JFK AIRPORT, NEW YORK -- After a long flight I finally got to the Federal Circle station where many of the rental places are. Expect very slow service - maybe 30 minutes or more to get a car. My car was none too clean, but at least it ran fine. But coming back to return it with a lot of luggage was a nightmare. No help whatever from staff to get the luggage 100 yards to the hotel shuttles. A cart rental costs $5.00, but was inconveniently located and did not accept credit cards. Compared with car rental at other US airports, not to mention European, the service represents a real embarrasssment as a welcome to the USA. 2 Replies - Latest reply on 07/30/2010Add reply
Do not rely on delivery promise
SAN FRANCISCO, CALIFORNIA -- We were very disappointed that Specialty Cars did not follow through with the delivery service as promised. We had the car reserved for weeks and were assured it would be delivered to our San Francisco ... read full review2 Replies - Latest reply on 09/18/2010
Stolen Cam Corder
SEATAC, WASHINGTON -- This is a copy of the email I sent to National Car Rental
Upon return to SeaTac, I dropped off the car in your return area. After passing through the terminal inspection area I noticed that I had left ... read full review2 Replies - Latest reply on 05/27/2010
When I hear the ex-tennis star's voice I hit the "Mute" button. I didn't like him throwing tantrums on the court, and I am sure not going to listen to him now. I will do my best to never rent a National car. Add reply
NEVADA -- We recently had a trip to Las Vegas, NV whereas we rented a car for the two days we would be there. I was shocked to find out that the taxes/fees added on to the car rental was close to the actual car rental price!
2 Replies - Latest reply on 04/20/2010Add reply
Car Rental: $46.82/Day
Taxes: 31.29/Day for misc. taxes.
Someone really needs to address this issue. This is exactly were we are going with all the taxes we are being made to pay today and in the future!
CALGARY ALBERTA -- Seven months after renting a vehicle from National Car Rental, they forward me an invoice for alleged hail damage to the vehicle "while it was in my possession". In addition, this is after an additional 15,000 km's were put on the vehicle and for repairs in Toronto when the vehicle was rented in Calgary. The invoices that they claim are my responsibility for "hail damage" include dent repairs and auto body damage - both with conflicting and inconsistent repair work. It's as if they went through all their rentals for the year and pulled any that were rented during storms in Canada. I will never refer this company nor rent from them again. Presently, my lawyer is involved due to this outrageous claim and their business practices. Add reply
I made a reservation with National to compare to others and let me say I am not impressed. To start with I was dropped off at a group of cars that had no sign to show what cars were what (luxury/premium/full ... read full review
Rip Off Fees Charged For Drop Off
SAN JOSé DEL CABO. B.C.S. MéXICO C.P. 23400 -- On the 10th January 2010 we rented a car from National Car Rental in Tijuana Mexico for return to Tijuana on the 27th January. The first problems started on our drive down to Todos Santos when the windshield ... read full review2 Replies - Latest reply on 02/08/2010
MILAN, MALPENSA AIRPORT -- Word of warning to all travelers who plan to rent a car in Italy. Please avoid using Maggiore (also using National brand). I arrived to their office in Malpensa airport to find out they were is chaos. Nobody got their reserved and paid car and they were just handing over whatever cars they happened to have. We were planning to go same night some 300 km and they even suggested us to stay in a hotel for next day to wait a car. They were unwilling to pay the hotel though and could not even confirm car for the next day. After one hour and trying two cars we got a car which we all and our luggage fit in. Personnel was in hurry to close they office so if the last car we got was unsuitable they wouldn't be there to help us. They just went home. Certainly also the snow chains I got for the car were not the right size for the car I rented. This was no longer a surprise to me when they are unable to have a car available which I reserved two weeks earlier and which was confirmed to me.
So I suggest that you avoid using Maggiore car rental in Italy if you want to get a car which you have rented. Avoiding them also saves you couple hours of your precious holiday time.
560 BESSIE COLEMAN DR, ILLINOIS -- On the National website, I reserved a "standard" car at Chicago O'Hare Airport that was described as a "Chevrolet Malibu or similar." There was no "standard" grouping of cars at this location. The bus driver said that I should choose a compact. Her boss said that I should choose a mid-size car. Neither category contained a car similar to a Malibu. The mid-size group included PT Cruiser, Ford Focus, VW Beetle, Pontiac Vibe, and Toyota Matrix. These are NOT similar to a Malibu. A Ford Fusion would have been similar. I had to drive in very bad weather in a smaller, less-safe car than I had reserved. I believe that I was charged for a bigger car than I was given.2 Replies - Latest reply on 12/28/2009Add reply
Absolutely the WORST car rental experience... ever.
Located off airport, transportation a problem, not reliable and will leave you hanging. Long lines.
The Manager, Hugo, is a piece of work, and is condescending, intimidating and threatening.
I rented there a minivan to move a few boxes. On Pickup I noticed a stain on the backseat, but didn't care, because I never picked up a fully clean car anywhere. The only thing I did with the seat was to fold it down.
2 Replies - Latest reply on 09/24/2009Add reply
On return, they charged me for that stain, which was very obviously an ald stain that had been there at least for a few months. Two employees claimed they verified that the car was in clean condition before, so clearly they were lying.
Also at the pickup, the guy who was doing the walk-around did not note any dents or scratches before I noticed them (and there were many). So clearly he was hoping I miss one, s. t. they can charge me afterwards.
To me their business model is clearly fraud.
Stolen - Laptop/Itouch
P.O. BOX 610068, TEXAS -- Rented a car from National Car Rental in Dallas Tx. I returned it in a rush and left my computer bag in the car. I realized my mistake and returned to collect my bag 1 hour later. I called ahead to ... read full review7 Replies - Latest reply on 09/30/2009
Infested with Cockroaches
SAN FRANCISCO, CALIFORNIA -- DO NOT rent from National Car Rental! I recently rented a minivan from them and half way through my trip discovered the car was infested with cockroaches. When I returned the car the two managers I spoke ... read full review22 Replies - Latest reply on 06/29/2013