NEWYORK, NEW YORK -- Sorry to hear that there are many of you that have also been taken by this ridiculous, joke of a company. Our company located in AZ. canceled our vendor contract with National Home Protection in May 08 for non payment of services provided to several of their customers dated back to March of 08. Since then, I have called, left messages, emailed, faxed and sent letters to them and have had no luck with a response. For about 3 weeks now all of the fax numbers that we had on file are out of service and the contact number is either busy or you get a recording. And today (Monday June 22, 2009) the message is: the number you have dialed is not in service, message C-6002.
I am putting a complaint into the New York Attorney General in hopes that they can get to the bottom of what is going on with this company. And perhaps get the company to reimburse everyone. With enough complaints, maybe they will have them investigated. Good luck to all of you in recovering what is rightfully yours.
DO NOT EVER DO BUSINESS WITH THIS COMPANY! They will take your money and they will not ever provide any type of service. They will not respond to e-mails when you try to file a claim online. They will not allow you to speak to a supervisor and they will not return your calls.
I tried to file a claim regarding my water heater. It took them three days to assign a plumber. This was only after numerous phone calls to them. They finally assigned a plumber and we called him directly. He told us that he no longer does work for them because they do not pay their claims. I have never dealt with a worse company and that says something.
NEW JERSEY -- I am new customer with National Home Protection service. I have left three emails regarding my account. As of today I have not receive a return call. The reps refuse to let me speak to a supervisor, they hang up in your face. This has happened 4 times today 5/8/09.
They promised a $50.00 Gift card. I have not received it nor will they talk to me about it. I will be contacting consumer fraud. I will not be treated badly by these people. They are rude and nasty. The worst part about this matter I have not call for any service yet. If I am treated this way now, how will they treated me when I need their service. I am getting rid of these nasty people right now.
DALLAS, TEXAS -- This company is conducting business in the State of Texas ILLEGALLY. I was unaware that the Attorney General of Texas has ordered this company to stop doing business in Texas. I purchased this warranty service two years ago, last November I placed a claim for my dishwasher. The company sent out a repair person who said the unit needed to be replaced. I was offered a new dishwasher or $127.00 in compensation. When I said I wanted a new dishwasher I was told the unit was on back order for 16 weeks. I said “OK I would wait.” 16 weeks later they still had not delivered the dishwasher.
My Air-conditioning unit went out and they pulled the same stunt. They required documentation that I had been servicing the units properly. I sent them two years of documentation, only to have them ask for me to send it to three different numbers. I then agreed to a settlement on the dishwasher and naturally got nothing. These folks are thieves and I would never use them for anything.
OLIVE BRANCH, MISSISSIPPI -- Back last year August of 2008 I received a call from NHP asking me if I wanted to settle for a buyout of 189.00 or a new washing machine. I've had my washer fixed twice under the warranty. I told them I wanted the washing machine and they told me it was on back order and I would receive in 6 weeks. Well, March 2009 I still had not received the washing machine nor could I get anyone to speak to me about it on the phone or respond to my emails.
Finally I spoke with someone on April 1st and I told them I wanted the buyout money since I can't seem to get the replacement. I was told it would be sent to me within 30 days and if not to call back. Well, May 1st I called and their answering service said they were closed due to system upgrades and to call back the next business day. This happened 3 days in a row.
I called today and was told the number was out of order!!! I still have 3 months left on the warranty that I paid for. What action can I take when I do not have a phone number that is legitimate nor will anyone respond to email?? Help??? P.S. I never received the 50.00 gift card from Home Depot I was promised upon signing the agreement and paying in full either and no one wanted to help on that either. I've been scammed!!!
ROCKLIN, CALIFORNIA -- For everyone who currently has this company in Ca as your provider, I think they just went under. There has been no answer for a week at their end, the fax is not in service and today there is a recording that the person for that number is not available. I bought a multi-year policy and will need to see what I can do now to recover my year that I have now been scammed out of. These guys were the worst, and I would not have renewed with them even if they had stayed in business, but I understand why they are not.
NEW YORK -- We have been a service provider for this home warranty company for some time now. They do not pay their bills. We have been on numerous calls for them in which they never have paid. They do not return phone calls and typically you cannot get through to anyone, only voice mail. DO NOT PURCHASE a warranty through this company. You will be very disappointed. There is a voice mail on their phone which is so generic. It says they will open back up "tomorrow" but does not give a date. I believe they are going out of business if they are already not closed.
LAKE BLUFF, ILLINOIS -- When I first bought the policy, I was told if I purchase for 3 years at once, I will get 3 $50 certificates. Anyway they lied to me and I never got the certificates after very long negotiations with the agents through phone calls and emails and they did not refund my money even though I asked for it. I called 3 days ago to file a claim regarding a disconnected electric connection to the refrigerator and 3 more lights. I was told that I will get an email with a contractor phone # to call within 5 hours from that phone call. I did not receive any email.
I called the next day and I was told that I will receive that email within 1 hour. Again, I did not receive the email. I called the next day (3 days in a row)checking the status, I was told that they are experiencing some technical problems and I will receive that email within 1 hour. But guess what, they are lying and I did not receive any thing or any service. I'm so upset and I don't know what to do next. I have a feeling that they just stole my money.
HARTVILLE, OHIO -- NHP could not repair our dishwasher under contract in 07-08. They said a main board needed replaced. After several weeks they said (after many calls) it was too expensive to fix the board so they would just replace it. By November they said (after many calls) they said the shipment was delayed because they needed more broken dishwashers in their system.
To order the new replacements. They offered us 106 dollars if we wanted to get our own dishwasher. I explained it would cost over 1400 dollars to do this. They replied that their buying power was so much greater than mine that it would cost them 106.
On Tues. Feb-10 I called again. They said they were going to send me a check for 106. I explained it would not even cover the service call. Then after 15 minutes of circles they told to e-mail my complaint to the department in charge. This was the site they told me to go to. So here it is 6 months and no dishwasher. I guess I should have kept my 400 bucks and go out and buy a cheap one. It's better than my broken down Asco 1400 dishwasher!!!
NORTH CAROLINA -- For those of whom are considering doing business with this company: they have failed to pay us for several invoices, claiming that the work performed was not faxed in a timely manner. It was and has been sent several times after the first initial submission in order to resolve the issue. However, when we try to contact someone in order to arrange payment due, the call-takers are short and rude; often hanging up or leaving us on hold.
Also, it is my understanding that the ownership of this organization is under investigation for fraudulent business practices. Either way, we have yet to get this issue resolved and have been working on it since June 2008. Best advice? Avoid these crooks at all cost.