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National Floors Direct - Page 3

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3.3 out of 5, based on 86 ratings and
162 reviews & complaints.
Company Profile
National Floors Direct
40 Robbie Road
Avon, MA 02322
888-400-3566 (ph)
(508) 580-8553 (fax)
www.nationalfloorsdirect.com
info@nationalfloorsdirect.com
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Carpet Install
StarStarStarStarEmpty StarBy -
Rating: 4/51

SOUTHBURY, CONNECTICUT -- I hired National Floors Direct to replace a carpet in my basement. We appreciated that NFD offered named-brand products. The installation was smooth and efficient. We especially liked the installation team who we found to be very friendly, courteous, and professional. Based on how the product looks at this time, I would hire them again.

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Surprisingly Good
StarStarStarStarStarBy -
Rating: 5/51

MIDDLETOWN, CONNECTICUT -- I was very pleased with my experience with National Floors. The salesperson was prompt and personable and worked with me to get the product I wanted at a decent price. Scheduling was easy. Due to the hurricanes in Florida, my carpet shipment was delayed but National accommodated me as soon as it was available. The installers were prompt, professional and nice. The carpet looks great. I was nervous about paying them with a bank check before the job could start, but my worry was for nothing. I was very pleased with my experience.

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Carpet Installation
StarStarStarStarStarBy -
Rating: 5/51

I couldn't be more pleased with my carpets installed by National Floors Direct. The initial salesman spent a great deal of time with us showing us the various options that would suit our needs. I was given an installation date that worked around my schedule and the installers arrived right on time. They were professional, courteous and very neat. The carpets look amazing and the price was right! I would recommend National Floors Direct to all my friends and neighbors.

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Hardwood Floors Installed in My Home. Done to Perfection. Very Satisfied!
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Rating: 5/51

NORTH ANDOVER, MASSACHUSETTS -- NFD removed our old carpeting and installed new hardwood flooring on our staircase. The quality is excellent and the installation is superb. The new riders look amazing. This company takes a lot of pride in their work and I would recommend using them again. Prices were competitive too. They were near and clean and courteous in my home.

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Great Service
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Rating: 5/51

LONG ISLAND CITY, NEW YORK -- I would like to thank you and the people at National Floors Direct for your outstanding service and delivery of the quality product. From the time of appointment to completion, National Floors made our carpet purchase very stress free and easy. The Salesman was very nice and helpful, and your installation team was truly outstanding. They did such a great job and moved all my furniture around to get the job done to perfection. We thank you and highly recommend your company to others!

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Installation of Carpeting and Tile in My Rental Condominium
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Rating: 5/51

MILFORD, CONNECTICUT -- For the second time I used National Floors Direct to install carpeting in the condo I rent out. They also put in a new kitchen floor. My terrible tenants and their dogs had absolutely destroyed both. National Floors sent out a very nice young man who helped me select carpeting and kitchen flooring within my budget. They came the next week and installed both. The installers were very pleasant and polite and completed the work in a timely fashion. I would definitely recommend National Floors Direct for good carpeting and good service.

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Great Experience, Quick and Easy
StarStarStarStarStarBy -
Rating: 5/51

I wish I had started my carpet shopping experience with National Floors Direct. The whole process was so quick and easy! The salesman that came to my house listened to my preferences and choose two perfect samples for me. Since they come to you, you can bring the samples right into the room. I didn't need to spend hours searching through carpet samples, bringing a few home, seeing how they look in the room, then returning them to the store.

You would think you would pay more for this convenience, but National Floors Direct was actually cheaper than other quotes I got. They were also able to schedule the install within a few days! The installers were quick and professional and did a great job. I am very satisfied with my entire experience with National Floors Direct.

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Carpet Installation
StarStarStarStarStarBy -
Rating: 5/51

MARLBOROUGH, MASSACHUSETTS -- I am very pleased with my carpet installation. The installers were on time, professional and polite. They removed my old carpets and installed new ones in only a few hours. Both rooms look great! I would recommend National Floors Direct to anyone looking for quality carpet installation.

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Great Customer Service. Knowledgable Salesman. Great Install and Clean Up.
StarStarStarStarStarBy -
Rating: 5/51

MALDEN, MASSACHUSETTS -- I spoke to a friendly customer service representative regarding an install. She set up a date and time that worked for me. Salesman was on time and called to confirm first that we were still on. He plenty of great samples both in carpet and pad. Within 30 min I had a price and a date for install that worked for me. Installers called early that morning to confirm and give me a window of time. Installers were right on time, had the right product and did a great job of installing and clean up.

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Pleasantly Surprised
StarStarStarStarEmpty StarBy -
Rating: 4/51

MASSACHUSETTS -- I wasn't really sure what to expect after placing my order, but by the end of installation day I would be glad I went through with it. I received a phone call two days before my installation day confirming my installation day, as promised. I received a phone call around 8:30 am on the day of installation providing me with an arrival window of 9 am - 12 pm, as promised.

I expected to be waiting until the tail end of that window, but the installers arrived around 8:58 am to my surprise. They were friendly and respectful and made sure that I inspected the product before the installation began. The installation took about 5 hours, which was about as long as I thought it would take. The floors look great, I'm happy with the product I chose, and I'm very happy with the installation portion of my National Floors Direct order.

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