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Rude Management
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

NEWBURY PARK, CALIFORNIA -- Arrived at motel with a secure reservation from Booking.com. The receptionist insisted that I provide ID for both myself and my spouse. When I asked why, the manager insisted that I read a single spaced full page, addressing all of their rules and regulations. When I told them I did not want to stand there and read that before being allowed to check in they told me that I was being rude.

What it really came down to was they were Indian and when they gave an order to a lower inferior person - a woman, I was supposed to jump to it immediately. My husband was standing behind me and heard the entire exchange.

We told them to cancel our weeks stay there and we left to find a more inviting, welcome, place to stay over that Christmas week. It was as if they deliberately provoked a confrontation. No woman here in the USA should be treated like this. We had traveled more than 2500 miles only to have the door slammed in our faces. The parking lot was entirely empty of cars. You have to wonder if they treat all of their arriving guests with such esteemed hospitality.

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Overcharged
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LIMA, OHIO -- I made the reservation 2 weeks ahead of time. When I arrived. I was told my reservation was only for 1 night. I had a confirmation number for 3 nights, they fixed this. When I ask about the price I was told the room was 79.99 a night. I again referred to my confirmation with the price of 59.99 a night. I was told that it was the 79.99. It was too late to go to another room so we stayed. The 3 days we were there not once did the housekeeper ever come into the room to clean. I had to go to the office twice to get towels, tp and garbage bags. We had to empty our own garbage outside in the bin.

When we checked out the charge on my bill was 80.99 per night. I was suppose to get an AARP discount. I have turned this into my credit card company. My friend also stayed at this place and also was charged a bigger price than she was told when she reserved the room. The place isn't clean and the children of the owner were riding their bikes one with training wheels around the parking lot. You had to be careful you didn't hit them. These are not Americans who own this hotel and I don't think being clean is something they know about as I have noticed this at other hotels owned by these people.

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Getto Room, False Advertising, No Working Locks.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OKLAHOMA CITY, OKLAHOMA -- On November 07 my wife and I call the reservation line and requested a room with a queen bed. We were told there was one at the Motel 6 1800 E Reno Oklahoma City. We arrived to find a FULL bed, not a queen. We dealt with this. We decided to check the bed and furniture, a habit we are into now. I attempted to lock our door, only to find the locks would NOT work. Upon more inspection, I found a number of other thing.

A LARGE wet stain on a chair. Dried spit on the carpet. A hole in the wall BY THE SINK, with wiring hanging out. The restroom was so filthy that we had to use our towels to clean it. (they refused to come and clean our room unless we paid EXTRA cleaning charge.) The vent behind the toilet was half hanging off the wall, which fell off later that night striking my wife in the head and leg. In the end, DO NOT GO TO MOTEL 6 ANYWHERE. We WILL be contacting our Attorney over this mess. If you have had similar experiences with this chain email me **. We as consumers should not have to deal with these kind of Companies. Please see the photos.

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My Experience
StarStarStarStarStarBy -
Rating: 5/51

MODESTO, CALIFORNIA -- My experience at the Motel 6 in Modesto on Orangeburg was great. I was in town visiting family, the staff was very friendly and the upgraded rooms were very nice. Had no issues my whole stay and the price was very reasonable. I will definitely be returning.

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Booted 3 Homeless Women
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLESTON, SOUTH CAROLINA -- Around midnight after a 3 day stay, Motel 6 had the police come and escort 3 very nice ladies from their room... All 3 were half asleep and close to tears... I heard something about damage to the room... one of the women said it was damaged before they got there. The police was disgusted with Motel 6 actions and let them take their time packing up. We left the next day and will never again use motel six. What a sad way to treat your customers.

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Huge Bed Bugs!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ROANOKE, VIRGINIA -- I was using the bathroom and seen two in there lying in bed and one walked across my laptop.

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Manager Not Taking Responsibility for Checking Mattresses That Are Nasty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DOUGLAS, ARIZONA -- We came in the afternoon about 3 o'clock. I wanted to rent a room and the lady was very nice upfront and she said, "I'm sorry but all we have is an upstairs smoking unit that is nice and clean." My son and I went upstairs the room had a smoke smell, like smoke real bad but it was okay we needed a place to stay. Well we lay down and try to hook up the TV. The TV did not work so we went to Walmart and bought a new plug-in wire for it and the TV still would not work.

We went to the office and they gave us another room, it was a lot cleaner and better carpet but the bedding looked very dirty and worn out. So we took the comforters off. The corners of the sheets were worn out and would not stay on the bed, so I pulled them down. We went to sleep for the night.

We woke up the following morning and the sheets are balled up around my body. It was the grossest thing that I have ever seen in my 58 years of my life. Rollover and got up and looked and there was a giant blood spot 12 to 14 in diameter on the bed that looked like some woman had a problem and left a bloodstain on bed. It was gross, it actually looked like a pregnant woman had sat there and her water broke. I am so sick about it.The money that they gave me back did not satisfy me. I should have somebody from corporate get a hold of me, otherwise I will publicly broadcast on every network and every news place I can ring till someone from corporate contacts me.

I am appalled to let you know that Motel 6 did not take care of their beds. Somebody in this office should do something about it, it is horrible. I hope nobody ever in our life stays at Motel 6 in Douglas Arizona. How would you like to wake up in somebody's nasty blood. I went to the office and they were so embarrassed they did not want us to talk to the manager.

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Bed Bugs, Broken Sink, Cold Water
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MUSKOGEE, OKLAHOMA -- I was in Oklahoma on 05/21/2013, and I checked into Motel 6 at 12:30 am on 05/22/2013. I opened my suitcase, put on my pajamas, and left my suitcase open on the bed with me and went to sleep. I woke up feeling awful. I turned the shower on, but it was taking forever for the water to get hot. I turned the bathroom sink on, and it too was taking forever to get hot. I went to my suitcase to get the clothes that I was going to wear that day, as I left the water running in the sink and in the shower. I heard the water splashing on the floor. I went to turn the water off, because there wasn't a pipe under the sink to catch the water. Keep in mind I'm naked.

I grabbed some clothes to put on and went to the office to ask for another room. They did not have one available at the time, and so they asked me to come back. In the meantime, all of my items are in the room. I returned to the motel to get a key to the new room, and asked if they moved my items for me (2 suitcases and a laptop). They said, "No, but here is a new key and you can move it yourself." Somehow, the original room (228) would not accept the key to get in.

It's 5 AM and I am walking back and forth from the motel lobby to this room, each time explaining to the employee, that the key is not working. I advised I had to get my items out asap. I had to be in court with ** at 8:30 AM. They could only say we are sorry, but we cannot get the door open. They gave me a key to a new room (122), and I asked why. If all of my stuff was locked in room 228, what good would it do me to have a key to room 122? They finally opened the door to room 228 at 8:37 AM. Of course this was too late, no shower, no make up. I changed clothes, and went straight to court.

In the meantime, I'm itching like crazy. I assumed it was because I did not take a shower, but the itching was intense, like something was on me. Come to find out, I have numerous bites all over my body. The room was infested with bed bugs. I had to drive back to Nashville, TN with a hair brush scratching the whole way. I ended up going to the hospital to get medication to cure this mess. I ended up staying in the house the whole holiday weekend. I missed out on my holiday pay at my job, and I was supposed to be on a boat a Percy Priest Dam with some friends.

I am still stuck in the house, because the dr. at the hospital could not determine if I only had bed bugs, and not scabies. To end this long dramatic incident. I had to throw away both suit cases, to prevent from bringing these bugs into my home. I want to be compensated for this mess.

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Horrible Treatment at This Motel 6
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOLLYWOOD, CALIFORNIA -- Sadly me and Motel 6 may be breaking up after the terrible ordeal I just had last night at Motel 6 at 1738 North Whitley Avenue, Hollywood, Los Angeles, CA 90028. And yes I have had what I considered a long term relationship with Motel 6. They were my choice hotel for years especially because I often travel with my beloved pooch. Right now I type this on my tablet at a LA Quinta Inn that helped me out last night because I was treated so terribly at Motel 6. I just left finally and have traveled all the way from phoenix Arizona and was tired, exhausted and lost.

I guess the employee who was at the front desk named ** made it a point to me that I had made a huge mistake calling the customer experience number and complaining to them about my bad check in experience that he had overheard me in the lobby. I guess the lesson learned here is equal to that lesson of not returning food if there is something wrong with it or it will come back spit on?

Motel 6 employee made sure to spit on my hotel stay experience enough that when I saw a roach crawl out of my air conditioner that was final straw (normally I would have just killed it & not worried about it) but not before I was talked to rudely again when I even tried to ask since I would no longer be staying could I get my money back. And yes I did tell them about the roach and was called a liar.

I contacted corporate who assured me they would settle all this and emailed me a response letter with a report number > I hope they are indeed going to take care of this like they promised and refund me my money. If not I will definitely be disputing this with my credit card company, have the charge removed and never stay at a Motel 6 again :(

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Terrible Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PISCATAWAY, NEW JERSEY -- We are a party of 5 and booked 2 rooms for 3 nights. Today (Saturday), 10/25/2014, we left early to go sightseeing in NY. We arrived back tired at 5 pm to find that our rooms were not cleaned. I spoke to the clerk at the front desk and asked her why the room was not cleaned. She advised that they had problems with their machines and they had sorted it out. She told me that my room was being cleaned now. She did not have a clue as to what was going on. I told her that the maid had gone to the end of the building to start, that we were already here and that our room should be cleaned. She was abrupt, rude.

I also became annoyed and told her that we had paid upfront for three nights, that we expected service we had paid for. Their prices are NOT cheap. I mentioned this to her. She said I could take my money and go somewhere else. I told her that I was going to give the motel a review on different sites. She said she did not care and that I could whatever I wished.

It's not as if the motel is of a high standard. There is no security for their cars and a sign is posted outside. It is next to a pub which blares music loud. The motel has lots of people doing all sorts of things here, with visitors to occupants taking up most of their parking. Guests are left without parking. Yet, towards the middle of the night, the parking suddenly starts getting empty. I would never, ever stay at this motel again. Their service stinks and they have an attitude making you feel that they are doing you a favor to house you.

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Motel 6 Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 109 ratings and
246 reviews & complaints.
Contact Information:
Motel 6
14651 Dallas Parkway, Ste 500
Dallas, TX 75240
972-386-6161 (ph)
972-991-2979 (fax)
www.motel6.com
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