Preview Review

Next Review

MyHeritage.com Consumer Reviews - Page 2

Most Popular | Newest | More Options >
More filter options:
The Dna Test Wasn't Accurate
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DERBY, KANSAS -- My husband and I sent in the DNA check swab tests...when they received them, they said they might have been switched as far as female/male so I sent them the ID numbers from each of our tests. When we received them back...they were wrong. My husband has many American Indians from both his mother and fathers ancestry. He has photos of his great-grandmother in her full Princess attire as she was a full-blooded Indian and Princess of her tribe.

His DNA test came back almost identical to mine and I have a French/Indian background. His had no American Indian heritage at all. Completely inaccurate result. Don't waste your money. I did contact them to complain with no response from them at all!

Replies
DNA TESTING
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- I purchased a DNA "kit" from myheritage.com and submitted the requested cheek swabs back to them. I followed the progress of my kit on their website where I was informed about each step in the process. After several weeks, the "Manage My DNA" link told me there was a problem with the gender reported for the sample. I have no idea of what they are talking about since none of the information they requested asks for my gender and I never reported my gender.

I called the website's telephone number for the USA many, many times. I was placed on hold and told my place in line was 19, 18, 17 and so on. When I got down to place number 2, my placing froze and I was never able to talk to anyone. I left voice mails asking for a call-back to try to resolve the problem (they offer that option), but no one ever called me back. At this point, I am frustrated as to what to do. I would simply like to get my money back so that I can utilize a more reputable/reliable service.

Replies
DNA Kit Purchase
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

I purchased three DNA kits for Christmas gifts. The purchase was smooth and I received the DNA kits without a problem. The problem came after I mailed off all three kits. The company only received one of the three kits. I personally carried them to my local post office and paid extra for tracking them to ensure delivery. MyHeritage could not locate or explain where my other two DNA kits were and could not provide a number for upper management. I called the US customer service number 4x's. Each time I called, I spoke with a representative in Australia and/or New Zealand.

Finally, the last representative I spoke with named Pauline took care of my request for a full refund of $213. She was the only Rep. for that company that took the time to listen and comply with my request. I did receive my full refund within two business days. Overall, I think the company is legit. They have a tracking system for when "they" send out the kits to you, but there's no way to track the kits after you send it back. They only update their website when the kit hits the lab. Mind you only one of the three kits that I returned made it to the lab.

One of the four Reps I spoke with... Lied to me about his employee ID # and actually asked his co-worker how he could get rid of me? This while I'm on the phone with him. WTF! I guess, my concern about my missing two DNA kits was a nuisance to him. Thank you Pauline for your professionalism and for caring. Most importantly for refunding me my money. So you decide if you want to move it forward with your purchase with this company.

Replies
MyHeritage Support Assistant
StarStarStarStarStarBy -
Rating: 5/51

WORLD WIDE, CALIFORNIA -- I had trouble receiving my kit, it was sent to me. I tracked it and it said the post office delivered it to my mailbox. But it wasn't there. Hmmmm. Talked to the post office and they told me it was there. My wife ordered one too. Neither one of us received it. Hers was to arrive the day before mine. That's a 50 50 chance of getting at least one! Anyway a conversation with Yehudah in support and they're sending my wife and I another one. Pray that the mail service gets this one right!!!! Waiting with both fingers crossed.

Replies
Advertisement
Outstanding Help Accessing Parts of My Online Tree
StarStarStarStarStarBy -
Rating: 5/51

I was new to building an online family tree on MyHeritage. All was going well until I suddenly could not access some names I had just input. Thought it was a technical problem. So called the support team. Estefanny was extremely friendly and helpful and explained where to locate what I had presumed were missing entries.

My tree was growing so quickly due to their amazing Smart Matches, Record Matches and Discoveries, that some had been grouped by name elsewhere and could be easily accessed via a drop-down file and immediately brought onto the screen in their part of the tree. Thank you support! They were fast, cordial and great to deal with. MyHeritage is quickly becoming my favorite online genealogy program!!!

Replies
Useless information, no responding to support requests/contact
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LEHI, UTAH -- They just give you a percentage of supposedly your ethnicities based on today's modern map.

First of all, this does not make much sense, because humans always moved around the world and also, saying broadly you are partially European and partially Balkan - thank you Einsteins, that's nothing new to me. For example, I am 18% Balkan based on their "research"; Balkans is some huge messy mix of so many ethnicities, that this is the same thing as telling me that I am from planet Earth...

When I wrote to their support asking to at least provide me with the haplogroup of my DNA or provide me with my DNA code (they did research it, didn't they) - I got no response. I tried reaching out to them 3 more times - they are just quietly ignoring me.

So, if you just want to waste your money - go ahead and use them!

Replies
DNA Data Upload
StarStarStarStarStarBy -
Rating: 5/51

LEHI, UTAH -- I uploaded my AncestryDNA test results (DNA data) to MyHeritage because I had received the following: "MyHeritageDNA's new DNA Ethnicity Analysis is available to all who have previously or will get tested at MyHeritage. It is also available to anyone who has tested with another company and uploads their results to MyHeritage. It's 100% free to upload and includes free matching for life. And we recently confirmed that those who upload their results can contact their matches on MyHeritage for FREE!"

So I followed the instructions and did it which is a miracle because I'm not a techie at all. I called MyHeritage to ask more specific questions and the young man was very helpful to me. He answered all my questions and was awesome! Thank you MyHeritage.

Replies
Bogus DNA test
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I had my DNA tested before in Europe, since I am from Germany.
Born and raised. The EU test showed 69% German, 25% Eastern European and around 5% French.
So, we got my wife's DNA tested at MyHeritage and since they had a special offer, mine tested with hers again.
Guess what I am now. 51% British/Irish, 30% Eastern European, 16% Balkan and some Asian.
What a crap. I don't know what DNA their lab tested but it wasn't mine. Now, we cannot trust my wife's DNA test either. We know she also has some German ancestors. But not a single German DNA in her either, according to MyHeritage.
Completely unprofessional. That's why they are cheaper than the others because they just fake test your DNA.
Plus their customer service is so busy, you hang in line for an hour. I wonder why . . . ?

Replies
Advertisement
Ripoff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSTON, MASSACHUSETTS -- Genealogists do all the work and this company rolls in the dough. Something unethical about that I think. They'll never get to exploit my database.

Replies
It Is a Planned SCAM
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ADDRESS: 2975 EXECUTIVE PARKWAY, SUITE 310, LEHI, UTAH -- The service offers free trial without stating that they will automatically charge your card with full annual membership after the period of free trial. It is set the way it is on purpose to scam. It is not misunderstanding, it is just company that uses the unfair online services practices.

Replies
Top of Page | Next Page >

MyHeritage.com Rating:
Star Star Half star Empty star Empty star
2.4 out of 5, based on 44 ratings and
45 reviews & complaints.
Contact Information:
MyHeritage.com
2975 Executive Pkwy Ste 310
Lehi, UT 84043
888-377-0588 (ph)
www.myheritage.com
Compare Online Consumer Services