I recently stayed at a Motel 6 in Mifflinville, PA. This was actually my third time staying there, but it will be my last. It's a new motel, so the building itself and the rooms are nice. But the corners the management is cutting to save money are driving me and my family away.
First, let me say that I am all in favor of saving money by cutting out frills. OK, so they don't provide little bottles of shampoo, etc. No big deal, I usually bring my own anyway. Continental breakfast on my first 2 visits was skimpy: coffee, tea, milk, juice and some little donuts. Alright, I can go out for breakfast if I want. No clock in the room? Well, OK, so I bought a travel alarm clock. That was really all I thought was missing on my first 2 trips, but I returned for a 3rd stay based on the low price and newness/niceness of the rooms, plus the indoor pool.
This weekend when I walked in the lobby in mid afternoon (check-in time), the lobby was really dark. Not very inviting, I thought. Why such dim lighting? I looked around and noticed all the lamps in the reception area were turned off. Saving energy, yes, but not welcoming to travelers.
We had reserved 2 rooms online, and put in requests for a crib (my granddaughter is a toddler) and extra pillows. We were informed that Motel 6 does not have cribs. I was surprised. Why not? Surely people travel with babies and small children and not having a few cribs available leaves them no option but to stay elsewhere, or bring a cumbersome "pack n play" or something from home. We decided to let our granddaughter try to sleep on the pull-out couch in the room. Extra pillows? Well, we only have 3, they said, you can have 2. (for 2 rooms)
Moving on. I had been excited about taking our granddaughter swimming in the indoor pool. I thought she'd like the novelty of a nice warm pool, inside, in mid-winter. Ah, but the pool door had a sign: closed for maintenance, sorry for any inconvenience. I asked at the desk when the pool would be open, and was told it would not be available all weekend.
What?! This was a holiday weekend! Valentine's Day on Sunday, Presidents' Day Monday. No pool?! I went down later and peeked inside, and saw that the water level was significantly lower than it should be. No maintenance was being done. It was simply not going to be used. I have a feeling if I returned 2 weeks from now I'd see the same thing.
They're not running the pool to save money. Cheap. And misleading. IF you have an indoor pool, then for heaven's sake, open the damn pool! I bought my granddaughter a new bathing suit, hard to find in February, and told her beforehand we were going swimming. Then I had to tell her we could not, because the pool was closed.
Continental breakfast was another joke. I went down in the morning for just a cup of coffee, and got a tiny styrofoam cup, cold coffee, and that's about it. No more juice, no milk, no doughnuts. This motel has a nice, big room for the purpose of "breakfast" with tables, countertops, everything necessary except for anything resembling breakfast. AND this room was dark too! Really. What's going on here?
One exit was posted "do not use" because there was a steady stream of water pouring from a faulty spout, which formed a puddle of ice when it hit the pavement. I went in a bathroom on the main floor to find no soap, no towels, no toilet paper! I won't stay here again. I had planned to return there my next visit upstate, but not now. I feel like we were being squeezed out by cheapness. Save some money, but lose paying customers. Seems like a poor way to do business.
TALLAHASSEE, FLORIDA -- This was the worse hotel I have ever seen or stayed at in my life. Not only was the quality of the room was disgusting, the management, the front desk staff, and the housekeepers did not care at all. Being an employee of a hotel chain, I know how a room should look and what the staff should do about it. Here is a formal list of complaints to help you know the truth about Motel 6:
1) When we first went to check-in at 5:30, the room was not done but she said we can wait outside and a housekeeper would come around. The housekeeper asked us if she could skip vacuuming and all she did was spray a freshener and change the sheets. There was no soap available in the room, the top sheet had old blood stains on them, and the floor was covered in dirt and fuzz from previous stays.
2) After the housekeeper left I was in shock. Although I did take a lot of pictures of the condition of the room I do not see a place to share them on here. So let's start the list: mold on the ceiling, there was feces stains left in the toilet, the bathtub was covered in mold, the sheets did not fit on the bed, the TV did not work, the telephone had buttons but that's all (no face-plate), the AC knob fell off and was covered in dirty hand stains.
The front door looked like it had been kicked in a few times and the lock broken, all the caulking in the bathtub was green, the bottom borders on the walls were coming off and were completely black and filthy. If all that is not enough, there were roaches and BLOOD ON THE SHEETS (must repeat that).
3) After calling corporate and having almost every rude housekeeper come into our room and having nothing done about it, I couldn't stand it anymore. I was 5 hours away from my home, every other hotel was sold out, and we were stuck. We got switched to another room which looked like a palace compared to the last except for the roaches in my sheets and hair all over the bathroom floor.
Seeing that it took 3 hours for us to get another room and for them to finally realize that their establishment was a disgrace to hotels anywhere in Tallahassee, I could no longer deal with the imbeciles that ran the front desk so we went to a Walgreens down the street and bought a bottle of Lysol and then found new sheets.
4) The housekeepers walked around property in Mickey Mouse pajamas and regular clothes. When they checked the condition of our room, they said things like, "Oh honey I can't clean up there" or "I got some mildew spray but it ain't going to help that none."
They also walked into our room without knocking or anything to make sure I wasn't lying about the room condition and after they saw it, they DID NOTHING but walk out and roll their eyes. (Mind you during this whole time I was polite because I know the difficulties of working at a hotel.)
5) The front desk staff took 30 minutes to check us in and were very rude to everyone in front of us. I would like to mention that I was told 1 of the 2 front desk people were new BUT the entire time she was helping someone she had her head resting in her palm like she was bored helping a guest.
The second front desk representative was the manager who was not offering ANY help to the new girl and who was the one "helping" me. She had to be one of the worst hotel managers I have ever seen in her organization skills, her politeness, and her customer service etiquette.
This hotel needs to be put under new management, the rooms gutted and remodeled, bombed for bugs, and every employee needs to learn how to speak to guests and do their jobs. Let me repeat, this was one of the worst hotels I have ever had the displeasure of staying at and I am going to re-post this on every possible consumer website to warn people to save themselves the trouble and avoid this property and hopefully this entire chain. "Clean, comfortable rooms at the lowest price of any national chain." Seems to me that they need work on their advertising campaigns.
FAYETTEVILLE, AR -- I was not feeling well due to blood pressure problems and I live quite a ways from work, so I decided to just stop in and get a room for the night and rest. First thing I aksed for nonsmoking room. I was given key to room 124. I immediately smelled smoke. My allergies went through the roof but I was sick and just wanted to lay down. Pulled covers back, quilt had cigarette burns (I took pics of this).
No shampoo only small cheap soap (was told by manager Motel 6s does not provide shampoo), carpet was filthy, stained, big stains, I wouldn't let a dog lay on that carpet. Remote to TV did not work and worst of all I wanted to relax in a hot bath and found the water to be cold after running it almost half full. Called front desk and was told by clerk hot water heater was broken and maintenance had worked on it but there should have been warm water. I said "No the water was cold, not even a hint of warmth at all."
I got nowhere and finally just redressed and packed. Went to front desk, manager came up and asked what was wrong. I said "no hot water, remote probelms, smoke etc." He vehemently denied the hot water heater was broken even though clerk said so to me. He said he would give me another room for half off. I decided I didn't want to stay and asked for a refund, I had been there only three hours. He said he would not refund the money because I had been there too long already.
He said it did not smell like smoke, he knows this for a fact. I stood my ground with this man and he finally gave me a full refund but threatened that he was going to inform all Motel 6 owners of other places because he knew people and I would never stay in another Motel 6 again. I said I did not care. He asked for the key, I gave it to him, he then accused me of stealing towels. I had stopped and bought a change of clothes and a few toileteries before checking in and I said "I did not steal from you. I am a hard working person and do not need to steal from a cheap motel."
I calmly gathered my things and left with his ranting and yelling back and forth in the background. No I am not a predjudice person, but this man was clearly a person of Indian origin and was running this business as he saw fit instead of for the customer. I know it was a forty dollar room and I was not asking for satin sheets but hot water would have been nice to have no matter what the price. This motel is not even fit for a flop house. I do not recommend this place at all and trust me, if the Motel 6s are all like this I won't stay at one even if it were my only choice.
GOODLETSVILLE, TENNESSEE -- I live in Kentucky and had to evacuate from my home due to the devastating ice storm 2009. The closest available place to stay without having my children sleeping on a cold floor of a shelter with no heat for yet another night was Nashville, TN.
We called ahead and made a reservation for two nights at Motel 6. On our second night, my family went out to dinner. When we get back there was a new neighbor next door. Our new neighbor did not have his curtain closed and of course we see that something is wrong. He was jumping and throwing himself all over his bed at the time. I mentioned it to my husband and we went on into our room. Our new neighbor was consistently bumping the walls to the point they were causing the walls to vibrate.
Suddenly, my children did not feel so safe anymore. We had a very hard time getting the children to sleep for all of the noise the new neighbor was creating. We called the front desk to let him know of the racket and let him know what we noticed when we came back from dinner. He did let us know that he would take care of the problem.
He did call us back later to see if the noise was continuing and we told him that it was. He informed us that someone else had paid for the neighbor's room and left him. He also suggested that I move my family to a different room if we did not "want to be bothered". I let him know that I was not going to move my three now-sleeping children.
About an hour later the noise still going on, my husband then calls the front desk again. The front desk worker told my husband that he has already called him and asked him to quiet down and suggested yet again that we should move to another room. My husband, furious at this point, tells the clerk that he should move the new neighbor instead. The clerk told him that he was not going to deal with him and that he was not going to ask the new neighbor to move for fear that "he might go somewhere", leading us to believe that he was aware that the neighbor was high on something.
With the neighbor acting the way he was, we asked the clerk to call the police. The police came and called an ambulance due the fact that the new neighbor was overdosed on oxycodon. We spoke to the manager that very night. We were told "sorry if you were inconvenienced, but with the laws that are out, we were not willing to deal with him." Per the manager as well, the room was covered in blood.
So here is my question: does this mean that anyone in a hotel/motel high on drugs of any kind have more rights than families who are staying at the same hotel? And why did the clerk not GO to the room to see what was going on in there? If we had not asked him to call the police, would the new neighbor be carried off in a body bag the next day?
I feel bad for the guy, being "dumped off" by family or whoever so that they would not have to deal with him. And I could get into all of the "what if's" of the situation, as in him trying to bust down our door since we were the closest or worse, him being carried off in a body bag the next day. The point is, I do not feel and believe that he had more legal rights than we did in this situation due to no one wanting to "deal with" this guy. Please respond.
SAN ANTONIO, TEXAS -- At around 7:00 PM Tuesday December 30, 2008, I arrived at the Motel 6 at I-10 and Wurzbach in San Antonio, only to be told that the manager refused to honor my reservation (#**) because “there was a problem” with my previous stay December 19, 2008. I called Motel 6 to resolve the issue, but was told they never override the manager's decision. Is this even legal?
The only “problem” I remember is that, when I arrived around 11:00 PM December 19, I was told to drop my driver's license into the night window bin and wait while two clerks cashed out the register or something. I had been up since 5:00 AM, worked from 7:30 AM until 6:30 PM, waited an hour to pick up a pair of glasses that wasn't quite finished, and driven 3 hours from Houston to San Antonio. I was so tired my legs were shaking, so after a couple of minutes I asked how much longer it was going to be, thinking I might need to find somewhere to sit in the meantime.
The female clerk huffily told me it would be two minutes. When she finally checked me in, she started some spiel about putting me in an upstairs room, but if it was a problem… I held up my hand and said I just wanted a room, any room. The clerk got even huffier this time and said she'd be fired if I didn't let her finish. I have stayed in many motels, including this and other Motel 6 locations, but I'd never heard such a load of garbage.
Somehow, I don't think a tired white male customer dealing with an arrogant clerk would have been refused service the next time he came through town, as I was. Two such incidents don't make a pattern of discrimination, but they certainly suggest that one might exist. This wasn't the first time I'd been refused service at a Motel 6 by a male manager with no explanation.
Several years ago I lodged a complaint with Accor about another incident that seemed purely discriminatory. I was staying at a Motel 6 in Phoenix at I-17 and Bell Rd. while looking for a house to rent. I found one on a weekday but was told I would have to wait until the next weekend to move in. I asked the Motel 6 manager to add an additional week to my credit card. Since I had a weekend free, I spent Saturday morning at the mall. When I came back that afternoon, my key didn't work, the drapes were open, and my belongings were gone.
I went down to the office to find out what was going on. I was told I had to check out. I reminded the manager that he had extended my reservation to the following weekend, but he denied it. I asked him to add the extra week to my credit card, but he refused. I asked for my belongings, and another employee offered to load them into my car, but the manager wouldn't let him do so. I never did find out what inspired this hostile reaction. In this case, I hadn't even had the temerity – or reason – to complain about anything.
I simply had spent my days at work or looking at rentals and my nights sleeping or watching TV with the mute and closed captioning on. Had I snored too loud? Or was I merely a single woman at the mercy of a man who finds single women a threat to his world order? After this latest incident, I left San Antonio and found a very nice room at a Best Western. It cost a little more than Motel 6 with my AAA discount, but was worth every penny, not because it was so much nicer – and it really was much nicer – but because the staff there treated me like a human being. Priceless.
BAKERSFIELD, CALIFORNIA -- I am an RN and currently working night shift in Bakersfield, CA. I live in Huntington Beach, CA so this requires me to stay 3 to 4 nights a week in Bakersfield. I found the Motel 6 Bakersfield Airport location online and decided to give them a try. I called first and told them that I drive to Bakersfield the evening of my first night to work and get off the following morning around 7.
I explained that after working a 12 hour shift I needed to check in that morning so I could go directly to sleep. This could not be guaranteed so what I did was pay for the room the night of the first evening that I arrived so that I would have a room that following morning. This was OK with me even though I was paying for a night I would never use.
On my first visit I explained that I worked nights and did not want to be disturbed during the day so I did not need housekeeping. I was told that they were required to check the room every second day to make sure it was not damaged. I said that was fine so to keep from me having to be disturbed just move me to another one one morning out of my 3 or 4 day stay.
The clerk acted aggravated at this idea. On the days that I stayed in the room I asked that I not be disturbed since they had to come in every 2 days they could skip that one day. I was still disturbed regardless of having the do not disturb sign in place.
On my second week I made reservations again, once again paying for the night I worked and would not be using the room. On the following two mornings I again advised the same clerk that I did not want to be disturbed. On the second morning she again acted aggravated and said that they must come in. Again I said "that is fine just let me check out and move me to another room." She said "is there something wrong with your room?" Again I explained that I wanted undisturbed sleep so if housekeeping MUST come in the room on that day, move me to a new room so I can sleep. She said she would talk to the housekeeping manager about it. I go to my room and go to sleep.
Almost 2 hours later I am awaken by a knock at the door. It's the housekeeping manager and she asks if I wanted to see her. I asked who she was and she told me and said the clerk had told her I wanted to talk to her. This really set me off because the clerk knew that 2 hours ago I had just asked not to be disturbed and that I never requested to talk to the housekeeping manager. Judging the attitude of the clerk I have no doubt she did this out of spite.
My work in Bakersfield has the potential of keeping me there indefinitely and this meant 3 nights a week minimum at Motel 6 with me paying for 4 nights (the first night I worked), so I would have a guaranteed room the following morning. If Motel 6 cannot accommodate a simple request of not disturbing its guests, even when that guest volunteers to switch rooms to accommodate Motel 6, they just do not deserve that guaranteed income. Not only did they not accommodate, they intentionally disturbed me.
The manager was contacted the morning the housekeeping manager arrived at my room and I did tell him the situation. He also made the statement that they must check the rooms every other day for damage and again I had to explain that I understood, just move me to a different room. He told me that the clerk told him something completely different. Regardless I left that morning and drove around to find another place to stay and will not be returning to any Motel 6.
ALBANY, NEW YORK -- 1:38am/ Jun 6, 2007: After arriving to Motel 6/Albany from Bedford Hills, NY we were told that our room wasn't ready, and would not be ready until after 12:00pm that afternoon (despite reserving the room a week before with a VISA credit card). On this particular night the clerk was as helpful as her position would allow her to be. She made attempts to contact the manager who was in a room on the premises. The manager just gave her instructions and refused to come down to the desk to assist her in resolving the problem.
Sometime after 2am, the clerk gave us a room. The room was not cleaned, and the beds were not made. We had a long drive, and were exhausted. We accepted the room in "as is" condition. She gave us clean linen, we thanked her; and said good night. We commended her on a job well done (especially since her manager made no attempt to assist us, or his employee.)
Friday/June 8, 2007: Check out - At approximately 11:15am as we were packing there was a knock at the door. The door was closed, but not completely shut. Neither I, or my brother responded to the knock. However, the desk entered the room anyway WITHOUT permission. She stood in the doorway and in very loud and rude manner stated, "Y'all come down and take care of this bill!! You got a refund that you wasn't supposed to get!! I'll be waiting!!!"
Needless to say we were shocked at her actions and attitude. Once at the check-out desk, I had my receipt in hand ready and prepared to try to clear up any discrepancy in our bill. Once at the desk I attempted to show the clerk our receipt. My brother then stepped in and told the clerk that her actions and attitude were very unprofessional. She then immediately began ARGUING with my brother. Loud, finger pointing, back and forth arguing! She ignored all my attempts to show her our receipt. She just continued her loud argument with my brother (in front of other people in the lobby trying to check-in!).
After a few minutes of argument, another clerk stepped in and asked, "Are you gentleman checking out?" We replied, "Yes". He then said, "Thank you for your stay. You gentleman have a nice day." I'm a New York State Corrections Officer. About the same time each year my department hosts what's known as the D.O.C.S. Olympics. It's an annual event where law enforcement officers from all over state compete in law enforcement and olympic events. The event brings possibly hundreds of guests to the hotels in the area (including Motel 6). The actions that this clerk displayed were very unacceptable!!!
After returning to work, I've discovered from other officers that all three clerks that we have dealt with are ex-CONVICTS (which explains her attitude). I have nothing against ex-cons. However, if you are going to hire them; your company needs to make sure that they are under closer supervision until they've proven that they are competent, and reliable enough to operate on their own!! Evidently the manager at this particular Motel 6 needs to be watched as well.
It was the worst hotel stay that I've ever experienced. I've heard other officers complaining about their stay at this Motel 6 as well. Next year, most of the officers have already made up their mind to stay another hotel despite the slightly higher rates. If I can help it, I'll never refer, or stay in another Motel 6. And I'll be sure to tell my fellow officers and others about my experience.
TAMPA, FLORIDA -- My wife and I are regular Motel 6 customers. We've found that what most Motel 6's lack in amenities, they make up for in price and basic comforts. Since we travel to places to see the places, not stay at the motel, our view has always been that it never hurts to save a few bucks. At least that was our philosophy until this experience. Motel 6 Tampa downtown is located just off of Rt 275. If it wasn't for the 12 hours we had just spent driving, we probably would have recognized the first hint that there might be a problem with this hotel - the huge adult shop across the street.
At the same time, the parking lot had a few folks loitering in the area with shopping carts full of, what appeared to be, their belongings. As we were checking in, we also noticed a young pretty African-American girl in a very skimpy gold lame bathing suit coming in and out of the lobby. We assumed she was coming from the pool. Exhausted from the trip, we decided things weren't that bad and continued checking in. We unloaded our belongings in the room which was smaller than usual (for a Motel 6), with no dressers for clothing. We "sucked it up," unpacked the best we could and went out to eat.
Upon returning, we got undressed, got ready for sleep and climbed into bed. My wife nearly hit the ceiling as she jumped back out of the bed, having laid in a giant soaking wet spot about two feet in diameter in the center. A sniff of the spot indicated that a previous occupant had urinated in the bed and, apparently, housekeeping had simply put new sheets on top of the spot. I marched to the office to get another room. I discovered that after 10:00 PM, the lobby door is closed and locked, and the night clerk speaks to people from behind a window of bulletproof glass.
Unfortunately, since the area just outside the glass is in an enclosed area full of noisy vending machines, communication with the clerk requires a combination of yelling, hand gestures and a bit of lip reading. I finally got the message across to the desk clerk who looked somewhat annoyed at my having interrupted him in whatever he was doing. After working on a touch screen computer for a few minutes, he finally gave me a door card for a room a few doors down from ours. Returning to my visibly shaken wife, we quickly transferred all our belongings to the second room.
This room had two beds rather than the one bed of our previous room but we figured it was late, and we could get a third room in the morning. Undressing, my wife and I prepared again for bed. My wife pulled back the sheets of her bed then paused. She then asked me what I thought the brown spot on the sheets was. A sniff revealed that the spot was a skid mark (feces, aka "poop"), and still had a bit of smell to it. It was at this point that we decided to find another place as quickly as we could and get out of this hell hole. We jumped in the car, and drove around for a few blocks until we found and checked into a nearby Super 8 motel (on Fletcher Ave).
We highly recommend this hotel. The clerk was very nice, the room was spacious, and the cost was only a few bucks more per day. We returned back to Motel 6, and unloaded the contents of our room back into the car, movie style (fast, furious, and not tidy). We pulled up to the office where we again noticed the cute little girl, still in her skimpy lame outfit, walking around the building and loitering in the parking lot. "I think that's a working girl," my wife said. "The pool's been closed for hours and all she does is walk around the building over and over again."
Looking at the girl a little more closely, I realized my wife was right. I went back to the bulletproof window and explained to the still annoyed desk clerk that the second room was also soiled and we wanted to cancel our two week reservation and leave. While I was waiting to get my refund (my wife was waiting out in the car) the cute working girl came in to get a soda from one of the vending machines. Overhearing my complaints to the clerk she struck up a conversation with me. She was very understanding and sympathetic as she explained to me that they were usually pretty good about cleaning the sheets at the motel.
She agreed that our experiences were terrible and wished me luck before heading back out to the parking lot to look for more clients. After about 15 minutes at the computer and credit card terminal, the clerk finally gave us some paperwork back, indicating our card had been charged back. He apologized for the inconvenience and we left. Friends of ours who live in the area later told us that this hotel sits in Tampa's "sex district" and is a notorious "service center."
As for our experience, the entire night was like something out of a bad movie. If there was a rating worse than "terrible" we would give this hotel that distinction in nearly every category. The exception would be in customer service, where I would award a "two." While the desk clerk was rather sour throughout our entire ordeal, the hotel hooker was very nice. The hotel should give her a raise.