A Few Complaint Guidelines
DALLAS, TEXAS --
Simply a few suggestions...
1) It doesn't matter how long you've shopped at K-Mart/Wal-Mart/Sears, etc. Any store worth a dang will be as concerned about the fellow who just walked in for the first time as they would be about the people who have been 'loyal customers' for 50 years.
2) And the same goes for how much money you supposedly spend per day, week, month or year, at this store. No one really cares, and it gets an instant roll-of-the-eyes when it's mentioned.
3) If your complaint has nothing specific to do with the fact that you're handicapped, a war veteran, a victim of disaster, or just in financial straits, don't bring it up. It's a sympathy bid, and it's pathetic.
4) Make an effort to know a store's return policy before you buy something. It's impractical to expect the cashier to recite the whole spiel to every customer when it's probably either right there on the check-out counter or on the wall or on your receipt or all of the above. Finding out store policy is YOUR responsibility. Finally, don't be mad at the store about policies that you find ridiculous; be mad at the customers before you who made it necessary for such policies to exist.
5) Please don't immediately assume that because you are black, Asian, Indian, etc. (or even, gasp, WHITE) that the people who acted rude to you did so for racial reasons. Some people are just equal-opportunity jerks.
6) If you get an e-mail or hear a rumor calling for a boycott on a certain company or product for whatever reason, do a little investigation first to find out if it's even true. There are many hoaxes circulating the e-mail universe. Chances are you're pouring out the Pepsi or tossing the Q-Tips in the trash under false pretenses. There's a good site (www.snopes.com) dedicated to urban legends and internet hoaxes.
7) Here are a few points I cannot stress enough: Capitalize, Punctuate, Form Complete Sentences, and, if you have a lot to say, there's this thing called a Paragraph. Make a few. Clarity is a good thing and tends to make people take your grievance a lot more seriously.