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Mr. Transmission


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Horrible Experience
Posted by Mchast on 01/09/2009
ST. CATHARINES ON -- DO NOT take your vehicle to Mr. Transmission!

Took my Honda Civic to Mr. Transmission to have my transmission replaced because my transmission was done - car wouldn't even drive.

A used transmission was installed, went to pick up my car, the owner told me "it runs perfect". I didn't even make it to the corner and the gears weren't shifting properly, engine was revving.. I took it back and he tells me that this is "normal" Knowing that this can't be "normal" as I've driven a Honda Civic for 5 yrs I convinced him to take another look at it. After a couple days he called me back to say that he'll be installing another transmission because the one in my car was no good. (surprise surprise) He calls me a couple days after that and says he received another transmission but it's also no good therefore he was returing transmission #2 and getting another one. Finally (after 2 weeks of my car being in the shop) he calls me to say transmission (#3) is installed. I went to pick up my car and first thing he says to me is "you owe me $10 for gas because I had to put gas in your car". No hello, how are you, nothing.

I gave him the $10 and said "I hope I don't have to come back here again, I hope everything is good with my car." He (the owner) says "if you have any problems you can call head office and complain to them. Don't come back here again" and then rambles on about how the shop lost money and that he did me a favour by not charging me again for the oil... All the while I'm thinking to myself, that's not my problem. Had you have done the job right the first 2 times we wouldn't be in this situation... BUT WHO SAYS THAT TO A CUSTOMER!? don't come back here?? or what? unbelievable. .. so as soon as I got home I called head office and filed a complaint about the service and treatment.

I would never recommend anyone to Mr. Transmission and this won't be the last review I write.

Read Company Response
Company Response on 07/23/2010:
I would just like to let everyone who has been mistreat in anyway by Mister Transmission in St. Catharines to know that man know longer owns the shop in St. Catharines. I am the new owner and would like to say I am sorry that you where treated that way.

I can promise you that you will be treated with respect and the job will be done right the right way the first time.
     
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Not Sure if They're Incompetent or just plain crooks-
Posted by Coolalainr68 on 09/20/2011
CALGARY, ALBERTA -- I brought a car in to get a transmission taken out, a differential put in and then reinstalled.

It took the shop 10 days just to pull the transmission and then they phoned me back with a much higher estimate, stating I needed a bunch of extra repairs.
I offered to bring in another transmission, and miraculously they found a donor transmission and would do the job for cheaper(although much higher than their first estimate).

Another week goes by and they finally have the car fixed, only to find out they screwed something up and now the clutch does not work. They have to pull the transmission again to fix their shoddy work but take another 10 days before they even start on it again.

So now, my car has been at their shop for nearly a month with no end in site. This for a job that is quoted to take 7.5 hours for trans replacement and 2.5 hours to install the differential in the trans. The manager won't give me an eta on when the job will be finished other than "it will be done when it's done" response

An honest an competent shop would have had this job done in a few days. For $120 an hour I expect better.
     
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Posted by Alain on 2011-09-21:
You might try contacting Alberta's consumer protection group via http://servicealberta.ca
or e-mailing them at service.alberta@gov.ab.ca
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Never stands up to their warranty policy
Posted by Sophiez on 12/17/2010
HOUSTON, TEXAS, TEXAS -- A little over one year ago, my transmission light kept coming on while I would be driving my 1992 Isuzu Trooper, so I would turn the truck off for a few seconds, then turn it back on then it would be fine.
On 1/23/10 I took my truck to Mr Transmission ( off shepherd on Larkin st) after diagnosing it he stated that our transmission was bad and needed to be rebuilt, I had the same problem over and over. My truck has been in and out of that shop with the same initial problem. He gave us a 2 year warranty. And they have been keeping it for at least one week at a time. He stated that they were running errands in it, to test drive it. And give us our truck back on an empty tank. And when I realized that we were going to have a situation here. I did let him know that I was getting very concerned about all the things they are doing to my truck, such as fixing things that did not need to be fixed. So on 10/19/2010 I asked Harvey (the manager on duty) since he has a file on my truck if he could please give me something stating all the repairs they were doing to my truck, since they are not fixing the real problem. He refused, he stated that he could only give me the repair done on that week (10-19-2010). So he gave me a print out. Then he stated that it was the speed sensor and it would cost approx. 300.00. So the whole time it was never the transmission. And he refused to continue fixing our truck, He stated that he was tired of see our truck in his shop. And I have not even seen any receipts on any purchases he claimed to have spent on repairs that were not needed. So now I am out of money and my truck will not even pass inspection due to this problem (speed sensor shuts down the transmission). My truck is still under warranty and they don’t want to stand up to the agreement. We asked for our money back so that we can take it somewhere else. He refused to give us our money back.
     
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Please Beware!
Posted by Big will1 on 11/21/2010
HOUSTON, TEXAS -- I checked out Mr. Transmission at the Jones rd location in Houston out with the BBB and they were a member with a good rating so I called and spoke with the owner I told him what the problem was I was having and he told me he would pick it up and check it out because it sounded minor. He then said at the most it would cost me if it needed rebuilding would be $1794. and he would not charged a dime before he called to let me know what it would be. The next day I get a call from an Alex and he gave me a quote of $2800. I told him no thanks and I would pick it up and he then said it would be $500. to pick it up because he tore it apart. I never authorize him to do that. I then asked to speak with the owner who I spoke to 1st and he was not in. I got a call the next day and Alex said he would do it for $2000. cash with a 2yr warranty. I called to get directions and they took my SUV to another location that was owned by [snip] also but was not a member of the BBB. I get there and they changed the warranty to 1yr and told me that if I did not accept it they would put my SUV in storage at my expense. I never signed or authorize them to take my SUV to this location or work on it in the 1st place. I paid the $2000. and wrote a bad review and filed a complaint with the BBB. The day they received my complaint I became a victim of a hit and run in front of my house between 2am and 4am on a Tuesday morning. I live on a short dead end street with little traffic at any time.

Also in the 15 yr history of my street there has never been a crime. This was not a coincidence, what are the chances of these events happening on the same day and out of ten cars that were parked there mine was struck. Avoid these crooks at all cost!

     
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Posted by big will1 on 2010-11-22:
also I wanted to ad that the transmission appears to be a used one from a wrecking yard and not a rebuilt one. It has been leaking and all the transmission fluid is out in less than a week.
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Unauthorized Repairs
Posted by ShaysMad on 06/23/2010
SPRING, TEXAS -- My complaint is against the Mr. Transmission franchise located on Spring Cypress Rd. in Spring, TX. I had my vehicle towed there after talking to the manager and telling him what my car was and wasn't doing, he told me that it sounded like my car had the symptoms of a problem called neutralizing, which was an electrical problem ad would cost $300 to $500 to fix, or worst case scenario $1495 to rebuild the transmission. After running a computer analysis the manager called and told me that the problem was not electrical and they would have to open up the transmission to determine the extinct of the damage. So now I'm looking at the worst case scenario price of $1495...I thought. The manager called me back and said it would be $2680 to fix the transmission, almost double the quoted worst case scenario price, I told him I didn't have that kind of money and was planning to go get the car and let it sit until I could get the money to fix it, or take it somewhere else. Well the next day I get a call from the manager stating that my car was fixed and that I could come get it. I told him I didn't tell them to fix the car, he said that because I said I was returning the rental car he assumed that I wanted them to fix my car. I told him that I was willing to pay the worst case scenario price that he quoted me since I didn't authorize him to fix my car. Well, my car was held hostage and I was told I would be charged storage fees in addition to the $2680. I paid them $1500, and had to leave two posted dated checks for the balance, two references, and sign a promissory note before they would release my car. I felt was caught between a rock and a hard place and had no other choice but to pay the ransom.
     
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Posted by Starlord on 2010-06-23:
Contact your stste's Attorny General. I believe it is illegal for them to make the repairs without written authorization. They just can't assume you authorized them, implied consent doesn't fly, it has to be implicit. BTW, a post-dated check IS a promissory note.
Posted by Anonymous on 2010-06-23:
This is horrible. Some states do not require written authorization, but allow oral authorization over the phone. In these cases, the company has to take copious notes to demonstrate they had oral authorization and had discussed options or whatnot over the phone (the customer declined this and the customer okayed that).

I don't know what Texas requires. If it is written authorization, sue them in small claims court. (You have to sign a written authorization, so can prove you didn't have it.) If it's oral authorization, they can easily fake evidence by jotting down notes to make it look like you discussed things. That makes it harder to prove in small claims court, but not impossible.

You might also want to contact the Mr. Transmission HQ to see if they can be of any help. You never know.... Good luck! At least your car has been fixed and you've warned the lot of us -- now I know NEVER to go to a Mr. Transmission!
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Crooked / Thieves / Liars / Scammers / Snakes in the Grass
Posted by ACHEVK on 04/01/2010
Located on FM 2920 and Spring Cypress

1816 Spring Cypress Road
Spring, TX 77388-3519

The first time I took the car to them they couldn't figure out if it had a transmission issue or a exhaust issue. They said it could be shifting hard cause of either. So I left it alone. They keep calling and calling , "what are you going to do with the car ? " they ask. Told them "nothing". You never told me anything was wrong with it. All you could tell me was that you don't know.

They will steal your money in a heart beat. Worst company in the world to do business with. This is a individual franchise.

They will keep your vehicle and give you a huge run around on how they don't know if they can release it. Because hes just a middle man. And he has to call the owner of the shop. Found out this guy has been with the company for a loooong time. He just acts stupid so he can buy more time which in turn costs you more money.


MANAGER IS A CROOK WITH A BIG MOUTH ! ! Big snake - lies right to your face then does whatever he wants anyways.


Second time there, They took my vehicle to LOOK AT IT, NOT WORK ON IT !! Simply look at it and call me with information. I called the next day since I never heard from them and was told that it was already torn down and in pieces. Asked them to stop where they are.

Told them they ARE NOT authorized to do anything at all to the vehicle !

The manager said he can put it all back together and it won't cost me a penny. Yesterday he tells me its already built and that he can not release it because he needs to call the owner of the shop .


HUGE MISTAKE TO DEAL WITH THEM !! DO NOT DO IT !! !! !!

This location are absolute CROOKED THIEVES !!


I have done research and found out that they own two more stores !! BE CAREFUL !


I DONT KNOW THE EXACT LOCATION OF THE OTHER STORES, I KNOW ONE IS ON FM 1960


WATCH OUT FOR THIS PEOPLE !!


AND TELL ALL YOUR FRIENDS !!

Anyone that does business like this needs to be outed to the public and everyone should tell someone they know.

Lets put it this way. I have no enemies, but if I did - I would call them and tell them not to ever go there. Because even if I had a enemy I would not want them to go through what I did. And I definitely would not want the owner of this transmission shop to make another penny because of the way he runs his shady business.
     
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Beware of Mr. Transmission 1630 Highway 6 South, Houston - (281) 558-6160
Posted by Unhappy Transmission Man on 03/31/2010
Mr. Transmission 1630 Hwy 6 South
Mr. Transmission 1630 Hwy 6 South
HOUSTON, TEXAS -- I had my transmission rebuilt by Mr. Transmission on 10/19/10 and specifically asked the owner Ron to replace the 'rear seal.' For anyone who knows anything about preventative maintenance this is a no-brainer. Once you've spent the $600+ dollars in dropping a transmission you might as well do the additional labor to take the fly wheel off and replace the $5 seal.

My Honda Accord 1998 had just over 170,000 miles on it. It would've been ludicrous for me to spend the over $2000.00 I spent on this job and not have it replaced. I joked with Ron that he may as well put 2 seals because they were so cheap. Four months went by and lo and behold the car started leaking oil. When I took it back to them they correctly diagnosed that yes, my rear seal was leaking as was my oil pan and distributor. When I asked them how the rear seal had gone bad in so short a time they researched my ticket and no sign of the replacement could be found.

I don't usually take time to write negative reviews of companies except when they are flat out crooked. Ron offered to pay half of the labor on the repair and pay for the seal, due to their oversight. Conveniently he quoted me the 7.9 labor hours that represents the retail mechanic rate. I know the real rate is 5.5 so I brought him another quote from Aamco who offered to change it out for $400.00 I told him I'd split that with him and not go public. I told him I knew it would cost me to get out of this mess regardless but maybe he could save himself some bad publicity.

He refused and I went and paid Aamco $400.00. It was more, but it's worth not leaving the car in the hands of someone who's dishonest. Who knows what else they may have jimmied up that would've ended up costing me more.

Avoid this place like the plague.

They are not honest and at the end of the day, if anything goes wrong they avoid accepting responsibility.

When I told him this was nothing personal and that I stood for principle, he said he stood for 'paying the bills.'

Classic...like the cars he likes.
     
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Posted by FYI on 2012-04-09:
Ron Pate passed away and the shop is now back in the hands of the original owners who are very honest and reputible.
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Horrible Service Stay Away
Posted by Mrtransmissionsucks on 03/20/2009
KINGSTON -- I dropped in my SUV since it was making a clunking noise when it changed gears. They looked at it free for the day to give a proper assessment. They called back and said I needed new motor mounts. I said ok, they did the work, I paid $600 and drove off 2 days later. Friday I picked up the car and while getting onto the onramp of the 401 my car clunked into gear once again. I called them Monday since I was away for the weekend, and brought the car in.

They never test drove the vehicle. They said "We never said this would fix the problem, we said we would change the part". I had the mechanic and the owner test drive my truck. They both had no idea what was wrong and claimed it was clunking because they way I am driving it. IE: Shift blame to customer.

So since they had no idea of what to do and insulted me numerous times, I said I want my money back. You didn't fix the problem I paid $600 for you assessed.

They refused and offered to replace my entire transmission (even though they had no idea what was wrong) and they would give me 15% off the labor of the $600 repair... but they wanted to charge me another $3000 to replace the tranny and they didn't even know if that would fix it.

Stay away from Mr Transmission Kingston on Bath road at all costs.


     
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Posted by Anonymous on 2009-03-20:
Good review! Mr. Transmission is telling the OP, "If a little poison ($600 in ineffectual 'repairs') doesn't work, try a lot more poison ($3000 tranny replacement). AAMCO does the same. If the consumer refuses to pay for shoddy repairs, they place a mobster-like mechanic's lien on the vehicle. Seek out an independent shop. Pay for their diagnosis (there's a reason the franchise places do it 'free').
Posted by Soaring Consumer on 2009-03-20:
Best answer Ghost.
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Stay Away
Posted by Pdglowinski on 07/06/2007
JACKSONVILLE, NORTH CAROLINA -- Last summer (06), the transmission on my dakota r/t bit the dust, a band strut broke off, and the bands got abused pretty bad. Needed a rebuild, no question about that.

At first I told them to pack it back up, i'm taking it somewhere else- I wasn't impressed at all with the demeanor of the 'man at the desk'. I spent some time there, and went in back to talk to the mechanics that will actually have their hands on my true love. They seemed to prove that they knew what they were doing, and didnt like the dude up front either- so, I left it there for a rebuild. Before I left, we agreed on what was to be done- I actually told him I don't care what it costs, or how long its in for repair, but when I get it back- I want it perfect. About a week later I pick it up, and am nice to it for about a day. Giving it a little break in period. Day two comes the real test- full throttle.

I semi-regularly race the truck at the drag strip, and drive it like I stole it. I told them to build me a transmission to take the abuse- of course with me understanding, things do break eventually if ya rag on them. No problem there, I don't live in fantasy world. Anyways--- on day two of having this rebuilt tranny, I go off to a country road to see how she performs from stop to top so-to-speak. Big problem. At wot (wide open throttle) she won't shift out of 1st. She'll just hang in gear and bounce off the msd 6400 rpm limiter. So of course, I start to get furious about this $2300 check I wrote a day earlier. How am I supposed to enjoy my truck for what I built it for, if she won't get out of 1st?? I go back, and I get a little upset at all the head scratching the guys at mr transmission are doing. I belong to a very decent online group that deals specifically with the dakota r/t.. I know someone in the group will know what to do. Im told by them that the shift kit the shop installed doesn't jive well with the trucks pcm, and I need to tear apart a wiring harness and solder in a resistor inline with the governor pressure sensor. Lucky me- they were right. Problem solved- but why the heck doesn't a transmission shop know this? Water under the bridge, and I don't go back. Truck is fixed, shifts perfectly, and am so far very happy with it. I continue to drive it about 100 miles a week back and fourth to work. This goes on for about 2500 miles. Took it to the race track twice, and still works flawlessly. I put it on a flatbed trailer when I moved back to WI, and a couple days later load it up to go to the r/t national meet in st. Louis. Halfway there, cruising down the highway I start to lose overdrive. Knowing the truck pretty well, and being associated with many people that share my passion, im pretty sure I know whats going on right away. Im losing tranny fluid. I pull over at the next stop and sho-nuff.. The tailgate and entire underside of my truck is doused with transmission fluid, its bleeding all over the place. So here I am, 200 miles from home, and 200 miles from my destination. Being im going to the r/t nationals- I decide its better to be in the company of gearheads, than turn around and go home and be at the mercy of whatever scam shop I May find. I stop in autozone, buy $100 worth of fluid, and keep dumping it in for the remainder of my trip. After all- if ya keep fluid in it faster than it leaks, keep the temperature down, the only thing its gonna hurt is the wallet by keep buying fluid. I get down to st louis, and find the rear seal had failed. Fixed it that day in the parking lot. Still leaked, but not nearly as bad as before. Skip a couple days- and I drive it home, nice and easy 400 mile trip at 55mph, continuing to dump fluid in it all the way.
Come to find out through some more research- that a bushing in the overdrive case is loose and inches its way back, rubs on the seal, and causes it to fail immediately. The only cause of this is a bad overdrive case, not holding the bushing properly.

The transmissions only got about 3000 miles on it, its sitting in my garage on jackstands, awaiting whats going to amount to about another grand in parts and labor. New od case, yoke, driveshaft balance, bushing, seal, etc..). There is no mr. Transmission in this area, and im not going 1300 miles back to nc to take it in. Even if there was a franchise in this area- I still would not take it back to that company. So im stuck.

Thank you very much mr. Transmission for using a piece of crap od housing on your rebuild job. For what it costs to do the job, I could have rode a taxi wherever I needed to go for 6 months, and broke even.

Pete
     
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Posted by rhondam718732 on 2007-07-06:
Very good post. I actually was interested in the car stuff...thanks.
Posted by CrystalSword on 2007-07-06:
If you take it to a transmission shop near you...and then send the bill to the original place that fixed it, they will occasionally reimburse you. This happened to our son-in-law, he had the tranny in a Mustang fixed in Wasington and had to get it fixed again in San Diego, and the original shop paid the bill....worth a try at least.
Posted by Starlord on 2007-07-06:
Something I think the OP should realize, the run of the mill tranny shop is not, repeat NOT, a race shop. They rebuuild transmissions for the 99% of us who drive sanely and sensibly. When I worked for the Sheriff's Dept., we had a shop in Casa Grande,AZ that did all of our transmission work. When they rebuilt the tranny in my patrol car, I got an 8 1/2" X 11" sheet full of instructions on the care and feeding of my newly rebuilt tranny, and one of the biggest no-no's was do not acceleraste to full acceleration for several day, but build up to it gradually. This was hard to do with a patrol car, but we would do the best we could to live within the instruction sheet, which they gave to every customer of a rebuild. If you even hinted of racing, they would refuse to touch your vehicle. We had a hard enough time getting them to do trannies in police vehicles.
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Misleading quotes, broken parts, missing parts
Posted by Whiplash on 06/14/2007
BARRIE, ONTARIO -- I had my Dodge Ram 4x4 pickup towed in to the Mister Transmission in Barrie, Ontario. I had told the front desk guy from the beginning that if it needed a complete rebuild then “it would be towed home and sit in my driveway because I can’t afford it”. When they dropped the pan, he exclaimed "look at all the chunks in there" to which I said I have seen more debris during a normal service than I could see now... To get an estimate I authorized the removal and opening, for approx $284 for the removal (never quoted anything for the estimate). They called later and quoted me $2812 for "everything" but when I had it put in writing with taxes it came to over $3200 (very misleading). So I told them to pack up the parts in a box and I would have it towed out of there (never told about any other charges).

When I arrived my truck was in the parking lot, exhaust hanging down. The bill I was presented with was for $484.50 - the manager couldn't explain why it was so much, but the wording on it was to give estimate and "put parts in a box and ready vehicle for towing." I had already been told I would have to pay it or they wouldn't release my truck. I went out and found the internal parts piled in 2 boxes in the back and nothing else - no transmission case, no transfer case, no driveshafts etc. When I asked about them the manager Paul and the technician wheeled parts out and loaded them into the truck. I even had to ask them to put the exhaust back up so it would stay attached. Some preparation!
Over the phone I was quoted $1900 by ACME Transmission in Toronto so I had it taken there on a Wednesday. First they inventoried the internal parts and found one spring broken and another missing a roller (not normally replaced in a rebuild) because of the way the parts were piled on each other - that was an additional $135. Then after they started putting the truck back together on Friday they were missing a few key parts - the 4x4 gearshifter and the transmission mount. My husband called them and told them they had until noon to deliver them to my work - they arrived in person at 12:16! But not 10 minutes later ACME called back - the driveshaft that was sent with my truck didn't fit, it was the WRONG ONE! So I called and spoke to the manager who said that "they had 3 Dodge's apart here this week". What the??? Before I knew it he drove to Toronto with 2 driveshafts because he didn't know which one in their shop was the right one! About 4pm I received a call from the guy who dropped off the mount earlier - it was the WRONG ONE also. So he came back to my work and exchanged it for the right one (I hoped).

ACME couldn't finish putting the truck back together until I brought them the other parts on Monday (by cab and then by bus) and I had to take the day off work. When they got to the final few details they were MISSING MORE PARTS - the filler tube and the crossmember for my skid plate - so the manager had to make a 2nd trip to Toronto. He had the nerve to ask if there was anything other parts they might be missing!

I went by the Corporate Headquarters in Richmond Hill but they refuse to let me in without an appointment. The management "are not technicians and they won't know what the parts are for" - but surely they could see that they were broken? "Take a picture". They also do not allow disgruntled customers to come in - you have to call their Customer Service. So I did (from their parking lot) and the said to write it all down and sent it to them while they start an investigation. They told me perhaps I should let the local manager know - I said I think the fact that he is on his 2nd trip to Toronto with missing parts he already knows there is a problem!

So it has been almost a month and I have heard nothing back. I was still willing to pay the $270 for the removal, but after the extra costs they now owe me $454.04... and the Tranny works perfectly thanks to Andy @ ACME!
     
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