Bad warranty company
Don't by a warranty from this company (NAC).They will try to get out of paying a claim. I bought the Pinnacle policy. They took 4 days and a inspector to come look at the car. The inspector told NAC that ... read full review1 Replies - Latest reply on 05/15/2013
5 Cents On The Dollar Scandal
HARTVILLE, OHIO -- NHP could not repair our dish washer under contract in 07-08. They said a main board needed replaced. After several weeks they said (after many calls) it was too expensive to fix the board so they would ... read full review4 Replies - Latest reply on 02/12/2009
FRANKLIN, TENNESSEE -- If anyone is planning to buy home protection plan, please stay away from National Home Protection. They are a bunch of fraud people. I signed up for their service and later realized from my friend that ... read full review5 Replies - Latest reply on 03/11/2008
National Home Protection - FRAUD
HAZEL GREEN, ALABAMA -- DO NOT BUY A WARRANTY FROM THIS COMPANY.
National Home Protection sent out a contractor to check out my A/C unit. The contractor determined the compressor was bad. National Home Protection said the ... read full review7 Replies - Latest reply on 08/29/2008
Failed / NO SERVICE from NHP
COTTONTOWN, TENNESSEE -- After 7+ yrs I decided to sell my home. To make my home more enticing to a potential buyer, I decided to add a HOME WARRANTY as part of the home sale. For some STUPID reason I chose National Home Protection, ... read full review4 Replies - Latest reply on 10/15/2008
CHARLOTTE, NORTH CAROLINA -- National Home Protection has a 3 year history (since inception perhaps ?), of charging an annual, up front fee for services, then NEVER following through on requests for services, let alone helping homeowners. Extensive lists of consumer complaints are online and filed with NY attorney general, although they continue to operate. They have one of the worst service practices, relative to lack, if any, of responsiveness, doing what they 'say' they will do, and rejecting virtually all claim or reimbursement requests. Do NOT do business with this company, and share their POOR Business reputation and practices with anyone who will listen. If you had the unfortunate experience of hiring them, please write the NY attorney general's office and complain.
1 Replies - Latest reply on 07/14/2008Add reply
It is important that the stress, frustration and fraud they practice and cause, is continuing to happen. Please report !
NEW GLOUCESTER, MAINE -- I have used home warranty services from Sears for years but was told by a friend that National Home Protection was a good service with a reasonable price. WRONG!!! My first in counter my furnace went ... read full review
I never got the Home Depot gift cards they offered. They offer the gift cards to make you purchase the policy and I think they really never intended to send the card. When you realize you were tricked it is too late because you cannot cancel the policy.
After 6 months of emails, phone calls, faxes, voicemails, and mails trying to talk to somebody I finally filed a complaint on BBB. National Home Protection response was “During this purchase period, customer was offered a Home Depot gift card, as part of a mail-in rebate promotion. The mail-in rebate form was included with each policy. Customer failed to complete the rebate form in the required time frame. The rebate form states the following: Request must be postmarked no earlier than 60 days after coverage start date, and no later than 90 days after the coverage start date.”
They never send the form with the policy. They are extremely rude and put you on hold for long periods. They transfer your call with out listening to you to a mailbox and they never return the calls or emails.
I am not going to renew my policy.
I was divorced the end of 2006 and a 'friend' had told me about home warranty services since I was planning on buying another home. I looked them up on the computer and NHP had a place to leave your ... read full review4 Replies - Latest reply on 02/07/2008
I got this warranty plan in December 2008. I was suppose to receive a $200 gift card also from Home Deport. I call them about get my gift card in Jan 2009 said will be sending if was very polite. I forgot about the card. My freeze part of my refrigerator went out. Tried to call said line was not in service anymore. This was in July 09 when this happen. I called my credit card company to try to get my payment back. I filed the claim they said it was over 6 months and could not locate the company! I am disabled on fix income. I am a firm believer what go around come around. They will get their 2 fold. I also had to pay out of pocket for my attic fan when the motor went out & garbage disposal. Which was covered under this warranty. Thanks for making me more in a hole than I already am.Add reply
I want some assistance they say you can't post names but can some one please give some advice on what to do they took my whole year premium and have never been able to reach anybody. I have payed for several much needed repairs out of my pocket it's been a struggle.
2 Replies - Latest reply on 10/27/2009Add reply
Please help someone knows what to do. Unfair to take people's money.
I purchased this home warranty in March 2009, and luckily only paid one month premium. I attempted to email and phone them, but they must have closed their doors. Now I am left without a warranty I thought I had. At least I was not out an entire year premium. And my home did not need any major repairs. Add reply
NEW YORK, NEW YORK -- I am active duty military and I deployed for 3 years. I thought this company could assist me here stateside while I went off to fight in a war and they didn't do anything but take me for a ride. I own a home in SC and required assistance for my appliances 6 times. The responded to my request 2 times and only had a repairman show up 1 time. He only looked at the washer and told my tenant to buy a new one and walked out. They have repeatedly failed to return my calls or emails. Sad state of affairs. But as I am now stateside and I have a chance to read about all the other unsuspecting home owners who were cheated as well, I just feel sick to my stomach.1 Replies - Latest reply on 07/24/2009Add reply
NEWYORK, NEW YORK -- Sorry to hear that their are many of you that have also been taken by this ridiculous, joke of a company. Our company located in AZ. canceled our vendor contract with National Home Protection in May 08 for non payment of services provided to several of their customers dated back to March of 08. Since then, I have called, left messages, emailed, faxed and sent letters to them and have had no luck with a response. For about 3 weeks now all of the fax numbers that we had on file are out of service and the contact number is either busy or you get a recording. And today (Monday June 22, 2009) the message is: the number you have dialed is not in service, message C-6002.
I am putting a complaint into the New York Attorney General in hopes that they can get to the bottom of what is going on with this company. And perhaps get the company to reimburse everyone. With enough complaints, maybe they will have them investigated. Good luck to all of you in recovering what is rightfully yours.
I tried for 3 days to get them to answer their phone and emailed them. I have cancelled them as of today. Does anyone know how we can stop them and get our money back?
1 Replies - Latest reply on 06/10/2009Add reply
My credit card company will only go back 2 months.
DO NOT EVER DO BUSINESS WITH THIS COMPANY! They will take your money and they will not ever provide any type of service. They will not respond to e-mails when you try to file a claim on line. They will not allow you to speak to a supervisor and they will not return your calls.
I tried to file a claim regarding my water heater. It took them three days to assign a plumber. This was only after numerous phone calls to them. They finally assigned a plumber and we called him directly. He told us that he no longer does work for them because they do not pay their claims.
I have never dealt with a worse company and that says something.
I have been trying to contact National Home Protection for the past 3 weeks they provided phone number to company to come and check oven and refrigerator they are no longer contracted with them the reason is they National Home Protection have not paid them (company mentioned).
1 Replies - Latest reply on 06/04/2009Add reply
I have six months left on my policy, which I will not renew. Can any one help?