GOODLETSVILLE, TENNESSEE -- I live in Kentucky and had to evacuate from my home due to the devastating ice storm 2009. The closest available place to stay without having my children sleeping on a cold floor of a shelter with no heat for yet another night was Nashville, TN.
We called ahead and made a reservation for two nights at Motel 6. On our second night, my family went out to dinner. When we get back there was a new neighbor next door. Our new neighbor did not have his curtain closed and of course we see that something is wrong. He was jumping and throwing himself all over his bed at the time. I mentioned it to my husband and we went on into our room. Our new neighbor was consistently bumping the walls to the point they were causing the walls to vibrate.
Suddenly, my children did not feel so safe anymore. We had a very hard time getting the children to sleep for all of the noise the new neighbor was creating. We called the front desk to let him know of the racket and let him know what we noticed when we came back from dinner. He did let us know that he would take care of the problem.
He did call us back later to see if the noise was continuing and we told him that it was. He informed us that someone else had paid for the neighbor's room and left him. He also suggested that I move my family to a different room if we did not "want to be bothered". I let him know that I was not going to move my three now-sleeping children.
About an hour later the noise still going on, my husband then calls the front desk again. The front desk worker told my husband that he has already called him and asked him to quiet down and suggested yet again that we should move to another room. My husband, furious at this point, tells the clerk that he should move the new neighbor instead. The clerk told him that he was not going to deal with him and that he was not going to ask the new neighbor to move for fear that "he might go somewhere", leading us to believe that he was aware that the neighbor was high on something.
With the neighbor acting the way he was, we asked the clerk to call the police. The police came and called an ambulance due the fact that the new neighbor was overdosed on oxycodon. We spoke to the manager that very night. We were told "sorry if you were inconvenienced, but with the laws that are out, we were not willing to deal with him." Per the manager as well, the room was covered in blood.
So here is my question: does this mean that anyone in a hotel/motel high on drugs of any kind have more rights than families who are staying at the same hotel? And why did the clerk not GO to the room to see what was going on in there? If we had not asked him to call the police, would the new neighbor be carried off in a body bag the next day?
I feel bad for the guy, being "dumped off" by family or whoever so that they would not have to deal with him. And I could get into all of the "what if's" of the situation, as in him trying to bust down our door since we were the closest or worse, him being carried off in a body bag the next day. The point is, I do not feel and believe that he had more legal rights than we did in this situation due to no one wanting to "deal with" this guy. Please respond.
SAN ANTONIO, TEXAS -- At around 7:00 PM Tuesday December 30, 2008, I arrived at the Motel 6 at I-10 and Wurzbach in San Antonio, only to be told that the manager refused to honor my reservation (#**) because “there was a problem” with my previous stay December 19, 2008. I called Motel 6 to resolve the issue, but was told they never override the manager's decision. Is this even legal?
The only “problem” I remember is that, when I arrived around 11:00 PM December 19, I was told to drop my driver's license into the night window bin and wait while two clerks cashed out the register or something. I had been up since 5:00 AM, worked from 7:30 AM until 6:30 PM, waited an hour to pick up a pair of glasses that wasn't quite finished, and driven 3 hours from Houston to San Antonio. I was so tired my legs were shaking, so after a couple of minutes I asked how much longer it was going to be, thinking I might need to find somewhere to sit in the meantime.
The female clerk huffily told me it would be two minutes. When she finally checked me in, she started some spiel about putting me in an upstairs room, but if it was a problem… I held up my hand and said I just wanted a room, any room. The clerk got even huffier this time and said she'd be fired if I didn't let her finish. I have stayed in many motels, including this and other Motel 6 locations, but I'd never heard such a load of garbage.
Somehow, I don't think a tired white male customer dealing with an arrogant clerk would have been refused service the next time he came through town, as I was. Two such incidents don't make a pattern of discrimination, but they certainly suggest that one might exist. This wasn't the first time I'd been refused service at a Motel 6 by a male manager with no explanation.
Several years ago I lodged a complaint with Accor about another incident that seemed purely discriminatory. I was staying at a Motel 6 in Phoenix at I-17 and Bell Rd. while looking for a house to rent. I found one on a weekday but was told I would have to wait until the next weekend to move in. I asked the Motel 6 manager to add an additional week to my credit card. Since I had a weekend free, I spent Saturday morning at the mall. When I came back that afternoon, my key didn't work, the drapes were open, and my belongings were gone.
I went down to the office to find out what was going on. I was told I had to check out. I reminded the manager that he had extended my reservation to the following weekend, but he denied it. I asked him to add the extra week to my credit card, but he refused. I asked for my belongings, and another employee offered to load them into my car, but the manager wouldn't let him do so. I never did find out what inspired this hostile reaction. In this case, I hadn't even had the temerity – or reason – to complain about anything.
I simply had spent my days at work or looking at rentals and my nights sleeping or watching TV with the mute and closed captioning on. Had I snored too loud? Or was I merely a single woman at the mercy of a man who finds single women a threat to his world order? After this latest incident, I left San Antonio and found a very nice room at a Best Western. It cost a little more than Motel 6 with my AAA discount, but was worth every penny, not because it was so much nicer – and it really was much nicer – but because the staff there treated me like a human being. Priceless.
BAKERSFIELD, CALIFORNIA -- I am an RN and currently working night shift in Bakersfield, CA. I live in Huntington Beach, CA so this requires me to stay 3 to 4 nights a week in Bakersfield. I found the Motel 6 Bakersfield Airport location online and decided to give them a try. I called first and told them that I drive to Bakersfield the evening of my first night to work and get off the following morning around 7.
I explained that after working a 12 hour shift I needed to check in that morning so I could go directly to sleep. This could not be guaranteed so what I did was pay for the room the night of the first evening that I arrived so that I would have a room that following morning. This was OK with me even though I was paying for a night I would never use.
On my first visit I explained that I worked nights and did not want to be disturbed during the day so I did not need housekeeping. I was told that they were required to check the room every second day to make sure it was not damaged. I said that was fine so to keep from me having to be disturbed just move me to another one one morning out of my 3 or 4 day stay.
The clerk acted aggravated at this idea. On the days that I stayed in the room I asked that I not be disturbed since they had to come in every 2 days they could skip that one day. I was still disturbed regardless of having the do not disturb sign in place.
On my second week I made reservations again, once again paying for the night I worked and would not be using the room. On the following two mornings I again advised the same clerk that I did not want to be disturbed. On the second morning she again acted aggravated and said that they must come in. Again I said "that is fine just let me check out and move me to another room." She said "is there something wrong with your room?" Again I explained that I wanted undisturbed sleep so if housekeeping MUST come in the room on that day, move me to a new room so I can sleep. She said she would talk to the housekeeping manager about it. I go to my room and go to sleep.
Almost 2 hours later I am awaken by a knock at the door. It's the housekeeping manager and she asks if I wanted to see her. I asked who she was and she told me and said the clerk had told her I wanted to talk to her. This really set me off because the clerk knew that 2 hours ago I had just asked not to be disturbed and that I never requested to talk to the housekeeping manager. Judging the attitude of the clerk I have no doubt she did this out of spite.
My work in Bakersfield has the potential of keeping me there indefinitely and this meant 3 nights a week minimum at Motel 6 with me paying for 4 nights (the first night I worked), so I would have a guaranteed room the following morning. If Motel 6 cannot accommodate a simple request of not disturbing its guests, even when that guest volunteers to switch rooms to accommodate Motel 6, they just do not deserve that guaranteed income. Not only did they not accommodate, they intentionally disturbed me.
The manager was contacted the morning the housekeeping manager arrived at my room and I did tell him the situation. He also made the statement that they must check the rooms every other day for damage and again I had to explain that I understood, just move me to a different room. He told me that the clerk told him something completely different. Regardless I left that morning and drove around to find another place to stay and will not be returning to any Motel 6.
CHARLESTON, SOUTH CAROLINA -- Around midnight after a 3 day stay, Motel 6 had the police come and escort 3 very nice ladies from their room... All 3 were half asleep and close to tears... I heard something about damage to the room... one of the women said it was damaged before they got there. The police was disgusted with Motel 6 actions and let them take their time packing up. We left the next day and will never again use motel six. What a sad way to treat your customers.
MATTOON, ILLINOIS -- Arrived shortly after 8 pm. My wife and I checked in without a reservation. The manager was courteous and efficient. The room and bathroom were clean as were the linens and towels. We enjoyed our stay. The following morning we noticed the grounds were clean and well maintained as was the motel office and we enjoyed fresh courtesy coffee before departing. I would stay there again without hesitation and would recommend this establishment to others. The motel is #4950 in the Motel 6 chain.
SYLMAR, CA -- I wish to comment on the great service I received. My first day was a negative one but, the turnaround with these special ladies Andrea and Maria ** both help make a negative to a pleasure with my stayforme, my family and two dogs. My stay has been a long one having to wait for house to be ready to move in. I had chance to change hotel, but NO I am comfortable where I am. Kudos to Motel 6. I highly recommend to those who are in need of a hotel near freeway 5 & 405...
181ST AND STARK PORTLAND, OREGON -- I made an online reservation which was for a room with two double beds. I received an email confirming my reservation. When my two Kids and I showed up to check in I was told they didn't have an online reservation from me. I showed the lady behind the after hours window my email which she wouldn't even look at. I was then told there was one room available with one double bed so I took the room.
When my two children and I opened the door the room smelled bad. There was supposed to be a microwave which there wasn't one, the fridge had an open jar of mayonnaise and mustard, the bathroom door had graffiti on the inside bathroom door, and one of the other rooms had a broken window and wasn't boarded up or anything. Needless to say I don't recommend this motel to anyone.