HIGGANUM, CONNECTICUT -- I joined napster about a year ago, apon trying to sign-on to download music, it wouldn't let me into my account. About a week later I gave up after e-mailing them for help, the e-mails I recieved were ... read full review9 Replies - Latest reply on 12/27/2007
I Cancelled Napster over 2 Months ago. They are still billing my mother's VISA card $9.95 a month. I thought they were a respectful company. I guessed wrong, plus I couldn't even burn one song.
7 Replies - Latest reply on 12/21/2007Add reply
I want my mother money back that you keep charging her Visa card, it's only fair.
Lack of customer service
I used to be a paying customer of Napster. In total I would say I have probably spent about $60-$100 on subscription fees plus download fees. After having many problems with technical issues and absolutely ... read full review
I received a Napster promo in the package of the MP3 player I bought and decided to try it free for 14 days. It states "Transfer unlimited music to your MP3 player -without paying per track." I tried it and downloaded a couple things and noticed that my bank account was charged $18.28. Their answer to my email was that I wasn't getting my money back and that was final. Look out for this bunch people. They lie, take your money and run. I used the term con artist and I feel it's appropriate.3 Replies - Latest reply on 11/18/2010Add reply
I downloaded Napster. I never got the promised service, instead, a few seconds of songs. I cannot uninstall the item. Took to Geek Squad person and he could not either. Attorney says to give them a chance to respond-here is their chance, since phone #'s are useless-always busy. So they have an opportunity to have at least one time where they did right-I want Napster uninstall from my computer as it is trespassing on my property! Thank you.3 Replies - Latest reply on 03/17/2009Add reply
CALIFORNIA -- Well, the first time I tried to cancel my membership it wouldn't let me online, although they say you can. I called them on the phone thinking it would be simpler, but first I was asked continuous if I was sure I wanted to give up my membership. Hello? Anyway, after I told her yes, over and over. She finally told me that I would get my money back in 7 to 10 business days. I'm still waiting. I call back today (2/3) and I get some Man with an accent, but hey no problem and I told him that I was told I would get a refund. He tells me that they don't give refunds. I told him that I was told I would, over and over he says we don't give refunds. Between my talking and his trying to grasp what I was saying, I thought I'd never make him understand that I was told that I would get my refund. He says no and rudely hangs up. I decided then and there that I'd look up to see if anybody had contacted the BBB and guess what, apparently people have complained. I just joined that list.
4 Replies - Latest reply on 02/04/2009Add reply
Please whatever you do, research these kinds of companies before committing yourself to try there free 14 day period.
Napster has fraudulently charged my credit card for months and months. Despite being contacted, I have been forced to freeze my account. Add reply
Cancellation of subscription
The only way to cancel your actual subscription, not a free trial or lite service, but a paying subscription is to call there 800 number. Upon doing so you are prompted to the cancellation area and then ... read full review13 Replies - Latest reply on 01/08/2008
How can such a brand name be so misleading. I've tried in vain to download to mp3 (even buying a new device) to no avail. The lack of information surrounding this matter is nothing short of astonishing. There's Napster, Napster to go, free trial, free to go trial, still got an empty mp3 unless I start spending. Quick enough to take my installment fee.......
5 Replies - Latest reply on 12/10/2007Add reply
Now I'm done with you..thieves.
Napster offers free trial periods that you can "cancel" at any time. What they don't tell you is that you cannot cancel online, you must call them. Also there is at least a 30 minute wait to get out of "jail mail". I have listened to more crappy music waiting to cancel them than I downloaded. I have to call my credit card company now to prevent them from charging my account. 2 Replies - Latest reply on 12/30/2006Add reply
DALLAS, TEXAS -- I think the music industry is wasting its time on Napster. As we have already seen, as soon as one goes down, another pops up. Also,
what about all the sites that have existed for years before Napster? The music industry won't touch them because they can't. There is too many to even try.
MP3's are copiable, just like Microsoft's software, just like anything that is digital. You can put any type of security embedded in it you want, but there will always be someone who figures out how to pop the MP3 out and pass it around.