National Floors Direct - Page 3

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1.0 out of 5, based on 10 ratings and
37 reviews & complaints.
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The Worst Company I Have Ever Dealt With
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AVON, MASSACHUSETTS -- I just wrote a comment to NFD website, but I am sure no will contact me as I have received absolutely no customer satisfaction from them to date.

I wish I read this website before investing my time and money on getting a rug and hardwood floor installed. Both experiences were a nightmare, from installing the carpet at midnight on a Friday night, to having the floor installed incorrectly. After numerous no shows and zero customer service, I felt the need to warn others that you should NEVER do business with this company. There is no one, supposedly, to contact to complain but a Customer Phone Rep. I asked to speak to the VP or President of the Company and was told there was none. It is a family owned company and they wish not to be named. Gee, I wonder why they don't want to be named - it is such a shoddily run company, I can't even imagine how they are still in business.

Anyone who is reading this - please take heed and get your carpeting and flooring elsewhere - save yourself money and headaches - I would never recommend their service to anyone!!
     
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Buyer Beware
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MASSACHUSETTS -- I had scheduled an appointment with National Floors Direct for 7pm on a Friday and put a deposit on a floor installation. On Monday, I was informed that I needed a new furnace so I cancelled my floors (within my 3 day timeframe). I thought I may use them in the future. This has changed my mind. I was told by a representative that my deposit would be refunded within 10 days. It has been over 6 weeks and I was forced to submit a request for dispute to my credit card.

It is unfortunate that this company cannot be trusted to keep their word.
     
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Poor Quality Material
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Rating: 1/51
AVON M, MASSACHUSETTS -- Customer service unresponsive, material literally peeling like wallpaper, spaces between floor planks and poor finishing.
     
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Customer Service
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Rating: 1/51
AVON, MASSACHUSETTS -- I purchased a laminate floor from National Direct and it has a warranty. One section started to peel so I called them. They asked me to send a picture, don't know why they couldn't send someone to look at it take their own picture, I guess it because they had no intentions of coming here and fixing it, because all they said to me sometimes that happens and their not responsible. They do not stand behind their warranties.
     
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User Replies:
Venice09 on 02/03/2012:
I suggest reading the warranty to see what it covers and then go from there.
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Crooks
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AVON, MASSACHUSETTS -- Two months ago I gave a deposit of $600.00 to National Floors direct. They did not do the job I hired them to do and have not refunded my deposit. I call every week and get no help, only run around and lies!
     
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User Replies:
Kris10 on 01/23/2012:
file a BBB complaint and possibly a call to your local police department may be in order.
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DO NOT TRUST THIS COMPANY
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I recently had a sales representative come to my home and do an estimate. Decided to go ahead and hire them. They asked for a third down in a check they do not take credit cards ( so you can't stop the payment). They came to install the floor and it was not the product I had ordered. No one could explain the mix up. The sales representative who came to my house would not return my call. After I made several calls to them I finally got a call back. The manager tells me they sent the correct product and that they did not carry the product I was talking about. When I told him that was not the product the sales man sold me he basically called me a liar. I told him I wanted to cancel and wanted my deposit. He said "Never going to happen" So I was left with no floor and out $660.00. The customer service is horrible the employees are rude and belligerent. DO NOT DO BUSINESS WITH THIS COMPANY.
     
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Great Experience with National Floors Direct
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ELKRIDGE, MARYLAND -- I had great experience, so far, while working with NFD. Recently I had carpet installed in my house. Everything from setting up appointment for Estimate to the completion of installation went well.

The sales Rep. (Jim Oswald) showed up on time. He explained us everything related to choosing the carpet, it's pricing. We liked the offer he made and signed the contract.

I was a bit concerned after reading complaints from lot of people and was thinking of cancelling the contract, but then decided to take risk. Installation was scheduled for 1/9/10. I got call from NFD day before to confirm the Installation appointment.

Installer showed up on time with correct carpet and with required quantity of it. The installer (Mike Little) was professional and did a good job. We walked thoroughly with him to verify the installation. The job has been completed to our satisfaction.

We hope there will not be any problem in future about carpet installation and quality of the carpet. We hope to have same great experience in future while working with National Floors Direct, MD if any problem arise.
     
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They never even showed up or called for the "Free Estimate"
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Things seemed normal enough. I scheduled an appointment online. The next day I was called by their office to confirm the appointment day and time and provide me with a confirmation number. So far so good......except no one ever showed up or called. When I called 15 minutes after 3PM they were supposed to be here (1-3 PM) they said he was stuck in traffic and would call me in 5 minutes. I never heard a word or received a call and it's now 4:50 PM. So I called the 800 number a few minutes ago to complain and they said my appointment was from 9 - 11 AM today, AFTER they confirmed my date and time earlier today on the phone. Glad I never got any further than this with this company.
     
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National Floors Direct - Excellent experience
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PETERBOROUGH, NEW HAMPSHIRE -- I got a rug installed yesterday with National Floors Direct. The saleswoman had stopped by our house the day before and spent over 2 hours with us. She was very knowledgeable and had worked for a few years at Empire and eventually switched over to NFD. I was doing over a basement room with stairs included and wanted an industrial nylon rug. We ended up picking out a sample and she wrote up the order with us. We were going to have empire stop by later in the day but they got delayed and we decided that (since we wanted the carpet installed the next day) that NFD had a fair price compared to quotes we had seem from Home Depot, etc.

The next morning we got a call from the installers, who had a few other jobs to do that day but wanted to give us a window of arrival. Within another few hours we got another call saying they were going to arrive at 3:06Pm according to their GPS. They arrived about 10 minutes after that and got straight to work and were done in about 2 hours. I was very pleased with the results and any scuffing to the walls was minimal - it happens in pretty much any carpet install I've seen in my lifetime. They were mostly small spots that could be touched up with a q-tip.

All in all I'm pleased with the work. They cleaned up afterwards and things look really good.

I would but again from NFD.

     
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Horrible Company
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We were excited to get new hardwood floors. My husband has installed them before in a friends house but since we were doing the whole downstairs, we knew it would be so time consuming we decided to pay the extra money to have it done professionally and fast. Well the company took OVER 3 weeks to complete, they promised one week. And it left our house a DISASTER for Easter, we have 2 little kids. They did not order enough wood, so this prolonged everything. But OTHER jobs with the SAME wood were getting completed. And I feel like one other review said, once they got come of the money, we could never get a call back from them. We did place a complaint with the BBB and hopes no other family has to go through what we did.

I have to say the installer, who was contracted out was very nice. About a month after our job was completed he called us asking if he could use us as a reference. He had left the company and still was NOT paid for completing our job.

I do NOT know how this company is still in business, I feel I have to write this review since we did do research before we signed with them. And every time we see the commercials on TV we want to scream!!
     
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