Napa: Unprofessional, Inept, and no sense of customer service.
ALAMOGORDO, NEW MEXICO -- I had the displeasure of trying to get some simple auto parts from Napa today (1 Sept 09) here in Alamogordo, NM.
Very rude, incompetent, and no clue on how to deal with customers is the norm at Napa, not the exception. Sadly, I have had this type of experience with Napa many times over the years. They seem to be "put off" when you come in the store like you are interupting them.
They tried to sell me a fuel pump for $150.00 that I later got from Auto Zone for $44.00. The owner couldn't seem to understand that I had the mechanical fuel pump in my hand as a reference for a fuel block off plate, and that I wanted to go with an electric pump. One of the store clerks repeatedly got distracted from helping me by numerous phone calls and other customers coming up to the counter. I had a fuel filler hose in my hand that another store clerk measured with a micrometer at 1 1/4" diameter, then proceeded to tell me that they didn't have anything that big and their largest hose was 1 1/2". At one point in time, one of the store clerks stated how he just knew that he got ripped off over the weekend by O'Reillys and AutoZone. He then proceeded to look up the parts he bought from them in the Napa catalogs to see just how much money he overspent. I suspect he did not over pay, unless there is a significant employee discount. This idiot tried to "advise" me to only buy three feet of fuel line, instead of four feet, because "its really expensive".
To say I was disgusted with these morons is an understatement.
Napa really needs to quit servicing the general public ( i.e. us "shade tree mechanics") and put a sign on the door that they only deal with dealerships and shops.
In stark contrast is Auto Zone and O'Reilly's. When you walk in, the store is clean and well organized. The parts are clearly labeled with the price. And the clerks are very nice and not rude. Napa should take notes.
I strongly advise anyone looking for auto parts to avoid Napa.