Stolen - Laptop/Itouch
P.O. BOX 610068, TEXAS -- Rented a car from National Car Rental in Dallas Tx. I returned it in a rush and left my computer bag in the car. I realized my mistake and returned to collect my bag 1 hour later. I called ahead to ... read full review7 Replies - Latest reply on 09/30/2009
While on vacation, we rented a car from National Car Rental. One day, we thought that we might have gone through a toll, without paying for it. We noted that the toll was $1. When we checked the car ... read full review5 Replies - Latest reply on 07/09/2009
SEATTLE, WASHINGTON -- Accidentally left sweater with Air Force gloves in pockets in van Sea-Tac Airport, 3/23/08. Sweater finally reported found 4 days later. Charged $10 to have sweater returned. But gloves are missing and continue to be missing after more than a week! No one will pursue. Gloves cannot be bought in stores. Whoever found the sweater has the gloves.
3 Replies - Latest reply on 04/05/2008Add reply
Have phone number and name of person at National to further pursue matter, but only get recording "We can't answer the phones right now..."
I want my gloves back!
Bogus damage on rental car
LONDON, UK -- I am a US resident living in the UK for a year. I rented a vehicle from National Car Rental at King's Cross in London October 8 for a period of 9 days for a trip to Scotland.
After picking up the vehicle ... read full review
I arranged my car rental through AUTOEurope and got the best quote from National so I took the reservation and paid. When I arrived at Shannon Airport in Ireland they said we have no cars but told me that Hertz would honor the same rate. That was not true. Yes Hertz had a car but they did not honor the rate. It took 3 months after my vacation to get a partial refund through my credit card company. When I brought this to the attention of National/Alamo they said my problem was not with them. They took no responsibity at all for not having a car available despite the fact that I made a reservation. They took no responsibility for sending me to Hertz with a business card from the lady at National noting that she was sending me and they should take care of me. Last but not least they never even considered to apologize. I did write to customer service at National but they replied that my problem was with Hertz. They do not recognize they caused the problem. Being a global company I would have expected them to say that they are sorry for your trouble and give a discount voucher against the next rental. Customer Service is not their motto nor is customer satisfaction. The moral of the story reservations mean nothing at National / Alamo car rental.Add reply
National Is The Worst
National is the worst! I booked one-way flight from LA to IL to get my boys for summer visitation. Booked rental with national to drive back home because youngest son cant fly. Landed in IL late afternoon ... read full review5 Replies - Latest reply on 08/06/2007
ATLANTA, GEORGIA -- Not only did they not have the van I reserved, they refused to find one. You can't tell me that in the whole combined car rental place in the worlds busiest airport, there wasn't one minivan to rent.
1 Replies - Latest reply on 12/31/2013Add reply
" Sir, if I could build you one I would." Said the manager. " it's not my fault". Well, who's fault is it? I don't want you to build one. Just find one. She was totally non responsive. Which is shameful for a company that says "total commitment to customer service." Pamela Nicholson, you should be ashamed.
No service, no resolution. Nothing. Calling the toll free number didn't help either.
I rent cars a lot. I'll not be returning to National.
Worst Customer Service
ANYWHERE -- I am an Emerald Card member and rented National many times. Most of my travel was at regular times and I had no issue. In fact enjoyed the free upgrade you receive when you select a type of car. However, ... read full review3 Replies - Latest reply on 10/05/2012
I filed a complaint on Nationals Web Site about the poor service of Kevin (aka supervisor) at the National Car Rental location in Palm Springs only to receive an "auto response". My auto response to National is I will NEVER rent a car from National again. As an FYI, I have rented on average 26 times in the past 12 months from National and Hertz is more than happy to take on my patronage. 1 Replies - Latest reply on 10/11/2011Add reply
Left standing at the airport
On a Friday night I landed at Victoria Airport in B. C.I had previously checked the Victoria National Car Rental website via the airport website to see if they accepted cash payments. The website was ... read full review3 Replies - Latest reply on 09/29/2011
PROVIDENCE, RHODE ISLAND -- I am amazed at how this company is in business. I would rather cancel my reservation all together, however I can't because I have already. They have horrible customer service skills.
3 Replies - Latest reply on 05/22/2011Add reply
They are the biggest cheaters I've ever come across. They lie on your face. My worst experience ever.
I had no other option this time round so had to take the car from them but never again in my lifetime.
I'd totally discourage anyone to go with National.