TAMPA, FLORIDA -- I was at a red light in my rental when a car made a left at the cross street and hit me head on. FL state trooper's very helpful - National Car Rental something else. I called several different numbers (given to me by employees) as I called the wrong department apparently. After 2 hours with being on hold, I finally did reach the correct department "roadside assistance" who I did speak with on call #2, but was told not their issue and gave me someone else to call. At no time did anyone offer to transfer me. I was told the replacement car would arrive within 2 hours.
At 5pm when I heard nothing, I called and was told ETA was 10 minutes. Now at 6:30 pm - still no car. Another call to National I was told driver just got to airport. I then heard how busy they are etc... Guess what?? I am the customer don't tell me how busy you are. I stayed put to be able to receive the vehicle. What a waste of my first day of vacation. No I do not want a coupon for my next car rental! NEVER AGAIN will I rent from National. I will pay the extra $$ and go with Avis or Hertz. At least they know what good customer service is.
Thank you for bringing this to our attention Michele. Please send us a detailed email to Care@Nationalcar.com with complete details such as: contact information, reservation/rental agreement number and reference #150602-002828. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana
WASHINGTON DULLES, DISTRICT OF COLUMBIA -- Letter I sent to National: "I give you my emerald number so you can see I rent from this company, a lot. Not that even a one time renter should experience this type of service. I have rented from National Car Rental in Dulles for over 2 years, pretty steady. For about a year- all seemed OK. Then, I began to notice when I returned a car, and did not wait for an attendant to check gas and give me a receipt - I would receive a extra fuel charge. I ALWAYS fill the tank. The gas station in 1/2 mile from the rental place. So my last rental (4-23-14 #**) had about 3 gallon charge added! I only went 99 miles, AND, I filled up around 4 gallons.
I'm being cheated - pure and simple. Or, let's say, they are trying to cheat. I call every time and I get the extra charge reversed. This time the customer service person Michelle wanted me to send my gas receipt. Are you kidding me? I told her to look at how often I rent - but in any case, sure I'll send it. Finally she relented and said she would refund 'as a courtesy' to me. I am so disgusted with your company. It's palatable." So get a handle on the way this business is ran. I will post this letter far and wide in hopes that someone can fix this atrocity.
I would like to discuss this further with you. Please email us at Care@Nationalcar.com with your contact information, reference #150427-003286, rental/reservation number and any other details. -Tatiana
EVERYWHERE, CALIFORNIA -- National Car Rental is the WORST car rental company in this country. If you rent from them, when you receive your bill you will be subject to all kinds of hidden fees that they do not tell you about.
They told me that my rental was to cost $220.00, but they charged me $770.00! It was until I called back for the fifth time did they actually admit they over charged me and would refund the difference but when they gave me my refund they only gave me $250 back instead of the $550 they actually owed. When I called again they came up with all of these hidden fees that were never a part of the original agreement and magically appeared after they realized they were essentially trying to steal hundreds of dollars from me. On top of this, they forced me to pay for insurance on the car even after I clearly stated that I did not want protection on the car.
Needless to say, National Car Rental is a corrupt, deceitful, greedy company that will take advantage of you as they have me and if you are reading this PLEASE, PLEASE, PLEASE for your own benefit, do not rent from them and enable such avarice to continue. If for some reason you do and when you do get overcharged PLEASE call them to notify them and when they try to delay it or deny it as I guarantee they will, keep moving forward because they can not continue to get away with this thievery of the American people. National Car Rental is the WORST car rental company in this country.
NEW YORK, NEW YORK -- I have been a loyal National Car Rental customer since 1979. Normally when I pickup a car, the agents review and help inspect the car before I leave the lot. In July 2014 I rented a car from the National Car Rental location at JFK. We had been on a plane all day and due to delays we missed our connecting flight home to Rhode Island. The agents and porter were very nice, helped us with our bags and sent us on our way. They didn't help inspect the car as they normally do and I neglected to check it myself. I used the car for 22 hours, and caused no damage to the car. When I turned it in, the agent noted some dings and dents. Now National is billing me for the repairs.
I expect basic customer service and assistance inspecting the car should be part of the rental cycle. However, at National it's not. I'm still working with the folks at the National Car Rental damage unit on this issue. If I have to pay for the damage I'll never do business with National again.
LOS ANGELES, TEXAS -- (This is also posted to yelp and consumer affairs.)
FRAUD! FRAUD! FRAUD! I upgraded to a Mercedes, enjoyed the car, returned the car. I paid for the vehicle with my credit card, got a receipt and everything was fine. 2 DAYS LATER: I check my account this morning and National has charged me an additional $500 FOR NO REASON! I received NO CALL, NO ALERT, nobody mentioned any problems when I returned the car and I have a receipt that shows we paid the balance and left without a problem.
Now I call and there is not one person who can tell me what this mysterious charge is for!!!!!!! "MAYBE IT IS WRECKED?" is what the person tells me on the phone. MAYBE IT IS WRECKED!!!!!!! Are you kidding me? Yes, I am sure I would be allowed to leave the car with it being wrecked. I am not being helped, all I hear is "we will have to find a supervisor, no one is available." ARE YOU KIDDING ME?????? I am calling my bank and reporting fraud as soon as I get finished with this review.
TERRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!! These people charge you and refuse to help. There not one piece of information related to an additional $500 charge that anybody can find. As of now, I am waiting for a call back.
ATLANTA, GEORGIA -- Not only did they not have the van I reserved, they refused to find one. You can't tell me that in the whole combined car rental place in the world's busiest airport, there wasn't one minivan to rent. " Sir, if I could build you one I would." said the manager. "It's not my fault". Well, who's fault is it? I don't want you to build one, just find one. She was totally non responsive, which is shameful for a company that says "total commitment to customer service." **, you should be ashamed.
No service, no resolution. Nothing. Calling the toll free number didn't help either. I rent cars a lot, I'll not be returning to National.
LAS VEGAS, NEVADA -- Band of thieves at National Car Rental-Las Vegas, NV. I rented the above van for 6 days, when I turned the van in, I left the above Exedy bag in the van, back section, lower right hand corner, my RA **. I contacted the rental agency within 1 hour, after checking in the van. A couple of days later, I was informed that their cleanup crew had found nothing, even though the van had not been rented, after I turned it in. The agent in lost and found gave me the BAD news, nothing found - BS. The band of thieves have my items and management is covering their butts.
Perhaps this group of thugs thrive on stealing other people's belongings and go to sleep at night, believing the items belong to them. Justifying their crimes. I believe that TOP management at National Car Rental - Las Vegas, NV supports the band of thieves. Can't get **, manager, to return my phone call, what is she hiding. Shame on National Car Rental. I am an Executive Member, what the hell does that buy me? I still don't have my stolen items. Help!!!!
ORLANDO, FLORIDA -- I booked a full-size car with National via the link from AARP. The booking website asked about the primary driver, so I entered my partner's name and info. I also indicated that I - not my partner - would be paying for the rental. When we arrived at the rental desk, the agent at first said I would need to pay an extra $50 per day for the "additional" driver. I pointed out that only my partner would be driving, and I had indicated so on the booking website. After a few spirited but polite exchanges, she waived that extra-driver fee. I had zero issues with the rental. Upon return, 2 friendly National employees greeted us, and one of them walked us to the terminal.
EL PASO, TEXAS -- If you ever use an American Express Card, which automatically has $500 rental auto coverage and you rent from National Rental in El Paso, TX, then be forewarned. You will automatically be billed for damage to the rental vehicle. I switched from my VISA card to my AMEX card to rent from National. Turned the car in, as I have done so many times over the past two years, and I get an email claiming I owe National Rental Car in El Paso, TX $500.00.
Here is the clue: The Lot Attendant was not on site, as was supposed to be when I called the night before so I could get an electronic print-out statement. The lot is not protected: NO Gates, NO Gate Attendant, NO pop-up road spikes. Anyone at any time can drive on or off the lot where the rental cars are kept. There are no cameras, none that I could see or recognize. The lot is poorly lit. The spaces are cramped and on top of each other. I unloaded the Durango from the rear hatch and walked the vehicle before I left at 0515 hours and there was not a scratch or dent of any kind.
This is FRAUD, and National Car should be ashamed to have resort to actions like this because it is deceitful.
BLOOMINGTON, MINNESOTA -- I followed my wife into National Car Rental's drop-off areas as I had done over 10 times, and as we were leaving the attendant shut the gate and extended the tire deflaters into our 2004 Land Rover Discovery. **, the attendant claimed "...didn't see me...", I was shocked at his answer because my 4-door bright silver SUV with both headlights and fog lights on is impossible to miss.
My guess, and the true answer, is he pushed the gate down button by mistake and doesn't want to admit it because he is elderly. Well ** caused over $2,000.00 damage and the Station Manager ** wouldn't take any responsibility for his employee's "mistake" and ignored my requests for National to make it right.