I paid for a one year subscription last year and got a surprise email a week ago informing me that it has successfully been renewed and money taken from my account. I wrote to the support team and got Samuel to call me back offering me a special deal of 20% refund + some obscure goodies that I am sure I will end up paying for in the long run, claiming I chose the automatic renewal option (did I?) and got an email a year ago informing me of this automatic renewal, email I can't find in my mailbox. Beware of this scam and do not buy a premium plan to start with. Terrible, unethical practice.
I'm sorry to hear about your bad experience in purchasing your annual subscription membership at Myheritage.
We are a refund friendly company and if you are unhappy with your purchase, our terms and conditions clearly explain one may cancel and get a full reimbursement.
For your information, we inform everyone of the annual charge and its price on the automatic e-mail that is sent out after you enroll in the membership and after every renewal.
Also, one may cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
If you are unhappy with your purchase, you may receive a refund by all means and i would like to investigate why this has not been issued to you yet.
please contact me at email@example.com as soon as possible so I may assist you with this by all means.
LEHI, UTAH -- I uploaded my AncestryDNA test results (DNA data) to MyHeritage because I had received the following: "MyHeritageDNA's new DNA Ethnicity Analysis is available to all who have previously or will get tested at MyHeritage. It is also available to anyone who has tested with another company and uploads their results to MyHeritage. It's 100% free to upload and includes free matching for life. And we recently confirmed that those who upload their results can contact their matches on MyHeritage for FREE!"
So I followed the instructions and did it which is a miracle because I'm not a techie at all. I called MyHeritage to ask more specific questions and the young man was very helpful to me. He answered all my questions and was awesome! Thank you MyHeritage.
WASHINGTON -- Customer support could not resolve errors in their system and claimed to be unable to see database updates for three days and refused to escalate ticket. Claims of their application being in error and having no resolution is a huge strike against their credibility and I have no faith in the validity of their DNA testing.
ISRAEL -- I've been trying to get a refund for 2 weeks already and have only been given the runaround by their support. I e-mailed them as well as opened a ticket on their site and after 2 long weeks of waiting here's the only thing I got from them...
After this exchange I have not received any contact from them as was promised. I have replied to that e-mail reasserting that I simply wish my refund as promised on their site but they haven't even bothered to answer this time. This is a flat out dishonest attitude, they were quick to charge me $120 but it seems it will take months to process my refund! They seem to want to tire the customer into giving up. Stay away from these thieves and save yourself from the headache of dealing with unresponsive and dishonest company.
Here's their money back policy as stated on their site: "MyHeritage values the satisfaction of its customers and offers a 30-day money back guarantee. If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within 30 days of the initial purchase date of the subscription. The money back guarantee applies to Premium and PremiumPlus family site subscriptions and Data subscriptions, but not to shipped products such as family tree posters."
All refunds will be reimbursed to the original credit card with which the purchase was made. Please allow a reasonable time for the refund to reach you or be charged back to your account." But don't be fooled, as they do not intend to honor it!
This is a SCAM!!! I signed up for a free trial last week - but I am unable to access my account. The username and password that I created aren't working. I emailed them and they sent me a temporary password - still not working - I've done this three times now and the password they send me never works. My last email to them asked them to cancel my free trial effective immediately. Their response? Another temporary password that didn't work.
I posted on their Facebook page and as soon as I hit "post," my comment disappeared. I also emailed them through Facebook with no response. I haven't had any money deducted from my account YET but I know it's going to happen if I can't get hold of them. I have been trying the phone number that someone posted below and I keep getting a voicemail saying that they're at lunch. I'm now off to contact my bank to try to prevent any payments being made to them. Very, very frustrating - please spread the word, do NOT deal with this company!!!
UK -- Like several other online reviewers, I was a day late cancelling the free trial and immediately sent a polite refund request to support team via the contact form on their website. I received a phone call the next day from an employee called Samuel, who continued to try to sell me the product and refused me a refund on the grounds that "The terms and conditions were in the e-mail you were sent." He eventually offered a 20% refund, spouting the same lie he appears to have told other users here that this was a "special deal".
As another user has pointed out, this is not true, as the terms and conditions that users agree to upon sign-up include their refund policy in which they offer a money back guarantee for any unsatisfied customers who request cancellation within 30 days of joining. I am within 30 days of joining, am definitely unsatisfied, and have now made three very clear requests for my money back. All have been ignored so far, but I do not intend to stop until I get my money back!
LEHI, UTAH -- The company response to the first review on this site is old, but you should know it is, at least presently, untrue about one thing. It says, "MyHeritage has a complete refund policy, so that any paying customer who reports a complaint or dissatisfaction receives their money back regardless of how old the purchase is and how much of it was already used." Hardly.
I used their site briefly, paid for membership, found out that to get any of the actual data they boast about you have to pay more money. I tried it out, then cancelled my membership, but, no, they wouldn't refund any money. Now they claim I only cancelled the website membership, but not the data account, so a year later they charged my credit card without warning, $119 for an auto renewal. When I complained they say their policy is never to give refunds, even for a renewal I didn't want or authorize. He eventually offered to give me back 45% of my money, so that's $77 they charge to cancel an unused service.
ADDRESS: 2975 EXECUTIVE PARKWAY, SUITE 310, LEHI, UTAH -- The service offers free trial without stating that they will automatically charge your card with full annual membership after the period of free trial. It is set the way it is on purpose to scam. It is not misunderstanding, it is just company that uses the unfair online services practices.