SAN ANTONIO, TEXAS -- At around 7:00 PM Tuesday December 30, 2008, I arrived at the Motel 6 at I-10 and Wurzbach in San Antonio, only to be told that the manager refused to honor my reservation (#**) because “there was a problem” with my previous stay December 19, 2008. I called Motel 6 to resolve the issue, but was told they never override the manager's decision. Is this even legal?
The only “problem” I remember is that, when I arrived around 11:00 PM December 19, I was told to drop my driver's license into the night window bin and wait while two clerks cashed out the register or something. I had been up since 5:00 AM, worked from 7:30 AM until 6:30 PM, waited an hour to pick up a pair of glasses that wasn't quite finished, and driven 3 hours from Houston to San Antonio. I was so tired my legs were shaking, so after a couple of minutes I asked how much longer it was going to be, thinking I might need to find somewhere to sit in the meantime.
The female clerk huffily told me it would be two minutes. When she finally checked me in, she started some spiel about putting me in an upstairs room, but if it was a problem… I held up my hand and said I just wanted a room, any room. The clerk got even huffier this time and said she'd be fired if I didn't let her finish. I have stayed in many motels, including this and other Motel 6 locations, but I'd never heard such a load of garbage.
Somehow, I don't think a tired white male customer dealing with an arrogant clerk would have been refused service the next time he came through town, as I was. Two such incidents don't make a pattern of discrimination, but they certainly suggest that one might exist. This wasn't the first time I'd been refused service at a Motel 6 by a male manager with no explanation.
Several years ago I lodged a complaint with Accor about another incident that seemed purely discriminatory. I was staying at a Motel 6 in Phoenix at I-17 and Bell Rd. while looking for a house to rent. I found one on a weekday but was told I would have to wait until the next weekend to move in. I asked the Motel 6 manager to add an additional week to my credit card. Since I had a weekend free, I spent Saturday morning at the mall. When I came back that afternoon, my key didn't work, the drapes were open, and my belongings were gone.
I went down to the office to find out what was going on. I was told I had to check out. I reminded the manager that he had extended my reservation to the following weekend, but he denied it. I asked him to add the extra week to my credit card, but he refused. I asked for my belongings, and another employee offered to load them into my car, but the manager wouldn't let him do so. I never did find out what inspired this hostile reaction. In this case, I hadn't even had the temerity – or reason – to complain about anything.
I simply had spent my days at work or looking at rentals and my nights sleeping or watching TV with the mute and closed captioning on. Had I snored too loud? Or was I merely a single woman at the mercy of a man who finds single women a threat to his world order? After this latest incident, I left San Antonio and found a very nice room at a Best Western. It cost a little more than Motel 6 with my AAA discount, but was worth every penny, not because it was so much nicer – and it really was much nicer – but because the staff there treated me like a human being. Priceless.
MODESTO, CALIFORNIA -- My experience at the Motel 6 in Modesto on Orangeburg was great. I was in town visiting family, the staff was very friendly and the upgraded rooms were very nice. Had no issues my whole stay and the price was very reasonable. I will definitely be returning.
CHARLESTON, SOUTH CAROLINA -- Around midnight after a 3 day stay, Motel 6 had the police come and escort 3 very nice ladies from their room... All 3 were half asleep and close to tears... I heard something about damage to the room... one of the women said it was damaged before they got there. The police was disgusted with Motel 6 actions and let them take their time packing up. We left the next day and will never again use motel six. What a sad way to treat your customers.
MATTOON, ILLINOIS -- Arrived shortly after 8 pm. My wife and I checked in without a reservation. The manager was courteous and efficient. The room and bathroom were clean as were the linens and towels. We enjoyed our stay. The following morning we noticed the grounds were clean and well maintained as was the motel office and we enjoyed fresh courtesy coffee before departing. I would stay there again without hesitation and would recommend this establishment to others. The motel is #4950 in the Motel 6 chain.
SYLMAR, CA -- I wish to comment on the great service I received. My first day was a negative one but, the turnaround with these special ladies Andrea and Maria ** both help make a negative to a pleasure with my stayforme, my family and two dogs. My stay has been a long one having to wait for house to be ready to move in. I had chance to change hotel, but NO I am comfortable where I am. Kudos to Motel 6. I highly recommend to those who are in need of a hotel near freeway 5 & 405...
181ST AND STARK PORTLAND, OREGON -- I made an online reservation which was for a room with two double beds. I received an email confirming my reservation. When my two Kids and I showed up to check in I was told they didn't have an online reservation from me. I showed the lady behind the after hours window my email which she wouldn't even look at. I was then told there was one room available with one double bed so I took the room.
When my two children and I opened the door the room smelled bad. There was supposed to be a microwave which there wasn't one, the fridge had an open jar of mayonnaise and mustard, the bathroom door had graffiti on the inside bathroom door, and one of the other rooms had a broken window and wasn't boarded up or anything. Needless to say I don't recommend this motel to anyone.
GALVESTON, TEXAS -- I reserved a room for 6/11 at the Galveston location with two beds for a family of 4 for our visit to Moody Gardens. When we arrived there at 11 am, I was told check in would be at 3 pm. I paid the $87.39 for the room and was told I could pick up the key when I returned after 3 and then we went to Moody Gardens.
After leaving Moody Gardens and picking up our key to the room at the front desk, we found the room only had one bed. I asked for another room, they said they were full and they refused to give me a refund. The ethnic women that were working the front desk were very rude, there were two other families at the check in desk with the same issue.
The hotel appeared to be unsafe with people loitering on the balconies but they did have security walking the premises. The pool was nasty and 2 overfilled trash bins lined the corridor that leads to the second floor. We found another hotel (thank you Super 8) for our stay, where the staff provided a pleasant and cleaner atmosphere and the rooms were royal in comparison to the dive we had just come from.
I will never return to Motel 6. I will report to BBB and other consumer organizations and will consult an attorney about the fraudulent experience here. NOTE: Ask to view the room BEFORE making payment and report any health or building violations.
YOUNGSTOWN, OHIO -- Is the worst hotel EVER! I paid for a hotel because I was having some family issues on August 24 and handed in my key August 25. The very next day August 26, I see a charge of 125.00! I called the motel and talked to a guy at the front desk. I asked him what was it for, he said probably for a blanket. I asked why would they charge me for a blanket and the hotel room? He said the blanket that was stolen, accusing me of stealing the comforter, which I did NOT TAKE.
When I left it was there so when they noticed it was missing, instead of calling me because they had my number or emailing me because they had my email first I could have come right back and so they could see that I didn't have it or could have asked the people that were leaving at the same time as me and maybe have come with the culprits, or even have a type of surveillance. They charged me for a blanket I didn't even steal!!!
I have never had to deal with this situation and I shouldn't have to pay for it. B/c of this I am 120 dollars in the negative which I needed my money - I am struggling college student. I called the hotel. The guy said he would have the owners call me which they never did, the desk guy called me!!
LANSING, MICHIGAN -- My boyfriend and I checked into Motel 6 on 10/16/2013 for one month until our new home was ready to move into. The reason we chose Motel 6 is because it was the least expensive for the amount of time that we needed to stay. As it turned out, we ended up staying for forty one days at over $300.00 per week!
My boyfriend works twelve hour days at GM, and left at 4:00 am. We are a quiet couple with no children, and paid our room every week like clockwork! The first weekend Saturday, the sink in our bathroom started to drain slow until it stopped draining all together. I called the front desk and explained this, they told me that the maintenance man didn't work on weekends so they couldn't do anything until Monday, they didn't even offer to change our room! My boyfriend needed to shave before work and couldn't because of the standing water in the sink!
The woman at the front desk gave us a refund credit for one night, that was standard courtesy anyway as far as we're concerned. When the general manager found out that she had done this without his authorization, that's when our nightmare with him began. On November 26th, two days before Thanksgiving and over one thousand dollars that we had paid them thus far. Out of the blue the general manager called and said that he WAS NOT going to renew our room, and he was kicking us out that same day (in the snow, with no place to go)!
Who does that?! Two days before Thanksgiving without any reason? We had done nothing wrong, except questioning a discrepancy that we found on our bill, and the credit we received on the bathroom sink. When I continued to ask him for an legitimate reason, he refused to give us one, after we paid over thousand dollars to stay in that dump! Unbelievable.