CULPEPER, VIRGINIA -- I've been with this terrible excuse for a financial institution for five years. I had some disputed charges on my account which I started the process on and told to wait for an affidavit which I NEVER RECEIVED. So what do they do? Reverse the damn charges putting me at a negative balance. So I call customer service and was on hold for THIRTY MINUTES! Just to be told that there is nothing they can do because they never got back the form I NEVER RECEIVED! (They claim it was mailed. Yeah right, I check my mail everyday and I always get my mail. They had the audacity to blame the US mail service.) Always nothing they can do and they refuse to work with customers.
I'm switching banks as soon as this business is done with. Atrocious customer service that treats long standing customers like garbage. Way to treat a Navy Yard shooting survivor! The most helpful reviews and complaints are factually correct, include details from your firsthand experience, and have photos.
TONAWANDA, NEW YORK -- I've had an M&T account for the last 5 years. It's been nothing but problems this entire time. 3 years ago I had unauthorized charges to my account, along with several legit pending charges. The unauthorized charged was for nearly $500 and happened after my legit charges. M&T pushed that charge through first causing a $38.50 fee for each of the 5 charges I made. I called customer service and tried explaining the company who charged me had no right to do so, and that they were sending me a refund for the money they had taken, in 3 to 5 business days.
I asked to freeze my account until I received the refund, as I had made a deposit that day and all my money had went to the charges (also you get charged all over again in 5 days). She told me the local branch could do that for me. I went to the branch and the manager Dana completely refused to hear my complaints, basically blamed me for the unauthorized charged. When I pointed out that charge went through first, even though I had others pending before that one, she said there was nothing she could do.
I asked to freeze my account, she said no, I asked for a copy of the contract I signed for the overdraft policy, as I didn't remember signing one, and she said the paperwork wasn't available. She then waved me away and went to talk to someone else. I told my fiancé what happened, (he's white) and he said that sounded like prejudice. He went down to speak to her himself the next day, lo and behold her attitude was completely different. She even managed to sound pleasant and even smile. She did exactly what I had asked the previous day, even waived 3 of the fees. I submitted a complaint against her and M&T with the BBB and they returned all of my money.
I see recently M&T has been hit with various lawsuits that mirror my exact complaints. Customers charged overdraft fees for protection they never signed up for, discriminatory lending and hiring practices, charges rearranged to collect the most fees, the list goes on. I have since closed my account and would never use M&T Bank ever again. Sorry to the people who lost homes and businesses due to these crooks. If you read this, do not patronize M&T bank in any way, do not trust them with home or business loans. They will lie to you and steal from you.
ALBANY,NY, NEW YORK -- Three months ago, I opened a checking acct, savings acct, and business acct. Right from day 1 they have everything screwed up. They put my savings acct. money into someone else's account - 3 days to fix that. They never ordered checks for my business acct., they never sent my debit card for my personal checking. When they expressed ordered it two weeks later it never came, again expressed ordered the card (while on vacation mind you). My husband had no money because no card. It finally comes. No password, he couldn't activate it.
They charged me for insufficient funds when I had money in account. I got off a 6 hour flight to find my connection cancelled, I'm stuck in PA. With no money and my husband can't pay for my rental car because the card can't be activated. Uggh so after that nightmare I have to go to bank to straighten it out. I cancelled the acct. yesterday to be charged again insufficient funds.
They left the card open when I didn't want overdraft protection so I was using up the money to just get rid of them and the card never declined. I blame myself for not checking the balance but I never elected for overdraft protection when they denied me a credit card. You have no idea the time I have wasted talking to them on the phone, I never got the same answer from anyone I spoke to. I don't know how they are still open. I can't wait to be done with them!
CORPORATION, MARYLAND -- My account was compromised. M&T allowed 6 fraudulent charges to process and after each one sent an email telling me there was suspected fraudulent activity on my account. They never stopped the charge, they just allowed it then sent me an email after each one. They allowed the criminal to drain all the positive cash in my account and take the account in to a negative by the amount of over 1500.00.
It's two weeks before Christmas. I have two children to buy gifts for and bills due. I have called everyday for 4 days now and after navigating a 5 minute phone tree that runs you in circles hoping you'll just hang up every representative I finally get in touch with is as robotic, uncaring and complacent as the next. They just keep saying we have 10 days to issue you a provisional credit almost bragging. I explain that "I understand that you have 10 days but is there anything anyone can do to speed up that process." They just repeat the script in front of them.
Funny how they allow a criminal to take money out of my account instantly but when it comes time to put it back in it takes 10 days. Please save yourself this nightmare and go to a bank that understands basic customer service.
I will start by saying that I NEVER write reviews. Good, bad or indifferent, I never write them. I have no good reason or excuse, I just don't take the time. However, this time I have pushed to the point that I think people need to know before they sign on with this bank. I opened a car loan with M&T this past June and have had nothing but headaches since. The first month's payment was made at my local branch. I had to wait in line for almost 30 minutes to make this payment (with no apologies for the wait) so I decided I would make the payments through my bank's online bill pay.
I sent the September payment out a few days before it was due and did not think about it again. I received a past due notice yesterday and immediately called M&T. The customer service representative was shockingly rude and totally unwilling to help. I told her my story and she said, "Well, the payment is not here." I asked her to investigate a little to make sure that there were no errors made. She just kept repeating that the payment wasn't there. Infuriated, I hung up. I called my bank this morning and they confirmed that payment in the form of a bank check was sent out on the 8th.
I called M&T back and explained again the situation. This woman told me the same thing the lady last night did, "Gee, the payment isn't here." I told her that I understand that but I am looking for some basic customer service help. I asked her if my bank sends proof of payment can they waive the $49(!!) late fee. She said proof of payment does not mean anything to them because the payment has not been received. I then asked if they would waive the outrageous fee if, when the payment arrives, they see that it is dated 9/8/11. Her response was that a machine processes the incoming payments and nobody will see or note the check date.
I suggested that there is a possibility of an error on their end and maybe my payment was mishandled by "the machine." She told me that was not possible and that she was not able to go to Maryland from Delaware to hand check all the mail to find my payment (yes, she really said this to me). I have not been this furious or disgusted with "customer service" in a long time. I reminded her that this debacle is affecting my credit rating. She assured me that this issue would not be reported for another 14 days. I am speechless.
Customer service 101 would suggest that you tell the customer you will notate the account that payment is on the way and when it arrives we will verify the payment date and adjust the fee accordingly. I have worked in CS for many years and treating customers that are spending their hard earned money with you like they are liars is the fastest way to lose respect and their business. So, this weekend I am moving my business to a different bank. STAY AWAY FROM M&T!
I don't recommend M&T at all. I called in for a stop loan payment on my checking account that is automatically withdrawn 2 weeks in advance and to have some kind of payment book or mail delivered to me so I can get them the money. This is all because that I'm vacationing in California for a while and M&T doesn't exist out here. So the customer service gentleman told me everything was cool after I gave him the information he asked for to complete the task. Down the road I hadn't received any mail and went online to check. Sure enough there's a overdraft of $81.92 and the loan payment normally of $45.71.
So I called their very rude customer service and explained things very rationally and calmly tho no lie I was extremely pissed when they were telling me there was no record of anything and there was nothing they could do. I spoke to the woman very nicely even tho she was a very rude customer service representative about the situation and I just wanted to reverse the charge that was made and have the paperwork that I needed to make the payments sent to me to California from Pennsylvania so they could get their money. I just didn't want the overdraft charge due to MAYBE SOMEONE POSSIBLY HADN'T DONE THEIR JOB???
I eventually spoke to a supervisor and explained it to her. She was even more nasty. I talked to her about the gentleman who possible hadn't done his job but she would not have any of my side of the story. Throwing bank regulations and policies at me raising her voice every time I would try to get a word in. As there was no proof except the time I called it in which should be proof enough that I DID speak to this gentleman. There are many things they could have done for me and we could've worked it out but M&T throws a fit over a small $37 overdraft fee that they lost my business once I pay them the $81 I "owe" them.
Most customer service centers and bank personnel respect those customers who try to understand the banks side and not scream at employees when something goes wrong. Most bank employees will try to help you and do what they can if you present your case nicely... Not M&T. My advice I was being responsible with the knowledge I was given. I was respectful and courteous to the staff because if I was them I wouldn't want someone screaming at me either. In the end you just get stepped on by M&T. Worst bank experience but it's just my opinion.
Aside from the above statement, very nasty customer service, tons of hidden fees and fine print, takes forever for a check or transaction to clear, employees don't have any compassion or common sense; they are a slave to the bank and will spew the regulations at you till they pass out. M&T is by far the worst bank I've ever dealt with and this experience is just one of many problems M&T has given me. Save the trouble and go elsewhere.
SAYRE -- My wife is disabled and needed to find a bank for everyday use, nothing special, we are all forced to use banks in this day and age and should not be subjected to unreasonable NSF fees. She had kept at least $40 in the balance since 12/2/2009 and on 12/24/2009 she had a balance of $47 and made a deposit of $61. When the deposit was made the receipt given had the balance blacked out by the teller, and no explanation was given.
Then she wanted to get some groceries and the card was $0. I went online and got a copy of the account for the past 30 days and found not one substantiated NSF fee and the balance was $108. There were no debits and she uses no checks, only the card. So the first NSF fee was on 12/24/09 with a balance of $90, then another at $18 fee with a balance of $72 then another for $18 with a balance of $54, and yet another $18 with a balance of $36.
Then on 12/26/09 a PayPal direct payment was in the bank of $80, and the bank did not post it until 12/28/09 at 5:00 pm. No word from them at any time that the account was being drained out of nowhere, until I found out about it from the printout from the online banking. They refused to waive the fees, and said that everyone does this at the holidays. Yeah right I really spent a lot for Christmas after they took every cent I had plus all my deposits and are still charging fees for checking the account.
They said I tried to get money from their ATM when I could not even get a balance without incurring a $37 fee. Who the hell do you banks think you are? If I went into someone's account and stole funds I would be prosecuted, but the banks are above the law and so is the Fed. They are all in the game of bankrupting the people for control of them. Do the research about banks and all the filthy tricks with the books to make it look like you were spending the money, and they are innocent of wrongdoing.
My daughter tried suicide on the 23 of Dec, and was sent to a hospital 155 miles away, and we could not even visit her for Christmas Day, and as far as any presents or food for Christmas? Well we had to beg at the Salvation Army for a box of food. All because of banks illegally taking fees from anyone that they can set up the figures to gain the maximum fees.
We should all do the same thing to them, we all should put a run on the banks in one day, and close them all down. That's right we all should go to the bank on the same day, and close your account out, where would they be then??? Sounds like a plan to me, how about you? This bank is not the only bank doing us in, all the banks are set up to control all the money they handle, and when they cry that they are losing money, who bailed them out with our money??? Obama of course, he's the head of Wall Street and does what Wall Street tells him to do.
NEW YORK -- The worst bank I ever dealt with. They charge ATM fees at their own branches. Statement fees without any notification of being charged. Called to have fees refunded waited 30 minutes on the phone and they were rude and said, "Absolutely not." I am closing account and filing complaint with Better Business Bureau and consumer complaints.
VIRGINIA -- Unable to do a simple transfer from one account to another. Took 3 hours, they gave up and said they would get corporate it to do it later. Their it form for doing the transaction is bizarre and too complicated and either the bank replied or the form forced an incorrect entry. No way to change anything after the bank rep screwed up or the form did it. Then they tried to fix it with a second form to fix the differences. Could not process that one at all.
When I opened my account last year, the way things were explained to me, and the way it appears in the papers that came with my account is that if I accidentally overdraw my account by less than $10 I won't be charged a fee. However I accidentally overdrew my account by $3.80 because 2 checks I had written months ago and forgotten about finally came out of my account. But the checks were for $15 each. That's what overdrew my account by $3.80. Then I saw the overdraft fee of $37.
So I called to ask why that was applied and see what they could do about it. I don't have a problem paying a fee for ODing my account, but $37 on $3.80 seems a bit extreme and it was a mistake and I admit that. Hell I offered because of how my paper work is to pay half of the fee for my mistake, even though my paper work makes it seem like I have a $10 grace.
It's now been explained to me that "no, that's not how it is. If the purchase that overdrew your account was less than $10 you won't be charged." (Again, this is NOT what is in my paperwork. It can't even be twisted that way in the paperwork I have from when I opened my account.) So as long as you have $.01 in your account you can still make a $9.99 purchase and be fine. How is that fair?
Anyway, I thought that everyone else that banks with M&T and has a "My Choice" Checking account should know this. It was a nasty surprise for me and yes, I know, I made a mistake and I know this is how they make their money. But I'd be so much better if they'd only charge a fee of whatever you overdrew your account by. Because $37 on $3.80 means I'm going to go without grocery shopping for 2 weeks until I get paid again.