JFK AIRPORT, NEW YORK -- After a long flight I finally got to the Federal Circle station where many of the rental places are. Expect very slow service - maybe 30 minutes or more to get a car. My car was none too clean, but at least it ran fine. But coming back to return it with a lot of luggage was a nightmare. No help whatever from staff to get the luggage 100 yards to the hotel shuttles. A cart rental costs $5.00, but was inconveniently located and did not accept credit cards. Compared with car rental at other US airports, not to mention European, the service represents a real embarrasssment as a welcome to the USA. 2 Replies - Latest reply on 07/30/2010Add reply
Stolen Cam Corder
SEATAC, WASHINGTON -- This is a copy of the email I sent to National Car Rental
Upon return to SeaTac, I dropped off the car in your return area. After passing through the terminal inspection area I noticed that I had left ... read full review2 Replies - Latest reply on 05/27/2010
When I hear the ex-tennis star's voice I hit the "Mute" button. I didn't like him throwing tantrums on the court, and I am sure not going to listen to him now. I will do my best to never rent a National car. Add reply
NEVADA -- We recently had a trip to Las Vegas, NV whereas we rented a car for the two days we would be there. I was shocked to find out that the taxes/fees added on to the car rental was close to the actual car rental price!
2 Replies - Latest reply on 04/20/2010Add reply
Car Rental: $46.82/Day
Taxes: 31.29/Day for misc. taxes.
Someone really needs to address this issue. This is exactly were we are going with all the taxes we are being made to pay today and in the future!
CALGARY ALBERTA -- Seven months after renting a vehicle from National Car Rental, they forward me an invoice for alleged hail damage to the vehicle "while it was in my possession". In addition, this is after an additional 15,000 km's were put on the vehicle and for repairs in Toronto when the vehicle was rented in Calgary. The invoices that they claim are my responsibility for "hail damage" include dent repairs and auto body damage - both with conflicting and inconsistent repair work. It's as if they went through all their rentals for the year and pulled any that were rented during storms in Canada. I will never refer this company nor rent from them again. Presently, my lawyer is involved due to this outrageous claim and their business practices. Add reply
I made a reservation with National to compare to others and let me say I am not impressed. To start with I was dropped off at a group of cars that had no sign to show what cars were what (luxury/premium/full ... read full review
MILAN, MALPENSA AIRPORT -- Word of warning to all travelers who plan to rent a car in Italy. Please avoid using Maggiore (also using National brand). I arrived to their office in Malpensa airport to find out they were is chaos. Nobody got their reserved and paid car and they were just handing over whatever cars they happened to have. We were planning to go same night some 300 km and they even suggested us to stay in a hotel for next day to wait a car. They were unwilling to pay the hotel though and could not even confirm car for the next day. After one hour and trying two cars we got a car which we all and our luggage fit in. Personnel was in hurry to close they office so if the last car we got was unsuitable they wouldn't be there to help us. They just went home. Certainly also the snow chains I got for the car were not the right size for the car I rented. This was no longer a surprise to me when they are unable to have a car available which I reserved two weeks earlier and which was confirmed to me.
So I suggest that you avoid using Maggiore car rental in Italy if you want to get a car which you have rented. Avoiding them also saves you couple hours of your precious holiday time.
560 BESSIE COLEMAN DR, ILLINOIS -- On the National website, I reserved a "standard" car at Chicago O'Hare Airport that was described as a "Chevrolet Malibu or similar." There was no "standard" grouping of cars at this location. The bus driver said that I should choose a compact. Her boss said that I should choose a mid-size car. Neither category contained a car similar to a Malibu. The mid-size group included PT Cruiser, Ford Focus, VW Beetle, Pontiac Vibe, and Toyota Matrix. These are NOT similar to a Malibu. A Ford Fusion would have been similar. I had to drive in very bad weather in a smaller, less-safe car than I had reserved. I believe that I was charged for a bigger car than I was given.2 Replies - Latest reply on 12/28/2009Add reply
Absolutely the WORST car rental experience... ever.
Located off airport, transportation a problem, not reliable and will leave you hanging. Long lines.
The Manager, Hugo, is a piece of work, and is condescending, intimidating and threatening.
I rented there a minivan to move a few boxes. On Pickup I noticed a stain on the backseat, but didn't care, because I never picked up a fully clean car anywhere. The only thing I did with the seat was to fold it down.
2 Replies - Latest reply on 09/24/2009Add reply
On return, they charged me for that stain, which was very obviously an ald stain that had been there at least for a few months. Two employees claimed they verified that the car was in clean condition before, so clearly they were lying.
Also at the pickup, the guy who was doing the walk-around did not note any dents or scratches before I noticed them (and there were many). So clearly he was hoping I miss one, s. t. they can charge me afterwards.
To me their business model is clearly fraud.
Made a reservation and was told over the phone that the quoted rate included all taxes and surcharges. Written confirmation notice just had the quoted rate and no indication whether it included taxes or not, but since I was told on the phone that it did I didn't question it. Picked up the car in Germany, didn't get an explanation at all of what the charges would be - they just handed me the keys and off I went. The rental was a long term rental for six months. When I got my first charge on my credit card after 1 month, I discovered that the quoted rate did not include a 20% surcharge and additional 19% tax. So the bill was 40% more than expected. Spent an entire week getting shuffled around from call center to call center, getting different information from every person I talked to. In the end no one took accountability and I was left with a huge bill to pay. From the rental booking, to the car pick-up, to the billing, to the customer service and support, their whole system is a failure. I will never again book with this rental agency.1 Replies - Latest reply on 07/23/2009Add reply
SEATTLE, WASHINGTON -- I reserved a minivan with National Car Rental in Seattle because I had to carry up to 7 people during our vacation. When my plane was going to be 4 hours late I called National and they said it was OK, I had a 6 hour grace period. When I arrived at Seattle they told me they did not have the van. Then to add insult they offered me a subcompact for replacement. When I explained that I could not use something that small they said I could get a full size car. Being late at night we decided to go ahead. Try putting 4 adults and 7 pieces of luggage into a GMC Malibu, It took 45 minutes to stuff it all in. People had luggage jammed in their laps, it was very uncomfortable; luckily we didn't have to travel more then 45 minutes.
1 Replies - Latest reply on 12/26/2008Add reply
Nobody offered any kind of apology, it was kind of a screw you attitude. I will of never use National again, and will tell anybody who will listen what an undependable company they are.
KANSAS CITY, MISSOURI -- I was sent on a business trip to Kansas City, MO and my only available option for a rental at that time in the class of vehicle I needed was National. I usually rent vehicles once a month or so on business ... read full review
This company has the worst service in London. That is no mean feat. I travelled for two hours to get to a branch then was denied a car. For the pleasure of this non service I was still charged a days rental. Never mind that I used there company on many occasions previously.
DO NOT DEAL WITH THIS COMPANY. They are demons, with no human compassion what so ever.
Rented a small car. The car was defective and shook vigorously when driving over 95 km/hour.
1 Replies - Latest reply on 09/25/2007Add reply
A possible explanation is the thin tire markings on the front tires.
Also the agency refused to grant me the extensive insurance coverage that was guaranteed to me when I made the reservations in the usa and demanded extra payment to get that insurance which made the rental much more expensive.
DALLAS, ILLINOIS -- I rented a car at the Dallas airport (DFW) the rental charge was to be about $100. I told them when I checked the car out that I was returning it to San Antonio. They ended up charging me $358. For a car that had out of state plates so I know it had been around. Plus they have a ton of cars at both airports. I did expect a drop off charge but not over $200. I contacted customer service and they said too bad. I am a Emerald Club member and am starting to travel more, guess I won't use National.4 Replies - Latest reply on 02/09/2008Add reply