The Most Loyal Credit Card Company in the Business
OAKBROOK TERRACE, ILLINOIS -- My company has been with National Translink for almost 8 years now and I was extremely shocked to read some to the negative feedback by these apparent "fly by" customers just looking for the lowest rate possible. Like all things, you get what you pay for in life. You spend $30,000 on a LEXUS instead of a CHEVY, you will expect more from the LEXUS dealership such as car washes, free consulting, oil changes, etc. You also expect your LEXUS to run longer than a CHEVY and retain it's value. National Translink is really the LEXUS of the credit card industry. They provide the Free paper, free consulting, free machine repair and 24 hour LIVE customer service that you would expect from a premium company.
Accepting credit cards is an essential part of our business. We could lose thousands of dollars an hour if our machines are broken. Anytime we have ever had a problem the last 8 years, National Translink has swiftly aided us in getting back "online". Usually the same day that the problem occurred they will send someone out to make sure that we are up and running as soon as possible. They do this as a FREE service, no charge! Now, I was tempted to go on Ebay and buy a used terminal like many other businesses and then call up my bank and get their lowest rate possible but whose going to be there when I have a problem? The banker!?! The truth is, you will spend hundreds of dollars having someone come to your business to repair your machinery, hundreds of dollars on paper costs, and who knows who much in lost revenues trying to do it on your own. Case and point, you get what you pay for.
If you are trying to save pennies on machinery or a rate, you will suffer at some point and probably end up losing more money than you have saved. I'm about service and loyalty, and National Translink is a company that has stuck with us and I plan to stick with them.