This company is in business of stilling your money not fixing you home appliances. They are impossible to contact and they will refuse any claim under false pretense.
Do not get ripped off!
LAKE BLUFF, ILLINOIS -- When I first bought the policy, I was told if I purchase for 3 years at once, I will get 3 $50 certificates. Any way they lied to me and I never got the certificates after very long negotiations with the agents through phone calls and emails and they did not refund my money even though I asked for it. I called 3 days ago to file a claim regarding a disconnected electric connection to the refrigerator and 3 more lights. I was told that I will get an email with a contractor phone # to call within 5 hours from that phone call. I did not receive any email. I called the next day and I was told that I will receive that email within 1 hour. Again, I did not receive the email. I called the next day (3 days in a row)checking the status, I was told that they are experiencing some technical problems and I will receive that email within 1 hour.
1 Replies - Latest reply on 03/20/2009Add reply
But guess what, they are lying and I did not receive any thing or any service. I'm so upset and I don't know what to do next. I have a feeling that they just stole my money.
This company is out of control. They promise to pay $50 Gift card from Home Depot but they never do. They keep dragging until you forget about it. I strongly suggest not to buy any coverage from them as they are also very slow to respond the authorization of any work.
2 Replies - Latest reply on 03/16/2009Add reply
The only thing they care is to get the premium from consumer...
5 Cents On The Dollar Scandal
HARTVILLE, OHIO -- NHP could not repair our dish washer under contract in 07-08. They said a main board needed replaced. After several weeks they said (after many calls) it was too expensive to fix the board so they would ... read full review4 Replies - Latest reply on 02/12/2009
NORTH CAROLINA -- For those of whom are considering doing business with this company: they have failed to pay us for several invoices, claiming that the work performed was not faxed in a timely manner. It was and has been sent several times after the first initial submission in order to resolve the issue. However, when we try to contact someone in order to arrange payment due, the call-takers are short and rude; often hanging up or leaving us on hold. Also, it is my understanding that the ownership of this organization is under investigation for fraudulent business practices.
Either way, we have yet to get this issue resolved and have been working on it since June 2008. Best advice? Avoid these crooks at all cost.
NY, NEW YORK -- Much like other's experiences with National Home Protection they is no "resting easy knowing we are covered" with national home protection. I have been without heat for 9 days and they can only tell me that "valves" are not covered... They sight the "Fireplaces and key valves" as the reason - yet when I explain what a key valve is and that the gas valve and control unit that I'm told by my service tech that I need is something different I get "talk to the disputes department - and oh by the way only via email. It has been 7 days since I started emailing the disputes department... with no reply.
This company is a joke... DON'T sign a contract with them!
NEW YORK -- I just want to warn people not to waste their money on a warranty with this company. I do not have the energy after dealing with them to rehash it all. They do not do anything they say they will. Unless you have the time to file suit against them save your money and go with another company. They owe me more money then I paid for the coverage and I know I will never see it. They have no customer service and will ignore your calls, emails, certified mail, etc. The only time you will hear from them is when your coverage is expiring and then you will get an email a day for 3 months and calls nonstop to every number they have on file for you.
When the people calling are asked what they are going to do about the open claims and the pending lawsuit you have filed against them they just respond that it is not their department and they just want to resign you. Good luck to all that have coverage with the company.
TEXAS -- I could just kick myself for not researching National Home Protection Home Warranty Company before purchasing an annual contract! The sales representative were deceiving, the marketing is deceiving and the company's entire intent is to avoid EVER paying a claim. I have filed two claims (water heater) and an electrical wiring issue and both have been denied!
3 Replies - Latest reply on 11/25/2008Add reply
Do yourself a favor and do not do business with National Home Warranty!
I do warranty on pool equipment for this company in Las Vegas. They have not paid me for work done in the last 5 months. As a home owner, if you have a pool do not use them. They come up with an answer when they do not want to pay a claim, that they need additional information from the homeowner. Someone should start a law suit against this company.
2 Replies - Latest reply on 10/30/2008Add reply
THEY DO NOT PAY CLAIMS OR THEIR VENDORS.
I completed this companies "Request for Quote" form on their website asking for monthly premium. They responded with a monthly premium quote as requested. I gave them my credit card number trusting that my card would be charged with a small premium each month. When I received my statement I found they had violated my trust by charging a lump sum for three years in advance. This was not even offered as an option on their form.
When I complained they refused to change it. When I tried to cancel I was told the contract was Non-cancelable. When I disputed the charge with the credit card company the merchant lied, sending them a letter saying I "ordered" a three year contract.
I am still in dispute with the credit card company. If that fails I will go to small claims court.
I am the last person to write reviews about any product I purchase. But about National Home Protection I feel I was so cheated that I felt nobody else should go through the same problems I am going through. ... read full review2 Replies - Latest reply on 07/02/2008
I have been having a difficult time with this company since I signed up in Jan 08. The hold time when you call in is at least 15 minutes. They assigned me two different contractor for some work , but I was never able to get a hold of the contractors. I called NHP back and they told me that I could call someone myself and they would reimburse me. I had the work done and have submitted an invoice, but this has been over a month and it is not resolved. I have called 4 times and every time they tell me they will call me back. I ask to speak to a supervisor and there is never one there and they do not call you back. The last representative I spoke with said it would not be reimbursed. I ask again for a supervisor to call me back and now I will wait. Also apparently there is a specific time frame you must submit the Home Depot Card Promotion for. I submitted my request too soon and it was denied.
1 Replies - Latest reply on 12/08/2008Add reply
I think another way for them to screw people is have in little writing some restrictions/rules about getting the Home Depot card they promise you for signing up. How can we join together to get this company to pay us back or get them out of business????
CARROLLTON, TEXAS -- My ac went out on a Sunday night. I called them that night and a tech came out on Tuesday. He assessed the problem and said it would most likely have to be replaced. I asked how long and he asked who my home warranty was. When I told him he chuckled and I should have known then I was in trouble. He mentioned they were hard to get a hold of and they took forever. I tried to contact someone to speak to and got the run around. Finally they asked for some documentation and I faxed them. 2 more days passed and no answer from them.
It is now Friday and they say that the claim was denied due to pre-existing condition. I still don't know what the "pre-existing condition is because the manger has not returned my many calls. It is Thursday and waiting for an explanation. Please look them up and any other home warranty company that you may be thinking about buying on the Better Business Bureau website. I wish I would've done that. This company sucks!
LAS VEGAS, NEVADA -- I purchased home warranty insurance from National Home Protection. My air conditioner went out. The condenser, blower motor, and breaker all quit at the same time. A gentleman named John phoned me after they received the recommendation of replacement from the company they had dispatched to check out the problem. The claim is denied unless I can prove service maintenance for the past 3 years on the unit. He said everything can't break at the same time. I did have the air conditioner serviced last year, but can not find the receipt. When I asked to speak to someone higher up, no one is available.
3 Replies - Latest reply on 01/28/2009Add reply
I paid to cover 2 houses and my very first experience that I consider an important item, since I live in the desert, is denied. Now I am out the price of 2 policies and I have to buy an air conditioner.
This company does not produce for what it is paid to do.
Horrific Service / Breech Of Contract
ARIZONA -- I have struggled with this company from the get go. A month ago they denied a claim for a common covered item on other home warranty plans. Couldn't fight this one because of the wording in the contract. ... read full review
CHARLOTTE, NORTH CAROLINA -- National Home Protection has a 3 year history (since inception perhaps ?), of charging an annual, up front fee for services, then NEVER following through on requests for services, let alone helping homeowners. Extensive lists of consumer complaints are online and filed with NY attorney general, although they continue to operate. They have one of the worst service practices, relative to lack, if any, of responsiveness, doing what they 'say' they will do, and rejecting virtually all claim or reimbursement requests. Do NOT do business with this company, and share their POOR Business reputation and practices with anyone who will listen. If you had the unfortunate experience of hiring them, please write the NY attorney general's office and complain.
1 Replies - Latest reply on 07/14/2008Add reply
It is important that the stress, frustration and fraud they practice and cause, is continuing to happen. Please report !
LAS VEGAS, NEVADA -- When I contacted National Home Protection Warranty Company with my complaint that the "creepy crawler" in my pool had stopped working I was very specific about what my claim involved. The company sent a pool repair person over who charged me $60 to tell me that the "creepy crawler" was not a covered item. I called the warranty company back to recover my money since they should have known from the start that the item was not covered under the warranty and all I got was we would apply the $60 to my next claim. The problem with that is that I will never renew with this company again.
2 Replies - Latest reply on 03/04/2008Add reply
From the very first when they advertise a $50 gift card from Home Depot that I never received, various emails from them saying they were looking into the problem and finally no response when I tried to find out where my gift card was and then this fiasco with the pool equipment, I would NEVER renew with this company.
NEW GLOUCESTER, MAINE -- I have used home warranty services from Sears for years but was told by a friend that National Home Protection was a good service with a reasonable price. WRONG!!! My first in counter my furnace went ... read full review