SAN JOSé DEL CABO. B.C.S. MéXICO C.P. 23400 -- On the 10th January 2010 we rented a car from National Car Rental in Tijuana Mexico for return to Tijuana on the 27th January. The first problems started on our drive down to Todos Santos when the windshield broke. After several telephone calls, which were not returned, we had agreement to take the rental to the La Paz central depot for exchange. On arriving they wanted to change the screen only and make us wait several hours for the work to be done.
Eventually after much arguing and telephone calls to Tijuana, they gave us an exchange car on the understanding that we take it back to La Paz and pick up the original rental. We were staying 60 miles away from La Paz, but had no option but to agree. 4 days later we returned to La Paz and changed the cars over at our expense. We left Todos on the 24th to return to Tijuana with the car, however over night, a storm took out 4 bridges and parts of the road back, the roads were impassable for 5 days.
We were then in Loreto some 4 hours North of La Paz, we telephoned National explaining that the rental could not be returned by the due date, because of the road conditions, and asked them what they would like us to do. They said to take the car back to La Paz for which we could pay US$741.00 as a one way drop off. After 2 days of arguing we agreed on US$350.00 after first agreeing US$250 which they reneged on. As we had deadlines to meet, with regards our return we had no option but to pay these rip off charges. We thought about just abandoning the car in Loreto and let them sort it out, but being responsible people, returned the car.
We are a British family and regularly book rentals from the National Group in Europe. But National Car Rentals Mexico have to be bottom of the league. Their customer services are non existent, and they do not return telephone calls. This rental for 16 days cost us US$1590.00. Beware of Nation Car Rentals Mexico.
CHARLESTON, WEST VIRGINIA -- I have used National many times in the past to travel long distances across the U.S., each time taking advantage of the unlimited mileage feature and have had great experiences. Enter Charleston, WV. I am not without some blame here as I made a hurried online reservation, and saw a price estimate that was similar to what I have received in the past and went to the airport expecting that price along with unlimited miles.
The National agent "Donny" printed out the rental agreement for me to initial/sign, however the estimate was $300, no unlimited miles. I told "Donny" that I was expecting a price of around $70 with unlimited miles. He said "hmmm, well I am just printing the reservation. Let me take a look." He then printed a new agreement that indicated a price estimate of $70. He said, "here is what you are looking for unlimited miles and $70 dollars." "Perfect, thanks." I did not review the document closely as I was in a hurry, and neither did "Donny."
Upon arrival at my destination, the total cost was up near the $300 range again. I was told to contact the WV office, which I did. They indicated that it was my error and that I had made the wrong reservation. I indicated that I had relied upon "Donny's" indication that I was getting exactly what I was expecting, a $70 price tag and unlimited miles.
The manager went as far as taking off the miles so that the price was $160 but would not go any lower, despite her agent, "Donny's" indications upon which I had relied. She became agitated with me and complained to me about having to work for an hour on this issue. In all, be weary of National Car Rental personnel, make sure that if you use them that you inspect every document carefully and do not rely upon any indications from their agents. Furthermore, DO NOT RENT FROM THE CHARLESTON AIRPORT LOCATION!
SHREVEPORT, LOUISIANA -- I have been renting from National Car Rental for 2 years with no problems or complaints until now. I've never really paid attention to my final receipts because I always thought the totals would be the same as the final receipt I receive when the car is returned. After going over charges on my credit card statements I noticed that on my last 2 rentals I was charged an additional 13.98, which the company explained to me were for adding 2 additional gallons of gas at 6.99 a gallon.
Outraged, I first contacted the company by email, which in turn told me I needed to contact the Shreveport, Louisiana Airport location. Even after speaking to the Manager I got nowhere fast, according to the explanation I was given: just because the pump clicks and no additional gas is allowed into the tank does not mean the car is full even if the hand reads FULL. What??? So, apparently even if you try to force additional gas into the tank and it spills out all over the ground according to the Manager it does not indicate the tank is full again if inside the hand is clearly on or above F...
This is the most absurd thing I have ever heard. The Manager refused to reimburse me or even accept my gas receipts from the station located less than 1 block away from the drop-off location. Basically, it was my word against the serviceman who inspects the car after it's returned and measures total gallons with a gas gauge. Needless to say I am upset especially since I've been a customer for 2 years and also an Emerald Club member, to think, the hundreds of dollars I've invested into this company and they refuse to reimburse me for $27!!!
EVERYWHERE, CALIFORNIA -- National Car Rental is the WORST car rental company in this country. If you rent from them, when you receive your bill you will be subject to all kinds of hidden fees that they do not tell you about. They told me that my rental was to cost $220.00, but they charged me $770.00! It was until I called back for the fifth time did they actually admit they over charged me and would refund the difference but when they gave me my refund they only gave me $250 back instead of the $550 they actually owed.
When I called again they came up with all of these hidden fees that were never a part of the original agreement and magically appeared after they realized they were essentially trying to steal hundreds of dollars from me. On top of this, they forced me to pay for insurance on the car even after I clearly stated that I did not want protection on the car.
Needless to say, National Car Rental is a corrupt, deceitful, greedy company that will take advantage of you as they have me and if you are reading this PLEASE, PLEASE, PLEASE for your own benefit, do not rent from them and enable such avarice to continue. If for some reason you do and when you do get overcharged PLEASE call them to notify them and when they try to delay it or deny it as I guarantee they will, keep moving forward because they can not continue to get away with this thievery of the American people. National Car Rental is the WORST car rental company in this country.
NEW YORK, NEW YORK -- I have been a loyal National Car Rental customer since 1979. Normally when I pickup a car, the agents review and help inspect the car before I leave the lot. In July 2014 I rented a car from the National Car Rental location at JFK. We had been on a plane all day and due to delays we missed our connecting flight home to Rhode Island. The agents and porter were very nice, helped us with our bags and sent us on our way. They didn't help inspect the car as they normally do and I neglected to check it myself. I used the car for 22 hours, and caused no damage to the car. When I turned it in, the agent noted some dings and dents. Now National is billing me for the repairs.
I expect basic customer service and assistance inspecting the car should be part of the rental cycle. However, at National it's not. I'm still working with the folks at the National Car Rental damage unit on this issue. If I have to pay for the damage I'll never do business with National again.
LOS ANGELES, TEXAS -- FRAUD! FRAUD! FRAUD! I upgraded to a Mercedes, enjoyed the car, returned the car. I paid for the vehicle with my credit card, got a receipt and everything was fine. 2 DAYS LATER: I check my account this morning and National has charged me an additional $500 FOR NO REASON! I received NO CALL, NO ALERT, nobody mentioned any problems when I returned the car and I have a receipt that shows we paid the balance and left without a problem.
Now I call and there is not one person who can tell me what this mysterious charge is for!!!!!!! "MAYBE IT IS WRECKED?" is what the person tells me on the phone. MAYBE IT IS WRECKED!!!!!!! Are you kidding me? Yes, I am sure I would be allowed to leave the car with it being wrecked. I am not being helped, all I hear is "we will have to find a supervisor, no one is available." ARE YOU KIDDING ME?????? I am calling my bank and reporting fraud as soon as I get finished with this review.
TERRIBLE CUSTOMER SERVICE!!!!! These people charge you and refuse to help. There not one piece of information related to an additional $500 charge that anybody can find. As of now, I am waiting for a call back.
ATLANTA, GEORGIA -- Not only did they not have the van I reserved, they refused to find one. You can't tell me that in the whole combined car rental place in the world's busiest airport, there wasn't one minivan to rent. "Sir, if I could build you one I would." said the manager. "It's not my fault." Well, who's fault is it? I don't want you to build one, just find one. She was totally non responsive, which is shameful for a company that says "total commitment to customer service." **, you should be ashamed. No service, no resolution. Nothing. Calling the toll free number didn't help either. I rent cars a lot, I'll not be returning to National.
LAS VEGAS, NEVADA -- Band of thieves at National Car Rental-Las Vegas, NV. I rented the above van for 6 days, when I turned the van in, I left the above Exedy bag in the van, back section, lower right hand corner, my RA **. I contacted the rental agency within 1 hour, after checking in the van. A couple of days later, I was informed that their cleanup crew had found nothing, even though the van had not been rented, after I turned it in. The agent in lost and found gave me the BAD news, nothing found - BS. The band of thieves have my items and management is covering their butts.
Perhaps this group of thugs thrive on stealing other people's belongings and go to sleep at night, believing the items belong to them. Justifying their crimes. I believe that TOP management at National Car Rental - Las Vegas, NV supports the band of thieves. Can't get **, manager, to return my phone call, what is she hiding. Shame on National Car Rental. I am an Executive Member, what the hell does that buy me? I still don't have my stolen items. Help!!!!
ORLANDO, FLORIDA -- I booked a full-size car with National via the link from AARP. The booking website asked about the primary driver, so I entered my partner's name and info. I also indicated that I - not my partner - would be paying for the rental. When we arrived at the rental desk, the agent at first said I would need to pay an extra $50 per day for the "additional" driver. I pointed out that only my partner would be driving, and I had indicated so on the booking website. After a few spirited but polite exchanges, she waived that extra-driver fee. I had zero issues with the rental. Upon return, 2 friendly National employees greeted us, and one of them walked us to the terminal.
EL PASO, TEXAS -- If you ever use an American Express Card, which automatically has $500 rental auto coverage and you rent from National Rental in El Paso, TX, then be forewarned. You will automatically be billed for damage to the rental vehicle. I switched from my VISA card to my AMEX card to rent from National. Turned the car in, as I have done so many times over the past two years, and I get an email claiming I owe National Rental Car in El Paso, TX $500.00.
Here is the clue: The Lot Attendant was not on site, as was supposed to be when I called the night before so I could get an electronic print-out statement. The lot is not protected: NO Gates, NO Gate Attendant, NO pop-up road spikes. Anyone at any time can drive on or off the lot where the rental cars are kept. There are no cameras, none that I could see or recognize. The lot is poorly lit. The spaces are cramped and on top of each other.
I unloaded the Durango from the rear hatch and walked the vehicle before I left at 0515 hours and there was not a scratch or dent of any kind. This is FRAUD, and National Car should be ashamed to have resort to actions like this because it is deceitful.