AVON, MASSACHUSETTS -- They're at it again! Had the stair carpet put in this morning as the 2nd part of the job started last week (see my other review). ANOTHER AWFUL INSTALL! I inspected it, pointed out the issues, installer "Sam" refused to fix them, said it was done properly, even though parts were fine and other parts were not. He quickly left, saying he had to get to the next job! Called company (no idea how many times Ive spoken to them over the last week), spoke with Livia who is always contradictory of herself and will lie to you. Don't believe their "1 year warranty of install", because you could send them a pic of a complete disaster and they'll blame you or the product in all cases! NEVER DO BUSINESS WITH THESE THIEVES. DAN ROSENBERG (OWNER, ACCORDING TO RECORDS I FOUND ONLINE) WAS INVESTIGATED AND SHUT DOWN IN NEW JERSEY FOR HIS PREVIOUS FLOORING BUSINESS BACK IN 2004-2006. THIS IS PUBLIC KNOWLEDGE AND EASILY FOUND ON THE NET.
347 COMPLAINTS AGAINST THEM ON THE BBB IN THE LAST 3 YEARS, 78 CLOSED IN THE LAST 12 MONTHS. YOU DO THE MATH.
Destroyed My Property
AVON, MASSACHUSETTS -- National Floors were given a deposit for install of laminate floors and carpet for hallway stairs. Salesman was very nice for sale and bad mouthed Empire Floors. Install date was given, when installers ... read full review4 Replies - Latest reply on 01/24/2013
WARWICK, RHODE ISLAND -- I recently had a bad experience with a hardwood floor company called NATIONAL FLOORS DIRECT. First of all, I decided to take advantage of their no payments no interest for one year deal. Once approved ... read full review1 Replies - Latest reply on 01/05/2008
RHODE ISLAND -- A very nice saleswoman came to my house and gave me an estimate for wall to wall carpet. I put down a $100 check deposit. Along with all the paperwork, she gave me a cancellations notice which stated ... read full review5 Replies - Latest reply on 07/02/2008
AVON, MASSACHUSETTS -- We had called National Floors to come to give a price to install carpeting in the living room. The salesman was very nice, we picked out the carpet from the samples. We then talked about the layout for the carpet and he suggested the long seam should be in the low traffic area against the far wall, having had many carpets installed, I was aware of the seams "fraying" and agreed. Now comes the install day. The two installers were very nice and knew what they were talking about and pointed out that instead of no seam in the high traffic area, there were 3 patch seams, totally different from what had been promised. I was sure it was a mistake and called the company and got the secretary who spoke to the "install manager" and was told they will not change it and he will not talk to me. I insisted on talking to him and he finally came to the phone. He told me he will not change the seam locations and if I insisted he will charge a restock fee and a higher price for the carpet. I raised my voice in disapproval "but with no bad language". His answer was to "go f**k myself, and he hung up.
I am now headed to small claims court because they won't even give my money back. KEEP AWAY FROM THEM. I am also filing a complaint with the "BBB" although I understand I will only be one of many.
ATTLEBORO, MASSACHUSETTS -- I wish I had done my homework before hiring National Floors Direct who offer a NEXT DAY INSTALL in their marketing. It's been five days since they first arrived here and the job still is not complete. My husband took 2 days out of work and had hundreds of dollars in loss wages because of this. We were told the job would be done in two days. The first half of our floors were done on the first day. The second half, however, is still not complete after 5 days. We've been lied to be customer service representative and assistant managers and people in the install dept who made promise after promise to have people call, show up and nothing! All they keep doing is apologizing and coming up w/ several excuses which contradict each others excuses. They offered us a $250 credit for future installs...NO THANK YOU. I will never hire them again. To think that their sales representative sat in our kitchen, talked w/our kids and drank our juice while selling us this awful service is bothersome.
Don't hire them they lie and do NOT INSTALL THE NEXT DAY. And more importantly they tell you that the contract you sign DOES NOT guarantee the install in the NEXT day, or the day after or 5 days after!
Wrong Carpet / Poor Resolution
CHELSEA, MASSACHUSETTS -- I ordered three rooms of Putty Grey berber carpet in early May. When the installers arrived two weeks later, I told them that the color seemed much darker than I remembered. After listening to the Installation ... read full review1 Replies - Latest reply on 07/21/2008
Not a good company to deal with
AVON, MASSACHUSETTS -- Got a quote for laminate flooring. Sales rep said it gets installed over broken linoleum squares. Installer came and said they needed to by pulled up. He called the company they would not pay for it. ... read full review5 Replies - Latest reply on 08/29/2008
Ready to Sue
MASSACHUSETTS -- How totally disappointed I was with my recent installation. I have NATIONAL FLOORS DIRECT do my entire house. When they were done, one of the techs put the door on the rug and soiled it. He gave me his ... read full review1 Replies - Latest reply on 07/13/2010
AVON, MASSACHUSETTS -- Had laminate hard wood installed in a VERY dry basement, have lived here 13 years and have NEVER gotten water in our basement. The grade of the yard flows down hill. Floor was installed in November, buckled in August. Filed Claim in August. Called them repeatedly since then it is now 1 year later, November and after a final email stating that I would go on social media sites and tell the world how bad they are, I get a phone call stating our claim was "denied based on moisture"!
1 Replies - Latest reply on 11/20/2013Add reply
They never ONCE stepped foot in here to look at the basement to detect moisture!! I am a returning customer, and will never return again! They were great 7 years ago when they did floors for me, but not again!
CUMBERLAND, RHODE ISLAND -- How can National Floors Direct actually be in business? Installation was done incorrectly and incomplete as well as outright lies regarding installation scheduling that cost loss of salary for the 2 days of work that we gave up to be present when installers finally showed up.
Set up yet another day to have them come back and complete/fix the installation costing 2 of us another day out of work---and then get the phone call the installer won't be coming (after they were confirmed 2 hours before). Call to complain and the "supervisor" declares it is all our fault for not supervising their installer correctly and hangs up!
Don't Ever Buy From National Direct
AVON, MASSACHUSETTS -- This is the worse company to deal with and I would not recommend anyone to do any business with National Floors Direct. I had Armstrong laminated floor installed back in 2011. I had scatter rugs on the ... read full review2 Replies - Latest reply on 04/30/2013
AVON, MASSACHUSETTS -- Based upon more than plenty of bad reviews all over the internet about this company, I probably do not need to go into detail. But here is the breakdown: salesman lied about many things, company made a huge mess, damaged my home and did not clean up as contractually obligated, nor did they move anything back.
They refuse to return phone calls or resolve dispute. Flooring is uneven, bouncy and damaged, and the company will not honor their so-called 1 year install warranty. Reached out to Armstrong Floors who agree it was a bad install. Best advice if you for some reason do business with these people: do not hand over the check until job is done to your satisfaction per the contract.
I would never have my worst enemy do business with these people.
Inflated Prices! BEWARE!
BROCKTON, MASSACHUSETTS -- I had National Floors Direct come to my home for an estimate on hardwood floors. The price started at $3600.00 for a dinning room and a hallway. We told the salesperson we had to think about it and would ... read full review
AUBURN, MASSACHUSETTS -- The workmanship was terrible. Within a day after they left, I could see the lines where they tried to match up the pieces of carpeting. Of course, because they will only acknowledge a problem while the workers are still in the house, I was out of luck.
Then, merely months later, I was vacuuming one day and BOOM, a piece of carpet got sucked up and within SECONDS, a long, thick string became unraveled, leaving an unsightly flaw. When I called, I got the standard, "we are sorry, but...."
I won't even get into the fact that they scratched my furniture and left a huge stain on my brand new rug (just those basic statements speak volumes).
I can not recommend this company to anyone. They are despicable.
We recently had a floor installed for a dance studio. The salesman stated they have installed floors in many studios and that they had just installed one in Rhode Island. After our first tap class, the floor had scratch marks and digs on it. We contacted National Floor asking what we could do to prevent this for happening further. We never got a call back. We called again, customer service told us to go to Lowes and buy a sealant. Lowes never heard of such a thing.
We made another, and another, and another, and another call to National Floor. They are always in meetings when you call and never return a call. They finally asked for photos of the floor, which were sent to them that same day. Today, 5 days after sending photos, and numerous more phone calls, we were told there's nothing they can do and to file a claim against Armstong.