NEW JERSEY -- I am new customer with National Home Protection service. I have left three emails regarding my account. As of today I have not receive a return call. The reps refuse to let me speak to a supervisor, they hang up in your face. This has happened 4 times today 5/8/09.
They promised a $50.00 Gift card. I have not received it nor will they talk to me about it. I will be contacting consumer fraud. I will not be treated badly by these people. They are rude and nasty. The worst part about this matter I have not call for any service yet. If I am treated this way now, how will they treated me when I need their service. I am getting rid of these nasty people right now.
DALLAS, TEXAS -- This company is conducting business in the State of Texas ILLEGALLY. I was unaware that the Attorney General of Texas has ordered this company to stop doing business in Texas. I purchased this warranty service two years ago, last November I placed a claim for my dishwasher. The company sent out a repair person who said the unit needed to be replaced. I was offered a new dishwasher or $127.00 in compensation. When I said I wanted a new dishwasher I was told the unit was on back order for 16 weeks. I said “OK I would wait.” 16 weeks later they still had not delivered the dishwasher.
My Air-conditioning unit went out and they pulled the same stunt. They required documentation that I had been servicing the units properly. I sent them two years of documentation, only to have them ask for me to send it to three different numbers. I then agreed to a settlement on the dishwasher and naturally got nothing. These folks are thieves and I would never use them for anything.
OLIVE BRANCH, MISSISSIPPI -- Back last year August of 2008 I received a call from NHP asking me if I wanted to settle for a buyout of 189.00 or a new washing machine. I've had my washer fixed twice under the warranty. I told them I wanted the washing machine and they told me it was on back order and I would receive in 6 weeks. Well, March 2009 I still had not received the washing machine nor could I get anyone to speak to me about it on the phone or respond to my emails.
Finally I spoke with someone on April 1st and I told them I wanted the buyout money since I can't seem to get the replacement. I was told it would be sent to me within 30 days and if not to call back. Well, May 1st I called and their answering service said they were closed due to system upgrades and to call back the next business day. This happened 3 days in a row.
I called today and was told the number was out of order!!! I still have 3 months left on the warranty that I paid for. What action can I take when I do not have a phone number that is legitimate nor will anyone respond to email?? Help??? P.S. I never received the 50.00 gift card from Home Depot I was promised upon signing the agreement and paying in full either and no one wanted to help on that either. I've been scammed!!!
ROCKLIN, CALIFORNIA -- For everyone who currently has this company in Ca as your provider, I think they just went under. There has been no answer for a week at their end, the fax is not in service and today there is a recording that the person for that number is not available. I bought a multi-year policy and will need to see what I can do now to recover my year that I have now been scammed out of. These guys were the worst, and I would not have renewed with them even if they had stayed in business, but I understand why they are not.
NEW YORK -- We have been a service provider for this home warranty company for some time now. They do not pay their bills. We have been on numerous calls for them in which they never have paid. They do not return phone calls and typically you cannot get through to anyone, only voice mail. DO NOT PURCHASE a warranty through this company. You will be very disappointed. There is a voice mail on their phone which is so generic. It says they will open back up "tomorrow" but does not give a date. I believe they are going out of business if they are already not closed.
LAKE BLUFF, ILLINOIS -- When I first bought the policy, I was told if I purchase for 3 years at once, I will get 3 $50 certificates. Anyway they lied to me and I never got the certificates after very long negotiations with the agents through phone calls and emails and they did not refund my money even though I asked for it. I called 3 days ago to file a claim regarding a disconnected electric connection to the refrigerator and 3 more lights. I was told that I will get an email with a contractor phone # to call within 5 hours from that phone call. I did not receive any email.
I called the next day and I was told that I will receive that email within 1 hour. Again, I did not receive the email. I called the next day (3 days in a row)checking the status, I was told that they are experiencing some technical problems and I will receive that email within 1 hour. But guess what, they are lying and I did not receive any thing or any service. I'm so upset and I don't know what to do next. I have a feeling that they just stole my money.
HARTVILLE, OHIO -- NHP could not repair our dishwasher under contract in 07-08. They said a main board needed replaced. After several weeks they said (after many calls) it was too expensive to fix the board so they would just replace it. By November they said (after many calls) they said the shipment was delayed because they needed more broken dishwashers in their system.
To order the new replacements. They offered us 106 dollars if we wanted to get our own dishwasher. I explained it would cost over 1400 dollars to do this. They replied that their buying power was so much greater than mine that it would cost them 106.
On Tues. Feb-10 I called again. They said they were going to send me a check for 106. I explained it would not even cover the service call. Then after 15 minutes of circles they told to e-mail my complaint to the department in charge. This was the site they told me to go to. So here it is 6 months and no dishwasher. I guess I should have kept my 400 bucks and go out and buy a cheap one. It's better than my broken down Asco 1400 dishwasher!!!
NORTH CAROLINA -- For those of whom are considering doing business with this company: they have failed to pay us for several invoices, claiming that the work performed was not faxed in a timely manner. It was and has been sent several times after the first initial submission in order to resolve the issue. However, when we try to contact someone in order to arrange payment due, the call-takers are short and rude; often hanging up or leaving us on hold.
Also, it is my understanding that the ownership of this organization is under investigation for fraudulent business practices. Either way, we have yet to get this issue resolved and have been working on it since June 2008. Best advice? Avoid these crooks at all cost.
NY, NEW YORK -- Much like other's experiences with National Home Protection there is no "resting easy knowing we are covered" with National Home Protection. I have been without heat for 9 days and they can only tell me that "valves" are not covered. They cite the "Fireplaces and key valves" as the reason - yet when I explain what a key valve is and that the gas valve and control unit that I'm told by my service tech that I need is something different, I get "talk to the disputes department - and oh by the way only via email. It has been 7 days since I started emailing the disputes department... with no reply. This company is a joke. DON'T sign a contract with them!
NEW YORK -- I just want to warn people not to waste their money on a warranty with this company. I do not have the energy after dealing with them to rehash it all. They do not do anything they say they will. Unless you have the time to file suit against them save your money and go with another company. They owe me more money than I paid for the coverage and I know I will never see it. They have no customer service and will ignore your calls, emails, certified mail, etc. The only time you will hear from them is when your coverage is expiring and then you will get an email a day for 3 months and calls nonstop to every number they have on file for you.
When the people calling are asked what they are going to do about the open claims and the pending lawsuit you have filed against them, they just respond that it is not their department and they just want to resign you. Good luck to all that have coverage with the company.