National Car Rental

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1.4 out of 5, based on 15 ratings and
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The Station Manager Almost Killed Me!!!
Posted by on
Rating: 1/51
CALAGRY, ALABAMA -- The following email I sent to the manager. Never got a reply. I usually get taken care of from all national location. Except.... read below. And if you go to Calgary downtown national location, just be keep quiet, otherwise you could face life threat.

Hi Jacques,

My name is Rezaul Alam. I am a customer of National Car Rental for over 3 years. My Club number for national is: ****.

I was in one of your location on 24th November 2012. I just wanted to give you some feedback about the service I got on that day from your employee.

I booked a car online for a week on 24th November around 4.15pm. I usually book and pick up car from your airport location in Calgary. As that day your location was closer to me I choose to select your location for my rental. I called your location @round 4.35 to make sure they are still open and have a car available for me as I understand I booked it last minute. When I went there the lady told me I am getting a KIA SUV even though I booked a mid-size car. They were doing a free upgrade as they didn't have any mid size car available. I personally owned a KIA before and did not had any good experience. I thanked her and asked : “will it be possible for me to get either a ford edge instead as I see there are 2 parked in the lot.” She told me one for oil change and one need to cleaned. I asked her again that what if I don’t need a clean car. I am OK with a returned one. She asked me to wait and she said she will talk to the manager and went in to the lot. I came out and I see her talking to the manager. I asked the manager that, there were over 10 ford (edge, explorer, escape) were parked and if I can get any of them doesn't really matter as I just don’t like KIA. She told me all were sold out, and I should be happy because even I booked at last minute and she is giving me a car. She also mentioned I am getting double upgrade as she was offering me the KIA full size SUV. I requested her that you have the other cars available. Please give me any of them. She told me again all those car were sold out. I asked her again that cars are usually sold by the size. Never by make or model. And someone will be happy too by getting a full size KIA rather than a escape. She replied : “this is your only choice I am giving you, you take it or not, I DON’T CARE. If you don’t take it you can leave. I need to go”. I was kind of surprised with her behavior and I request her one more time that other cars are available I can see, is there a reason I can’t get it? She asked for the keys back for KIA and I was happy by thinking that she is going to give me a different car. I asked her so which car am I getting? The reply was nothing. I told her I need a car, I have a reservation and you have to give me a car! She said : no I don’t. Then I asked her who was the station manager? I was shocked by her answer that it was her. I then went inside with her asking for her card. She went inside the room and swearing (I could hear by standing beside the counter). She came back with your card and said I don’t have my card at this point. This is the person I report to, and I will write down my name. Name : Megan. She also replied that she manage both location in downtown !! Then I asked her one more time for the car. As I need the car. I didn’t made any other reservation. She then asked me to leave very rudely and said she will call the cops if I don’t leave? I asked her to call the cops and then she went to the main door turned of the light and swearing all the way. She also tried to lock me. The main surprise was still waiting for me that she came back to me and pushed me from the desk to the door. I was just thinking where am I ? I was trying to select the record option in my Blackberry as she was swearing and she just didn’t gave me any time. I asked her if she could give me one moment just tried to buy some time fro her. She kept pushing me and swearing and saying try to get me fired if you can and kept swearing. On my way out I asked the name for the other lady and she said I am not giving you my name. I believe you have surveillance and you can look through it.

I got out of your station and I was shacking and thinking about the customer service experience. Now Jacques, I am a manager in a customer service business too. And sometime I have to deal with some customer opportunity. But This is the first time I got such experience where the customer (myself) didn't swear or raise the voice but the employee was yelling and swearing. In some bad situation I had to ask some customer to leave, but that was when the customer were swearing to my or my staff and there were some sort of threat.

Now my question to you Jacques, what have I done wrong? As a customer asking for a different car was it my fault? Or making the reservation in 11th hour was not expected by you guys? What was the actual reason that Megan had to push me out of the location? What would be the reason that she turned off the light me being inside. Was there any valid reason that she was swearing at me? I would like to apologize if I have done something wrong, but I personally believe that either Megan was tired or stressed out for whatever reason and she was totally out of her mind. There is no way she can push me without letting me know. If I didn't leave she could call the cop but when she pushed me and when she turned the light off I was really scared. And her searing words are non describable.

Jacques, I am not trying to get anything out of this. I could took that KIA SUV and went to the airport and they would be more than happy to change the car for me. Its not about the car. It’s the behavior I got. I am not a person who will complain. You can look through my rental history and National always did above and beyond for me and I do appreciate this. All employees in Toronto airport Calgary airport they always says : “don’t worry we will take care of you, you are one of our elite member”. But that day I just asked for something very small and she could easily take care of that. If she couldn't she just can swear or push me, neither try to scare me by turning off the light. I believe this kind of behavior should be corrected. If you need any further info or if you like to discuss anything about the situation feel free to contact me.

Did I mention 24th November (the incident day) was my birthday and I was trying to take my wife and kid for a surprise dinner?

Thanks

Rezaul Alam
     
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NationalCarRental on 11/27/2012:
Mr. Alam,

Thank you for your post. You are a valued Executive Elite customer and I regret to hear that you did not have a great experience with renting a car. We would definitely like to look into this matter further. Please email us at Care[at]Nationalcar.com with your reservation number, exact rental location, and all the details listed above. Also, in the the subject line please type reference #121127-000950.

I look forward to your email,

Katherine
Social Media Coordinator
National Car Rental
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They charge you previous bumps...awful international customer service
Posted by on
Rating: 1/51
TUXTLA GUTIERREZ, MEXICO -- Charging previous bumps

I travelled to Tuxtla Gutierrez, Chiapas, Mexico. When I first rented the car, they filled a paper with marks where previous bumps and scratches were before I took it off. When I returned from my trip, they wanted me to pay a new scratch that according to them was not in the paper. We show them it was marked in the paper they filled in the beginning. They brought up the manager and first he told us it was not there...when he could not deny the obvious he told us it was there, but now we made it bigger (so..I managed to hit the car again exactly in the previous scratch!). We were losing our vacation time, so we had to pay the scratch and leave.


Awful international customer service

I first placed my complaint to Mexico's customer service office. I had not received an answer for a month so I tried international customer service. I sent all the papers that proved the scratch was there previously. They answered again almost a month and a half later (and because I asked them again if they had news) when they told me I would receive answers in 8 days. Their answer was everything looked all right...and guess what? They sent me again the original paper where you can see clearly the scratch was marked before I took the car. They just don't even read what they are sending.
     
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trmn8r on 08/12/2012:
Hmm. This looks suspicious. I was in Mexico once, and between the drug lord activity and reports of travelers being ripped off, I'm not sure I want to return.
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Rental Car Damage Not Visible in Plain Sight
Posted by on
Rating: 1/51
LOS ANGELES, CALIFORNIA -- Two weeks ago, I returned the rental car (2013 Chevy Malibu) after a 4 day rental at National Car Rental at LAX. After a minute of wait, a representative walked towards me from the far side of the (vacant) lot came towards the car, walked around it and told me that there was a damage to the car. I asked her where the damage was. She said something like "front...". I couldn't get the second half of what she said. I walked to the front of the driver side and couldn't see any damage. She ducked down and showed me the damage to the bottom of (rather under) the side skirt below the driver side. Standing about 2 feet away from the car and looking down, I couldn't see it. I had to duck down to see it. My trip was a normal Monday through Thursday normal rental which I do several times a year (I rent from national for at least 100 days a year for the last 3 years).

There was nothing unusual about this trip nor I hit any object on the road. I do walk around the car to look for any damages. But, this damage wouldn't be visible if you stand in-between cars parked in the emerald club aisle and walk around it. Yet, the representative claimed that it was my responsibility and started writing a pink ticket.

I subsequently called the Damage Recovery Unit (DRU) and spoke to a representative about this incident. I explained her how walking around the car wouldn't help finding this damage as it was in the bottom and one has to duck down or walk several feet away and look at the bottom to see the damage.

The DRU representative told me:

1. The damage was not reported during any previous rental (if the damage is not visible in plain sight, how anybody can find and report it?)

2. The branch manager at LAX location determined that it was my responsibility.(On what basis? Walk-around the car without ducking down will not reveal the damage. There is also no video/picture record of "before and after" condition of the car)

3. There is no way to override the manager's decision. She also told me that there is no further means to escalate or contest this. (Unbelievable!)

First they (themselves) determine that it is my responsibility without any proof that the car was damaged during my rental and then there is no way for me to contest this!

I'll update this post as things progress in this case.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++

Update: 11/22/2013 - Early this week, received a letter from National Car DRU an estimate of the damages. Also today, I've written to the email address provided by the National Car Rep.

++++++++++++++++++++++++++++++++++++++++++++++++++++++

Update: 11/22/2013 - After posting my first update for the day today, I noticed something in the picture of the damage in the claim report sent by DRU. (I'm unable to attach it to this review for some reason). There are 2 pictures showing the damage and they clearly show the reflection of the person (on the car door) taking the picture, ducking down to take the picture of the damage. This makes it evident that the damage wouldn't be visible if we walk-around standing next to it. I've sent another email to the national car care email ID mentioned above with that picture

+++++++++++++++++++++++++++++++++++++++++++++++++++++++

Update: 12/3/2013 - I got a call last week from the National Car rep. She was very professional and went through my case details with me. Based on the information I provided and that the damage was less (total of about $430), she would close the claim and not pursue me for any damages. I subsequently also received a letter from National DRU confirming this. I'm glad there is somebody to whom I could escalate and resolve the issue. Thanks National!

One lesson learnt is to take picture/video of the condition of the car before leaving the lot. Not just walking around but to duck down and check the fender etc! Also, to do it when returning the rental I've started doing it in more detail! I know the looks I get for doing it. But, I know what I've been through! So, I don't care!
Resolution Update 12/03/2013:
National car rental closed the claim
     
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Pete on 11/14/2013:
I am convinced that the rental companies make a lot of money off this 'damage' time and time again. I bet the next person who rented this vehicle will get hit with the same damage! There is no way for the customer to verify after the fact that the damage was ever fixed. The rental company just keeps catching people returning cars and if the customer didn't see the damage when taking the car they are charged for the damage that is never repaired.

Budget tried to do this to me after a 1 day rental, there was a dent in the fender I did not see and it was rusted it was so old but they tried to charge me for it 2 months after I returned the car. I raised H and they waived the fee.
NationalCarRental on 11/14/2013:
kannankk,
Thank you for bringing this to our attention. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at Care@Nationalcar.com with complete details, including your contact information, rental agreement number and any further information regarding this incident.

When emailing, please list Reference Number 131114-001928 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Media Coordinator
National
Debbie on 11/18/2013:
Thank you for this post. I learned from it. I hope the rep who responded isn't just trying to make the company look good. Please do update!
Duane on 11/18/2013:
It's called a scam, Money, Money, Money.
Midge on 11/18/2013:
My family just went through this with Alamo who are owned by the same people as Alamo, National, and Enterprise. We were basically told by executives for the company that when you rent a car, you are responsible for any damage to the car when you return it, unless it was brought to the attendant's attention before you took possession of the car
Dave Spradley on 11/23/2013:
Thank you for posting this review. I normally rent a car about 4-5 times a year. You can bet future rentals will not be with National.
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Platinum Service
Posted by on
Rating: 3/51
ALEXANDRIA, LOUISIANA -- I rented a small economy car for a week to visit my children. I'm 43 and was expecting my 1st grandchild. I get to the airport AEX and all they have is a luxury Tahoe. At first I thought wow... an upgrade for no extra money but the thought of the gas cost made me hesitate. It was a bad thunderstorm when I flew in and I decided to go with it. The manager told me to come back in 2 days and he should have something to switch out. I was okay with that.

After one day of driving, I spent over $60 in gas and realized that by the time I would go back and switch the vehicle I would have probably put $200 in my gas tank! So I called customer service, which was a nightmare, hoping I could find a location to switch out vehicles sooner than my original plan with the AEX location. Well after hours, the customer service line rolls over to people that have a hard time understanding me and vice versa.

They gave me names of Enterprise locations near the town I had driven to which was about 2 hours from my original pick up location. I felt like as an Emerald Club member I should have gotten a better level of service. I would have thought that customer service would have arranged the switch for me. I didn't even know Enterprise and National were affiliated.

So I did all the legwork on my own trying to switch out this car and save my gas allowance for the trip. I finally got an answer from the Enterprise in Opelousas. Amy was the associate who helped me. She acted as if I was bothering her. I tried to be polite but it was a challenge. I was so frustrated. Multiple phone calls, no resolution, and the customer service line hung up on me repeatedly. It was beyond frustrating. I switched the Tahoe out for a VW Jetta. It was filthy, only had 1/4 tank of gas and nobody mentioned that. If I had not questioned it, I could have been on the hook for an entire tank as that is what my original paperwork stated. Amy at Enterprise handwrote a note on my original agreement.

I was so sick of all of this that I just left. Well, 2 minutes down the road and the car dies. I recrank it and decide to go back and get the Tahoe because a gas guzzler is better than a broke down beater anyday. I go back, and they are closed. So I spend the rest of the evening trying to get from place to place. My nerves were shot.

The next day, I call the original place I rented from. They did not have another car but told me to head that way and they would work it out. So I did that. The entire staff and manager were awesome. They apologized for everything, gave me a gorgeous Malibu and one day credit on my rental. It was a great resolve to my dilemma. I still spent way more on gas than I wanted to but I felt respected and I appreciated Sean and Cindy helping me so much. I don't feel like there is an issue at the National Rental Car location. There is an issue with the Emerald Club customer service you receive via telephone and there is an issue entrusting your customers to Enterprise because they do not treat you like a valued client but rather an inconvenience.
Company Response 08/26/2014:
Tamara, our team could make the proper management aware of your concerns and experience. Please email us at: Care@Nationalcar.com with your contact information, rental agreement number and any additional details you would like to share about your experience. Please attach reference #140826-002879 to your email. Thank You. –Christina
     
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Tamara on 08/26/2014:
Thank you Christina. I sent the email with the details and I've already been contacted by Christopher on the Social Media Team. I'm excited to get feedback from upper management regarding this situation and I will update my review after the review is concluded. Thanks!
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National Rental Car Nightmare!!!!
Posted by on
Rating: 1/51
DENVER, COLORADO -- National Rental Car,

I have just about had it with your company. I rent from you ever single and for the past 4 weeks I have had issue after issue with you. Over the past couple of weeks I have called almost every department and received very little support or constructive feedback back on various issue so I am now forced to put up negative reviews on your company all over the web.

Issue #1 you rented me a car about 4 weeks ago that was not fueled up and I didn't realize it until I was 90 minutes away from the airport. I talked with you rental agent when I returned the car and was basically told I nothing could be done. Level 5 out 10 in frustration

Issue #2 I returned a car to the Denver airport and when I rented it I did not take a close enough look at every single part of it to verify no damage was present. I partly, blame myself as I am now forced to spend over 10 minutes now looking over every little aspect of your cars as you want to charge me $500 for the tiniest little dent which I did not do but you hold me responsible for. Level 9 out 10 in frustration. I have talked to several of your insurance adjusters and they are determined to stick me with the charge.

Issue #3 I rented a car from Austin, TX and when through 3 tolls which I paid in cash. WELL you charged me $16.60 for tolls. REALLY it was $1.50 a toll how do you get $16.60??? I like how you can just charge whatever you want on my credit card!!! I never went through a toll and this just had me beyond mad. I called the Austin airport and he basically gave me the number for the toll roads and hung up the phone. Really nice!

I spend over $1000 dollars a month with National Rental Car and this is how I get treated. I will be making a switch soon and I will make sure not to give one more penny to any of your companies including Enterprise and Alamo.
     
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NationalCarRental on 05/10/2012:
We’ve taken note of your complaint. As customer service is of the utmost importance, we would like the opportunity to look into these concerns for you. Please send us a detailed email to care[at]nationalcar.com with the exact address of the rental location involved, your contact information, your rental agreement and any further information regarding your experience with us.

When emailing, please list Reference Number 120510-001453 in the subject line. We look forward to hearing from you.

Respectfully,
Genelle
Social Media
National Car Rental
Alec on 05/10/2012:
I am going through the exact situation with a rental from National Car Rental in Indianapolis. They are determined to charge me for damage to the bumper that did not occur during my rental. I confirmed this with the agent when I turned the car back. As an Executive Club member I would have expected better customer service. My business partner and I select one vendor and remain loyal precisely for this reason. It appears to not have any bearing whatsoever on the experience in this matter. The frustration level with the representatives I have spoken to cannot be described.
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Worst Customer Service
Posted by on
Rating: 1/51
ANYWHERE -- I am an Emerald Card member and rented National many times. Most of my travel was at regular times and I had no issue. In fact enjoyed the free upgrade you receive when you select a type of car. However, most rental companies offer all these services. What makes a company distinguishing in this industry is customer service and able to take care of customer any time or at least be courteous.

I booked a car at Vancouver airport for 1:30am pickup. Website never said anything about not able to pick up that time or when the location is going to be closed. It wasn't mentioned in the reservation receipt either. Flight got delayed and the location was closed. We took a cab to the hotel and I called customer support next day.

The call center service was so poor. I asked her if they can drop off the car at the hotel, as if I go again I would encounter $70 two way to the airport and hotel and that's more than 50% of my rental fee. The woman was so rude and telling me ridiculously that I should have called if I am going to be delayed and there is nothing they can do. I told her if any other location and I am delayed I would have called but its airport location and delays are expected how am I supposed to call from the flight when there was half hour delay? They even asked for your flight no. for that purpose to see if they can keep the reservation in case the flight gets delayed.

She lacked any courteousness and ignoring my concern kept asking me if I want to keep the reservation anymore or not. I told her fine but I am not happy with this service. I told her I rented with them many times but what I experienced this time is really bad in a strange city in the middle of the night and may consider discontinuing my membership. She said that is fine.

Then I was getting ready to go to the airport again to pick up and I got a cancellation email. She purposely cancelled my reservation. I thought it could be a mistake, went on to the site and rebooked. Few minutes later she cancelled it again.

I just went to the airport to the counter they said they have no record of who took that call. I ended up going with another car rental service. Will never rent National again.
     
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alamocares on 04/27/2012:
NationalCarRental on 04/27/2012:
We’ve taken note of your complaint. As customer service is of the utmost importance, we would like the opportunity to look into these concerns for you. Please send us a detailed email to care[at]nationalcar.com including the exact rental location information, your contact information, your rental agreement and any further information.

When emailing, please list Reference Number 120427-001359 in the subject line. We look forward to hearing from you.

Respectfully,
Genelle
National Car Rental
Pastor on 10/05/2012:
National Customer service is horrible!
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BEWARE!! don't rent a car from National if you have any relatives/Friends coming from another country to visit
Posted by on
INGLEWOOD, CALIFORNIA -- went to return a car with people I know who were from another country on 12/29/11 at approximately 9:00 P.M. They were confused by some of the charges on the receipt. Went to National customer service and was "helped" by Jason. I explained the situation telling him that they didn't realize they signed up for a lot of extras because of the language barrier. He told me "If you don't speak English, then don't rent a car". I felt that statement was very rude and discriminatory. Why should someone not be able to rent a car in America just because they can't speak fluent English. After some arguing back and forth he told me "don't be smart with me". After a while the manager came. I told the manager what happened and all I wanted was an apology from Jason for the statement he had made. The manager said he understand the situation and he will have a talk with Jason. The manager then helped us out with a refuned. He went to the back for a while and left us with Jason. My boyfriend who was with me at the time asked Jason if he really was not going to apologize and explained all we wanted was for him to admit he shouldn't have said what he said. At that time I told my boyfriend "just let it go, he's not going to apologize". Right after I said that Jason imitated me and said "YEAH JUST LET IT GO" in a high pitched voiced. JASON WAS BEYOND RUDE! I called corporate that night but it wouldn't go through so I called again the next morning and filed a complaint. The lady on the line said I would hear back from them in about 10 days. Its been over a month and no one bother to follow up on the complaint. I guess it was just not important to the company how badly their customers were treated. So I write this review to vent a little and to warn anyone who might have relatives coming from another country to go to another car rental company.
     
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Anonymous on 01/28/2012:
This employee definitely needs a lesson in customer service. The very least the corporate office should have done was called you back to apologize.
Old Timer on 01/28/2012:
Happy to hear they got a refund on the items in question. As a rule all the extras is where they make their big money and seldom give money back.
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Absolutely Horrible
Posted by on
KANSAS CITY, MISSOURI -- I was sent on a business trip to Kansas City, MO and my only available option for a rental at that time in the class of vehicle I needed was National. I usually rent vehicles once a month or so on business trips for my job, and usually use Enterprise with no problems what-so-ever. I knew from stage one of the experience that National would be different. After the extremely rude treatment by the employees at the desk (rude as in they acted like I was bothering them by walking up to the desk and asking them to do the job that they chose to accept and get paid to do), my car was very dirty. They have a policy where you choose any car in the lot in your class. So I picked another car, that one was dirty too. I had to look through about 5 Chevy Impalas before I found one that was relatively clean. Even that car was in poor condition as little things where broken inside such as the lever to lean back the driver's seat.

After my stay in the area was extended by my company, I needed to call National to extend the rental by 9 days. I called their 866 number, waited on hold for 20 minutes, and received a call center in India. I absolutely hate companies that utilize Indian call centers. I could barely understand the rep, who I had to ask "What?" to 5 times to understand him saying "May I have your RA number?" and he became very angry that I was having a hard time with HIS poor English, again, when HE chose a job that requires dealing with English speaking people. He said he could not help me and transferred me to a number that was disconnected.

I hung up, called again, waited another 20 minutes, received a different Indian service rep with a language barrier. I explained what happened, and this rep said she would transfer me to the correct number. Again, number was disconnected. I called a 3rd time, was on hold a 3rd time, explained that the number I was being transferred to was wrong. The 3rd rep obviously did not understand what I was saying and transferred me to that same disconnected number. The 4th time I called I received the same rep from the 1st call. This time he transferred me to a wrong number, a private residence. Now this was at 10:30 PM when I was making these calls, so the gentleman who was woken up was rather angry about it. So finally I looked up the Kansas City office number myself. I called that number, received an automated answering service, and guess what ... was transferred back to the Indian Call Center when I chose what I thought was the appropriate selection for whom I needed to speak with.

After calling back and spending 10 minutes choosing different options on the automated line, I FINALLY received someone at the desk in Kansas City. I explained to her how frustrated I was, and she completely blew me off without so much as an apology or "thank you for your patience." ... completely and utterly unprofessional. I spent 2 hours, literally 2 hours, just trying to get a hold of someone who could help me, my company was spending over $1400.00 on this rental, 1/15th the value of the car they rented us, and I don't even get an apology for their inept call center.

So here's the best part. After explaining to her what I needed, she said she couldn't help me, and transferred me back to the Indian call center.

I drove the car back the next day, handed them the keys, walked over to Enterprise, and settled for a smaller car and good customer service.
     
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PremierFirst Vehicle Rental Ruined My Financial Life
Posted by on
ENGLAND, UK -- I rented a car at Gatwick Airport outside London, Drove for about 2.5 hours, a motorcyclist crossed the road and scraped my car then slammed into the vehicle behind me (and survived... somehow). I'm not at fault, the policeman almost point-blank said it at the time but covered himself about 'investigations' and so on. All fine.

And, according to the contract I signed, they kept a damage deposit of about $1,500 until liability could be formally declared. This is fine, I understand that and prefer that to be the case as its safe for both them and me.

That's mid-September of 2007.

Fast forward to March the next year: the insurance department has lied to me repeatedly about what they've done and when, they claim they've sorted things out last winter when I did it -- inside of two days -- in January (and if I hadn't done that I'd *still* be waiting for them to pull their thumb out), my chequing and VISA accounts are now closed, there's a collection agency chasing my PayPal account debt... And what's the line National UK (PremierFirst Vehicle Rentals; Vanguard Rentals... etc)?

"Well, normally this sort of thing takes at least eight months, you know. We've done nothing wrong, so why should we apologize?"

I've never had such lousy service in my entire life, no matter *what* side of the Atlantic you'd like to discuss.

Litigation is imminent for them.

------ ADDITIONAL INFORMATION ADDED LATER ------

[solicitation snip]

However, the details left out about the accounts -- skipped in trying to make this a little less than saga-length -- basically would explain that the PayPal account, the chequing account, and the VISA account are all inter-connected, as is required by PayPal. They want your credit card information, and they want a real bank account to deposit into or draw from.

As for the destruction of all of those accounts, the money for the damage to the car was held until liability was fully declared (and that's fine by me) and after for four months I stepped in and did the job of resolving the issue of liability for the guy in the office with the file (and that's *not* fine by me). Additionally, no one warned me the charge was coming down before it happened -- and I wasn't worried, because it wasn't my fault, and I had insurance, right? -- so I'm suddenly landed with triple my credit limit on my account. Money gets sucked from every direction into the VISA account, I've got cheques bouncing all over the place because I paid bills when I got back home but hadn't got the VISA bill yet, I ordered a bunch of books from other people in my industry (I'm in publishing), thinking I was fine with all of my finances balanced...

And suddenly I can't use my VISA, my bank account's over-drawn, my PayPal is locked...

Yes, I'm a 'publisher', which sounds great, but we're in start-up mode, so we've not pulled a dime for ourselves yet.

So, here I am with no money, no credit, I can't order supplies to use in the creation of re-selling product so I can't make an income for the business, I can't write a cheque to pay any personal bills... good thing the house is in the wife's name.

And National continues to say that they did everything they could, yet I solved the liability being agreed to by the other side in 48 hours, after they'd sat on their hands for four months.

'This sort of thing usually takes eight months to work out, so this has gone quite quickly!'

Okay, it's gone fast because *I* made it happen, and if you regularly take that long to sort this simple a case, maybe I ought to be working there instead of that lot!

Again, hit the site for the complete details. It's not a spam-bot site, I'm not trying to suck your details out of your computer, I'm not even using Google Ad things for revenue, I only want to create a place for people screwed by this specific company to band together.
     
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User Replies:
Suusan B. on 03/03/2008:
I don't understand what having an accident in a rental car has to do with a checking account being closed and credit card being cancelled much less a collection agency coming after you for Paypal debt. Wouldn't an accident in a rental car be covered by personal insurance or a rider on the rental agreement?
Anonymous on 03/03/2008:
You're right on, Susan B. A few details missing here.
MSCANTBEWRONG on 03/03/2008:
I'm somewhat confused about this post as well. Some additional details would be helpful...how did all of this cause your checking account and credit card accounts to be closed? And how does Paypal fit into this?
ianalexandermartin on 03/09/2008:
Hopefully, the details newly added to this review / complain will explain things more fully.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Fraudulently Charge After The Fact
Posted by on
Rating: 1/51
LOS ANGELES, TEXAS -- (this is also posted to yelp and consumer affairs)

FRAUD! FRAUD! FRAUD!

I upgraded to a Mercedes, enjoyed the car, returned the car. I paid for the vehicle with my credit card, got a receipt and everything was fine.

2 DAYS LATER: I check my account this morning and National has charged me an additional $500 FOR NO REASON!

I received NO CALL, NO ALERT, nobody mentioned any problems when I returned the car and I have a receipt that shows we paid the balance and left without a problem.

Now I call and there is not one person who can tell me what this mysterious charge is for!!!!!!! "MAYBE IT IS WRECKED?" is what the person tells me on the phone.

MAYBE IT IS WRECKED!!!!!!! Are you kidding me? Yes, I am sure I would be allowed to leave the car with it being wrecked.

I am not being helped, all I hear is "we will have to find a supervisor, no one is available."

ARE YOU KIDDING ME?????? I am calling my bank and reporting fraud as soon as I get finished with this review.

TERRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!! These people charge you and refuse to help. There not one piece of information related to an additional $500 charge that anybody can find.

As of now, I am waiting for a call back.
     
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Obfuscation on 04/15/2014:
It sounds like you used your debit card to rent the card. When you do this, they place a hold for the estimated amount of the transaction. In this case, $500. These type holds disappear automatically after a short period of time, or when they are matched to an actual transaction amount. Your rental was likely not exactly $500, so it wouldn't be an actual match, but the automatic deletion will take care of it.

This is a fact of life when you use your debit card in this type of transaction. There is no fraud involved. It's a good reason to use a credit card in this case, not a debit card.

By the way, it is your bank who determines how soon the hold will drop. Some banks drop after 24 hours, others hold for as long as 5 days. Your bank should be able to better explain it to you.
alamocares on 05/20/2014:
April, Customer service and satisfaction are very important to us at National. I would like to follow up with you. Please email me at care@nationalcar.com with the complete details, exact renting location, and any rental agreement numbers. Please reference #140520-002754. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, National Rent-A-Car
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