First I would like to say in the past I used this system and I praised it. First I spoke to a lady who said she would cancel the recurring charges. I asked to be transferred to a supervisor because I still did not sign up to this service and they should check out their system (So that it doesn't happen to anyone else).
Mr.... ** employee **. After being told that I did not sign up for score watch, he stated that it was my fault and I did sign up for a plan that would charge me 14.95 for three months. All I signed up for was “A Fico standard credit report with score”. After going back and forth he went ahead and reinstated the plan after I asked to speak to his supervisor.
** Employee **. Got on the line and was not able to even show proof on an email that she states goes out prior to charging a customer. She cancelled my plan finishing on October 13 and having me pay 45.00 for a credit report and a score. All I want is for you guys to charge me 19.95 for my credit score and my credit report which I already received.