacked on 2010-08-28:
The BBB? They can't do anything for you.
ladytech26 on 2010-08-31:
Then who will? I disputed it with my bank also
ladytech26 on 2010-09-21:
Moved From Other Review: Okay so most of you have responded to my review of Motel 6, so I disputed the charges with my bank and it was declined saying that there were items (instead of an item) missing from my room in which no one has substantial proof and now I'm stuck with an overdraft fee on top of the amount they charged so it my one night stay has turned into lifetime of misery b/c I cannot afford to 125.00 on top 34.00 so it will be eventually submitted to the collections agency which will hurt me even more being that I have no credit!
bhskittykatt on 2010-11-04:
Have you contacted the Corporate office? I work for the same chain, and we don't charge for missing items at our location. The Youngstown location is a new franchise that was converted, so they may do things differently (I work for a corporate-owned one, so I can't speak for franchises) but it still wouldn't hurt to contact the big office. 1-800-557-3435 is the number you'll want to call to reach them.
Vera Marie on 2012-01-13:
Another GOOD number to have is the Carrolton office which is a 'burb of Dallas TX, 972-360-9000 the CEO is Jim Amorosia and if you have Linked-in membership you can email him DIRECTLY. Just google that name. Even if it is a franchise, it's their brand name so they DO care, I promise you. I feel so sorry for you on this, the blankets in Motel 6 are just junk, for 120 34$ you could have gotten some REALLY nice bedding. I hope that this helps. THE BBB is just a complaint collection center, they can't do anything and should really be shut down, they are USELESS!!
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Dissatisfied with stay
Posted by on
KALAMAZOO, MICHIGAN -- We just got home after staying at Motel 6 in Kalamazoo, MI. for 3 nights. It was horrible, we reserved a room a few days ahead. The sidewalk was a sheet of ice and had not been salted, my son and niece fell luckily neither got hurt, called the office no apology just excuses to why it wasn't salted(the snow and ice had stopped coming down more than 12 hours before so they had plenty of time). They said they would be up to salt it right away, still wasn't done til the next morning.

Our room was filthy, garbage on floor bugs and hair in the tub, the sheets had not been changed they were all wrinkled, hair in bedding, and had lipstick on them, as well as burn holes in them. Called office got switched to new room, should be better. sheets clean, went to bed.

In morning getting kids ready for day noticed the side of box spring was completely ripped open. Not safe when you are traveling with a 2 year old and 4 year old, they could get hurt trying to climb in and out of bed. Had to go though we were late. We got back that afternoon, room service had been in as garbage was emptied, towels were ALL gone no replacements, soaps were ALL gone so we can't wash or dry hands. Our nonsmoking room smelled like smoke because the housekeeper smoked while they cleaned, we even saw them doing it in a room near us. So we went down to office this time talked to manager. We got fresh towels and he sent room service to bring soaps.

Also got switched to another new room, was told they are doing renovation that was why bed and bedding were so bad. Refunded $20 and gave us a bunch of coupons, oh that makes it all better..not. This room actually had clean bedding, although there were burn holes in them and the room was cleaner, not clean but better.

The next morning my 4 year was wanting a bath so we went in to get it ready, we barely moved the shower curtain, and the rod fell on my head, thank goodness it didn't hit my 4 year old. I started her water and guess what the tub wouldn't hold the water, the drain plug wouldn't seal. I called the office...again, they said "you're checking out today" very happy not concerned as to my head, told them no one more day. They said "...oh...we'll have someone come fix that then" in a disappointed tone.

I was so happy to be leaving that place when we checked out. I've stayed many places and never had an experience like this. I will never stay in a Motel 6 again, I'd rather sleep in the car. I don't care if a place is under renovation I paid for a clean safe room and didn't get it.
     
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Inat on 2010-02-14:
sounds miserable - but you get what you pay for. Was there a hilton nearby?
i_am_canadian on 2010-02-14:
I agree. Although there's no excuse for poor service or quality, hotels are something you should try not to scrimp on. For the future if there's one available, I recommend a Residence Inn or Holiday Inn Select. Motel 6 just has too poor a reputation for me to ever take a chance on one.
Anonymous on 2010-02-14:
I don't expect a high-end room when I stay at a cheaper place, but I also do not expect garbage in the room and unchanged sheets. I do not expect to find no towels and soap. At least the management tried to be accommodating, but the OP deserved a lot better overall service.

You get what you pay for, yes, but the OP did not pay for garbage and hair and lipstick on the sheets. (Just another example of this site declaring "It's the OP's fault.")
Soaring Consumer on 2010-02-14:
Completely inexcusable. The picture told all before I even read the review. Voted helpful.
old fart on 2010-02-14:
Motel 6's are basically "hot pillow" establishments...
Anonymous on 2010-02-14:
Good grief, that was nasty!!! Myself, I am a fan of Hampton Inn. Not too expensive, always clean and consistent.
Nohandle on 2010-02-14:
I, too, expect a room to at least have fresh bedsheets, garbage cleared out and towels and bathsoap in a clean bathroom regardless of the price. We've all rented, because of varying reasons, somewhere we might not have otherwise chosen had we known beforehand. I did stay in a very nice place once when the tub drain plug didn't work either so I just put a spare bathcloth in the drain for the time being. It was repaired the following day.
PepperElf on 2010-02-14:
I stayed at the HI once. it wasn't bad. basic room and clean.
i_am_canadian on 2010-02-14:
I don't think anyone here is trying to blame this matter on the OP, we were simply making a suggestion for the future. Motel 6 is notoriously bad quality, I'm just sorry this person had to stay there before they found that out.
bruce2954 on 2011-02-28:
The best place to stay would be at a small local motel where the clerk is usually the owner. They often inspect the rooms personally.
jktshff1 on 2011-02-28:
Bruce, got to disagree, the small local hotels I see in my travels usually belong in the red light district.
Linda Longworth on 2014-07-07:
We stayed at Motel 6 in Ft. Collins, Co. 3900 Mulberry St. We did not like the appearance when we pulled up but we had had a hard time finding a place due to the Stampede going on in Greeley. We were there for it too. The room was nothing to brag about but we decided we could tolerate it as we had so many things going on with family the entire weekend and would be there only late at night until early morning. We did not get our rooms cleaned at all, no fresh towels, 0 wash cloths, never had the trash emptied, or beds made. We were there for 3 days. Most of the rooms appeared to us to have entire families living in them. There was constant noise, party type sounds going on and we did not have a place to park at all. We were advised to park at Waffle House and then had our vehicles towed............it was a nightmare and ruined our image of Ft. Collins in general. The manager was zero help, and even told us we would be banned from ever staying there again.............just unreal experience. This was over 4th of July, 2014!!!!!!!!
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Horrible experience..... @ Motel 6 El Paso East #1367
Posted by on
EL PASO, TEXAS -- Motel 6 El Paso East #1367

Where do I start off? The musty smell of the room when entering or the knife holes on the walls or the mildew in the bathroom?

Well, to start off I travel a lot. I choose Motel 6 for its price and its close to where I usually end up working. And I have stayed at many Motel 6's across the West. But this time I chose to leave after one night of staying in this dirty room. Dirty being an understatement of course. I'm going to just list off the stuff in this DIRTY room instead of talking about it too much....

- Mildew Stains across the ceiling right at the Main Front Door.
- Stains from spilt coffee or possibly even pseudo painted over blood stains (couldn't tell).
- Knife holes all over in the wall above the TV and Door area leading into the bathroom.
- Bath tub was someones dump for excess paint which was peeling up in huge chunks and very sticky while trying to attempt to take a shower.
- Fuzzy mildew spots on walls and ceiling had mildew stains as well.
- Floor in bathroom wasn't swept it had previous persons personal body hair on the floor.
- Personal body hairs stuck on the shower curtain.
- Bathroom door falling apart.
- Gang sign written into the inside door frame of the bathroom.

I went with 3 other guys that I work with, in their room one of the mattresses was torn up to shreds and was explained to me that they thought either a rat or some cockroaches were going to come out of it. It just looked horrible. We tried to complain about the rooms but 10 min after we checked in the Office was closed and the attendant was unable to be reached. I took pictures of all that I saw in our room #209. No pictures of the other room. It was just BAD Customer Relations to let people stay in a place so dirty.

The next morning we were able to get our money back at 6am. Only bonus to the stay is that they had hot coffee already made.

Do Not Stay at Motel 6 El Paso East #1367. We had rooms 209 and 210.
     
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Anonymous on 2010-01-08:
A Motel 6 in El Paso? Are kidding me?
All four of you should be quarantined for that !
momsey on 2010-01-08:
That sounds and looks horrifying. There's a lot of hair in the drain. *gag*
Inat on 2010-01-08:
ewww..I wouldn't take off my shoes in that place; let alone shower :(
PepperElf on 2010-01-08:
yeah but if the place was that nasty would you really want to put anything they made into your mouth?
Skye on 2010-01-08:
Wow, that's hideous. We've traveled a lot, and thank goodness never came across that.

By the way, one thing I do is, bring my flip flops, one pair for the shower, and one pair to walk around the room with. It just skeeves me to think of being barefoot on a hotel/motel rug, no matter how high end the room can be.
Sey on 2011-06-22:
NOTE: Ask to view the room BEFORE making a payment and report any health or building violations!
That's what I learned during my ordeal.
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