CHARLOTTE, NORTH CAROLINA -- National Home Protection has a 3 year history (since inception perhaps?) of charging an annual, upfront fee for services, then NEVER following through on requests for services, let alone helping homeowners. Extensive lists of consumer complaints are online and filed with NY attorney general, although they continue to operate. They have one of the worst service practices, relative to lack, if any, of responsiveness, doing what they 'say' they will do, and rejecting virtually all claim or reimbursement requests.
Do NOT do business with this company, and share their POOR Business reputation and practices with anyone who will listen. If you had the unfortunate experience of hiring them, please write the NY attorney general's office and complain. It is important that the stress, frustration and fraud they practice and cause, is continuing to happen. Please report!
NEW GLOUCESTER, MAINE -- I have used home warranty services from Sears for years but was told by a friend that National Home Protection was a good service with a reasonable price. WRONG!!! My first encounter, my furnace went out middle of January, subzero temperature. Thursday morning called, filed claim. Friday still NO response. Saturday AM call back, told no contractor in area, have to wait until Monday. Called my repairman, got furnace running Monday. Talk to supervisor, said the repair people are just busy, they 6 days to respond. Very rude. Contractor called Wednesday, he had just been contacted by service, never done work for them before. SUPERVISOR LIED!!! Oh, no refunds.
Second time washer went out, contractor responded same day. He could not respond to house for 5 days but that was because of ICE STORM and no power for 4 days. Machine will cost $1,400 to fix. NHPS said they would replace the machine. OH wait, they are out since they buy wholesale for $225. They will only give that amount to go buy a new one. Retail, the cheapest is $350 and I have to come up with the difference. I have been treated like a fool and they will never see another dime from me. I will tell everyone I meet how bad they are. You get what you PAY FOR.
I never got the Home Depot gift cards they offered. They offer the gift cards to make you purchase the policy and I think they really never intended to send the card. When you realize you were tricked it is too late because you cannot cancel the policy. After 6 months of emails, phone calls, faxes, voice mails, and mails trying to talk to somebody I finally filed a complaint on BBB.
National Home Protection response was, "During this purchase period, customer was offered a Home Depot gift card, as part of a mail-in rebate promotion. The mail-in rebate form was included with each policy. Customer failed to complete the rebate form in the required time frame. The rebate form states the following: 'Request must be postmarked no earlier than 60 days after coverage start date, and no later than 90 days after the coverage start date.'"
They never send the form with the policy. They are extremely rude and put you on hold for long periods. They transfer your call without listening to you to a mailbox and they never return the calls or emails. I am not going to renew my policy.
COTTONTOWN, TENNESSEE -- After 7+ yrs I decided to sell my home. To make my home more enticing to a potential buyer, I decided to add a HOME WARRANTY as part of the home sale. For some STUPID reason I chose National Home Protection, Inc. (NHP) and dealt with their Victor. He sold me the warranty/policy before Christmas 2007.
Well, this past Friday, 01/25/08 I awoke to NO HEAT. At 6am I immediately sent an e-mail to NHP for service. Where I reside the temps outside were in the 20's so it was cold in the house. Long story short, they referred me to TWO of their contractors who refused to come out because I was too far away. By then, NHP had closed and the only people I was able to reach was their answering service.
ALSO, I managed to get an EMERGENCY number from the answering service, but they simply wouldn't return my repeated calls for HELP! Because of the COLD and my family's comfort and safety, I hired someone on my own after waiting 29 hours for service from NHP which never materialized!! THIS Company is a SCAM!! PLS DO NOT use them and/or buy their services!!
If you are a REALTOR and reading this, please do NOT ruin your credibility by suggesting or recommending NHP to anyone! I'm out $352.00 for the NHP contract PLUS $485.00 for service to repair my heater, which should have been paid by NHP, Inc. I have written to Victor ** and NHP, Inc. for reimbursement.
I got this warranty plan in December 2008. I was supposed to receive a $200 gift card also from Home Depot. I call them about get my gift card in Jan 2009 said will be sending it was very polite. I forgot about the card. My freeze part of my refrigerator went out. Tried to call said line was not in service anymore. This was in July 09 when this happen.
I called my credit card company to try to get my payment back. I filed the claim they said it was over 6 months and could not locate the company! I am disabled on fixed income. I am a firm believer what go around come around. They will get their 2 fold. I also had to pay out of pocket for my attic fan when the motor went out & garbage disposal - which was covered under this warranty. Thanks for making me more in a hole than I already am.
NEW YORK, NEW YORK -- I am active duty military and I deployed for 3 years. I thought this company could assist me here stateside while I went off to fight in a war and they didn't do anything but take me for a ride. I own a home in SC and required assistance for my appliances 6 times. The responded to my request 2 times and only had a repairman show up 1 time. He only looked at the washer and told my tenant to buy a new one and walked out. They have repeatedly failed to return my calls or emails. Sad state of affairs. But as I am now stateside and I have a chance to read about all the other unsuspecting homeowners who were cheated as well, I just feel sick to my stomach.
NEWYORK, NEW YORK -- Sorry to hear that there are many of you that have also been taken by this ridiculous, joke of a company. Our company located in AZ. canceled our vendor contract with National Home Protection in May 08 for non payment of services provided to several of their customers dated back to March of 08. Since then, I have called, left messages, emailed, faxed and sent letters to them and have had no luck with a response. For about 3 weeks now all of the fax numbers that we had on file are out of service and the contact number is either busy or you get a recording. And today (Monday June 22, 2009) the message is: the number you have dialed is not in service, message C-6002.
I am putting a complaint into the New York Attorney General in hopes that they can get to the bottom of what is going on with this company. And perhaps get the company to reimburse everyone. With enough complaints, maybe they will have them investigated. Good luck to all of you in recovering what is rightfully yours.
DO NOT EVER DO BUSINESS WITH THIS COMPANY! They will take your money and they will not ever provide any type of service. They will not respond to e-mails when you try to file a claim online. They will not allow you to speak to a supervisor and they will not return your calls.
I tried to file a claim regarding my water heater. It took them three days to assign a plumber. This was only after numerous phone calls to them. They finally assigned a plumber and we called him directly. He told us that he no longer does work for them because they do not pay their claims. I have never dealt with a worse company and that says something.
NEW JERSEY -- I am new customer with National Home Protection service. I have left three emails regarding my account. As of today I have not receive a return call. The reps refuse to let me speak to a supervisor, they hang up in your face. This has happened 4 times today 5/8/09.
They promised a $50.00 Gift card. I have not received it nor will they talk to me about it. I will be contacting consumer fraud. I will not be treated badly by these people. They are rude and nasty. The worst part about this matter I have not call for any service yet. If I am treated this way now, how will they treated me when I need their service. I am getting rid of these nasty people right now.
DALLAS, TEXAS -- This company is conducting business in the State of Texas ILLEGALLY. I was unaware that the Attorney General of Texas has ordered this company to stop doing business in Texas. I purchased this warranty service two years ago, last November I placed a claim for my dishwasher. The company sent out a repair person who said the unit needed to be replaced. I was offered a new dishwasher or $127.00 in compensation. When I said I wanted a new dishwasher I was told the unit was on back order for 16 weeks. I said “OK I would wait.” 16 weeks later they still had not delivered the dishwasher.
My Air-conditioning unit went out and they pulled the same stunt. They required documentation that I had been servicing the units properly. I sent them two years of documentation, only to have them ask for me to send it to three different numbers. I then agreed to a settlement on the dishwasher and naturally got nothing. These folks are thieves and I would never use them for anything.