Very Sad Buying Experience
RIVERTON, UTAH -- I thought everyone thinking of doing business with music123.com should hear my story before ordering anything from them.
I ordered from the music123.com website on February 1, 2012 a $1495 Kremona ... read full review
I ordered this flute for my son last November. Several weeks ago we noticed that one of the valves kept getting stuck. We took it to our local music shop where we were shown that one of the rods is too short and slides along the body preventing the valve from re-opening when released. Simple enough, I contacted Music123 to inquire about a repair or replacement. Except they never replied to my email. Next, I contact their CS number and I am instructed to reply to an email that would specify what kind of information they needed.
To make a long story short, I emailed the information, along with pictures (as requested), a total of 5 times. Each time I was sent an auto reply indicating that the file size exceeded 7MB (it did not, it was 640 KB). I even sent each of the three pictures individually. Then they requested that I use a different email address (which I did). Today again they replied that the file size prevented the message from arriving in its entirety. So I call customer service. The representative then suggests that I contact the manufacturer directly!
His logic was that since the 45 day return period had expired, it was better for the seller to remove itself from the repair/warranty process. I will be happy to contact the manufacturer, and I will make sure to tell anybody who will listen to avoid purchasing from Music123.
I placed an order with music123.com on 04/18/08 and the item was backordered. After the item was shown to be back in stock for about 7 to 10 days I emailed music123.com and asked them to ship my order. ... read full review
I pre-ordered a Gibson Robot Guitar at their store on 1-11-08. Received a email verifying my purchase. Checking my order status showed "approved order". On 1-14, I emailed customer support asking for status, and received no reply. On 1-15, called their customer support, who said there was a problem with my credit card. My credit card company said there was no problem, that no order had been placed. Called customer support back, and after holding for 10 minutes, was told that they took more orders than they actually had product to fill them, and in truth, that was the hold up. There was no contact from them to me about this order, nor was it updated to show any problem on their web site.
2 Replies - Latest reply on 01/16/2008Add reply
This is a horrible way to do business. They must take their business model from the airlines. Don't buy from these people.
Poor Shipping Packaging
INDIANA -- Dear Reader,
Be careful when ordering musical instruments from Music123; in my opinion, they don’t pack them very securely. I ordered a baritone sax from them recently. Their website states that ... read full review3 Replies - Latest reply on 06/23/2006
Complaint for Music 123
COLORADO SPRINGS, COLORADO -- WARNING...WARNING...WARNING...DO NOT DO BUSINESS WITH MUSIC 123, they ruined Christmas for my kids. I ordered a Ludwig LR1325EC Accent Custom Power Drum Set (5 Piece, Satin Blue) on Dec 9, 2005. I received ... read full review1 Replies - Latest reply on 08/23/2006