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Napleton's Nissan


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Poor Customer Service
Posted by Borntorun on 07/18/2010
RIVIERA BEACH, FLORIDA -- BEWARE!!! DO NOT BUY a vehicle from Napleton Nissan Kia located at 3870 Blue Heron Boulevard in West Palm Beach, Florida. My husband and I had the most horrendous experience at this dealership. We worked with a salesperson who was pretty nice. Everything went well. That was, until we had to deal with the financing department. We were greeted by a woman from the finance office who ushered us into her office. She began to “explain” to us the financing that she secured for the vehicle we were about to purchase. She commenced to rattle off numbers. At this point, I told her that I did not understand what the numbers were that she was referring to. My husband then asked her if we could see a buyer’s order sheet which detailed all of the dealer’s fees and prices associated with the sale of the vehicle. She objected and refused to give us the information stating that “this is not the way I do business.” My husband then insisted on seeing the list of charges connected with the vehicle we were about to purchase. Again, she refused and got up and told us that she would get her “finance manager” to come in and talk to us. After a few minutes, a “Mr. Jackson” (if this was his real name), the “finance manager” came in to speak with us. Whatever information he was given caused him agitation because he came into the office in a confrontational manner. I explained the situation to him at which time my husband asked again to see a buyer’s order. He then pulled out the order that my husband was asking for and proceeded to tell my husband that he was “yelling.” At this point, my husband told him that as the customer he was not being unreasonable. The “finance manager” then told my husband not to “let this tie and suit fool you.” At this point, I was alarmed at the threat. He then got up and said, “I want this guy out of MY dealership.” This guy probably doesn’t own anything and never will. “MY dealership.” Give me a break. I was very upset at the lack of respect that we received as customers. We left and went to a Marone Nissan dealership where we were treated with the respect and dignity a customer deserves. Not only that, but we got an even better deal on the vehicle we wanted. Needless to say, we would NEVER recommend this dealership. Rather, we will discourage people from going whenever we can.


     
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Posted by Helpful on 2010-07-18:
I know most car dealers will add on fictitious costs to buffer a purchase. When you deal on a car, you should always deal with an out the door price, including the taxes. Then there's no surprise when financing.
Posted by MaggieMcT on 2010-07-18:
I suggest writing to the owner of the first dealership, and let them know why they lost a sale. Just in case they don't know what's going on in the finance department.
Posted by Anonymous on 2010-07-18:
Good for walking out. No one should have to put up with that nonsense when buying a car. They must of given you a good price betting that they could beat you with the financing. It looks like they were just trying to bully you once they got caught.
Posted by FlShopper on 2010-07-19:
I hate dealing with salesmen and "finance managers" when I am looking for a car. The last time I needed to trade in, I went through my credit union's "car finder" service. I gave the rep all the info about what I wanted, make/model/year, etc, what my price range was, etc.
Within 2 weeks I had exactly the car I wanted, at exactly the price I wanted to pay.
Posted by Recent Satisfied Customer on 2013-06-17:
I must say, finding this post was most concerning as I had already begun the purchase process with Nissan/Kia on Blew Heron. But, to ease the minds of all who plan to shop Nissan/Kia on Blue Heron in Riviera Beach, FL... Management must have been alerted to this mishap occurring in their finance department as they have since created a very sincere customer follow up survey. They have someone there whose soul purpose is to contact current customers and make sure they received what was promised and through that process learns of every customer experience. They use this information to #1: keep the customer happy and well taken care of and #2: to fix any internal problems they might have!! It is the ultimate in checks and out balances at a car dealership and I am truly impressed!!! Debra Stenger helped me and I am grateful!! Truly a satisfied customer and I will return!! Told 2 of my friends so far to go there too!!!!
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Passenger Airbag Light Off with passenger seated in seat
Posted by CatSans on 04/30/2010
RIVIERA BEACH, FLORIDA -- We purchased a new 2010 Altima 2.5 S March 27th. April 9th, 2010, we noticed the passenger airbag off light illuminated with an adult passenger seat-belted and sitting properly in seat while driving. During the weekend, we found sometimes the airbag would function correctly other times it would come on for no apparent reason with no particular pattern. We called Napleton's Nissan to report problem. Went in on the following Monday and the service technician said no codes showed anything was wrong and the car was working fine. We told him 3 people had witnessed it occurred and it appeared to happen intermittently. The technician agreed to take it for a test drive and I asked if I could go with him since I was the passenger in the seat when it occurred. He had his computer with him and thankfully, the light came on (showing the airbag wasn't working) exactly as we'd described. We asked why didn't the codes show it the error and he didn't know but said they'd replace the bladder in the seat to correct the problem. They did the repair days later, we went on another test drive, everything was fine yet when we were driving back home, the airbag light came back on again. We went back to the service department and told them the light had come on again. The technician (who was very helpful and concerned) said he'd call Nissan engineers to discuss the problem with them and suggested we file a complaint so they'd get on board with what was going on.

We brought the car in days later so they could check out the car again. They had other techs get in and out of the car and couldn't duplicate the problem. A regional specialist also says there is nothing wrong with our car. When asked if there was nothing wrong with it, why didn't the error codes ever show up from the beginning, how did they explain the service tech saw the malfunction occur himself and why had the bladder been replaced then? Regional specialist's answer was she's not a technician and she wasn't there to see it happen and there's nothing wrong with my car!) Oddly enough, this dealership rented me another Altima (2009) while mine was being checked out and the light came on just like mine did. When I reported that to the service manager (John) his response was it must have to do with my weight distribution (I'm 5'5" tall and weigh 150 lbs.)and since I'd had the problem in 2 Altimas, he believed they could pick out 5 Altimas at random off the lot and the light would go on in each one of them. I said lets try it but of course he didn't. (I must have a magic butt/legs that causes airbag light to come on I guess.)

The service manager also told me within the past 2 weeks, they had another customer who had purchased a 2010 Murano from Napleton's Nissan in Riviera Beach, FL, (same as me) and they had the same issue. The service manager told me the light came on when he (mgr) was sitting in the seat because he shifted his weight. (If his airbag system is like mine, shifting your weight does not cause the light to come on - or is that another malfunction with my airbag?) The service manager believed it was due to the man wearing leg braces that caused his weight distribution to not meet with the seat properly so that was causing his problem. When I asked how receptive they were to his explanation, he said they accepted it. The service manager admits there may be a problem in a few cars but as far as they are concerned, the car is working properly as Nissan designed it. Furthermore, the service manager told me I was not to bring the car back in for service for the same problem (my Nissan manual clearly states the car needs to be serviced if that occurs) and it is working exactly as Nissan designed it. They also had a new Nissan field representative who checked out the car (according to the service mgr, Larry, the new field rep, had encountered a similar problem with Cadillacs and he was going to see if Nissan would listen to what he came up with to solve that problem.) I received a call today from the Nissan Regional Spec., who said the field representative had determined there was nothing wrong with my car and it was working as Nissan had designed it.

I don't want anyone to think I hate my Altima. I like the car - my problem is I have a new car with a malfunctioning airbag system, codes are not recording what has occurred ever, my life is at stake in the event of a crash and Nissan (or the dealership) does not give a damn. I'd love to hear from others who've dealt with the same problem.
     
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Posted by Wm. Stevenson on 2011-12-15:
I am having same problem with passenger air bag indicator as you have stated when my wife or daughter sit there. Have been told to document all dealings with dealer.
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