CHICAGO, ILLINOIS -- Motorola's customer service is awful. I called to get help on Motorola razr maxx device. Not once, not twice but 7 times I had to call. In the middle of discussing the issue I was hung up on. Not a dropped call they actually hung up. The reps were in India and said no I can't help you, we don't handle software issues to not my department. This was all said prior to the reps hanging up on me. I got fed up with the treatment and got an IPhone. The customer experience is wonderful with Apple. I will never buy another Motorola product.Add reply
RENTON, WASHINGTON -- I am on my second phone and it is only a month sense I got it. it still doesn't work well. its doesn't last more then 6 hours and it has to be charged.. very inconvenient. My second one is going back because it won't charge. Same pr5oblem I had before. it has been charging for 3 hours and still at only 8% left on battery. I am very unhappy with this product. And I am stuck for another year or pay a big fee to get out. I am advising my friends not to use Verizon or the droid.1 Replies - Latest reply on 08/27/2013Add reply
LOS ANGELES, CALIFORNIA -- I updated my cell phone at the T-Mobile store and went for a 3G model Samsung and a Motorola Ear Bud. The design of the ear bud has a flaw with a soft rubber cover on the speaker which falls off constantly. I lost it and called customer service to buy a replacement and was told that they don't have any. To make matters worse the people at T-Mobile told me of the refund (discount) for the phone with a 2 YR contract. I BIT!
When I sent in the forms I was informed that it did not meet to requirements for the discount. So T-Mobile is off my list of reliable Company.
Camera will not work on the phone over heats itself and bad service Add reply
The Motorola Crush touch screen phone is the worst phone I have ever owned, The morons at Motorola didn't consider that when you put the phone to your ear without locking the phone (every single time), that the phone will start changing screens and even dial other numbers while your talking.
2 Replies - Latest reply on 03/05/2011Add reply
The slide bar you have to use to unlock the phone can be very difficult to get to work and you end up missing a call.
The Qwerty is difficult to use
The features are very basic, ring tones, camera etc etc this phone is not worth the money
I've had several problems with the Droid phone. Bluetooth connections are difficult to establish and maintain. I've often had to kill the application both on my phone and on my PC, then restart everything. ... read full review2 Replies - Latest reply on 03/22/2010