Got a new computer and thought I would try out the trial "FREE" MSN internet service. Since it was a dial-up service, I quickly gave up on it. Tried several time to cancel the service, and even though I did. However after the "3 month trial" period, while I was in the hospital, then traveling due to my mother's ill health and eventual death, MSN began charging my credit card. Trying to get caught up on my bills, I noticed MSN charge for the last three months. I immediately called MSN for cancellation and dispute the billing. Although cancellation was successful, billing was not adjusted for the months that I didn't use MSN and the months that I thought I had canceled MSN Service.
Even though I tried a couple of time to cancel online, and once that I thought it was canceled, MSN representative said I should have read the terms and conditions CONCERNING THE "FREE" OFFER AND THAT EVEN THOUGH I MAY HAVE CANCELED ONLINE, I WAS REQUIRED TO CALL INTO CUSTOMER SERVICE FOR CANCELLATION. BOTTOM LINE - NOTHING IS FREE!!! And I will never do business with MSN Internet service again. I will pass the word to all who will listen. By the way their customer service rep stated I would need to contact their lawyers if I wanted to dispute this further!
KENTUCKY -- Since the removal of group chat, our MSN Groups have had nothing but problems. Some days you can post, some days you stare at a blank page. Why can't (the company that boasts of such great software), even keep groups running right? Now Microsoft brags about software that is powering certain model cars. I'll never buy one. I'd hate to be driving along depending on Microsoft and the software crash.
After a few lawsuit claiming faulty and untested software, I think Microsoft will be on its way out. Look at the facts... Microsoft never fixed any version of Windows that they made or actually worked, they just made newer versions they forced people to buy. Maybe that's why Bill retired.
DALLAS, TEXAS -- If you're currently signed up with MSN, good luck getting away from them. They are real proud of their $20/Month dial-up service that is available through several other companies for less than $10 a month. Most people stay with MSN despite the savings offered by other ISPs because they are Microsoft. I guess people think they will get discounts on their software purchases or free technical assistance for Microsoft software products, good luck on getting anything else but a monthly bill and very little support.
About a year and a half ago I did the unthinkable and called Microsoft Network administration to discontinue my service. I was switching to a local broadband service provider and Internet access came with the package. Well, first of all, try to find someone to talk to about discontinuing your service. After an exhaustive search, I finally found an individual who immediately went into a sales pitch and offered a rate reduction from $22/month to $19.95/month.
I repeatedly told the individual that I was not interested. I was finally offered three months free service to give me time to consider the consequences of my actions. I told the individual on the other end that they could give me as much free service as they wanted but I was still changing ISPs.
Well, here we are a year and a half later and guess what, out of the blue I just got a bill from Microsoft Networks for service that I dropped a year and a half ago. It contains lots of threats about handing my case to a collection agency if I don't respond immediately.
What do you do when attacked by a 600 pound gorilla? You pay the bill or have your credit rating destroyed. After all, the government has been going after this company for questionable business practices. Large companies have felt the wrath of Microsoft, what chance does an individual have? If you're a current MSN member, get out any way you can. If you're considering MSN as your ISP, don't even think about it!
DENVER, COLORADO -- Suddenly without any prompting by me, my e-mail address book was changed. It had taken me months to arrange the addresses in my book for my preference. There was a "quick name" listing that made it easy to locate the names I wanted in the order of frequency used as well as category of individual addresses. Now "someone" has rearranged the address by alphabetizing the addresses by the first letter of the entry. It is totally confusing, and I cannot find any way to re-establish the former list.
I was not warned or advised of the change and certainly did not request it. It will take hours and hours to figure out how to arrange and maintain an address book to my satisfaction. Is this a breach of privacy? I think so. Is it poor consumer relations? Absolutely.
RED BLUFF, CALIFORNIA -- I think it is morally wrong when I pay for a service and have to put up with sexually enticing material always being displayed. I have three kids: 10, 13, and 17, and I'm doing my best to raise them in a Christian atmosphere. Even if someone isn't a Christian, they should not have to be subject to the garbage of: "I'm single, call me," or "Date me, I'm single," or "Find the right date or single in your area for a good time." I don't want to see it and it is not right for my kids to have to be subject to this when all they want to do is get information of the internet.
LOS ANGELES, CALIFORNIA -- These crazy lunatics refuse to remove credit card billing, which is obviously fraudulent. We tried, oh, how we tried, to get it through the thick heads of the folks at billing that we did not order, nor have we ever used their service.
Fourteen orders were processed, all with the same name, in a period of several days. "Hmm... it does look suspicious, the billing supervisor intoned," after we got nowhere with the regular billing person. Now, why would it be suspicious that two people living in an apartment would open up 14 separate accounts, all in their name? Because it was done fraudulently, you morons.
Why would anyone need more than one of any account? Yet we did not even order one. This service, whatever it is, was not used, has not been seen, was never ordered, and yet, the billing people at this multi-billion dollar corporation cannot even see the hand in front of their face. Take the charges off, my dear moronic friends. We never have, and, owing to this experience, never will, subscribe to any service Microsoft offers.
CHICAGO, ILLINOIS -- I signed up for MSN under a promotion that said I would get the first 90 days free as long as I agreed to a two-year contract. That was last year and now I just got a collection notice for the 90 days of service last year. Not only are they charging me a year later for what they said was "free" but they didn't even send a bill. They just sent it off to a collection company that is hounding me. When I called MSN they said they had a billing problem but the collection company is still calling a month later. I say ** you MSN.
TALLAHASSEE, FLORIDA -- A free 30 day trial account was set up in March 2000. On the 3rd day it was cancelled and I was assured I would not be charged. in fact, I WAS charged for two months. One month was refunded, the other was not. I have been told time and time again for nearly two years that this amount of $19.95 is coming to me, but it never comes. Two years is long enough. My last discussion with a rep of your company was just a few weeks ago. The last letter I mailed was written January 27, 2002. I am tired of the reiteration with no results and the inability to speak with a higher authority. Letters on file will give all the pertinent details.
To help keep me as a potential future customer, I would like the following: I want the refund NOW. The original credit card account which I gave in order to set up the free account has been discontinued, therefore I would like a check. At the very least I would like a response from your company regarding this incident. Thank you for your time.
DENVER, COLORADO -- MSN broadband, which I have used for almost a year, started charging me $74.95 a month last month. My contract rate is $39.95 a month. When I called to complain they said they would fix it but they didn't because the $74.95 charge showed up on my Visa card bill again this month. I called to complain again and they said I was stuck paying $74.95 if that's what is on my bill.