Nardy Honda

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Crooked Extended Warranty!
Posted by on
SMITHTOWN, NEW YORK -- My complaint is about nardy Hondas finance & insurance manager (I will not say the name out of respect to this web site!) Anyway my problem was I was asked when I bought my Honda accord from them, if I wanted an extended warranty..I was always ify about extended warrantys because they usually screw you in the end. But this person swore to me this was the actual Honda care extended warranty for my car. 7 Years 100000 miles from the day I bought the car.. I didn't believe it. I went over and over it with the guy and he said its true! (The sticker on the car window said it too!) I had my brother there with me and he swore up and down to him to that it was true. Guy cracking jokes laughing up a storm, making you fall into his lies! So what did I do? Like an idiot I said OK how can I go wrong?!? Well guess what I did! I got my insurance cards in the mail and they were to expire in 2014 3 1/2 years from when I bought my car. I called the guy as soon as I got the cards (after 5 emails and contacting the owner running nardy. I got a hold of him. He told me they messed up at Honda care and I had to bring my cards down and he would get me new ones corrected after turning these in. Well then I bring the cards in this guy takes them. Apologizes to me saying they messed up at Honda care (not him)..Takes my cards for the warranty and sends me on my way saying the new cards are on there way.

Couple weeks go by and still nothing. Try emailing the financial guy and no response. I then call Honda care (because I made a copy of the warranty stuff) and tell them my situation of what's going on and they tell me they never spoke to the nardy Honda finance guy. They have no record of this! I freaked! They told me they knew nothing about this (after months of me waiting!) Well I told them I want my full refund for the extend warranty because this guy was trying to hose me and push me out of the refund time frame to get my money back. Honda care was willing to give me a certain percent. But needless to say I sent them the emails from this crook, wrote and complained to just about everyone who has something to do with Honda. No one really gave a crap!I never got an explanation of what happened which is what I wanted but after a couple of months I received my money back in full. (Guess everyone got sick of hearing from me. Lol!)

The moral of the story was the financial manager at nardy sold me a warranty that did not exist for my car but tried to screw me anyway. All the guy had to do was tell me he screwed up and say sorry. No he tried to screw me and take my money instead of taking the blame!

Iam wondering is there any honest dealerships left in this world?

Just be careful with the extended warrantys!!!!Read everything closely! They will screw you if they can! Thanks for the memorable expErience financial manager at nardy of smithtown! All you had to do was tell the truth!


Company Response 12/31/2010:
My name is Rich Lang and I am the General Manager of Nardy Honda. If you would kindly provide me with your name I will gladly look into this for you. Kindly email me at rlang@nardyhonda.com or call me at 631 724-0300 ext 843.

Nardy Honda does not misrepresent the coverage of Honda Care products nor do we make it difficult to cancel an extended service contract on behalf our our customers. We go to great lengths to ensure that our customers fully understand the terms of Honda Care products so they know what they are purchasing. Although fully informed, on rare occasions, a customer may not understand that the term and mileage begin from the original in-service date. The original in-service date is the original delivery date from the first owner of the vehicle. In the event that a customer is dissatisfied with the terms, Nardy Honda will initiate a cancellation on the customer's behalf without hesitation. Canceling a service contract does require participation from the customer and requires that they complete a cancellation form that includes the vehicle information, verified current mileage, date of cancellation and the customer's signature. I mention this because I recently spoke with a customer who was unhappy with the terms or coverage of the Honda Care vehicle service contract. The customer wished to initiate a cancellation of the contract. We explained what was necessary to cancel the contract (which isn't very much) but the customer refused to provide us with the current mileage or complete and sign the cancellation form. The form must be signed by the customer acknowledging that the coverage on the vehicle is no longer in effect. This ensures that the dealer only cancels a contract with the customer's express consent and relieves the dealer and Honda Care from any liability due to an unintended cancellation. We went as far as mailing instructions to this customer and contacted Honda Care to inform them what had occurred (for the record) so that if the customer contacted Honda Care, they would reiterate the process for canceling the contract.

Our customers have purchased more than 1,100 Honda Care vehicle service contracts in 2010 alone. If we conducted business in a manner other than I have stated, we would have countless poor reviews from many unhappy customers.

We do not advertise like most dealers and therefore rely almost entirely on our customer's "word-of-mouth". We value our reputation above all else. Making a cancellation difficult just doesn't make good business sense. In our eyes, it's penny wise and pound foolish.

     
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Anonymous on 2010-12-31:
This is why I stay far far away from extended warranties on pretty much everything. The amount of money I save will help pay for any future problems I may have with a product.
Skye on 2010-12-31:
You can't go just go by what the salesperson SWORE to. What matters is what's actually written on your documentation.

domulator on 2011-01-01:
Prince Caesar yeah never again! I can thank Nardy for that! You hit the nail on the head!

Skye- Yeah Believe me Nardy made me learn my lesson!

As for Rich WOW?!?! thank you 5 months later! where were you when I was contacting CD/TM ??? you know the people who blew me off/didn't respond etc. (because they had my money already) Nice to know in the future blast a company on the internet for wrong doing and they are quick to RESPOND! I will remember that next time..... Well its nice for you to blame me which is understandable. you got a company to defend while I have myself to defend. Yes it was very easy to get my money back! (because I delt with HONDA CARE directly. no help from nardy because no one would return my calls. As for me misunderstanding if I had a recorder in the room with the finance manager when he told me what the car warranty was he would be screwed instead of me almost getting screwed! Yeah I know you guys got the codes for warrentys which as a customer I would not understand and was hosed on signing believing the finance manager..yes that's my fault. I trusted someone! as for your 7 year 100000 mile I was explained that from the Honda care reps. even though the sticker on the window of the car was wrong. it stated what I believed I was supposed to get. well I got what I wanted back which was my money! that was the main thing. but I would have let this go but as for your finance manager there at nardy he pissed me off when he took my insurance cards! if everything was OK why did he take my insurance cards!?!?and say he was getting me the correct ones!?!? anyway you know what... I will send you some stuff via e-mail... even though this is settled ill let you see for yourself.... this way you don't blame the customer! your guy made a big mistake and tried to screw me! Just want to make other customers aware of the finance managers practices at nardy and to be careful.
Anonymous on 2011-01-01:
Wow! This sounds like a car purchase/warranty nightmare! I believe that what the poster wrote is what actually happened. Once I walked out of a dealership when I realized that they were double talking me. As I was walking through the showroom the salesperson and finance guy actually shouted at me "thanks for wasting our f'ing time". I had to grab my friend by the shirt to keep them from going back in to offer their '3 cents'. It was not a good situation. I believe that most(not all) sales and finance people will say and do whatever they want to make a sale.
domulator on 2011-01-02:
Yeah my only down fall with Nardy was the extended warranty how it was handled. Everything else about the place was fine. the salesman was great and the car is great. That all went well. This guy rich from nardy is actually working with me on this right now after posting this complaint. Even though I got my money back for the warranty its nice to see THIS guy from Nardy cares when the others didn't. appreciate that!
domulator on 2011-01-12:
Well... so much for that.... Guess Rich didn't want to deal with me neither.. I must have rubber everyone there the wrong way! lol... 2 weeks and I haven't heard a response! Just glad I got my money back in full !! NEVER AGAIN will I go for an extended warranty no matter how good it sounds! Becareful out there when purchasing a extend-a-warranty that's for sure!
domulator on 2011-01-16:
meant to say rubbed not rubber in my last post...lol
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Bait And Switch Tactics
Posted by on
SMITHTOWN, NEW YORK -- My recent experience at Nardy Honda in Smithtown Long Island is an example of car sales tactics at their lowest. I went into the dealership to lease a 2009 Honda accord Ex-l coupe. I had been shopping around and received prices anywhere from 430.00 a month to 357.00 , 15,000 miles, sign and drive.

After being shown around the showroom and the lot, the salesperson identified the auto and color I wanted. He logged me into the computer, and came up with a price of 339.00, 12,000 miles, sign and drive. The internet price on the four door was 209.00 with money down, averaging to 290.00 per month on a lease. I realized I would be paying more for the two door and the fact that it was an EX-L. I said that 339.00 seemed a bit high, but how about 319.00. After waiting 15 minutes while he and his manager "worked the numbers" he came out and said my manager said he will split it with you.

We settled at 324.00. I was delighted to be finally getting this car after two months of shopping and negotiating at a fair lease price that was not based on an overinflated purchase price.

I handed them my credit card after signing the worksheet and they charged my card for 391.00 which included motor vehicle fees. After another 15 minutes of waiting while they did this procedure...the salesperson walks out with the charge receipt. Five minutes later, the manager walks out and says "I can't give you that car for 324.00, I thought you were getting the four door." I looked at the worksheet which read two door and described the vehicle. The manager than said, you can have the two door for 374.00 if you want it. The old "bait and switch."

I stood there with my mouth open...I never thought this was possible. He went in and voided my transaction when I said that everyone was clear that I was negotiating on the two door and didn't want a four door. You can't make this stuff up. Has anyone ever had this happen to them??

Everyone I have shared the story with added their own three cents...that if I hadn't gone in there alone AND been a female...it wouldn't have happened.
     
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Aerocave on 2008-11-11:
The residual values (and lease programs) are different between the 2 door and 4 door models. Generally, the 4 door leases for a lower payment. Although I can understand how frustrating and upsetting this situation must have been, it was more than likely a mistake--and had nothing to do with you being a woman.
MariAthena on 2009-01-31:
I appreciate your comment...however, you have no idea what I have been through to get that auto...as if today, it has been since dec 27, that the dealership, in response to my complaint, agreed to "honor" the original agreement. I signed another agreement to purchase, left a deposit...and as of today, was told the "car is being built, and will ship next week". Each time I call, it is another story. I don't think, in this economy, Honda is building autos. I think, they are giving me the run around as payback for my complaint. Will let you know on Feb 10th, when my auto will be "arriving" after being "built" this week....:)
I guess at Honda, life is good...and there are no economic troubles! They have so few autos in stock, they don't need to lease me one!
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