National Floors Direct - Page 3

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1.0 out of 5, based on 9 ratings and
36 reviews & complaints.
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Buyer Beware
Posted by on
MASSACHUSETTS -- I had scheduled an appointment with National Floors Direct for 7pm on a Friday and put a deposit on a floor installation. On Monday, I was informed that I needed a new furnace so I cancelled my floors (within my 3 day timeframe). I thought I may use them in the future. This has changed my mind. I was told by a representative that my deposit would be refunded within 10 days. It has been over 6 weeks and I was forced to submit a request for dispute to my credit card.

It is unfortunate that this company cannot be trusted to keep their word.
     
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Poor Quality Material
Posted by on
Rating: 1/51
AVON M, MASSACHUSETTS -- Customer service unresponsive, material literally peeling like wallpaper, spaces between floor planks and poor finishing.
     
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Customer Service
Posted by on
Rating: 1/51
AVON, MASSACHUSETTS -- I purchased a laminate floor from National Direct and it has a warranty. One section started to peel so I called them. They asked me to send a picture, don't know why they couldn't send someone to look at it take their own picture, I guess it because they had no intentions of coming here and fixing it, because all they said to me sometimes that happens and their not responsible. They do not stand behind their warranties.
     
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User Replies:
Venice09 on 2012-02-03:
I suggest reading the warranty to see what it covers and then go from there.
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Crooks
Posted by on
AVON, MASSACHUSETTS -- Two months ago I gave a deposit of $600.00 to National Floors direct. They did not do the job I hired them to do and have not refunded my deposit. I call every week and get no help, only run around and lies!
     
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User Replies:
Kris10 on 2012-01-23:
file a BBB complaint and possibly a call to your local police department may be in order.
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DO NOT TRUST THIS COMPANY
Posted by on
I recently had a sales representative come to my home and do an estimate. Decided to go ahead and hire them. They asked for a third down in a check they do not take credit cards ( so you can't stop the payment). They came to install the floor and it was not the product I had ordered. No one could explain the mix up. The sales representative who came to my house would not return my call. After I made several calls to them I finally got a call back. The manager tells me they sent the correct product and that they did not carry the product I was talking about. When I told him that was not the product the sales man sold me he basically called me a liar. I told him I wanted to cancel and wanted my deposit. He said "Never going to happen" So I was left with no floor and out $660.00. The customer service is horrible the employees are rude and belligerent. DO NOT DO BUSINESS WITH THIS COMPANY.
     
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Great Experience with National Floors Direct
Posted by on
ELKRIDGE, MARYLAND -- I had great experience, so far, while working with NFD. Recently I had carpet installed in my house. Everything from setting up appointment for Estimate to the completion of installation went well.

The sales Rep. (Jim Oswald) showed up on time. He explained us everything related to choosing the carpet, it's pricing. We liked the offer he made and signed the contract.

I was a bit concerned after reading complaints from lot of people and was thinking of cancelling the contract, but then decided to take risk. Installation was scheduled for 1/9/10. I got call from NFD day before to confirm the Installation appointment.

Installer showed up on time with correct carpet and with required quantity of it. The installer (Mike Little) was professional and did a good job. We walked thoroughly with him to verify the installation. The job has been completed to our satisfaction.

We hope there will not be any problem in future about carpet installation and quality of the carpet. We hope to have same great experience in future while working with National Floors Direct, MD if any problem arise.
     
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They never even showed up or called for the "Free Estimate"
Posted by on
Things seemed normal enough. I scheduled an appointment online. The next day I was called by their office to confirm the appointment day and time and provide me with a confirmation number. So far so good......except no one ever showed up or called. When I called 15 minutes after 3PM they were supposed to be here (1-3 PM) they said he was stuck in traffic and would call me in 5 minutes. I never heard a word or received a call and it's now 4:50 PM. So I called the 800 number a few minutes ago to complain and they said my appointment was from 9 - 11 AM today, AFTER they confirmed my date and time earlier today on the phone. Glad I never got any further than this with this company.
     
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National Floors Direct - Excellent experience
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PETERBOROUGH, NEW HAMPSHIRE -- I got a rug installed yesterday with National Floors Direct. The saleswoman had stopped by our house the day before and spent over 2 hours with us. She was very knowledgeable and had worked for a few years at Empire and eventually switched over to NFD. I was doing over a basement room with stairs included and wanted an industrial nylon rug. We ended up picking out a sample and she wrote up the order with us. We were going to have empire stop by later in the day but they got delayed and we decided that (since we wanted the carpet installed the next day) that NFD had a fair price compared to quotes we had seem from Home Depot, etc.

The next morning we got a call from the installers, who had a few other jobs to do that day but wanted to give us a window of arrival. Within another few hours we got another call saying they were going to arrive at 3:06Pm according to their GPS. They arrived about 10 minutes after that and got straight to work and were done in about 2 hours. I was very pleased with the results and any scuffing to the walls was minimal - it happens in pretty much any carpet install I've seen in my lifetime. They were mostly small spots that could be touched up with a q-tip.

All in all I'm pleased with the work. They cleaned up afterwards and things look really good.

I would but again from NFD.

     
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Horrible Company
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We were excited to get new hardwood floors. My husband has installed them before in a friends house but since we were doing the whole downstairs, we knew it would be so time consuming we decided to pay the extra money to have it done professionally and fast. Well the company took OVER 3 weeks to complete, they promised one week. And it left our house a DISASTER for Easter, we have 2 little kids. They did not order enough wood, so this prolonged everything. But OTHER jobs with the SAME wood were getting completed. And I feel like one other review said, once they got come of the money, we could never get a call back from them. We did place a complaint with the BBB and hopes no other family has to go through what we did.

I have to say the installer, who was contracted out was very nice. About a month after our job was completed he called us asking if he could use us as a reference. He had left the company and still was NOT paid for completing our job.

I do NOT know how this company is still in business, I feel I have to write this review since we did do research before we signed with them. And every time we see the commercials on TV we want to scream!!
     
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The Ads Sound Great But The Company Can't Be Trusted
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MASSACHUSETTS -- National Floors Direct is a master of the bait and switch. Received a quote from one of their salespeople to change a laminate order to hardwood. He wrote, priced and signed the order and said the company would be in touch with an installation date. When I talked to the installation dept, they said the salesman didn't have the authority to price the product and the upcharge would be $1000 for a total price of $5100.

I called back and said I'd take away one room in order to keep the original price. But then they changed the price again to $6000 even without the extra room. They have also refused to return my deposit.
     
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User Replies:
Anonymous on 2008-05-29:
that is pretty shady.The salesman that quoted you the price needs to step up(IMO)
johnnyboy1 on 2008-05-31:
I comepletly understand what your going through I was an installer for them and they treat all their customers like crap All these customers should get together and go to the media outlets that have troubleshooters like channel 12 Susan Hogan
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