Microsoft Network (MSN) Hotmail

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Too high of security for their email
Posted by on
I Have just experienced a ridiculous & unnecessary, bout with MSN. About my brother in laws account. He has been locked out of it for at least a month! He has been struggling with cancer, for over a year and is not doing well. I offered to try to help get his account unblocked. His wife is in, no state of mind to do this. I contacted MSN, on their behalf, and was told the reason was that, the account was closed, and that is why it's blocked. When I tried to get in it, It told me it was blocked because of too many wrong passwords being tried. But the tech insisted that it was closed. My Brother was in the middle of the change in Quest. That led to the separation of the two companies. So I asked the tech what should he do? She told me they would have to sign up again. There are two different accounts, one costing $59.99 a year, with all the bells and whistles, or one for $9.99 a year with 1 tech call. So I decided to use my credit card and renew for the $9.99. The only reason the wanted to get back in there was for photos stored & their email address' in that account. The Tech took my credit card & renewed the account. I asked her if I would be authorized to get into that account if I renewed it, her answer was yes. So she opened the account & gave me a new password... I tried to get into it, while she was still on the phone. Still not able to get in, it was still blocked. She said "she didn't why", and passed me to another tech. He immediately told me I wasn't authorized on that account & he couldn't help me. I asked what it would take to get this authorization. I was told that if his wife called and told them to add me that would be OK.. I asked him just what she would need to tell them, because I didn't want her to have to look for anything or to spend much time away from her husband... The tech said " Only my name & the last for digits of my credit card account for verifying that ACCOUNT". My credit card mind you!!!! So I had her call & we did a conference call between the three of us. That new tech said he was sorry, but couldn't do it, because neither of us were authorized on the account. She has power of attorney on his behave, but that wasn't good enough! He want to talk to her husband!!! Her husband can not speak well at this point, but she was so enraged that she went right in & tried to wake him to say his name!! I was appalled at this demand from this tech & told her not to do it, but she had, had it with all their BULL! He couldn't even say his name well!! The tech finally said " I'm so sorry, I'll let you into the account... He put all of under such stress & we were both in tears !!!!
I did finally get it unblocked & got the information they needed... I understand the need for security, don't get me wrong, but to get a dying man on the phone is totally ridiculous!!! How can they be so cold!!! Plus I paid for this account for nothing. I'm sure we could have gotten in there if they would have tried. All those old MSN accounts from Qwest have been switched to Hotmail accounts... So they made us pay for nothing!!! I would like my money even though it isn't much!!!!
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lexophiliac on 09/10/2011:
Over the past couple of decades, email has become one of the world's leading communications mediums, even outpacing the telephone and traditional mail service.

Unfortunately, over this same time span, email has proven itself to be highly vulnerable to outside influences, including individuals and organizations that seek to cause some form of technological damage or hope to make money in an illegal fashion. As a result, security has become an increasingly important issue for all email users and providers.

You are out $10, but your BIL is back in his email account and I"m willing to bet you wouldn't trade back on that for the world.
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Hotmail cannot be accessed-and no "fix" available
Posted by on
I have had a Hotmail account for years (use it for companies/bills). About a week ago it said my password was incorrect (no, there is a problem as password hasn't changed). No matter what I did (per their online suggestions) I cannot access my account. They'll send a new password to my Hotmail account - well, since I can't access the darned thing, what good is that???? Apparently, there are A LOT of people with the same issue and Microsoft couldn't care less. Don't know if accounts of myself and many others were "hacked", or if Hotmail is just screwed up and they couldn't care less. Of course there is no customer service phone number, just email, that they say they'll answer w/in 24 hours, my email was sent 6 days ago with no reply. It's extremely annoying.....
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MRM on 08/31/2010:
I have Hotmail and haven't had any problems logging on. Your account may have been hacked into.
azspots on 08/31/2010:
Hi - MRM, apparently a lot of people are having the same problem as I am. I"m leaning towards the emails being hacked, I don't know ;( What I do know is MSN should have a little support available since it is effecting many people.
Nohandle on 08/31/2010:
I have an MSN account, it's not Hotmail and I pay yearly for my service. If a company offers a free option then they need to correct errors when reported or tell the customer they can't guarantee anything when signing up. Then it's the individual's decision to pay for something or go elsewhere. I guess with free one gets what he pays for. Helpful warning for others.
azspots on 08/31/2010:
I have another account with another service, no problem whatsoever.
Enigmatic on 08/31/2010:
My husband is dealing with the same thing right now. Someone has taken over his Hotmail account and is using it to send out phishing emails to WoW users. We've closed the account *three* times, and sent two emails to MSN about it. No one has responded to our emails, and the account is still open and sending out spam. Thanks for nothing, MSN.
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MSN Help
Posted by on
I have been a subscriber of MSN for several years, don't know why, guess I want the additional storage space!

I have had the same problem for years, when I try to go to the Calendar from Hotmail, it requests my password for NON-MSN subscribers. Since I AM a MSN subscriber, it is really irritating! I have tried to contact them around ten times on the subject. One time they blamed Hotmail, which is weird since they are Hotmail.

A friend told me a game to play on Google was to type in a phrase that Google couldn't find, so
I typed in "MSN.COM HELP" and "How to talk with a live person at MSN. COM"

You guessed it! Google couldn't find anything on either one.

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Posted by on
Why is it that something as simple as setting up a Hotmail account can go so incredibly wrong? Do they NOT want people to use MSN? Are these overpaid monkey's so incredibly apathetic to good communication skills that bad web service just doesn't matter? While setting up my new account there are no HELPFUL messages WHATSOEVER telling me What could be wrong or What to fix! I've gone over each and every entry two and three times. Each Box is absolutely 100% correct, YET when I go to log in I get an error message telling me that that account does NOT exist! Bull! THIS IS A CLASSIC EXAMPLE OF CORPORATE AMERICA SITTING ON ITS HIND QUARTERS COLLECTING MILLIONS OF DOLLARS FROM CUSTOMERS AND SHOWING ABSOLUTELY NO HONORABILITY IN RETURN!!! WHY ARE THESE PEOPLE WHO MAKE THESE WEBSITES ALLOWED TO CONTINUE TO BREATHE?!! So THANK YOU MSN FOR MAKING THE WORLD JUST THAT MUCH MORE DIFFICULT TO LIVE IN AND BE A PART OF. YOU'RE THE WORST KIND OF LECHEROUS MONEY GRUBBING SLEAZE BALLS. YOU SUCK!

OK, dearies, you've completely missed my point, but it sure was funny seeing complete strangers get so worked up over a Vent. Would you like fries with that? LOL! Listen. I KNOW its free. Duh! NOT the point. The point was they could very, very easily make the site more user friendly and they choose not to. Just because YOURS worked for you the first time, you automatically think someone elses misfortune means they're an idiot. You must be under 30 yrs old. And greedy corporate America?! Either you've never worked for a large corp. or you're just one of "them", too! The message transends the immediate subject. And anything I can do to help bring down the MSN Monster, I'm all for it. And btw, I've talked with others who had hotmail and they've all agreed with me. NOT user friendly and problems logging in, etc, etc. So its NOT just me. And yes, I know there are others. MANY others. And that's what I did. I went elsewhere, which is what I advise anyone else to do. AVOID MSN! That's my personal opinion. Yours may differ. That's OK too. You're you and I'm me. Can't we all just along.... Are you sitting at WORK reading this site? We're watching you! And if you're not, then do you just sit and monitor this site for new posts so you can add YOUR three cents? Nothing else to do? Can't we all just get along...?
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CobraCat77 on 06/13/2006:
This post has got to be a joke. First off, it's most likely a technical glitch, and not bloodsucking corporate America out to get you. Secondly, Hotmail is free, so if it doesn't work, make a Yahoo/Gmail/etc. account.
miketech on 06/13/2006:
If it's Hotmail your sol. If it's MSN there are people in India sitting and waiting to take your call.
Ponie on 06/13/2006:
Third, tap the Caps Lock key.
Doc J on 06/13/2006:
Hello? My name ish Rapu...errr "Jim". I am being beddy beddy soddy dat you experience this problem wish your M-esh-N. Kindly turn your elephant to be ummmm fashing West. I mean, you musht format your hard drive now. Den you being try to connect again. (Did I miss my guess?)
beanbagbritches on 06/13/2006:
Are ya just that stupid? It's not difficult to figure out, deary.
Anonymous on 06/13/2006:
Aahh, ahhh, ahhh, the gmail accounts never delete email, so I'd be wary of those types of services. Why gripe if it's free. Plenty of peanuts in the basket.
Anonymous on 06/13/2006:
IT's FREE...... It's Free........ It's Free..........
Do they give you fries with that?
glc on 06/13/2006: you had a problem with Hotmail. Move on. Doesn't your ISP provide you with a free e-mail account? Try that!
CrazyRedHead on 06/13/2006:
better yet.....go to AOL. You think you've got problem now, wait till they get into your computer.

I have a Hotmail account and I didn't have any trouble opening it.

Like, it's free dude.
Doc J on 06/14/2006:
Jay-Then, the USA call center employs only Indians. I often get a North American to answer the initial call, then it gets transferred to a mud hut in India...if I'm willing to listen to their horrid music on hold for an hour.
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Multiple Hotmail problems - no solutions...ever!!
Posted by on
SCOTTSDALE, ARIZONA -- I have been using Hotmail as my personal email for many years. Every once in a great while there would be the "Server too busy" message, but it was tolerable. Noting the many years comment above, literally hundreds of friends, family, companies, lists, etc, have the address. It would be an enormous effort to find and update all of them. I even signed up for the pay-per service. Going back about a year, and really becoming prevalent in the fall of 04, the "server too busy" errors started occurring regularly, even frequently. I sent literally dozens of support messages asking for a solution but always got the generic response. Here's the cut-n-paste of a typical one..."I gather from your mail that, you get a, “Server Busy” error message when sending mails. **genius at work**

In reference to you query, I would like to inform you that due to network communication errors in the MSN Hotmail servers, some customers were experiencing unacceptable delays in receiving email, occasional delivery of multiple copies of the same email and problems in sending mails.

Our technicians were able to identify and fix the problem. Hence you should ideally not be facing this issue any more."

That was from 5 days ago (Feb 20) and, of course, nothing has changed. I also noticed that the more I complained, other things started happening to make my user experience more painful. Now, I am unable to download nearly all attachments due to false-positive virus scans. I have to try multiple times (always get PCNBDs) after clicking "send" for any emails and have to copy myself to make sure it went. Pictures no longer show at all in the UI and, since they're all flagged with a virus, I can't download them either. On the one occasion I was able to speak to "Nicole", the tech support supervisor, she informed me that the "pay-per" was only for the extra storage, not for the Hotmail service, which was free, and essentially told me to live with it, right before she hung up on me. So here's my conclusion: If you plan on using hotmail as your personal account, plan on headaches, and only an illusion of any type of support.
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Greenapple on 03/20/2005:
I had the same problem with attachments on Hotmail. They would scan for a virus, tell me there were none and I would proceed to download the attachment. Instead I would get "kicked" off hotmail and had to go through signing-in again and again and again. Finally, after no help from hotmail, I switched to Net Zero and love it. Wish I had changed sooner. I left Hotmail open and go back every few days and check "junk" mail for friends/relatives that didn't get my new e-mail addy. I too, had been with Hotmail for 8 to 10 years and paid the $19.95 for extra storage, but I loved Hotmail, not anymore.
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Unsolicited Microsoft E-mail Offers
Posted by on
NEW PRAGUE, MINNESOTA -- Using my e-mail address and under the guise that I have signed up for this mail through MSN, I get 25 to 30 Microsoft e-mail offers per day using my personal e-mail address sending to myself. The items are meant for males and are very adult-related. I am a female. This type of e-mail must stop!!!

Microsoft's name is at the bottom of every one of the messages. That means they have sold my name to some very sleazy companies!
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Sparticus on 01/22/2009:
Hotmail is one of the worst for getting spammed. I would recommend trying out Google's Gmail at

With my Gmail most of these spammy offers don't even make it to my inbox... I'd say 99.9% get dumped into a spam folder without me having to worry about it.

tnchuck100 on 01/22/2009:
These are not from Microsoft. If you notice the links to unsubscribe, etc. you will see all links point to the same Canadian or United Kingdom website. They are made to look like they are from Microsoft.
KCRovert on 01/22/2009:
"The items are meant for males and are very adult-related. I am a female. This type of e-mail must stop!!!"

So, if the "Adult-related" e-mails were meant for females intead of males, you would be okay with them?
Soaring Consumer on 01/22/2009:
What is the originating email address? I think that there may be someone to contact to trace the email address.
tnchuck100 on 01/22/2009:
I have none in my spam folder at the moment but if remember correctly my email address was in both the To and From fields.
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The Destruction Of Hotmail Accounts By Automatic Updates
Posted by on
TORONTO,ONTARIO,CANADA -- There I was,opening up my computer when suddenly, automatic download from a well known software company, intruded on my space.

After wreaking havoc in the interest of safeguarding my environment, I found my tepid mail to be inaccessible. Of course all queries went unanswered as I could not access my mail.

They call this Progress?
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Addresses taken off of favorites, inability to find out why on their website
Posted by on
WARD COVE, ALASKA -- Overnight 1/3 of my favorite list of e-dresses disappears. The next night, another 1/3 disappears. I spend an hour on their website hunting for a place get a reason for this, to no avail.
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Ponie on 04/28/2008:
We have computer gurus who frequent this forum who can probably give you a reason for your 'Favorites' disappearing. However, my limited knowledge of computers leads me to believe it's a problem with your computer, not MSN.
DebtorBasher on 04/28/2008:
Calling the M3C Geek Squad....You're help is needed here ASAP!

Superbowl! Digital Commando! MRM!
Front and Center!
Anonymous on 04/28/2008:
Do you use Outlook or Outlook Express to access Hotmail? If you do they should be local on your PC. If you do it all online then look in your deleted items folder. If they are not there then you need to ask MSN to restore them from backup a day before you noticed they were missing.

MSN will say no and put up a big stink about it but hold your ground and force them to restore your contact list from the backup file they keep. No one knows how long they keep stuff backed up so you should get on them ASAP.
Anonymous on 04/28/2008:
I found the following on the Windows Live forum. See if it helps. Apparently M$ made some changes which are causing some problems.
By default, only your Favorite contacts will appear on the right side of the page when composing a message (in Classic version). Please be guided that from Preferred contacts, it is now called Favorite contacts. Only contacts that are marked as "Favorite" will appear in your Favorite contacts when in the Compose page. If you wish to show all your contacts in the Favorite contacts box, you will need to edit each of your contacts and mark them as favorites. Please follow the steps below on how to do this:

1. Click "Contacts."
2. Select a contact you want to add.
3. Click "Edit."
4. Check the box beside "Mark this contact as a favorite."
5. Click "Save."

You can also view all your contacts in your Favorite contacts box without marking them as favorites by clicking "Everyone..." link located below this box.
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Hotmail Upgrade Scam
Posted by on
Last year I took the plunge and upgraded to Hotmail Plus for a year. Believe me it was a bad move, why? This year I decided that I need to cancel it and realized that it was on auto-renew. Tried to go through Hotmail to turn it off and cancel it but guess what? No link to cancel it, just vague info to e-mail us and we'll cancel it blah, blah, blah. No number for phone support etc. I finally dug up their hidden phone number via the web and called to cancel. Basically what they're saying is we'll put it on "auto-renew" then we'll make it so hard for you to cancel you'll never do it. Think about how many $'s they've reeked in with this policy? Spent hours doing something that should have taken seconds. I am very disappointed in how Microsoft uses this approach. Will probably still use stuff like Windows and Hotmail but will not buy stuff like mouses, Zunes, software, etc. from them.

Take my advice don't upgrade your free Hotmail account to Hotmail Plus, save the headache and wasted time. Don't support shabby policies.
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Sparticus on 11/09/2007:
Yikes! Paying for e-mail??? Go with Gmail! It is free and one of the best e-mail programs out there.
Skye on 11/09/2007:
Wow, that's crazy. Cancel the credit card they are automatically billing, and take the advice Sparticus has provided.
Principissa on 11/10/2007:
I have both gmail and hotmail. I use the hotmail for buying offline and gmail is my regular email. Gmail is awesome. There is a lot of space, it's easy to use, and it's free. The attachments are easy to upload and down load which is big for me since I send a lot of pictures to my family.
jktshff1 on 11/10/2007:
Got G-mail when it came out, never any problems. Use for family friends etc.
Use Yahoo for forums, discussion etc. Wish I could find something else for that. don't really like yahoo.
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Terrible Hotmail Program
Posted by on
Upon upgrading to the "NEW" Hotmail upgrade, I've experienced "total ads" on my hotmail account (which I pay for), program has "locked" my incoming email attachments informing me that my "security clearance" will not allow me to download and in general has screwed up my entire email system. My computer "freezes" screens when I try to "move" to other messages, etc.

Cannot find a way to communicate this to MSN as they have made it totally difficult to communicate with a complaint on email. I will be ending my service and moving to yahoo mail or something similar due to this problem.
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Sparticus on 08/09/2007:
Check out Google's free email system called Gmail. It is 10 times better than Hotmail, and it is 100% free.

Anonymous on 08/09/2007:
I have both hotmail and gmail. I used each for diff. purpose.
You can switch to classic version for faster load and slower ISP connection.
See if this help…
The problem with hotmail does not allow forwarding.
If you cancel hotmail, you have to tell everyone to use your new Gmail address.
You may loose email if you forgot someone.
Gmail support mail forwarding.
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