TALLAHASSEE, FLORIDA -- This was the worse hotel I have ever seen or stayed at in my life. Not only was the quality of the room was disgusting, the management, the front desk staff, and the housekeepers did not care at all. Being an employee of a hotel chain, I know how a room should look and what the staff should do about it. Here is a formal list of complaints to help you know the truth about Motel 6:
1) When we first went to check-in at 5:30, the room was not done but she said we can wait outside and a housekeeper would come around. The housekeeper asked us if she could skip vacuuming and all she did was spray a freshener and change the sheets. There was no soap available in the room, the top sheet had old blood stains on them, and the floor was covered in dirt and fuzz from previous stays.
2) After the housekeeper left I was in shock. Although I did take a lot of pictures of the condition of the room I do not see a place to share them on here. So let's start the list: mold on the ceiling, there was feces stains left in the toilet, the bathtub was covered in mold, the sheets did not fit on the bed, the TV did not work, the telephone had buttons but that's all (no face-plate), the AC knob fell off and was covered in dirty hand stains.
The front door looked like it had been kicked in a few times and the lock broken, all the caulking in the bathtub was green, the bottom borders on the walls were coming off and were completely black and filthy. If all that is not enough, there were roaches and BLOOD ON THE SHEETS (must repeat that).
3) After calling corporate and having almost every rude housekeeper come into our room and having nothing done about it, I couldn't stand it anymore. I was 5 hours away from my home, every other hotel was sold out, and we were stuck. We got switched to another room which looked like a palace compared to the last except for the roaches in my sheets and hair all over the bathroom floor.
Seeing that it took 3 hours for us to get another room and for them to finally realize that their establishment was a disgrace to hotels anywhere in Tallahassee, I could no longer deal with the imbeciles that ran the front desk so we went to a Walgreens down the street and bought a bottle of Lysol and then found new sheets.
4) The housekeepers walked around property in Mickey Mouse pajamas and regular clothes. When they checked the condition of our room, they said things like, "Oh honey I can't clean up there" or "I got some mildew spray but it ain't going to help that none."
They also walked into our room without knocking or anything to make sure I wasn't lying about the room condition and after they saw it, they DID NOTHING but walk out and roll their eyes. (Mind you during this whole time I was polite because I know the difficulties of working at a hotel.)
5) The front desk staff took 30 minutes to check us in and were very rude to everyone in front of us. I would like to mention that I was told 1 of the 2 front desk people were new BUT the entire time she was helping someone she had her head resting in her palm like she was bored helping a guest.
The second front desk representative was the manager who was not offering ANY help to the new girl and who was the one "helping" me. She had to be one of the worst hotel managers I have ever seen in her organization skills, her politeness, and her customer service etiquette.
This hotel needs to be put under new management, the rooms gutted and remodeled, bombed for bugs, and every employee needs to learn how to speak to guests and do their jobs. Let me repeat, this was one of the worst hotels I have ever had the displeasure of staying at and I am going to re-post this on every possible consumer website to warn people to save themselves the trouble and avoid this property and hopefully this entire chain. "Clean, comfortable rooms at the lowest price of any national chain." Seems to me that they need work on their advertising campaigns.
FAYETTEVILLE, AR -- I was not feeling well due to blood pressure problems and I live quite a ways from work, so I decided to just stop in and get a room for the night and rest. First thing I aksed for nonsmoking room. I was given key to room 124. I immediately smelled smoke. My allergies went through the roof but I was sick and just wanted to lay down. Pulled covers back, quilt had cigarette burns (I took pics of this).
No shampoo only small cheap soap (was told by manager Motel 6s does not provide shampoo), carpet was filthy, stained, big stains, I wouldn't let a dog lay on that carpet. Remote to TV did not work and worst of all I wanted to relax in a hot bath and found the water to be cold after running it almost half full. Called front desk and was told by clerk hot water heater was broken and maintenance had worked on it but there should have been warm water. I said "No the water was cold, not even a hint of warmth at all."
I got nowhere and finally just redressed and packed. Went to front desk, manager came up and asked what was wrong. I said "no hot water, remote probelms, smoke etc." He vehemently denied the hot water heater was broken even though clerk said so to me. He said he would give me another room for half off. I decided I didn't want to stay and asked for a refund, I had been there only three hours. He said he would not refund the money because I had been there too long already.
He said it did not smell like smoke, he knows this for a fact. I stood my ground with this man and he finally gave me a full refund but threatened that he was going to inform all Motel 6 owners of other places because he knew people and I would never stay in another Motel 6 again. I said I did not care. He asked for the key, I gave it to him, he then accused me of stealing towels. I had stopped and bought a change of clothes and a few toileteries before checking in and I said "I did not steal from you. I am a hard working person and do not need to steal from a cheap motel."
I calmly gathered my things and left with his ranting and yelling back and forth in the background. No I am not a predjudice person, but this man was clearly a person of Indian origin and was running this business as he saw fit instead of for the customer. I know it was a forty dollar room and I was not asking for satin sheets but hot water would have been nice to have no matter what the price. This motel is not even fit for a flop house. I do not recommend this place at all and trust me, if the Motel 6s are all like this I won't stay at one even if it were my only choice.
GOODLETSVILLE, TENNESSEE -- I live in Kentucky and had to evacuate from my home due to the devastating ice storm 2009. The closest available place to stay without having my children sleeping on a cold floor of a shelter with no heat for yet another night was Nashville, TN.
We called ahead and made a reservation for two nights at Motel 6. On our second night, my family went out to dinner. When we get back there was a new neighbor next door. Our new neighbor did not have his curtain closed and of course we see that something is wrong. He was jumping and throwing himself all over his bed at the time. I mentioned it to my husband and we went on into our room. Our new neighbor was consistently bumping the walls to the point they were causing the walls to vibrate.
Suddenly, my children did not feel so safe anymore. We had a very hard time getting the children to sleep for all of the noise the new neighbor was creating. We called the front desk to let him know of the racket and let him know what we noticed when we came back from dinner. He did let us know that he would take care of the problem.
He did call us back later to see if the noise was continuing and we told him that it was. He informed us that someone else had paid for the neighbor's room and left him. He also suggested that I move my family to a different room if we did not "want to be bothered". I let him know that I was not going to move my three now-sleeping children.
About an hour later the noise still going on, my husband then calls the front desk again. The front desk worker told my husband that he has already called him and asked him to quiet down and suggested yet again that we should move to another room. My husband, furious at this point, tells the clerk that he should move the new neighbor instead. The clerk told him that he was not going to deal with him and that he was not going to ask the new neighbor to move for fear that "he might go somewhere", leading us to believe that he was aware that the neighbor was high on something.
With the neighbor acting the way he was, we asked the clerk to call the police. The police came and called an ambulance due the fact that the new neighbor was overdosed on oxycodon. We spoke to the manager that very night. We were told "sorry if you were inconvenienced, but with the laws that are out, we were not willing to deal with him." Per the manager as well, the room was covered in blood.
So here is my question: does this mean that anyone in a hotel/motel high on drugs of any kind have more rights than families who are staying at the same hotel? And why did the clerk not GO to the room to see what was going on in there? If we had not asked him to call the police, would the new neighbor be carried off in a body bag the next day?
I feel bad for the guy, being "dumped off" by family or whoever so that they would not have to deal with him. And I could get into all of the "what if's" of the situation, as in him trying to bust down our door since we were the closest or worse, him being carried off in a body bag the next day. The point is, I do not feel and believe that he had more legal rights than we did in this situation due to no one wanting to "deal with" this guy. Please respond.
SAN ANTONIO, TEXAS -- At around 7:00 PM Tuesday December 30, 2008, I arrived at the Motel 6 at I-10 and Wurzbach in San Antonio, only to be told that the manager refused to honor my reservation (#**) because “there was a problem” with my previous stay December 19, 2008. I called Motel 6 to resolve the issue, but was told they never override the manager's decision. Is this even legal?
The only “problem” I remember is that, when I arrived around 11:00 PM December 19, I was told to drop my driver's license into the night window bin and wait while two clerks cashed out the register or something. I had been up since 5:00 AM, worked from 7:30 AM until 6:30 PM, waited an hour to pick up a pair of glasses that wasn't quite finished, and driven 3 hours from Houston to San Antonio. I was so tired my legs were shaking, so after a couple of minutes I asked how much longer it was going to be, thinking I might need to find somewhere to sit in the meantime.
The female clerk huffily told me it would be two minutes. When she finally checked me in, she started some spiel about putting me in an upstairs room, but if it was a problem… I held up my hand and said I just wanted a room, any room. The clerk got even huffier this time and said she'd be fired if I didn't let her finish. I have stayed in many motels, including this and other Motel 6 locations, but I'd never heard such a load of garbage.
Somehow, I don't think a tired white male customer dealing with an arrogant clerk would have been refused service the next time he came through town, as I was. Two such incidents don't make a pattern of discrimination, but they certainly suggest that one might exist. This wasn't the first time I'd been refused service at a Motel 6 by a male manager with no explanation.
Several years ago I lodged a complaint with Accor about another incident that seemed purely discriminatory. I was staying at a Motel 6 in Phoenix at I-17 and Bell Rd. while looking for a house to rent. I found one on a weekday but was told I would have to wait until the next weekend to move in. I asked the Motel 6 manager to add an additional week to my credit card. Since I had a weekend free, I spent Saturday morning at the mall. When I came back that afternoon, my key didn't work, the drapes were open, and my belongings were gone.
I went down to the office to find out what was going on. I was told I had to check out. I reminded the manager that he had extended my reservation to the following weekend, but he denied it. I asked him to add the extra week to my credit card, but he refused. I asked for my belongings, and another employee offered to load them into my car, but the manager wouldn't let him do so. I never did find out what inspired this hostile reaction. In this case, I hadn't even had the temerity – or reason – to complain about anything.
I simply had spent my days at work or looking at rentals and my nights sleeping or watching TV with the mute and closed captioning on. Had I snored too loud? Or was I merely a single woman at the mercy of a man who finds single women a threat to his world order? After this latest incident, I left San Antonio and found a very nice room at a Best Western. It cost a little more than Motel 6 with my AAA discount, but was worth every penny, not because it was so much nicer – and it really was much nicer – but because the staff there treated me like a human being. Priceless.
BAKERSFIELD, CALIFORNIA -- I am an RN and currently working night shift in Bakersfield, CA. I live in Huntington Beach, CA so this requires me to stay 3 to 4 nights a week in Bakersfield. I found the Motel 6 Bakersfield Airport location online and decided to give them a try. I called first and told them that I drive to Bakersfield the evening of my first night to work and get off the following morning around 7.
I explained that after working a 12 hour shift I needed to check in that morning so I could go directly to sleep. This could not be guaranteed so what I did was pay for the room the night of the first evening that I arrived so that I would have a room that following morning. This was OK with me even though I was paying for a night I would never use.
On my first visit I explained that I worked nights and did not want to be disturbed during the day so I did not need housekeeping. I was told that they were required to check the room every second day to make sure it was not damaged. I said that was fine so to keep from me having to be disturbed just move me to another one one morning out of my 3 or 4 day stay.
The clerk acted aggravated at this idea. On the days that I stayed in the room I asked that I not be disturbed since they had to come in every 2 days they could skip that one day. I was still disturbed regardless of having the do not disturb sign in place.
On my second week I made reservations again, once again paying for the night I worked and would not be using the room. On the following two mornings I again advised the same clerk that I did not want to be disturbed. On the second morning she again acted aggravated and said that they must come in. Again I said "that is fine just let me check out and move me to another room." She said "is there something wrong with your room?" Again I explained that I wanted undisturbed sleep so if housekeeping MUST come in the room on that day, move me to a new room so I can sleep. She said she would talk to the housekeeping manager about it. I go to my room and go to sleep.
Almost 2 hours later I am awaken by a knock at the door. It's the housekeeping manager and she asks if I wanted to see her. I asked who she was and she told me and said the clerk had told her I wanted to talk to her. This really set me off because the clerk knew that 2 hours ago I had just asked not to be disturbed and that I never requested to talk to the housekeeping manager. Judging the attitude of the clerk I have no doubt she did this out of spite.
My work in Bakersfield has the potential of keeping me there indefinitely and this meant 3 nights a week minimum at Motel 6 with me paying for 4 nights (the first night I worked), so I would have a guaranteed room the following morning. If Motel 6 cannot accommodate a simple request of not disturbing its guests, even when that guest volunteers to switch rooms to accommodate Motel 6, they just do not deserve that guaranteed income. Not only did they not accommodate, they intentionally disturbed me.
The manager was contacted the morning the housekeeping manager arrived at my room and I did tell him the situation. He also made the statement that they must check the rooms every other day for damage and again I had to explain that I understood, just move me to a different room. He told me that the clerk told him something completely different. Regardless I left that morning and drove around to find another place to stay and will not be returning to any Motel 6.
MATTOON, ILLINOIS -- Arrived shortly after 8 pm. My wife and I checked in without a reservation. The manager was courteous and efficient. The room and bathroom were clean as were the linens and towels. We enjoyed our stay. The following morning we noticed the grounds were clean and well maintained as was the motel office and we enjoyed fresh courtesy coffee before departing. I would stay there again without hesitation and would recommend this establishment to others. The motel is #4950 in the Motel 6 chain.
SYLMAR, CA -- I wish to comment on the great service I received. My first day was a negative one but, the turnaround with these special ladies Andrea and Maria ** both help make a negative to a pleasure with my stayforme, my family and two dogs. My stay has been a long one having to wait for house to be ready to move in. I had chance to change hotel, but NO I am comfortable where I am. Kudos to Motel 6. I highly recommend to those who are in need of a hotel near freeway 5 & 405...