I have just experienced a ridiculous & unnecessary, bout with MSN about my brother in laws account. He has been locked out of it for at least a month! He has been struggling with cancer, for over a year and is not doing well. I offered to try to help get his account unblocked. His wife is in, no state of mind to do this. I contacted MSN, on their behalf, and was told the reason was that, the account was closed, and that is why it's blocked. When I tried to get in it, it told me it was blocked because of too many wrong passwords being tried. But the tech insisted that it was closed.
My Brother was in the middle of the change in Quest. That led to the separation of the two companies. So I asked the tech what should he do? She told me they would have to sign up again. There are two different accounts, one costing $59.99 a year, with all the bells and whistles, or one for $9.99 a year with 1 tech call. So I decided to use my credit card and renew for the $9.99. The only reason they wanted to get back in there was for photos stored & their email address in that account. The Tech took my credit card & renewed the account. I asked her if I would be authorized to get into that account if I renewed it, her answer was yes.
So she opened the account & gave me a new password... I tried to get into it, while she was still on the phone. Still not able to get in, it was still blocked. She said "she didn't why", and passed me to another tech. He immediately told me I wasn't authorized on that account & he couldn't help me. I asked what it would take to get this authorization. I was told that if his wife called and told them to add me that would be OK.
I asked him just what she would need to tell them, because I didn't want her to have to look for anything or to spend much time away from her husband. The tech said "Only my name & the last four digits of my credit card account for verifying that ACCOUNT". My credit card mind you!!! So I had her call & we did a conference call between the three of us. That new tech said he was sorry, but couldn't do it, because neither of us were authorized on the account. She has power of attorney on his behalf, but that wasn't good enough! He want to talk to her husband!!!
Her husband cannot speak well at this point, but she was so enraged that she went right in & tried to wake him to say his name!! I was appalled at this demand from this tech & told her not to do it, but she had, had it with all their BULL! He couldn't even say his name well!! The tech finally said "I'm so sorry, I'll let you into the account... He put all of under such stress & we were both in tears!!!
I did finally get it unblocked & got the information they needed... I understand the need for security, don't get me wrong, but to get a dying man on the phone is totally ridiculous!!! How can they be so cold!!! Plus I paid for this account for nothing. I'm sure we could have gotten in there if they would have tried. All those old MSN accounts from Qwest have been switched to Hotmail accounts... So they made us pay for nothing!!! I would like my money even though it isn't much!!!
I have had a Hotmail account for years (use it for companies/bills). About a week ago it said my password was incorrect (no, there is a problem as password hasn't changed). No matter what I did (per their online suggestions) I cannot access my account. They'll send a new password to my Hotmail account - well, since I can't access the darned thing, what good is that??? Apparently, there are A LOT of people with the same issue and Microsoft couldn't care less.
Don't know if accounts of myself and many others were "hacked", or if Hotmail is just screwed up and they couldn't care less. Of course there is no customer service phone number, just email, that they say they'll answer w/in 24 hours, my email was sent 6 days ago with no reply. It's extremely annoying.
I have been a subscriber of MSN for several years, don't know why, guess I want the additional storage space! I have had the same problem for years. When I try to go to the Calendar from Hotmail, it requests my password for NON-MSN subscribers. Since I AM a MSN subscriber, it is really irritating! I have tried to contact them around ten times on the subject. One time they blamed Hotmail, which is weird since they are Hotmail. A friend told me a game to play on Google was to type in a phrase that Google couldn't find, so I typed in "MSN.COM HELP" and "How to talk with a live person at MSN.COM". You guessed it! Google couldn't find anything on either one.
Last year I took the plunge and upgraded to Hotmail Plus for a year. Believe me it was a bad move, why? This year I decided that I need to cancel it and realized that it was on auto-renew. Tried to go through Hotmail to turn it off and cancel it but guess what? No link to cancel it, just vague info to e-mail us and we'll cancel it blah, blah, blah. No number for phone support etc. I finally dug up their hidden phone number via the web and called to cancel. Basically what they're saying is we'll put it on "auto-renew" then we'll make it so hard for you to cancel you'll never do it.
Think about how many $'s they've reeked in with this policy? Spent hours doing something that should have taken seconds. I am very disappointed in how Microsoft uses this approach. Will probably still use stuff like Windows and Hotmail but will not buy stuff like mouses, Zunes, software, etc. from them. Take my advice don't upgrade your free Hotmail account to Hotmail Plus, save the headache and wasted time. Don't support shabby policies.
Upon upgrading to the "NEW" Hotmail upgrade, I've experienced "total ads" on my hotmail account (which I pay for), program has "locked" my incoming email attachments informing me that my "security clearance" will not allow me to download and in general has screwed up my entire email system. My computer "freezes" screens when I try to "move" to other messages, etc. Cannot find a way to communicate this to MSN as they have made it totally difficult to communicate with a complaint on email. I will be ending my service and moving to yahoo mail or something similar due to this problem.
ROBBINSVILLE, NORTH CAROLINA -- I used to be able to have all my email accounts on MSN Premium. Now I have to sign into each one separately and sign out and in again to access another. Can you idiots just leave this stuff alone? Unless you change it back to the way it was I will be canceling my account and go to another competitor. Do not renew me in April.
BAINBRIDGE ISLAND, WASHINGTON -- HI! I have been having problems with my MSN Live Hotmail and my family and friends seem to be getting a lot of strange emails that they say that I have sent them but I have not. So something is not right and something weird is going on. So would you be able to get to the bottom of this mess and see why my family and friends are getting weird emails from me?
NEW PRAGUE, MINNESOTA -- Using my e-mail address and under the guise that I have signed up for this mail through MSN, I get 25 to 30 Microsoft e-mail offers per day using my personal e-mail address sending to myself. The items are meant for males and are very adult-related. I am a female. This type of e-mail must stop!!! Microsoft's name is at the bottom of every one of the messages. That means they have sold my name to some very sleazy companies!
TORONTO,ONTARIO,CANADA -- There I was, opening up my computer when suddenly, automatic download from a well-known software company, intruded on my space. After wreaking havoc in the interest of safeguarding my environment, I found my tepid mail to be inaccessible. Of course all queries went unanswered as I could not access my mail. They call this Progress?