National Home Protection, What a SCAM!!!
Here is a registered letter we mailed to NHP. As of today, 6/6/2007 No Refund Yet! The Letter says it all:
National Home Protection, Inc.
42 West 38th Street
New York, NY 10018
Phone: (800) 608-6045
Fax: (866) 851-7462
May 16, 2007
To Whom it May Concern:
We purchased in good faith a three year home warranty policy with your company in the amount of $1214.73 paid in 3 installments of $404.91 deducted from Washington Mutual Bank 12/15/06, and Bank of America 1/15/07 and the final payment 2/15/2007. When our first and only claim with National Home Protection, Inc. was not handled to our satisfaction we cancelled our policy 2/27/2007 and was told that a check in the amount of 964.73, which is the full amount minus a 250 dollar cancellation fee, would be mailed to us within 15 to 30 days.
March 27, 2007 came and went with no refund received. After contacting your company once again we were told that accounting had attempted to put the refund back onto our debit card but it did not go through. Bank of America however, claims that no such attempt was made. We were once again told that a check would be issued and we would receive it within 15 to 30 days.
April 29, 2007 came and went with no refund received. After numerous conversations with your company we were assured that a check was cut 4/18/2007 and a customer service agent GUARANTEED that we would have the check in our hands by May 5th at the latest. Well when May 5, 2007 came and went with of course no refund check in hand we once again made numerous contacts with your company just to be told more lies. As of today, May 16th, 2007 we still do not have our refund check, nor have we had any of our calls returned from the numerous voice mails we have been forced to leave.
If we do not receive a check in the amount of $1214.73 by June 1, 2007, we will be forced to proceed with further actions. We have already filed complaints with the Better Business Bureau, the Federal Trade Commission, and the Attorney General of New York. They of course will also be receiving a copy of this letter. We feel we should not have to pay the $250 dollar cancellation fee, as we have been the ones spending countless hours on the phone trying to receive our refund while National Home Protection, Inc. has actually done nothing!
John J. Cantrell, AEC US Navy Kimberly K. Cantrell