SACRAMENTO, CALIFORNIA -- Our observations in our room: Horrible smell upon walking into the room. Door latch dangling from one screw, obviously broken. Bed duvet cover was covered in stains. What appeared to be a poop smear on the headboard AND on the bathroom floor.
The bathroom was gross: white tile filthy, grout moldy, shower curtain clearly moldy, shower bench left rust stains on several places on the floor tile, shower head desperately needed replacing, NO counter space, a roach crawled across the floor and I squished it into a tissue. No blow dryer or little lotion bottles or little shampoo bottles or tissue.
The TV stand hadn't been dusted in what appeared to be a long time. We were given one towel, one wash cloth and one hand towel!!! We had to put our whole body weight on the front door for it to latch closed.
Security asked us to move our car because it was backed into the spot (against the he said), yet they did nothing about the cars that were parked over the parking spot lines preventing anything but a smart car or a motorcycle from using the already limited parking! This amazed me! Basically I would have left and found another place to stay if the area wasn't sold out due to the festival we were attending. I was horrified at the filth and had to wear shoes at ALL times in the bathroom AND shower in fear of catching something.
I have stayed at many Motel 6's in my day and never have I encountered anything like this. This owner takes NO pride in his motel and they clearly don't check to see if their housekeeping staff is doing a good job or not, or they just don't care.
OMAHA NE -- I book a week stay at Motel 6 on J St in Omaha, NE. The night I checked on I noticed the bathroom door was broken and the sink stopper was stuck on the sink. I called down to the front desk and I was told that he will have the maintenance person take care of it in the morning. The next day came I showered and the shower curtain that was up did not prevent the water from getting on the floor so again I called the front desk.
Later that day the front desk person came down and glued and taped the bathroom door where it was broken and fixed the sink stopper. Everything was ok until I woke up the next morning to large cockroaches crawling up the bathroom walls. Omg! I was upset now thinking they could be all in my items that I had there. I walked to the front desk and was handed roach spray. I explained to the front desk that I'm not your exterminator nor are you going to spray that on the room where I have my pets at.
He said later that morning the manager will be there so I could speak with. During the time that I was waiting I saw about 10 roaches. I stated later that morning to the manager that I wanted to check out because I cannot and will not pay to stay on a roach infested place. So instead of trying to accommodate, the manager then bumped our nightly rate up to the original rate which was $15 more a night than the weekly rate we paid because we wanted to leave, which is not right. How ridiculous! Pay the extra to stay somewhere else!
TUSCALOOSA, ALABAMA -- I recently stayed at the Tuscaloosa, AL location and was appalled by the poor hygienic conditions and deplorable condition of my room. The toilet had not been cleaned (still had fecal stains on the seat as well as the bowl), linen on one of the beds was not changed from the previous occupant (hair was still on the pillow linen as well as tell-tale creases on the fitted sheet and crumbs of an unknown nature), the shower did not have hot water and the handle required an associate's degree in maintenance to get the tepid water that was present).
The floors seemed as if they hadn't been cleaned in ages (my flip flops stuck to the floor and my white socks are now ruined and brown), and the television had more "snow" than picture. I was completely uncomfortable in this room and had I had a choice to pack up and leave I would have if other hotels were not completely sold out. The cleanliness of the room was beyond neglectful and certainly not what I paid for at your exorbitant rate of 3 times your normal rate.
In addition, I am deeply appalled at the way I have been treated by management and the customer service department. I was reimbursed 25% of my stay by the hotel franchise and was told that the location manager would contact me for further discussion. Through numerous attempts by the franchise and my own attempt to call the location for over a week, I am repeatedly told that the manager "just stepped out a minute ago". I have yet to speak to anyone from the location.
To add insult to injury, I was just hung-up on by a senior agent when voicing the disrespect I have received by the location as well as the area management. I was not loud, rude, or disrespectful at any point during the conversation and most disappointed - to say the least, that I have been treated as such from a "supervisor" of a national company. Truly stellar in making the customer feel appreciated. I will not give this location or the franchise any rating at all because they are not worthy of any person's hard-earned money. A traveler will be better suited in a city gutter than the conditions I was exposed to and the poor treatment I have received from the company.
KALISPELL, MONTANTA -- My wife and I stayed at Motel 6 #290 in Kalispell MT on July 17. Our experience was so awful, I'm not sure where to begin! We checked in, were given room 221 and hauled in our luggage. Upon opening the door to our "non smoking" room, we were immediately slammed by the strong smell of stale tobacco smoke. I called the front desk and got a busy signal, over and over for 30 minutes. When I finally got through, the desk clerk (**) said he didn't have any other rooms, but would send someone up with some air freshener. He called back about 5 minutes later and said he did have a room (223) and would bring us keys.
We hadn't unpacked yet, and by now had discovered that the A/C unit made a lot more noise than cool. We waited 20 minutes and no one came. I called the front desk again, and ** swore (and I mean SWORE) he didn't say he was bringing me keys, and that he had to stay at the front desk, and "If I wanted the ** keys I should come get them." Room 223 smelled good and the A/C worked. However, the room had NOT been made up. The beds had been slept in, the towels were used, and the sink had toothpaste and other debris in it. My wife went to the front desk to get sheets and towels. They had everything except bath towels.
On the way back to our room, we ran into another guest who asked, "Where did you get the sheets?" Apparently she had been there for 3 days and her sheets had not been changed. Her room also had bed bugs and she had the bites to prove it! At least we weren't paying $140 per night like her! We stripped down the beds, checked for bugs and remade them figuring the worst was over. Fat chance! An hour later we discovered that the toilet was clogged. I flushed it dozens of times. Each time it took the bowl about a minute to drain. Nothing would break it loose. I even filled up the waste basket and "bucket flushed" it 6 times to no avail.
By now we're tired, dejected, and just needed some sleep. We drove 665 miles and 11 hours to get to Kalispell. We decided a hot shower and an early retirement would hit the spot. Sadly, on full hot, the shower wasn't even lukewarm. We got clean, but not refreshed. Spend a little more and stay somewhere else.
WARWICK RI, RHODE ISLAND -- My cousin and I arrived to the motel that was Chosen by her boyfriend since he was taking a plane from Chicago to Rhode Island. We all got together just to suffer a dump load of a 1 star motel. I was assuming it would be maybe a 5 or at least a 4 star motel.
Now getting to the subject. We now realize that nothing is provided or even decorated done. One little soap and only three of us at the motel. One small towel that does not cover the entire body, 2 rags and not even 3 or more. No small Refrigerator at least, not even a microwave provided. We have to sit here and go all the way to the lobby just to heat our food and walk back to our rooms with a half cold food.
Come on Motel 6. And then you have beds with burn holes in the blankets and the sheets too and everything on the bed smells like cigarettes. You have absolutely no damn pride to even be responsible of your own Job to even save the day and help us all with our issues. You guys have only 1 WiFi router box out of all the motels. Please fix your dysfunctional motel. May God pray for you.
ASHLAND, VIRGINIA -- I stayed in your Motel 6, as I have many times over the years, so I generally know what to expect. However, I stayed in Ashland VA, on Oct 16th in room 152, and it was shockingly awful. The phone did not work, the floor was cover in a slime, where I had to walk in shoes as not to catch something from the floor. It was cracks in the walls baseboards where insect, roaches, and mice droppings on the floor, I was just too tired after driving from New York City to leave so I endured it. But I simply can't stay there again after this dreadful experience.
I'm letting you know so others won't have to suffer what I did. I even asked if I could have a late check out since I didn't check in until after 1 am, and was told no I had to be out by 11 maybe 11:30. Yet the motel was empty now I see why... shocking. I wrote to the head office expecting a complimentary room and was told no. So they never have to worry about me every staying there again.
BROWNSVILLE, TEXAS -- My husband and I decided to get away for a couple of days so we rented a room and it was the worst motel experience ever. We wanted a room with a single bed but there were none available so we took a double bed room. When we walked in it smelt like mold or something, then the bathroom light went out in the bathroom. I talked to the front desk and they said they had no other rooms available and that they would have maintenance come up and fix it. They never showed up to fix it, so the whole time there we had to take a shower and stuff in the dark.
The first desk help was rude and spent more time on their cell phone. They were not willing to do anything for us. Then tried enjoying the pool and there were kids running around and throwing ice at each other with no adult supervision at all. Then the day we were going to leave we went to enjoy the pool and they locked us out of our room at 1030 when checkout was at 12. Will never stay at another Motel 6 ever again.
MONTEREY, CALIFORNIA -- At the downtown Monterey location I was physical threatened and almost attacked by their associate named RG **. The fact is no matter what disagreement people may have with the situation the use of physical violence or threats is never appropriate and it's never professional. This happened in the main office in full view of other customers and the manager Sweety ** literally had to physical hold him in order to avoid violence on his part. This event definitely put a dark cloud over what was supposed to be a 3-day anniversary visit to Monterey for me and my wife. Never have I ever had this kind of experience at any Motel 6 which has normally been great.
FAYETTEVILLE, NORTH CAROLINA -- After driving for 10 hours, we were very tired. We decided to spend the night at the Motel 6 in Fayetteville. The room price was ok but if we wanted WiFi it would cost another 2.99 for regular service or 4.99 for the premium service (which the desk clerk said didn't work?)! Little things do mean a lot like, there was no bar soap to wash hands, no Kleenex tissue, I needed a pen to write but no pen or paper was available, we found cereal on the floor and a dead fly. Top sheet of the bed a cigarette burn in it. Just didn't feel clean. We will not stay at any Motel 6. Don't trust them.
JONESBORO, FLORIDA -- Room appeared clean but smelt like urine. Beggars outside front door with children. Loud people roaming hall in middle of night. Turned light on at 5am and had cockroach in my bed. Told front desk and he said sorry. Checked out right after packed up at 6am. Never again. Trying to call headquarters to let them know.