LAKE BLUFF, ILLINOIS -- When I first bought the policy, I was told if I purchase for 3 years at once, I will get 3 $50 certificates. Anyway they lied to me and I never got the certificates after very long negotiations with the agents through phone calls and emails and they did not refund my money even though I asked for it. I called 3 days ago to file a claim regarding a disconnected electric connection to the refrigerator and 3 more lights. I was told that I will get an email with a contractor phone # to call within 5 hours from that phone call. I did not receive any email.
I called the next day and I was told that I will receive that email within 1 hour. Again, I did not receive the email. I called the next day (3 days in a row)checking the status, I was told that they are experiencing some technical problems and I will receive that email within 1 hour. But guess what, they are lying and I did not receive any thing or any service. I'm so upset and I don't know what to do next. I have a feeling that they just stole my money.
HARTVILLE, OHIO -- NHP could not repair our dishwasher under contract in 07-08. They said a main board needed replaced. After several weeks they said (after many calls) it was too expensive to fix the board so they would just replace it. By November they said (after many calls) they said the shipment was delayed because they needed more broken dishwashers in their system.
To order the new replacements. They offered us 106 dollars if we wanted to get our own dishwasher. I explained it would cost over 1400 dollars to do this. They replied that their buying power was so much greater than mine that it would cost them 106.
On Tues. Feb-10 I called again. They said they were going to send me a check for 106. I explained it would not even cover the service call. Then after 15 minutes of circles they told to e-mail my complaint to the department in charge. This was the site they told me to go to. So here it is 6 months and no dishwasher. I guess I should have kept my 400 bucks and go out and buy a cheap one. It's better than my broken down Asco 1400 dishwasher!!!
NORTH CAROLINA -- For those of whom are considering doing business with this company: they have failed to pay us for several invoices, claiming that the work performed was not faxed in a timely manner. It was and has been sent several times after the first initial submission in order to resolve the issue. However, when we try to contact someone in order to arrange payment due, the call-takers are short and rude; often hanging up or leaving us on hold.
Also, it is my understanding that the ownership of this organization is under investigation for fraudulent business practices. Either way, we have yet to get this issue resolved and have been working on it since June 2008. Best advice? Avoid these crooks at all cost.
NY, NEW YORK -- Much like other's experiences with National Home Protection there is no "resting easy knowing we are covered" with National Home Protection. I have been without heat for 9 days and they can only tell me that "valves" are not covered. They cite the "Fireplaces and key valves" as the reason - yet when I explain what a key valve is and that the gas valve and control unit that I'm told by my service tech that I need is something different, I get "talk to the disputes department - and oh by the way only via email. It has been 7 days since I started emailing the disputes department... with no reply. This company is a joke. DON'T sign a contract with them!
NEW YORK -- I just want to warn people not to waste their money on a warranty with this company. I do not have the energy after dealing with them to rehash it all. They do not do anything they say they will. Unless you have the time to file suit against them save your money and go with another company. They owe me more money than I paid for the coverage and I know I will never see it. They have no customer service and will ignore your calls, emails, certified mail, etc. The only time you will hear from them is when your coverage is expiring and then you will get an email a day for 3 months and calls nonstop to every number they have on file for you.
When the people calling are asked what they are going to do about the open claims and the pending lawsuit you have filed against them, they just respond that it is not their department and they just want to resign you. Good luck to all that have coverage with the company.
I completed this companies "Request for Quote" form on their website asking for monthly premium. They responded with a monthly premium quote as requested. I gave them my credit card number trusting that my card would be charged with a small premium each month. When I received my statement I found they had violated my trust by charging a lump sum for three years in advance. This was not even offered as an option on their form.
When I complained they refused to change it. When I tried to cancel I was told the contract was non-cancelable. When I disputed the charge with the credit card company the merchant lied, sending them a letter saying I "ordered" a three year contract. I am still in dispute with the credit card company. If that fails I will go to small claims court.
I have been having a difficult time with this company since I signed up in Jan '08. The hold time when you call in is at least 15 minutes. They assigned me two different contractor for some work, but I was never able to get a hold of the contractors. I called NHP back and they told me that I could call someone myself and they would reimburse me. I had the work done and have submitted an invoice, but this has been over a month and it is not resolved.
I have called 4 times and every time they tell me they will call me back. I ask to speak to a supervisor and there is never one there and they do not call you back. The last representative I spoke with said it would not be reimbursed. I ask again for a supervisor to call me back and now I will wait. Also apparently there is a specific time frame you must submit the Home Depot Card Promotion for. I submitted my request too soon and it was denied.
I think another way for them to screw people is have in little writing some restrictions/rules about getting the Home Depot card they promise you for signing up. How can we join together to get this company to pay us back or get them out of business???
CARROLLTON, TEXAS -- My AC went out on a Sunday night. I called them that night and a tech came out on Tuesday. He assessed the problem and said it would most likely have to be replaced. I asked how long and he asked who my home warranty was. When I told him he chuckled and I should have known then I was in trouble. He mentioned they were hard to get a hold of and they took forever. I tried to contact someone to speak to and got the runaround. Finally they asked for some documentation and I faxed them. 2 more days passed and no answer from them.
It is now Friday and they say that the claim was denied due to pre-existing condition. I still don't know what the "pre-existing condition" is because the manager has not returned my many calls. It is Thursday and waiting for an explanation. Please look them up and any other home warranty company that you may be thinking about buying on the Better Business Bureau website. I wish I would've done that. This company sucks!
LAS VEGAS, NEVADA -- I purchased home warranty insurance from National Home Protection. My air conditioner went out. The condenser, blower motor, and breaker all quit at the same time. A gentleman named John phoned me after they received the recommendation of replacement from the company they had dispatched to check out the problem. The claim is denied unless I can prove service maintenance for the past 3 years on the unit. He said everything can't break at the same time. I did have the air conditioner serviced last year, but cannot find the receipt. When I asked to speak to someone higher up, no one is available.
I paid to cover 2 houses and my very first experience that I consider an important item, since I live in the desert, is denied. Now I am out the price of 2 policies and I have to buy an air conditioner. This company does not produce for what it is paid to do.
ARIZONA -- I have struggled with this company from the get-go. A month ago they denied a claim for a common covered item on other home warranty plans. Couldn't fight this one because of the wording in the contract. Now my pool motor dies and they deny it too, when the contract CLEARLY states that it is covered. I have called repeatedly with NO success in speaking to anyone who can help me. I am told they will leave a message, I can e-mail the disputes dept. (which 3 days later they still haven't responded), and when I have pushed them to speak to someone I have gotten the same treatment 3 times in a row.
They put me on hold for 30 minutes OR MORE then someone picks up says, "hello, hello" as if they can't hear me, then hang up. Once I can believe, but not multiple times. Why is it that the original operator has no problem hearing me but they can't??? It is clearly another tactic to not have to speak with me.
In the meantime, my pool is on the 3rd day of no circulation or filtration. The repairman even says he will never work with this company again. They are completely unethical. Every other home warranty company he does business with covers this same problem without hesitation. Not this company. Never use this company!!! They have NO customer service and obviously don't even stick to their own contract. My attorney is on this one for me. I am not going to let them screw me!!!