Bad Customer Service
SOLON, OHIO -- Glen wooldridge
1412 carey ave.
Davenport, ia 52803
February 24, 2002
National Enterprise Systems
dear sir or madam:
I must dispute the validity of the amount I owe to your company, which you are collecting on behalf of Verizon Wireless. I really do not believe I owe $1,963.00. Please send me verification of the amount owed to my home address.
Also please tell the representative (a. North) that is handling my account to please stop harassing me. He has called me many times in the same day, and refers to me as a lowlife, which I feel is insulting. We argue on the phone since he is very rude and won't listen to me and loves to interrupt what I am saying, I then tell him not to call back and I hang up and he calls right back. He also told me that he ran my credit report and it showed, I have bad debt, and need to borrow the money from family or friends and get my credit history taken care of. I did not give your company authorization to run the credit report on me, and he never asked anyway. I have told him many times not to call me until I get verification of the amount owed. I have explained to him that I am trying to talk with Verizon and trying to figure out how I had three phones in my name that ran up all these bills,($1,963.00 In four months, seems a little outrageous). He even brought up information about debts my mother and grandmother owe, and said that scumbags must run in our family. I asked him to stop calling me, and he keeps calling, he even sends the automated calls to my house 3 or more times per day, I want that to stop. I do not want to talk to him anymore, since he is very belligerent and rude, and tells me his credit is perfect and I need to be like him. I do not want to be like him that would be a downgrade in my personality.
I am willing to pay what I owe, but I need verification from you where the figure came from. I have been making payments to Verizon on a monthly basis, for the $312 I thought I owed, but I was laid off and am a single parent, that goes to college to try to make a better life for myself and daughters, but I still send Verizon monthly payments. I have offered to make payments of $200-$300 per month after I find out the amount owed is valid which I highly doubt, but the rep said that is not possible and he will just take me to court and take possession of mine and my daughters home, which is not paid off anyway. I can not afford to pay $600 per month and still provide living necessities for my daughter. I have three daughters, one lives with me and I pay $300 per month in state child support for the others, that makes it impossible to pay $600 per month.
Again, please send the information requested with all verification and dates of the amount owed since I do dispute the amount owed and tell the agent (a. North) handling my account to stop calling me, and try to be a little friendlier when dealing with customers, he has no sense of manners.
I admit I have not had the best credit, but I am working on a better way of living, and I am paying debtors on time and in good faith. A. North from your company also told me I should file bankruptcy, but I tried to explain that I want to build good credit, and can not do that by bankruptcy. He will not listen to any offers I make to verify amount owed and then pay monthly, like I said I offered to pay the $312 I knew I owed, but he said ï¿½that is not enough, see you in courtï¿½ then he hung up on me and called back to start badgering me again. People need to survive in this rough economy and I am not a deadbeat, I am just having hard times, and will pay the amount I owe, when it is verified, and payment arrangements are made which I can afford to pay and still support my family. I do not believe I owe $1,963.00 For four months of cell phone use and would like for you to provide supporting documentation.
client id: nat18988758
Verizon account# 189887588534125
at the very least I would like a response from your company regarding this incident. Thank you for your time.