I pre-ordered a Gibson Robot Guitar at their store on 1-11-08. Received a email verifying my purchase. Checking my order status showed "approved order". On 1-14, I emailed customer support asking for status, and received no reply. On 1-15, called their customer support, who said there was a problem with my credit card. My credit card company said there was no problem, that no order had been placed. Called customer support back, and after holding for 10 minutes, was told that they took more orders than they actually had product to fill them, and in truth, that was the hold up. There was no contact from them to me about this order, nor was it updated to show any problem on their web site.
2 Replies - Latest reply on 01/16/2008Add reply
This is a horrible way to do business. They must take their business model from the airlines. Don't buy from these people.
Complaint for Music 123
COLORADO SPRINGS, COLORADO -- WARNING...WARNING...WARNING...DO NOT DO BUSINESS WITH MUSIC 123, they ruined Christmas for my kids. I ordered a Ludwig LR1325EC Accent Custom Power Drum Set (5 Piece, Satin Blue) on Dec 9, 2005. I received ... read full review1 Replies - Latest reply on 08/23/2006