Microsoft Network (MSN) Hotmail

14 reviews & complaints.
Company Profile
Microsoft Network (MSN)
One Microsoft Way
Redmond, WA 98052-6399
425-882-8080 (ph)
Compare Phone/Mobile Services
Most Popular | Newest | More Options >
More filter options:
Too High of Security for Their Email
By -

I have just experienced a ridiculous & unnecessary, bout with MSN about my brother in laws account. He has been locked out of it for at least a month! He has been struggling with cancer, for over a year and is not doing well. I offered to try to help get his account unblocked. His wife is in, no state of mind to do this. I contacted MSN, on their behalf, and was told the reason was that, the account was closed, and that is why it's blocked. When I tried to get in it, it told me it was blocked because of too many wrong passwords being tried. But the tech insisted that it was closed.

My Brother was in the middle of the change in Quest. That led to the separation of the two companies. So I asked the tech what should he do? She told me they would have to sign up again. There are two different accounts, one costing $59.99 a year, with all the bells and whistles, or one for $9.99 a year with 1 tech call. So I decided to use my credit card and renew for the $9.99. The only reason they wanted to get back in there was for photos stored & their email address in that account. The Tech took my credit card & renewed the account. I asked her if I would be authorized to get into that account if I renewed it, her answer was yes.

So she opened the account & gave me a new password... I tried to get into it, while she was still on the phone. Still not able to get in, it was still blocked. She said "she didn't why", and passed me to another tech. He immediately told me I wasn't authorized on that account & he couldn't help me. I asked what it would take to get this authorization. I was told that if his wife called and told them to add me that would be OK.

I asked him just what she would need to tell them, because I didn't want her to have to look for anything or to spend much time away from her husband. The tech said "Only my name & the last four digits of my credit card account for verifying that ACCOUNT". My credit card mind you!!! So I had her call & we did a conference call between the three of us. That new tech said he was sorry, but couldn't do it, because neither of us were authorized on the account. She has power of attorney on his behalf, but that wasn't good enough! He want to talk to her husband!!!

Her husband cannot speak well at this point, but she was so enraged that she went right in & tried to wake him to say his name!! I was appalled at this demand from this tech & told her not to do it, but she had, had it with all their BULL! He couldn't even say his name well!! The tech finally said "I'm so sorry, I'll let you into the account... He put all of under such stress & we were both in tears!!!

I did finally get it unblocked & got the information they needed... I understand the need for security, don't get me wrong, but to get a dying man on the phone is totally ridiculous!!! How can they be so cold!!! Plus I paid for this account for nothing. I'm sure we could have gotten in there if they would have tried. All those old MSN accounts from Qwest have been switched to Hotmail accounts... So they made us pay for nothing!!! I would like my money even though it isn't much!!!

Hotmail Cannot Be Accessed - and No "Fix" Available
By -

I have had a Hotmail account for years (use it for companies/bills). About a week ago it said my password was incorrect (no, there is a problem as password hasn't changed). No matter what I did (per their online suggestions) I cannot access my account. They'll send a new password to my Hotmail account - well, since I can't access the darned thing, what good is that??? Apparently, there are A LOT of people with the same issue and Microsoft couldn't care less.

Don't know if accounts of myself and many others were "hacked", or if Hotmail is just screwed up and they couldn't care less. Of course there is no customer service phone number, just email, that they say they'll answer w/in 24 hours, my email was sent 6 days ago with no reply. It's extremely annoying.

MSN Help
By -

I have been a subscriber of MSN for several years, don't know why, guess I want the additional storage space! I have had the same problem for years. When I try to go to the Calendar from Hotmail, it requests my password for NON-MSN subscribers. Since I AM a MSN subscriber, it is really irritating! I have tried to contact them around ten times on the subject. One time they blamed Hotmail, which is weird since they are Hotmail. A friend told me a game to play on Google was to type in a phrase that Google couldn't find, so I typed in "MSN.COM HELP" and "How to talk with a live person at MSN.COM". You guessed it! Google couldn't find anything on either one.

By -

Why is it that something as simple as setting up a Hotmail account can go so incredibly wrong? Do they NOT want people to use MSN? Are these overpaid monkey's so incredibly apathetic to good communication skills that bad web service just doesn't matter? While setting up my new account there are no HELPFUL messages WHATSOEVER telling me What could be wrong or what to fix! I've gone over each and every entry two and three times. Each Box is absolutely 100% correct, YET when I go to log in I get an error message telling me that that account does NOT exist! Bull!

THIS IS A CLASSIC EXAMPLE OF CORPORATE AMERICA SITTING ON ITS HINDQUARTERS COLLECTING MILLIONS OF DOLLARS FROM CUSTOMERS AND SHOWING ABSOLUTELY NO HONORABILITY IN RETURN!!! Why are these people who make these websites allowed to continue to breathe?!! So thank you MSN for making the world just that much more difficult to live in and be a part of. You're the worst kind of lecherous money grubbing sleaze balls. You suck!

OK, dearies, you've completely missed my point, but it sure was funny seeing complete strangers get so worked up over a Vent. Would you like fries with that? LOL! Listen. I KNOW it's free. Duh! NOT the point. The point was they could very, very easily make the site more user-friendly and they choose not to. Just because YOURS worked for you the first time, you automatically think someone else's misfortune means they're an idiot. You must be under 30 yrs old. And greedy corporate America?! Either you've never worked for a large corp. or you're just one of "them", too! The message transcends the immediate subject.

And anything I can do to help bring down the MSN Monster, I'm all for it. And btw, I've talked with others who had hotmail and they've all agreed with me. NOT user-friendly and problems logging in, etc, etc. So it's NOT just me. And yes, I know there are others. MANY others. And that's what I did. I went elsewhere, which is what I advise anyone else to do.

AVOID MSN! That's my personal opinion. Yours may differ. That's OK too. You're you and I'm me. Can't we all just along... Are you sitting at WORK reading this site? We're watching you! And if you're not, then do you just sit and monitor this site for new posts so you can add YOUR three cents? Nothing else to do? Can't we all just get along?

Unsolicited Microsoft E-mail Offers
By -

NEW PRAGUE, MINNESOTA -- Using my e-mail address and under the guise that I have signed up for this mail through MSN, I get 25 to 30 Microsoft e-mail offers per day using my personal e-mail address sending to myself. The items are meant for males and are very adult-related. I am a female. This type of e-mail must stop!!! Microsoft's name is at the bottom of every one of the messages. That means they have sold my name to some very sleazy companies!

Hotmail Upgrade Scam
By -

Last year I took the plunge and upgraded to Hotmail Plus for a year. Believe me it was a bad move, why? This year I decided that I need to cancel it and realized that it was on auto-renew. Tried to go through Hotmail to turn it off and cancel it but guess what? No link to cancel it, just vague info to e-mail us and we'll cancel it blah, blah, blah. No number for phone support etc. I finally dug up their hidden phone number via the web and called to cancel. Basically what they're saying is we'll put it on "auto-renew" then we'll make it so hard for you to cancel you'll never do it.

Think about how many $'s they've reeked in with this policy? Spent hours doing something that should have taken seconds. I am very disappointed in how Microsoft uses this approach. Will probably still use stuff like Windows and Hotmail but will not buy stuff like mouses, Zunes, software, etc. from them. Take my advice don't upgrade your free Hotmail account to Hotmail Plus, save the headache and wasted time. Don't support shabby policies.

Terrible Hotmail Program
By -

Upon upgrading to the "NEW" Hotmail upgrade, I've experienced "total ads" on my hotmail account (which I pay for), program has "locked" my incoming email attachments informing me that my "security clearance" will not allow me to download and in general has screwed up my entire email system. My computer "freezes" screens when I try to "move" to other messages, etc. Cannot find a way to communicate this to MSN as they have made it totally difficult to communicate with a complaint on email. I will be ending my service and moving to yahoo mail or something similar due to this problem.

Email Addresses
By -

I use MSN for my email because I continue to enjoy the format. Many of you use others for whatever reason. Does it really bug some of you, as it does me, that you receive emails with heaven knows how many "to and from", "to and from" and on and on with other's email addresses shown? I'm not paranoid but my primary email address, which I use for those I know, I would prefer not shown. Do people not realize if they want to forward on a joke or informative all they have to do is delete all the addresses and forward the email to themselves and use bcc for the rest if they are sending to a number of others?

Multiple Hotmail problems - no solutions... ever!!
By -

SCOTTSDALE, ARIZONA -- I have been using Hotmail as my personal email for many years. Every once in a great while there would be the "Server too busy" message, but it was tolerable. Noting the many years comment above, literally hundreds of friends, family, companies, lists, etc, have the address. It would be an enormous effort to find and update all of them. I even signed up for the pay-per service. Going back about a year, and really becoming prevalent in the fall of 04, the "server too busy" errors started occurring regularly, even frequently. I sent literally dozens of support messages asking for a solution but always got the generic response.

Here's the cut-n-paste of a typical one..."I gather from your mail that, you get a, 'Server Busy' error message when sending mails (genius at work). In reference to your query, I would like to inform you that due to network communication errors in the MSN Hotmail servers, some customers were experiencing unacceptable delays in receiving email, occasional delivery of multiple copies of the same email and problems in sending mails. Our technicians were able to identify and fix the problem. Hence you should ideally not be facing this issue any more."

That was from 5 days ago (Feb 20) and, of course, nothing has changed. I also noticed that the more I complained, other things started happening to make my user experience more painful. Now, I am unable to download nearly all attachments due to false-positive virus scans. I have to try multiple times (always get PCNBDs) after clicking "send" for any emails and have to copy myself to make sure it went. Pictures no longer show at all in the UI and, since they're all flagged with a virus, I can't download them either.

On the one occasion I was able to speak to "**", the tech support supervisor, she informed me that the "pay-per" was only for the extra storage, not for the Hotmail service, which was free, and essentially told me to live with it, right before she hung up on me. So here's my conclusion: If you plan on using hotmail as your personal account, plan on headaches, and only an illusion of any type of support.

Email Address Book Change

SAN DIEGO, CALIFORNIA -- I am not happy with the new email address book change in which I find ridiculous and inconvenient. I would much rather have the "favorites contacts" list to be listed by the given quick name (as it was previously) rather than the email address itself. Please take this into consideration. My friends and I are all customers (some of us even pay for extra storage) and we are all very frustrated with this change.

Top of Page | Next Page >