OHIO -- I bought this warranty under the advice of my Credit Union and thought I'd upgrade to their premier "Platinum Protection Plan" to cover everything but, of course, what you need isn't covered. The contract names several detailed components that are excluded, but unless you're a mechanic??? When I called customer service to see what the special exceptions of my Platinum Plan were (since they're not listed under my plan), the representative started rambling off a list of components, oh my God!
I asked if the website listed them and all she could tell me was that these are part of an exclusionary list and the plan would pay for anything not on that list (isn't that how all of the plans should work? Why am I paying more?). Alas my simple coolant thermostat isn't covered (by the way, my dealership mechanic says he's never heard of this being excluded). DON'T BUY ANY OF THEIR COVERAGE PACKAGES, please research and pay the extra $$ for a decent warranty...you get what you pay for! I'll be calling my Credit Union next and telling them shame-shame-shame for recommending this company to their loyal members.
NEW BRAUNFELS, TEXAS -- I never buy extended warranties, but the representative at Randolph Brooks Credit Union in New Braunfels, Texas, discussed how he had purchased a Ford F-150 just like mine, but one year newer. He said he purchased the Gold Coverage for his vehicle and the backup camera stopped functioning. He stated the cost for the repair of the new camera at the dealership in New Braunfels was $1500.00 and National Auto Care warranty covered the entire amount.
Based on his representation, I bought the policy. The cost for my National Auto Care warranty was $1778.00. Yesterday, I had my F-150 brought in to a repair shop recommended by National Auto Care. The two items needing repaired were the A/C Control Unit and the Backup camera. National Auto Care verbally denied both claims based on the fact that those two parts are not specifically listed in the warranty as a covered item. The policy discusses covering the A/C system but the control unit is not a listed part and therefore they will not cover it.
I have made repeated request to Ryan ** at ** to please give me a written denial but have not received a reply as to the writing of this statement. Based on my experience with National Auto Care warranty company I would advise you to not do business with the company. I would also advise not to solely trust the opinion of the individual attempting to sell you the policy because they make a profit off of selling these policies. The Randolph Brooks representative I spoke to yesterday said they make very little off these policies and sell them as a service to their customers.
We purchased this warranty in December of 2011. Never got copy of policy and said it was a power wrap and dealer said was bumper to bumper. We have engine trouble now and a year to go on contract. They tell us it only covers external no internal. 3,500 dollars later we are out. Please don't buy any.
ATLANTA, GEORGIA -- I bought a 2010 Lexus GX 460 so that I can use in my family vacations. It has been two days my vehicle is in work shop to get its A.I.R Pump replaced. First it was tomorrow till they can come and approve my charge; However to my surprise, now they say it's not till Monday (6 days later). I had to cancel my trip and pay all the cancellation charges because of them. The so-called manager Ms. Kristy/Crysti is rude and has no customer service attitude. She can be reached at 1800-548-1875 option **.
WESTERVILLE, OHIO -- To start off, I want to say, the 2006 pickup was bought NEW. We live in Ohio where weather is changeable. These extended service agreements DO NOT allow for normal wear and tear, just rust and corrosion. Pickup is 9 1/2 years old. Major brake work is needed and it is not covered, due to corrosion, not wear and tear. My advice, DO NOT WASTE YOUR MONEY ON EXTENDED SERVICE AGREEMENTS. Save money for repairs!
Spent thousands on a "preferred" plan and just found out the front end needs major work. Now, I've learned if the warranty doesn't specifically name the part, its not covered. So, who knows all of the front suspension parts by name anyway? It seemed obvious to me that when it listed the front suspension as covered, it really was. But NOPE. My truck needs tie rod ends and a pitman arm. The contract lists from suspension, but not those specific parts. DON'T BUY ANYTHING FROM THEM. Save the $$ yourself for repairs later on down the road...
WESTERVILLE, OHIO -- The extended warranty on my vehicle expired recently, and I wanted to post my experience with it. I bought the Pinnacle Plan from National Auto Care in Ohio (off the internet, and actually through a Ford dealer in Illinois or somewhere; I'm located in Texas) just before the factory warranty expired, and the extended warranty was for 50,000 additional miles.
I had read a lot of good and bad things about extended warranties and this company, but didn't want to go without a warranty as I was worried about potential repair costs. The vehicle is a Mini Cooper, and BMW parts are typically not cheap.
So, I went along for about 3 years and did not make any claims, and then as the end of the warranty period was coming up I took the car into the dealer to get the A/C and the other things that had broken fixed; I couldn't ever find the time to go into the dealer but as the warranty was about to expire I had to get on it. The items totaled up to about $2500 or more I think.
Anyway, it took less than a day for the dealer to get the warranty company approval and everything was done, that is, there was no squabbling about what was covered and what wasn't. The dealer got confused about the rental car costs, and I had to file separately to get that payment later, but the company sent me a check to cover that pretty quickly as well. Overall then, I thought it was a good deal - the warranty more than paid for itself, the warranty company was easy to deal with and overall it worked out well, so I would recommend it.
COLUMBUS, OHIO -- I purchased a 7 year 100.000 Extended service warranty for new my 2001 f-150 supercab on oct 01, 2001. On nov 4, 2004, one month and four days after the factory warranty expired; my truck developed a miss in the engine. I had the truck checked by family ford marietta, Ohio and they in turn file a claim against National Auto Care for one coil on plug plus labor totaling $190.41. National auto care paid $157.91 Of the claim sighting diagnostics not covered.
Then in feb 2005 family ford turn in a claim for an idler arm, National Auto Care denied that claim, however in the coverage booklet, National Auto Care clearly states their minimum required maintenance is a condition of the service contract. The maintenance paragraph clearly states, - "lubricate from suspension and steering linkage" implying the idler arm which is part of the steering linkage is covered only when lubricated according to the manufacture's requirements.
Then on feb 10, 2006 my truck developed a miss in the engine. I had the truck checked by family ford marietta, Ohio and they in turn file a claim against National Auto Care for one coil on plug plus labor. National auto care denied the claim sighting the part was not covered. I thought the part was covered since the same part on a different cylinder had failed before and was covered by National Auto Care. If National Auto Care had denied the first claim in 2004, I would have canceled the extended service since it didn't provide me with meaning full warranty.
National auto care requires me to protect the vehicle in the event the part is not covered under the service agreement to prevent further damages. In addition, if the vehicle repaired before approval by National Auto Care, National Auto Care will not pay for the repairs. My truck has been parked since feb 10, 2007 awaiting resolution of this matter.