Extremely Satisfied Customer! Don't let bad reviews scare you!
My husband and I were undecided between National Floors Direct and Empire. After doing our research online, we found that both companies had mainly bad reviews. We had both companies come give us a quote on carpeting our newly finished basement. Empire came out first and their initial quote was $4300. After I told them that was way out of our price range, I went back and forth with the salesman and he eventually brought the price down to $2500. National Floors came out second and showed us carpet samples that were of the same quality of the one we chose from Empire. Neither my husband nor I were too keen on any of the colors they had to offer, so the salesman went back to his truck and brought out samples of a better quality carpet. We did find a few colors that we liked and after much thought, we decided on one. National Floors automatically beat Empire's price by 15%, bringing the quote down to $2100. The next day I called Empire and told them I was cancelling the order with them because National Floors was giving us a better carpet for a better price. Empire came back and said they would do it for $1800. My husband and I are expecting a baby in a month so we wanted to pay as little as possible and we accepted. I called National Floors back and cancelled my order with them. I did call on a Sat, and their office was closed so I left the message with the answering service. I got a call back on Monday from National Floors, and they asked why I was cancelling. I gave them my reasoning and they offered to go down to $1500. I told them we were tired of the back and forth game so we were going to stick with Empire. The guy then said the because we had scheduled installation for Tuesday and they didn't get the message until Monday morning, they had already cut and prepped the carpet for our house, so he would give it to us for $1100. Of course we couldn't pass that up, especially since it was a better quality carpet then the original one that Empire quoted us at $4300. I got the call Tuesday morning saying that National Floors would be there after 4pm. My only complaint is that they didn't give me a time frame so at 6pm when they weren't at our house, all I could think about was the many reviews I read about National Floors failing to show up for their appts. I made a call to National Floors and the man who answered was very helpful. He was able to contact the crew and had them call me. They said they would be at our house in about 45min. An hour later, they arrived. They got right to work, but unfortunately they were unable to nail into our concrete (they don't have air guns, they just use a hammer and nails), so they had to use liquid nail to put down the tack strips. We were told by the salesman that this might happen, so we weren't too surprised. The two guys said it had to dry for 24hrs and they would be back the next evening, around 6pm. Again, all I could think about was the bad reviews I had read. The next evening came, and at 6:30 the doorbell rang. It was the two young men from National Floors. They got to work right away, laying down the pad and then the carpet. We also have two poles down stairs and we asked if they could leave extra carpet so we could wrap them up later. The guy said he would wrap them and use the liquid nail for us as a favor. Both men were very courteous, clean and hard working. They kept going until the job was finished at nearly 11pm. It was a big job, a LG family/playroom, bedroom two closets and a stairwell. When they finished, they vacuumed up the carpet and picked up all of their things. They didn't do any damage to our walls at all (another complaint we read). We are so happy with the job they did and are so happy we didn't let all of those bad reviews scare us away. I will definitely tell anyone I know, who needs a carpet installed, to call National Floors Direct! Great job guys! Thanks!