SPRINGFIELD GARDENS, NEW YORK -- I've received a sudden letter from Caine & Wiener, a debt-collecting company, stating that I owe Musician's Friend a 201$, although I've never bought anything on credit from them, and I've been their customer for years. After asking them to resolve this issue, they still refuse to resolve anything, saying that "there's nothing they can do about it", and asking me to resolve it myself with Caine & Wiener (who also insist that I've to pay the specified due).
Make sure not to deal with them again, even for a single time, or you may find yourself receiving an annoying letter asking you to pay a debt you haven't taken!
I called and talked with a sales person to see if they would honor an on-line coupon I found or if they would beat the price I found from another online retailer, and to both they said "no". They said they only beat prices published by another retailer. So, I went back to the other company's website, www.instrumentpro.com, and cut and pasted the URL and applicable details into the Musiciansfriend.com online form and emailed them the request with proof.
A day later they emailed me back and stated they would not match the other merchant's price because that dealer wasn't an authorized dealer. The funny thing is that December of 2010 I did buy a set of Gretsch drums from Musiciansfriend.com, with a price match to another dealer (which they argued with me until I said I'd just buy elsewhere then they reluctantly sold me the drums for my son).
Following the drum purchase I placed a review of the drums on their site because the drums were not the quality advertised and I got WAY overcharged. But, Musiciansfriend.com pulled my post from their site. I'm guessing they track whomever they've extended a price match to, and based on that refuse all future discounts. Crappy service, crappy gear. That's what I've gotten from them, but they won't see my money again.
MEDFORD, OREGON -- I purchased several sets of guitar strings from this company 11 months ago. I opened one of the sealed boxes recently to find two of one string and none of another string in the set. I contacted Musician's Friend who initially said they would send me a new set, then said that because over 45 days had past they would not help me at all! I sent two more emails attempting to point out how silly this was, as it was a minor thing for them to send out 1 string, but would require me a special trip and cost quite a bit more to buy a separate string.
They continued to say that they understood but were sticking with their position. This shows a lack of regard for their customers and I would not recommend doing business with this company located in Medford, Oregon.