AVON, MASSACHUSETTS -- I had an appt to have a carpet installed the day before I'm expecting 50 people to my home. They called me the day of the installation to cancel because the driver had an "accident". I cancelled the purchase and they will not refund my deposit! I asked for a manager and I was told by ** that she is the manager and the only one in charge. Now they want to come to my home at 8:30 am tomorrow morning (the day of the party) to install the carpet. I would not deal with this company again ever.
AVON, MASSACHUSETTS -- I purchased a laminate floor from National Direct and it has a warranty. One section started to peel so I called them. They asked me to send a picture, don't know why they couldn't send someone to look at it take their own picture, I guess it because they had no intentions of coming here and fixing it, because all they said to me sometimes that happens and their not responsible. They do not stand behind their warranties.
Currently I have filed complaints with the police, Attorney General in all states National Floors does business, scam alerts, BBB, and am starting a website to offer assistance to thousands of victims. ** is a ruthless predator. Please check his previous flooring business in NJ that has since shut down. We need your help, the installation manager goes under countless names; ** etc... Court papers list a ** as working for the company. An employee whistleblower lists a **, referring to him as a ruthless thief. He may be the man we want.
If he is the one, we can have a county sheriff serve court papers on him. If not, the Secretary of State will provide it though it takes longer. Everyday I am getting tremendous feedback from countless victims. We are getting the word out. Pickets and news coverage will be on the Avon MA site. I must warn you, some of these people may be dangerous. DON'T TAKE MATTERS INTO YOUR OWN HANDS, CALL THE POLICE AND FILE A COMPLAINT. Please email me.
AVON, MASSACHUSETTS -- Buyer beware. Stay away from this company! My mother in law who is a senior citizen on a fixed income wrote a deposit check for $800.00. In the contract it states that if you cancel, money is returned within 10 business days. That was two months ago. Customer service continued to tell her, "the check is in the mail" and to check your mailbox everyday.
Finally I called because I couldn't stand to see her so upset. I was told the check was issued but their accounting dept. had not mailed it yet. On my third call, I asked for a manager or someone from the accounting dept. and was told accounting had left for the day (1200 noon) and the manager left the building. I never got a return call as promised from a manager. What kind of company steals from a senior citizen? Did I mention that they cashed her check the very next day, I guess accounting is around to cash checks just not to issue refunds.
AVON, MASSACHUSETTS -- We had rug installed in our family room and stairway a few years ago and I am still upset. The sales woman that came out to our house was very pleasant and the two workers did show up when they were supposed to, but that is the only good thing I have to say. The workers barely spoke English. The rug looked old after a few months and then it started to buckle. I contacted them and they sent me a complaint form to fill out and send back. At that time, the rug was barely a year old.
We took pictures of all the buckling, filled out the form and sent it back. One of the questions on the form was if I had had the rug professionally cleaned yet. No, I hadn't, it was barely a year old and I vacuum almost every day with my Kirby, so I didn't feel carpet cleaning was necessary. According to them, they couldn't help me because I didn't follow the "manufacturer's instructions" by having the carpet professionally cleaned. I looked through all my paperwork and never saw anything about this. If I had had it cleaned then they could have blamed that for the buckling. I reported them to BBB, but they stuck to their story about me not caring for the rug properly.
SO, now a few years later the rug is buckling all over and it looks like crap. In the end, I don't even feel like the price was even that great. These people are horrible. Save yourself the aggravation. I would like to sue them, but that will cost money and this is how they stay in business - figuring that no one will go the extra mile and take action.
AVON, MASSACHUSETTS -- National Floors Direct are ignorant, thieving people. They tell you all this crap to get you to buy the floors and once you buy it and give them their money they don't give a hoot. I had my floors installed by them a few months ago and it was the worst experience ever. It all began with booking the appt. The representative over the phone sounded like she was dying. She had no voice and could barely talk. I found that pretty disturbing and sickening. How could they allow their employees to work under those conditions? So weird!!
Then the sales representative that came to my home (the first time) seemed like a sexist pig. He instantly walked in and demanded my husband and when I told him he wasn't available he refused to go any further. He made me reschedule saying "they needed all decision makers." I told him I was the decision maker and he asked in a very condescending tone "who's paying for the product?" Like what the hell? I was furious. The installers could barely speak English although they did a nice job on the floors.
Then at the end of this all I call in to file a complaint and the customer service department is even worse. Nobody would hear a word I had to say. My floors look pretty decent but all in all it was the worst experience ever and I wouldn't recommend them to anyone.
I recently had a sales representative come to my home and do an estimate. Decided to go ahead and hire them. They asked for a third down in a check they do not take credit cards ( so you can't stop the payment). They came to install the floor and it was not the product I had ordered. No one could explain the mix up. The sales representative who came to my house would not return my call. After I made several calls to them I finally got a call back. The manager tells me they sent the correct product and that they did not carry the product I was talking about. When I told him that was not the product the sales man sold me he basically called me a liar. I told him I wanted to cancel and wanted my deposit. He said "Never going to happen" So I was left with no floor and out $660.00. The customer service is horrible the employees are rude and belligerent. DO NOT DO BUSINESS WITH THIS COMPANY.
ELKRIDGE, MARYLAND -- I had great experience, so far, while working with NFD. Recently I had carpet installed in my house. Everything from setting up appointment for Estimate to the completion of installation went well.
The sales Rep. (Jim Oswald) showed up on time. He explained us everything related to choosing the carpet, it's pricing. We liked the offer he made and signed the contract.
I was a bit concerned after reading complaints from lot of people and was thinking of cancelling the contract, but then decided to take risk. Installation was scheduled for 1/9/10. I got call from NFD day before to confirm the Installation appointment.
Installer showed up on time with correct carpet and with required quantity of it. The installer (Mike Little) was professional and did a good job. We walked thoroughly with him to verify the installation. The job has been completed to our satisfaction.
We hope there will not be any problem in future about carpet installation and quality of the carpet. We hope to have same great experience in future while working with National Floors Direct, MD if any problem arise.